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7 Continents Travel
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www.7-continentstravel.co.uk
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1.0 9 Reviews

7 Continents Travel Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with 7 Continents Travel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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7 Continents Travel reviews & complaints 9

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1:07 pm EST
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7 Continents Travel Umrah Package

I would like to share my experience so no one get trapped. I have booked an Umrah package thru this company with someone Called Nadeem Gill he was nice to start with and trying to get you. Then after I made full payment of over £5k everything started to go wrong the hotels that was provided one of them has no availability and he kept saying don’t worry I got your room so finally got me room 7 days before my travel date. My Umrah started from Manchester flight was with Pegasus airline luggage did not arrive and I lost one bag then got to Makkah Hotel was absolutely disgusting also met some people who paid less for same package I was offered. Contacted the agent and they don’t wanna know. No one replies to you then turned up to Madinah Hotel was nice but 20 mins away from Masjid Nabawy and they only run shuttle bus at prayer times I was told there is a bus every hour. These people is full of lies and I will never use or recommend them.

Desired outcome: Compensation

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2:43 am EST

7 Continents Travel scammers

Stay away if you don't want to be taken advantage of.
Stay away if you don't want to risk your money.
Stay away if you don't want to be charged several times for no reason.

These jokers are scammers. They charged me for a different room I have never booked. It was more expensive than the one I initially picked.
It's been 3 weeks and my money hasn't been refunded yet.
I wonder if they really did what they promised. Looks like they just lied to me.
I would call, but they never pick up...

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8:47 am EST

7 Continents Travel Scammers!

These people stole my money! I have purchased a ticket from www.7-continentstravel.co.uk and then I asked them to cancel my flight and they said yes sure. And they actually cancelled my flight and I even received a notification, but they haven't refunded me yet! They still have my money and it seems like they decided to keep it.
When I contacted 7 Continents Travel support they claimed they remember about that and said that I don't need to remind them. Why does it take so long? It actually takes 10 minutes to transfer money from one account to another! Scammers!

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Is 7 Continents Travel legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of 7 Continents Travel's website. The legitimacy of 7 Continents Travel requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with 7 Continents Travel, especially when browsing their offerings or sharing personal information.

7 Continents Travel earns 46% level of Trustworthiness

Moderate Safety Advisory: 7 Continents Travel has a 46% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

Exercise caution when using 7-continentstravel.co.uk as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

7 Continents Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for 7 Continents Travel. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • 7-continentstravel.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • 7-continentstravel.co.uk you are considering visiting, which is associated with 7 Continents Travel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • According to our analysis, 7 Continents Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • Several positive reviews for 7 Continents Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ComplaintsBoard
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4:18 am EDT

7 Continents Travel They need only money and don't help customers

I was disappointed in the company www.7-continentstravel.co.uk. I told these guys that I was budget traveller, but they promised to find me cheap place. As well the rep told me that they would provide the discount. It was only blah-blah. They found me expensive place and no one told me how much money in total I needed to pay. When I asked it, they provided unclear response. Be careful with them, because they can scam you.

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3:17 am EST

7 Continents Travel The company misled us and took money for non-existing hotel

We had the horrible experience with the company www.7-continentstravel.co.uk. We bought tickets and booked the hotel through them, but when we arrived to Spain, it turned out that such hotel didn’t exist at all. We called to this company afterwards and tried to get money from them, but of course they ignored us and we got nothing. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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ayesha noor
tooting, GB
Feb 10, 2015 7:35 am EST

Assalamoalikum! It was my sixth journey but having bad experiences with some other UK Travel agencies, I was a little bit of stress, suddenly I saw on Google about this 7-Continents travel first I was a bit confused and not sure that this company can give me good services? I just took a big risk and finally things got changed and when I stepped in with 7 Continents travel all things were really good and arranged. From the first date the services were really nice. All the arrangements were good, good supporting staff.

ComplaintsBoard
S
5:48 pm EST

7 Continents Travel bad service

**DO NOT USE 7-CONTINENTS TRAVEL**

MY WORST EXPERIENCE EVER -HavIng travelled worldwide!

