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2.2 7 Reviews

AudioBooks.com Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from AudioBooks.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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AudioBooks.com reviews & complaints 7

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Newest AudioBooks.com reviews & complaints

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4:35 pm EST
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AudioBooks.com Audiobooks.com

I have called for three days. Customer service doesn’t even know a corporate number. although they are very nice. A supervisor should be able to make contact with a “non customer” that has been charged 254.00 on her account.

Covid is no excuse. it’s a telephone call. If the regulations are Collin can not call the US. I’m will to call him. But no one will or can give contact info. For the manager, or a corporate number. (Business owner. Who ever is in charge).

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10:34 am EST

AudioBooks.com audiobooks

Like so many others who've complained online, they charged my card immediately upon my signing up, even though they say you have 30 days to decide whether you want to keep it. And IF you keep it at that point, they will charge you. NOT TRUE. They lie, lie, lie. And their customer service is horrific. They are like robots with their little scripts in their heads, and they'll just keep repeating the same thing over and over again. This company is disgusting and shameless. We should all report them to every agency that has anything to do with them. There are so many complaints about them online already that they are probably about to be hit with a class action lawsuit. And if not, they certainly should be! They have cost me money in overdraft fees because they charged me when I needed that money for another payment. They have also caused me problems with that company, because my contract says I cannot miss a payment, so they will now cancel my contract because of these lowlifes who couldn't care less! Customer service didn't even apologize for this mess. They're brainwashed and don't know how to use their brains, just their little scripts!

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11:56 pm EST

AudioBooks.com Unauthorized credit card charges

It's a total disappointment. It's an electronic thief and no wonder why a lot of people are complaining about them. Besides from false advertisements, the manager Kimberly is REALLY RUDE! And i'm really looking forward to filing a lawsuit about this company. I have to talk to my lawyer and my colleagues first and see if this company will last long. Soon, we can form enough audience and support to put this company down. It's just a matter of time. I want to delete my account because they keep charging me and for some reason i cannot find any button to remove my visa card. I want my account deleted NOW! and STOP CHARGING!

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Barbara Pomerleau
North port, US
Mar 11, 2022 4:37 pm EST
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Completely unbelievable.

254.00 and no one can contact a managers

At least you talked to one.

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9:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AudioBooks.com I was enticed into trying out audiobooks.com by giving me a 30 day trial offer, but i was charged the very same day

I was enticed into trying out audiobooks.com by giving me a 30 day trial offer, but i was charged the very same day. When i called up to inquire about it, I was told that my trial period is over. I told them that the promised trial was for 30 days and I'm appalled at the way they treat customers. I requested a cancellation of my service and issuance of refund, but was told that they shall gladly cancel service but no refunds. This is one totally fraud establishment.

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7:43 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

AudioBooks.com False advertising and unprofessional support

After signing up for Audiobooks.com and paying my membership fee I received an email telling me my account was suspended and to call for more information. The first representative was vague but I eventually found out my account was suspended because of excess usage/downloads. I did not understand how this was possible considering the company offers "unlimited downloads". I ended up talking to the "manager" Kimberly who was rude, abusive, and acted as though the entire situation was a joke. I asked for a refund (Kimberly claimed I would get one) and the companies mailing address. Kimberly gave me an email address and told me I would here from the manager (even though Kimberly originally stated she was the manager) via email. I have not heard from anyone else from Simply Audiobooks (the company on my bank statement) or received a refund.

Anyone thinking about trying Audiobooks.com or Simply Audiobooks should do their research before giving them any banking information.

1. Audiobooks.com claims to be unlimited but will cancel your account if you exceed an undisclosed number if downloads.

2. If you attempt to contact the company you will either be ignored or mistreated by customer service.

3. You will not receive your membership fee back if your account is closed for exceeding undisclosed limits.

If you are someone who has already had their money taken please share your experience with the FTC, BBB of New York, and consumer affairs/protection in New York.

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NickDaily
, PH
Feb 26, 2017 11:45 pm EST

I ####ing hate this company. worst ever! im trying to look for a cancel membership button but i cannot find one. they are charging me and ive never downloaded anything at all. i just want my account deleted and especially my payment method. for some reason my visa card is remembered on it. i dont know how to remove it

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hansom60
West Orange, US
Aug 13, 2014 7:22 am EDT
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I contacted paypal who in turn inquired with audiobooks and received a refund less than 24 hours of posting my complaint. I'm greatful for the expedient action.

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hansom60
West Orange, US
Aug 12, 2014 6:51 am EDT
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This company charged my paypal account twice at $14.95 and $1.00. I never ordered nor received any products from Audiobooks.
I am the only one with access to my paypal account.

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patbrogan
Los Ga, US
Jan 22, 2013 7:43 pm EST
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I had the same experience. After a week I was suspended and it took 2 weeks to be reinstated. They could not tell my why! So I followed their rules (must use a sleep time at night or their computer assumes you are scraping the book! Well, I listened to 4 books in 4 days and then got suspended again--was told second time is permanent. They would not give me any management contact info and said sales and marketing can do nothing, it is all computer programmed! But they are happy to keep billing me! I am so mad...

