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ABCmouse.com / Age of Learning
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ABCmouse.com / Age of Learning
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1.4 33 Reviews

ABCmouse.com / Age of Learning Complaints Summary

3 Resolved
30 Unresolved
Our verdict: If considering services from ABCmouse.com / Age of Learning with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABCmouse.com / Age of Learning reviews & complaints 33

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Newest ABCmouse.com / Age of Learning reviews & complaints

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1:23 am EDT

ABCmouse.com / Age of Learning stole my money

My son really loved this site and so I signed up and paid some money. Then my son was bored and he did not want to continue using ABCmouse. But after that, few weeks passed and I noticed that they continued charging my card! I even called my bank and they confirmed that ABCmouse took my money. When I contacted the company and asked for a refund, they said that they never took my money and called me a liar. I told them that I have some proof, but they told that they don't care because they were innocent and never charged me. Liars! I even had to make a new credit card, because even after my messages the continued to steal my money!

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Carlie Lala
, US
Sep 09, 2018 11:17 pm EDT

They did the same to me! Two years of annual charges of 79.95 and they laughed at me when I said I never authorized the charges. This company thrives on stealing money from parents.

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Abcarpenter2001
, US
Jun 15, 2017 10:54 am EDT
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Just cancel your account and it will stop charging you. They took money from me too. I thought I had cancelled the account but apparently not.

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10:20 am EDT

ABCmouse.com / Age of Learning taking money out of my account after subscription cancelled

I began my subscription to ABCmouse.com on 2/11/2014. The monthly subscription was taken out of until 5/11/2015. After this withdrawal I cancelled my subscription. There had been no activity by ABCmouse until 3/10/2016. Suddenly the monthly cost of $19.95 was taken from my account. 10 months after I cancelled! It is near impossible to get this resolved via phone. No one is willing to help or acknowledge why this has started up again. I want this subscription totally cancelled and I would love a refund of my $19.95.
I believe this is a scam. What a shame that they use a family's interest in helping their preschoolers as a way to rip people off. They need to be shamed

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1:51 pm EST
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ABCmouse.com / Age of Learning online learning

DO NOT SIGN UP FOR ABCMOUSE.COM. DON'T EVEN TRY THE FREE TRIAL. THAT'S HOW I GOT FOOLED!

I'm writing you all to let you know how unhappy I am with abcmouse.com. I guess I'm not the only here that is unhappy with abcmouse.com.

I signed up for 1 year membership because it was cheaper than getting it monthly, but I guess once your 1 year is up, they started charging me $19.05 a month instead of $7.95 a month! What's bad is that once your 1 year is up, they won't send you an email or a letter to let you know that your 1 year membership is up. They just started charging you $19.50 per month! I thought it was $7.95 a month! Now that I want to cancel, I can't call a customer service because THEY DON'T HAVE ONE! I called the parent company Age of Learning 1.818.246.2223 and the receptionist won't transfer me to anyone. I Goggled the CEO, Doug Dohring and I can't even find a phone number to call him to complaint about their unethical business practices!

Please stop them from using the unethical business practices to the consumers. Most consumers are like me a stay home mom with little children. I regret for being fooled by watching their commercials on children's TV channels!

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2:25 pm EDT

ABCmouse.com / Age of Learning this company took money for the subscription, when I haven't used their site

3 years ago I registered on the website www.abcmouse.com. I used it within 2 years and have paid for the subscription. However, I decided not to elongate the term and there was a problem with the entrance to my profile. But the company automatically continued subscription and they took money for it. I have already emailed them and asked to stop, but no response. I am not sure that it really helped.

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8:19 pm EDT

ABCmouse.com / Age of Learning free trial

I set up a free trial in September, and canceled it 3 days in. A month later they charged me. The only way to contact them that I could find initially was an email that no one responded to. I finally found the number for the parent company they gave me a number [protected] option 4. When I finally got a hold of some one they said that the process I described didn't sound like the process to cancel. Fortunately I had recorded the process, and showed them. After that they admitted they saw I had tried to cancel, and said they would issue a refund. When I mentioned how much it appeared they were disliked based on the reviews the agent said "I know, but I don't make the decisions". But he would pass on the fact that the apple app doesn't actually cancel the account. Even though it leads you to believe it is canceled. Which could be why they have some many complaints and charge backs.

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10:45 pm EDT

ABCmouse.com / Age of Learning cancellation

This company makes it so difficult to cancel. Don't sign up! I emailed many times with cancelation requests, however their cancelation directions didn't provided accurate steps. I ended up paying for several months worths of subscription that we didn't use only because I couldn't figure out how to cancel.

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WGH
, US
Oct 19, 2017 1:38 pm EDT

They are STILL billing me 1 YEAR after I canceled it!

