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People can only reach thru their internet link about their problems but no one reply the messages there.
We had a cancelled reservation thru internet, but get paid for this cancelled reservation.
I made a hotel booking with my wife for our Porto visit. Then we asked for cancelation as we couldn't get the confirmation e-mail. I wrote several times e-mails for this cancelation and when I couln't find the booking with the booking number system provided, I thought it's cancelled but a month later I got a punishment, as one night stay fee. It' s ninsense. We wrote tens of e-mails to Ibis hotel (The hotel we made te reservation for) and no one came back us. They don't care about any of the complaints and didn't reply any of my e-mails.

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