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www.catacombscds.com / Never received merchandise I paid for

Kitchener Ontario, United States Review updated:
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I ordered and paid for a hooded seatshirt. I never received my order. The Catacombs refuses to refund my payment. They do not respond to my attempts to contact them to resolve this problem.

I've been scammed by the catacombs. Don't let it happen to you! DO NOT order from the catacombs!
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Ha
  10th of Feb, 2013
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I bought a Transformers hat for my boyfriends birthday in mid January. (around the 18th). The fact that I ordered the item wasn't even acknowledged by the company until the 24th of January. Then It was shipped 2 days later on the 26th, which you might be like oh well at least they shipped quickly, but you would be very wrong because this is still a problem, as the 26th is a Saturday. A day in which they specifically state on their website isn't a valid working day for any sort of shipping. So why does it say it shipped on a day that doesn't count towards their "3 to 10 day" shipping waiting time. I don't know but it's starting to look like this company isn't a real company and is just out to scam people.

The Frustration doesn't end there, I contacted them and they said "hopefully the item will arrive any day" I don't know about you but that sounds to me like they don't know what their doing, especially after bringing up a lot more points of concern than just 'my stuff isn't here yet'

Then I waited a few days thinking maybe its a legitimate hiccup in the postal system. Well it's still not here, And now I look at my account and I have a $2 credit on my account on the site... Which in my experience only means that they over charged me in the first place. (at the very least they gave it back I guess, except that its in store credit and that I will never ever use their website again.)

To really add on to all of this RIDICULOUSNESS I wrote them again but this time a lengthy negative review (very similar to this one) and then their site just automatically rejected my review saying "Your message contains words or phrases that spammers typically use" If this doesn't tell you how bad this site is I don't know what will.

THIS IS IMPORTANT TO NOTE:

My EXTREMELY negative review contained "words and phrases" that this company has received MANY, MANY, MANY, MANY times. So many times, they even put a filter on their site.

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