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kip2
, US
Aug 09, 2016 5:01 pm EDT

I completely agree! They make it very difficult to cancel your account and are very difficult to get in touch with them. This is their phone number that they removed from the website. [protected]. Once you listen to the VERY long instructions and then wait a long time to talk with someone they are not willing to make any refunds even though you did not agree to the subscription. I expected a lot more from a website that is supposed to cater to child development and supporting parents.

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GDavies
, US
Jul 06, 2016 5:57 am EDT
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I agree! I had to cancel my membership by canceling the credit card. I later purchased a year for $45.00, but I was not allowed access after about 15 days. This company is a scam! Do not purchase!

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val zudell
, US
Mar 14, 2016 4:44 pm EDT

The same thing just happened to me! I had subscribed for a 1 yr. membership for my great, great, granddaughter, and they automatically renewed it without even notifying me. She never used it even one-time so I didn't want to continue. When I went to their site to cancel it took me to page after page of advertising and I never was able to get to any place to cancel! So I sent a message to their customer service asking them to cancel it as I seemed not to be able to do so. My understanding of the message I got back was that my account would be cancelled and I would receive a verification of the cancellation, just to wait for it. I waited and no verification came but another payment was taken out of my account again so I went back to their site and finally figured out how to get to the cancellation page! It's set up to be very tricky! The pages that come up prior to the cancellation page (all telling of all the benefits of ABC mouse) are all set to come up larger that your screen will accommodate so you must scroll down on each page to find the "next" button. This continues for page after page, very deliberately making it a lengthy process, hoping you will give up as I had to because of time constraints and never get to the completion of cancellation. I hope they get slapped with many suits until they change there "tricky" business practices. Cancellation should be a very straightforward process not a lengthy process like this! Furthermore I would like very much to see the process of "Automatic Renewal" outlawed as too many business are using it to an unfair advantage! They should at least advise you that your subscription is ending and ask if you wish to renew!

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2:56 am EDT

ABCmouse.com / Age of Learning they stole money, but I haven't knew about it

I subscribed for the website www.abcmouse.com in order to get some points, but no one warned me that I would need to pay for it. They started to take money from my account. I noticed it only after 3 weeks, when they stole rather large sum from me. I tried to cancel it, but these scammers of course tried to avoid me. I just want to stop this crap and return all my money back. I need help and will be really great if someone punishes these dishonest people.

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4:27 pm EDT

ABCmouse.com / Age of Learning illegally taking money from my account after membership cancellation

I cancelled my membership in December 2014. I was charged again that month. I then called the number provided on the website to confirm my cancellation. I received a notice today, May 26th 2015, that I was again charged. After reviewing my bank statements, I discovered that I have been charged every month since December. I called and spoke with a very disrespectful lady, who was refusing to assist me. I requested to speak to a supervisor. Once I was transferred, I spoke with "Tony". He viewed the account and repeated to me, " I don't see any activity in December through now, but can not return your money." After arguing with him about the ordeal and telling him that it is illegal to take money from someone's account without consent, he continued to tell me that he will not assist me, but for one time only, will refund two payments of $7.33. I asked multiple times for HIS supervisors name and contact people, but he denied my request. I then asked for his full name and contact number. Once AGAIN, "Tony" denied my request. He pretty much told me tough luck, they're keeping six months of payment even AFTER I cancelled my membership. ABCMOUSE. COM is a SCAM! They illegally STEAL money from people! NON PROFESSIONAL! Not to mention, REFUSING to give me the information I needed to prove myself! Seriously going viral over this! ABCMOUSE IS ASCAM AND THIEVES!

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Ahenlon89
, US
May 03, 2017 11:41 pm EDT
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I am currently having the same issue with them. I cancelled my membership but yet they still charging me$7.95 and when i contact them they say that they cant find my account so why do they keep charging me if my account cant be found.

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3:36 pm EDT
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ABCmouse.com / Age of Learning cancellation

I signed up for the free 30 day trial period offered by ABCMouse. I signed up on March 29, 2015. I could not cancel before the first ten days. That time has passed and I want to cancel the 'free trial'! I downloaded it from the ITunes App Store and there is NO place to cancel! It is very frustrating when you follow their policy and they, ABCMouse, does NOT give you, the free trial user, a clear cut option to cancel! Can you help?

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2:27 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

ABCmouse.com / Age of Learning - unethical business practices

ABC Mouse says that there is a 30-day trial and that a full refund will be forthcoming if not satisfied - I paid for a one-year subscription. After only two (2) weeks I notified them that I want to cancel - it was not appropriate content for my 2-year-old grand daughter. Good luck - no response from them, multiple emails with no response, no phone number to...