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WiffleBall
Donaldsonville, US
Nov 26, 2012 11:18 am EST

My account was suspended today. I had to call three times before a manager admitted it was due too what they consider abuse and fraudulent activity.

I can't wrap my head around why a company would advertise unlimited use only to cancel your account for taking their word for it.

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bebe2233
Lanse, US
Nov 08, 2012 1:01 pm EST

This also happened to me today. I signed up for unlimited listening of audio books for 29.95 a month. They charged my Pay pal account on Nov 2, 2012. I received an email today Nov 8, 2012 stating I had committed fraudulent activity and my membership was canceled. I called them and they said they couldn't tell me why my account was flagged and suspended. I have no idea what happened. They did issue me a refund already through Pay pal.

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4:43 pm EDT
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AudioBooks.com Rip-off

Buyer BEWARE! I was one of the idiots who signed up for the "free" trial. On the seventh day of the seven day "free" trial I called to cancel the services. Throughout the entire period of the "free" trial, I only had the opportunity to listen to excerpts from two books. Not even entire chapters. Of course I had already been charged for a months service. The basic customer service sends out a lame form letter saying tough luck and the "manager" of the business won't even respond to my inquiry emails! Pretty sucky way to deal with customers. This business is NOT interested in your satisfaction. Do yourself a favor and STAY AWAY.

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Paxomuz
, US
Jul 08, 2016 1:20 pm EDT

agree. very disappointing. value for money is invisible and now I've cancelled my account I can no longer access the books I already paid $15 for. i could have bought them on the high street for $5. total joke.

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PeterRustage
, NZ
Mar 21, 2016 3:24 pm EDT

Simply Audiobooks Inc changed my Free subscription to $14.95USD per month in September 2013 totaling $600NZD before I realised on 20 March 2016! Payments went automatically through Paypal although I did not authorize them! They refuse to refund my $600NZD!

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Jenn Dodge1
Niceville, US
May 21, 2013 9:11 pm EDT

It looks like unlimited does not mean unlimited. Here you can see i am an unlimited member in the upper right corner. You can also see that i cannot listen to Game of Thrones because i am not a credit based customer. That makes no sense. Maybe an attorney and judge should clarify it for them.

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nealeykidsmom
Rocky Point, US
Jan 26, 2013 7:14 am EST

Happened to me also & this is what else happened to me...I started out at $24.95 unlimited (HA!) account was suspended for over-usage. Then they increased the price to $29.95 & of course I was suspended again for over-usage twice. NOW I find I am suspended again. They have changed their plan to 1 book for around $15 a month or 2 books a month for around $23. For those of us who actually listen to audiobooks, I can go through 10 a month or so. Audiobooks.com said that it would be very hard to listen to 7 books a month! (WHAT?) I know people who can sit down & read 7 books a month.

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WiffleBall
Donaldsonville, US
Nov 26, 2012 9:21 am EST

Definitely stay away from Audiobooks.com! It's a ripoff!

Audiobooks.com is NOT unlimited! My account was suspended for listening to too many books. Audiobooks.com advertises unlimited books to listen to, but if you listen to more than one book a day they WILL suspend you account.

ComplaintsBoard
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8:50 am EDT
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AudioBooks.com Audiobooks - Unethical Schmucks

1. This company has misleading advertising, claiming to have books for download that they don't have and leading people to sign up for free trials that are difficult to cancel and lead to credit card charges.
2. This company refuses to allow you to cancel your membership except through a phone call during certain business hours supposedly for security reasons (although they have no problem with you submitting credit card and personal info to them, which makes the whole security thing a little to fishy).
3. This company is not accessible to the disabled, despite being a service that would be highly used by the disabled. Their website is highly inaccessible.

DO NOT DO ANYTHING WITH THIS COMPANY. www.Audible.com is a great as well as SAFE alternative.

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stephanie.insixiengmay
, US
May 13, 2012 10:26 pm EDT

I completely agree with the first complainer. As they said, the company will lead you on by claiming they have a book you want to read, only to not have it on their site at all. I originally signed up for a trial so I could temporarily use a book for a research paper, only to find the bleeping, lying site didn't have it. I was redirected to Audible.com and told to purchase it from there. And if that weren't enough, they charge way too much. I was just charged $29.99 because I foolishly thought they would give me a seven day trial period, and I waited till the 7th day to cancel. $29.99 a month? Netflix doesn't even charge that much, and their services are valuable than the crappy selection having, misleading, audiobooks.com. Do not sign-up with these punks.

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audiobooks.com
Burlington, CA
Apr 29, 2012 12:04 am EDT

Hi there fellow audio book lover,

We're sorry to hear about this unpleasant experience with Audiobooks.com. Thank you for sharing your thoughts. We will use your feedback to improve our user experience.
If you are interested in sharing more feedback, or even giving our service another shot, please get in touch with us.

Ian - General Manager, Audiobooks.com - ian@audiobooks.com

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Contact AudioBooks.com customer service

Phone number

+1 (855) 876-6195

Website

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