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1.9 13 Reviews

CaratLane.com Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from CaratLane.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CaratLane.com reviews & complaints 13

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Newest CaratLane.com reviews & complaints

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11:35 pm EST
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CaratLane.com Not supportive towards client

Hi, I am trying to order earrings for my sister whose birthday is on 9 Feb. I have international card to pay as I don’t live in india. But I want delivery of gift in india.

Pease retrieve my conversation that happened via chat. I have ordered through CaratLane previously and the team members were very supportive last year. They even provided me the gateway to pay wire wise and I was able to pay via wise using my international credit card but right now when I had an interaction with somebody on the WhatsApp they said we are on holiday. We are shorthanded. I am extremely dissatisfied with the kind of customer service that was provided to me and on top of that making an excuse that we don’t have enough stuff I do need immediate attention on it as I want my gift to be delivered on 9 February 2024. My phone number is + one912-712-8188 so you can check the previous conversation on WhatsApp and please reach me out ASAP .

Desired outcome: I need to get my issue resolve and delivery the gift which I want to order ASAP . Need some additional discount as your staff was very rude and was not helpful at all.

Confidential Information Hidden: This section contains confidential information visible to verified CaratLane.com representatives only. If you are affiliated with CaratLane.com, please claim your business to access these details.

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6:02 am EDT
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CaratLane.com Evil eye necklace from caratlane

I have ordered a Evil eye necklace from Caratlane with Order no. U71EBCF9. I have received the product but I see there is difference in weight in certificate provided by Caratlane and Invoice. The product I got is of 1.981gm as mentioned in Certificate but in Invoice they charged me for 2.326gm. They have not refunded the difference of weight and charging me 2-3k Rupees extra.I tried to reach their customers care service 4-5 times and provided them proof as well but no response was received from their side. It may be small amount but it is about breaking customer trust especially in case of jewellery or gold purchase online. Please look into it and let me know how this can be brought to consumer courts attention.

Thanks

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12:56 pm EDT
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CaratLane.com TA6DB69B I am compaing about product i ordered from caratlane

Hello,

I am Pooja Sathe. Today I ordered earrings for my sister in law’s birthday. I have ordered it from caratlane because for delivery they have mentioned that it will be delivered today itself so n between of 4PM to 9PM.

I was continuously contacting to assistant for delivery check. And everyone said that it will be delivered by today itself.by 8:30 PM i again tried to get details of delivery then i come to know that its not possible today.

My question is if you cant keep your promises then why you make it. Why are you making people fool.It was birthday gift. And because of caratlane it got spoiled.very shameful.

By early of day if you people said that its not possible to deliver it. I might have asked someone to collect it manually. Or best if tou have not promised from starting then i might have ordered something.now day is alomst finished. What should i do?

Very shameful act by caratlane…!we trust hou people and then you broke it like this

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Is CaratLane.com legit?

Our verdict: Complaints Board's thorough examination reveals CaratLane.com as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, CaratLane.com stands out for its commitment to quality and security. Clients considering CaratLane.com should delve into its customer service record to gauge compatibility with their expectations.

CaratLane.com earns 94% level of Trustworthiness

Perfect Trust Endorsement: CaratLane.com achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CaratLane.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for caratlane.com can be seen as a positive aspect for CaratLane.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of CaratLane.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Caratlane.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for CaratLane.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up CaratLane.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Caratlane.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with CaratLane.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • CaratLane.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:32 am EDT
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CaratLane.com Wrong promise of 15 days money back

I am writing to express my dissatisfaction with the return policy of Caratlane. On May 30, I ordered a bracelet from your website with order number O255CDE7-J. The product page stated that there was a 15-day money-back guarantee, with no mention of any restrictions. I received the bracelet on May 31 and immediately requested a return. I have not received any updates on the status of my return request.

I contacted customer service today to inquire about the status of my return. I was informed that I would only be eligible for a refund for the cost of the gold in the bracelet, as it is a personalized product. I am disappointed that this information was not made clear to me when I placed my order. I would not have ordered the bracelet if I had known that I would not be able to return it for a full refund.

I am requesting that you honor the 15-day money-back guarantee that was advertised on your website. I am also requesting that you waive the personalization fee, as I was not made aware of the restrictions on the return policy until after I had placed my order.

I look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely,

Nikhil

[protected]

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1:37 am EST
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CaratLane.com Difference amount refund not received

Heart Blue Topaz Gemstone Ring

Stock No : JR00355-WGP2BT (Size: 19)

Metal Purity : 18 KT White Gold

Diamond Wt : 0.01 ct

Metal Wt : 1.947 gms

Order Number : YC56C592

Order Date : December 7, 2022

Payment Method : PayU,xCLusive Points

Discount (XCLUSIVE POINTS): Rs.250

Total Rs. 15,195

I paid Rs18132/ on 07/12/2022 for a Heart Blue Topaz Gemstone Ring from CaratLane. They are providing bill of 15195/ The difference amount of Rs 2937/ is still not refunded to my account. I have contacted many times through their help line. But the are telling refund has been completed from their end. But money is not reflecting in my bank statement. I had sent them my bank statement also.