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6:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABCmouse.com / Age of Learning cancelling membership

I had taken out the one month $.01 trial subscription for my granddaughter. Before the end of the trial period I had cancelled the subscription. When I noticed a charge on my paypal account that I couldn't identify it was them. They had charged membership charges for March, April, and May. I know that I hadn't been as vigilant as I should have been but when I called this morning they said that the account hadn't been accessed since the trial period ending. They also said that it showed that the account had had an attempt to cancel but didn't go though the system for some reason. Well first they weren't going to give me any refund, then they said they could give me a refund for April and May. Mainly paypal only gives you 45 days to contess the charges so they will only refund the two months. Make sure when you cancel you are really cancelled. Needless to say that I will be watching for my refund.
Hope the extra money they took gives them nothing but bad luck. The site itself was pretty marginal, that is the reason I cancelled it.

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Sharon Tuggle
, US
May 23, 2016 10:30 am EDT

I was directed to their page with a promise of a new phone. When I signed up, they said because I was a returning customer, they were extending my account until DECEMBER! When I sent an email to cancel, all I got was a run around. I am STILL trying to get my refund. When I called, I was put on hold until I was disconnected! I clued [protected]

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Safir
, US
Jan 29, 2015 12:05 pm EST

I am a first timer for this site .I sign up on 1/8/15 and saw one month free but to use it I have to provide card information I signed up and while I am going through I saw I can choose one year $58 ..so I cheeked .. Today I want to cancel (1/27/15) because my son did not like this website . I call customer service they said they will still charge me $58 for the whole year even I use for 20days . Please careful parents for this site ...they have little written staff ...which I was not ware of that.. I am not getting one month free because I choose for year .i feel bad that I did not use this website but still I have to pay one year membership fee. This is absolutely wrong . If u don't use u should not pay ...

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Isabelle Burrell
Chicago, US
Nov 15, 2014 9:29 am EST
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Having difficulty canceling service.

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Isabelle Burrell
Chicago, US
Nov 15, 2014 9:27 am EST
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Having difficulty cancelling service. Each time I try, I'm instructed to register. What's with that?

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11:56 am EDT
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ABCmouse.com / Age of Learning charging tactic

Company will not give any notification of upcoming charges. They will Not give any refunds back to consumers even a day after charges were made. When signing up I was never told that they would automatically charge me every year, I hardly used site on initial subscription, was shocked to see charges on my bank account when I thought my subscription was over.

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TBelle
, US
Mar 19, 2016 11:58 am EDT

Its impossible to even find the cancellation button on the website they say in the only way to cancel. Do not join they are not worth the money because its the money scamming part that they want your credit card for. Stay way.

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Noel623
Urbana, US
Mar 26, 2015 7:22 am EDT

BUYER BEWARE

If you purchase an annual subscription it will be set to automatically renew. ABCMouse.com does not send you a notification ahead of time to let you know that your subscription is about to be renewed. I have a lot on my mind and a lot of things happen over the course of a year, so having the date I began my subscription at the top of my list is a ridiculous notion. Also, ABCMouse.com refuses to give any sort of refund even if you cancel the very next day after your subscription is renewed. So, now I am paying for a full year of something my daughter no longer uses. This company could at least have the common courtesy of notifying its customers BEFORE the subscription is renewed instead of letting the customer find out when it appears on their credit card bill.

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9:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABCmouse.com / Age of Learning false advertising

Not what they advertise, it's not a productive or professional early learning internet program, and parents have to pay too much for their online services..

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Ms. Normal
, US
Nov 12, 2018 1:58 pm EST
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This company has fraudulently charged my credit card twice for $59.95 without any order or notice. They had my credit card info from when my 7 yr old was a toddler and we signed up.

I can't believe these companies can get away with this with no warning! This is the biggest rip off ever!

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Nic Sarge
, US
Oct 21, 2018 8:33 pm EDT

This app is horrible! Buffering the entire time my 3 year old is on it. Never planned on using it as a true learning tool, however, I expected there may be some educational benefit. Wrong. Don't bother. Spend your time with your child, not your money.

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TanikaC.
, US
Sep 05, 2018 3:10 pm EDT

I would like to cancel my ABC mouse account due to the fact my card was charged after being told it wouldnt charge my card. And it was charged for 7.95 TWICE from my card. I no longer wish to further any account(s) I may have with them. And will greatly appreciate my refund of both amounts from my card, back on my card.

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Sandra Cooper
, US
Sep 01, 2018 8:39 pm EDT

I have tried to cancel my membership several times, and ABCMouse.com continues to charge me $7.95/month.

Whom do I have to contact to accomplish this, or do I really need to change my BANK of 19 years? Thank you.

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Laura Stewart- Martin
Tulsa, US
Aug 21, 2018 4:24 am EDT

ABC Mouse continues to bill me monthly although I requested to cancel account.

Thanks,
Laura Martin

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