Having just spent over £5, 000.00 for my family to go to Umrah, we feel EVERYBODY who is even thinking about booking through them, not to. There service is simply NON-Existent. They sent us to the 1st destination hotel which was located on a BUILDING SITE!. All we had was banging day and night from piling machines digging into the ground. Then we went to the 2nd destination, using the transportation company they provided. The hotel DID NOT EXIST! The driver spent 2 hours driving around and asking every local hotel. He then left me my wife and 2 small children abandoned in the middle of the city with all our luggage as he said he 'had to go and could do nothing more'. We then called them to be told the name was slightly different - this too was a lie. Having spent another hour in a taxi I PAID FOR, we found the hotel was named completely different - It was by sheer chance and having giving every local hotel our details that we found this.

PLEASE PLEASE PLEASE DO NOT USE THIS AGENCY...THEY ARE CON MEN! I would pay more to a trusted agent with positive reviews than book through them. If u dont believe me...read all comments below.

Oh, im told positive comments are left by their staff members having spoken to several others that used them.

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Khidmate Khalq
, US
Mar 09, 2020 4:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Complete Hajj Package from any branch of Faysal Bank in Pakistan for £2200 per person.

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Khidmate Khalq
, US
Mar 09, 2020 4:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Get your Hajj Package including full board, return flights, visas etc. only for £2200 per person from Faysal Bank Pakistan

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Athar Karim
, GB
Nov 14, 2015 8:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Your first hotel was KENZIE HOTEL MAKKAH. It is a very good hotel. I am sorry if you have had a bad experience from it but the hotel had a construction site across it which is not entirely or at all the companies fault/responsibility. Someone somewhere had the money to build something to that location and he/she has.

Our company is existent and has been from the last 11 years offering umrah packages, flights, holidays. transport, Visa and Insurance from UK to all over the world.

The second hotel we were to give you was full so we arranged an alternative hotel because you were travelling at a peak season December 2014. The hotel rooms are full in December. But we arranged an alternative hotel by incurring the extra cost of the hotel to ourself.

As I mentioned earlier that December is a very busy month hence the driver (whose behaviour you claim was irresponsible) had to pick up his other customers so he lied from his side and left you. Busy months can be a hassle which you already had the idea in mind at the time you made the booking.

We are a trusted agent and we have flew over a million customers every year for the last 11 years.

I hope you are aware that posting about your experience to a spiritual and religious trip (Umrah or Hajj) is a sin. Stop blaming the company about your bad experience. Everyone faces a hassle and rush but nobody complains. Everyone accepts because the blessing is much much greater for this holy journey then the hurdles you face.

Finally. You already went to court and claimed £2013.5. You went to Umrah and used our service entirely and also got a compensation of over half the money you spend. Why are you leaving a bad review?

ComplaintsBoard
C
2:31 pm EDT

7 Continents Travel I didn't get tickets and impossible to get money back

I ordered five tickets to Brazil through the website www.7-continentstravel.co.uk. These jerks charged me for the tickets and sent me only confirmation emails, where they promised to provide tickets. After several days I got nothing from them, and no one replied to my rude emails. I wasted so much money and was so angry, but nothing changed. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

7 Continents Travel Deception

I PIA ticket from the above agent and serving person name was Mr Raza who advised me that first change is free if I wanted to return earlier but when I went to PIA head office for change they charged me £75 and when I spoke to Mr Raza he replied me that they have changed their rules but he admit that he has given me wrong information and sold
his ticket by deception. I asked him to pay back £75 he refused and challenged me do what you can do he will not payback even a penny.

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kadu
, TL
Jul 16, 2014 6:16 am EDT

you should have changed this directly from PIA ...
This guy is probably from punjab .. these things are common in them

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raza289
tooting, GB
Sep 12, 2013 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

those who fly with PIA they know that PIA says one change free. but subject to same class available . therefore mostly people pay for date change if the seat is not available on passenger date. they charge difference of fare . I briefly told him but he is not understanding .

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6:03 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7 Continents Travel - I haven't received any confirmation letter.

I have done some background check on 7 Continents Travel and found out there has been complaints made against the company. I was deceived into booking a ticket which I was told the flight journey time was just over 9hrs. I paid an initial fee of 150pounds. I haven’t received any confirmation letter.

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Contact 7 Continents Travel customer service

Phone numbers

+44 207 871 4545 +44 203 500 3197 More phone numbers

Website

www.7-continentstravel.co.uk

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