I have the same problem now. I have canceled my Wu Yi membership online by live chat but this ebook company is still charging me. I never gave them my bank details but apparently its all in the 'terms and conditions' I am so fed up with companies like these that 'rob' their customers. I live in the UK and need to call this 800 989 5907 number that can only be dialed from within the US to cancel and my bank cant stop the charges either. There is no set date for the charges either, so i dont even know when they have been in my account. Could anyone give some advice?