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www. Yatra.com / wrongly collected payment

1 India Review updated:

While trying to book rail tickets, I chose to pay by using my SBI Credit card no. [protected] & gave information about it. At the next step 6 on their website, following message flashed
'Step6 Booking Confirmation Details
Sorry, unfortunately there seems to be an error confirming your payment with your bank.'
Simultaneously, I received following message on my mobile phone from SBI Cards:
Transaction of Rs. 1, 228.00 made on Sbi Credit Card xx5781 at Yatra online Pvt Ltd on 5 Dec. 10. I have also complained to yatra.com. When i tried to send a copy of the above complaint on your E-mail ID: feedback.gesbi@ge.com I recd folwing feedback from Google
Delivery to the following recipient failed permanently:
feedback.gsbi@ge.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user - psmtp (state 14).
I want to know how & where to register my complaint for refund of payment. VASUDEO PANSHIKAR -
SBI Credit Card No [protected]

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Comments

  • Ya
      21st of Sep, 2011
    0 Votes

    Dear Mr Panshikar,

    Thank you for contacting us at Yatra.com.
    We regret the inconvenience this may have caused. Our Customer care team had sent you an email requesting to send us the bank statement which reflected the amount of INR 1228 that was charged. Request you to send us the same incase it has not yet been reversed to your account.
    If you require further assistance, please contact us at rail@yatra.com. A Yatra representative will be happy to help you.
    Best Regards,
    Yatra Team

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