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1.0 7 Reviews

Animoto Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Animoto at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Animoto reviews & complaints 7

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Newest Animoto reviews & complaints

ComplaintsBoard
M
3:36 pm EST

Animoto personal information stolen

Someone (a hacker) was able to snag my personal information I used for this app account and put it on the dark web. I am now dealing with all sorts of fraud issues. SO THANK YOU for that! :( Why did you allow my personal information to be sold or sent out at all? That is horrible. This has been awful and I wish you had a phone number so I could speak to someone about how to permanently close my app account with you. Terrible.

Edit: I'm trying to just submit this and now you guys want me to "sign up" with my name and email. Are you kidding me? More information for you to go sell to the trolls? Thanks.

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Angela L Scott
Henderson, NC, US
Feb 21, 2023 1:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please close my account and refund me immediatwely. I am not able to access what I paid for. Thank You. Please credit my account immediately. My Name Is Angela L Scott My email is alscott126@netscape.net My cell # is [protected] I am trying to call you but the numbers posted are disconnected. Please, Please refund my purchase. I can not afford to pay for a service I can not access. Thank You, Angela L Scott

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ComplaintsBoard
D
8:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Animoto animoto

Super disappointed in this company! Horrible customer service. Although I like using the software, I was disappointed to find they were charging me a monthly fee. I use the product like twice a year to produce presentations, but I don't need to access the program an entire year.

It looks like I must have entered in automatic renewal on the website when I paid. I had no idea they were charging me throughout the year each month. I emailed requesting them to analyze my usage and requested a refund. They told me they sent emails (which I never got... maybe it went to junk?) each month.

In the end, I figured it was a mistake so I guess I don't get a refund... BUT here is where it gets better. It's August 26 when I reported it, then they said, "Sorry your monthly subscription has to be canceled AFTER this month because it was already withdrawn. But we can allow you access to our Premium for a month." Are you kidding me?!?!? Refund me the money! I do not understand how they can charge me for the September renewal when I clearly requested for this to STOP on August 26. I have the email strand, so I would assume I could legally go after them for making me pay for a service that I clearly refused in an email on August 26.

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ComplaintsBoard
C
5:42 am EST

Animoto No support

I have signed up for this website Animoto and paid for business account. I had an issue and contacted customer service to get some help but they ignored me! Terrible site and horrible service. I do not understand why are they ignoring me? I'm a business account user and they can't find few minutes to reply to my messages, that's absolutely ridiculous! I usually don't write reviews but these people made me mad! The worst service ever!

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Is Animoto legit?

Our verdict: Complaints Board's thorough examination reveals Animoto as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Animoto stands out for its commitment to quality and security. Clients considering Animoto should delve into its customer service record to gauge compatibility with their expectations.

Animoto earns 91% level of Trustworthiness

Perfect Trust Endorsement: Animoto achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Animoto. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Animoto has claimed the domain name for animoto.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Animoto.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Animoto.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Animoto have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Animoto and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Animoto has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Animoto protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
5:53 am EDT

Animoto The company took money without my notice for the free trial

I got any advice from my friend, who offered me to use the video converter of the company Animoto Inc. He told me that it was easy to try it and the company offered trials. I decided to try, because our company needed something new and would improve our advertisements. I have entered my credit cards details and got the free trial. But I cancelled it 4 days later. And to my surprise the company has charged me for this trial as well. I want to stop any further charges.

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ComplaintsBoard
R
4:53 am EDT

Animoto They cancelled subscription with the delay

I have signed up for the subscription on the website www.animoto.com. I paid for a month subscription, but I haven’t used the website and this subscription very often. After several tries, I haven’t cancelled the subscription. I contacted the owners and asked to stop the subscription, but they have done it only 3 weeks. It was too late and I wasn’t satisfied with such services. Beware, people!

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3:36 am EDT

Animoto They asked to pay for the first month, but it must be for free

I joined the website www.animoto.com for free for one month. When the trail was over, I thought about the paid subscription. But I got the bill from this company. I have no idea how it has happened, but they decided that it wasn’t my first month. They wanted money, but I have no proof that it was first month. They simply fooled me and I paid money, because I didn’t want to be involved in some other problems. But I will never again use this website.

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ComplaintsBoard
A
10:51 am EST

Animoto Nothing done after my payment

I needed to create videos for my business, and my friend advised me to visit the website www.animoto.com. This website offered different plans for the creation of the videos. I needed to pay $35 per month, and I would receive different options. I sent them the request and transferred money, but they provided me nothing. I sent email, but no response from them.Please leave comments if you had the same situation as I had.

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Phil Long
, US
Oct 02, 2018 9:00 pm EDT

I STRONGLY cannot recommend Animoto. Some of the music they claim is safe to use will get you kicked off of Youtube for copyright claims! BIG TROUBLE! I have clients that have paid for videos they now cannot view on Youtube... Tried to get in touch with Animoto cust. service...no luck...wont call me back... NOT GOOD BUSINESS...

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Phil Long
, US
Sep 24, 2018 6:53 am EDT

also, the phone # they list is missing a digit so you cant reach them . 1-415-73?-8052

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