Desired outcome: Please refund

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1:46 am EST
Resolved
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CaratLane.com customer service

I bought a bracelet one week ago, they said they would ship it within 2 days. But along with that, they provide no tracking information, nothing at all. I contacted them and was on hold for over 50 minutes. Not sure why they were soooooo busy.
Now I am exchanging emails with one of them and it is a very useless thing. Oh well, as far as I understand there will be no gift for my sister this Christmas.

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3:15 am EDT
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CaratLane.com don't waste your money

Why do I think they are scammers? Well, because their products have nothing to do with what's presented on the site. Probably, they steal pictures.
I ordered two rings and got absolutely different ones. No, it was what I ordered, but it looked nothing like the photo on the website. It hardly can be called an expensive jewelry. I can buy the same at the nearest store for 5 dollars. It looks very cheap, I will never wear it. Money spent for nothing.

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2:10 am EDT
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CaratLane.com never buy anything, they don't ship jewelry

Unsatisfied with their support.
My order consisted only of one ring. Here are the details:
Order # : [protected]
Brand - Collection: Caratlane
Stock No JR00394-YGP900
Metal/Purity 18 Kt Yellow Gold
Approximate Metal Weight 2.05 gms
Size 12
Height 3.3 mm
Width 5.2 mm
I ordered it on 08/04/2017

My question: where is my ring? It's been more than a month. I ordered it as a present for my mom, she adores rings and it was her birthday yesterday. You really let me down.

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12:15 pm EDT
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CaratLane.com customs duty

Hi iam currently living in the United Kingdom. This year in the month of January I ordered a small gem product via Caratlane website. Before ordering I spoke to their agent via chat and got a confirmation of the final price given to me. The final price is inclusive of product cost + customs duty + shipping charges. After receiving the confirmation I ordered the product and received the same in good shape. It was delivered by FedEx. FedEx also handed me customs duty invoice that has not been paid by shipper. I was confused so I called FedEx, they confirmed that the shipment has been sent to UK without customs duty and I need to pay. I requested FedEx to send this confirmation via email. I then forwarded the email with Invoice attachments to Caratlane representative who gave me written confirmation. He responded via email apologising for the inconvenience and this will be handled by their team. I believed and continued with my life. But since then this issue has been going on, FedEx have handed the case to a Debt collection agency in the UK. The debt collection agency are doing their duty of calling me and asking for the payment of customs duty. It has been 06 months and the issue has not been resolved. Caratlane representative every time via email gives me a confirmation saying this would be resolved, but in no time I get a call or email from debt agency. I am tired of writing email last and answering Caratlane calls and hearing broken assurances. I can provide the order details and email communications between me and Caratlane for authenticity. Definitely it is not a pleasant experience for me and I am doubting the genuinity of the product.

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2:50 am EST

CaratLane.com Bad site!!

I bought a pendant from www.caratlane.com online store and they promised I'll get it before Valentines day but it didn't arrived! When I contacted them they said that they need more time to deliver my order and when I ask about the exact delivery date they said they have no idea. What is going on? I think this company is trying to scam me or something. They don't want to cancel my order because it's against their rules. At least that was what heir rep told me. I told him that I want to see where it said that they can't cancel order and what a surprise - he didn't reply!
What a scam! Please avoid buying from this fraudulent seller!

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CaratLane
, IN
Feb 21, 2017 8:02 am EST
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Dear Customer, we are awaiting your reply!

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CaratLane
, IN
Feb 15, 2017 3:43 am EST
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Dear Customer, Please accept our sincere apologies for the inconvenience caused. Kindly share your order number or contact number for us to get in touch with you.

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CaratLane
, IN
Feb 15, 2017 3:41 am EST
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Dear Customer, Before even attempting to explain the reasons leading to this unintended mistake, I would like to sincerely apologize to you for any inconvenience caused. Kindly share your contact number or order number for us to get in touch with you.

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8:40 am EDT

CaratLane.com I got the ring and earrings with defects

I bought ring and earrings from the company www.caratlane.com. This company offered discounts for their productions, so the ring had 20% discount and the earrings was with 30% discount. The sum was rather large, but I thought that it was worth it to spend money for the jewellery. Both items arrived in nice boxes, but both of them were defective and small stones felt out and were lost. The company refused to comment on this problem.

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8:03 am EDT

CaratLane.com They sold me fake earnings

I found so beautiful earnings on the website www.caratlane.com. The emerald earnings looked so cool that I bought them. But when they delivered the order, I opened the box and found out that earnings looked terrible and nothing alike as on the website. As well as it wasn’t emerald stones, it was glass. I was so disappointed that I wouldn’t advise this company to other people.

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6:09 am EST

CaratLane.com Beware

I found out beautiful present for my daughter on the caratlane.com website. I placed the order and indicated the shipment address. I received the confirmation letter, and the seller estimated the day of delivery. But nothing arrived on this day. I contacted the seller, who told me that the purchase was delivered to another address. They advised me to wait 5 working, but I again received nothing. Please leave comments about this seller, because people should be aware when they buy from them.

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dmkjhg
, IN
Jan 16, 2014 9:33 am EST

I would insist people not to buy from caratlane. They have indeed good service and product. But the concern it you can't exchange their product. They will not buy back their product unless you are buying another product from their. To cut it simple if you need money and if you wan't to sell off your gold, you wont get the cash value. Every jwellers buy back their product and only deduct the making charge, however caratlane don't follow the standard policy.
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