Wu-Yi review: Scam, Fraud, 270

My fiance started to buy Acai tablets from this company and when we got statement this month 3 payments have come out of his account from 3 companies regarding this product so i can only assume they have given details out or are using different names, it is a total of £160.00 per month since september we would like this looked into thankyou

yours sincerely

Julia Cormack

CHARGES MADE TO MY CHECKING ACCT. WITH OUT MY APPROVAL OR CONSENT. UNABLE TO CONTACT ANY ONE AT WU YU TEA, WILL HAVE MY BANK NOT AUTHORIZE OR ACCEPT CHARGES

I have been charged numerous times for products which I did not receive. I contacted the organisation and was advised I had been refunded, but this is not true. I have recently been contacted by my bank stating the company has tried to debit further money without notifying me. I still have not received about $50 in refunds which this company owes me. I can see that I am not the first, what is being done about this? The company should be held accountable and refund all the money owed to consumers. The website and relating web sites should be blocked/shut down.

Acaiburn.com & wu-yisource.com

c/o BTB Mailflight Ltd
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 0QB

contact # UK Acai Customers: [protected]
AU Acai Customers: [protected]
UK Wu-Yi Customers: [protected]
AU Wu-Yi Customers: [protected]

Email: Acai: support@acaiburn.com
WuYi: support@wu-yisource.com

They keep charging my card for stuff I don't want and have asked them to stop. I will ask my lawyer to give them a cal if they persist.

After seeing advert for free tea accept mail I decided to fill out request form. When I got to end of pages found that they would send me monthly tea; but you could cancel at anytime. I cancelled immediately but delivery came at a cost of $9NZ; I cancelled my card immediately but was told this could only be done once the company uplifted the money. Because it was not much I decided not to fight. However they are now charging me monthly (no more tea received) plus $26NZ for afew words of encouragement from living-lean company of whom I know nothing about. Is this FRAUD? How did living lean get my card details? Can you please help me get my unauthorised money back PLEASE. Regards Janice Sodeau New Zealand

When I ordered Wuyi tea online I tried the product and it didnt do what it says it would do. I called them from their website and told them not to send me anymore. They didn't, but to my surprise I continued being charged 4.95 and 9.95 for thier free trial offer each month. They leave no phone number and direct you to a website that you cant cancel. Its a scam. I finally realized to call back the actual WUYI Tea company at wuyitea.com and was able to chat with a live operator who was able to cancel out those charges for good. ebooks.com and insidersecretsguide.com are partners with them and work together to scam people.. I am sending this complaint so others in my situation can be helped... Thank you Maryann

QFL charged my account even though I cancel membership within the trial period. They also double charged my account without authorization. They have 3 phone numbers, none of which you talk to a live person. I have no way of getting in touch with them to dispute charges. No way to email either!

This company is a complete rip off- I allowed my sister to order this product using my bank card. She called and spoke to a rep. over the phone and was only supposed to be getting the trial order. I was sitting right there when she asked him if anything else would be taken out of the account and he told her no. She recieved her trial box like 2 wks. after ordering it, a few dats later $60 was taken out of my account, she did not even have the product for 14 days before they went back into my account. We just figured that was the full price for the trial box and she stated she would pay me back. A couple of weeks after that they took another $60 out of my account. I called them and canceled the order, she got another box of this product that we did not want, I figured o.k I guess we already paid for it anyway. The following mth. they took another $60 out- I was beyond frustrated. I spoke to a live rep. via live chat and she informed me that they had taken a total of $220 out of my account for this and if I wanted to be reimbursed just send the product back to the Des Moines? address in which I did, she stated that they give refunds every 2 wks. After 2 wks. I looked in my account and there was no sign of a reverse debit transaction on my account from Wu-Yi tea. I called and got a live rep. that was extremely rude. She told me they had reimbursed me $60 on April the 4th- and that would be all they refunded me b/c I was on a 60 day trial and I did not get the product back to them within that amount of time and they were being generous by refunding me for one box. I explained to her that I never got the $60 that they claimed to have put back in my account and how were they only going to refund me for one box when they had recieved all of their merchandise back. She continued to state the same things. I then asked her if I could speak to somebody higher than her and she stated there was nobody I could speak to. Told her about the conversation I had with the live chat rep. and she stated they work for the same company but are not affiliated so if they told me something different I needed to email wu-yi tea source with the transcript in which I did and have not gotten a response or the $60 they claim to have put back into my account. I seriously considering taking them to court for this b/c this is money that I can not loose when I don't have any of their products. Can't say if the product actually work b/c I never used it, nor did my sister. However if you are not sure if this product is going to work for you do not purchase it with your original bank card buy a load and use card.

This company owes me 49.95 for charges that I did not authorize, only the shipping and handling. I received the product only 3 days for a 2 week trial offer, and already they took it out of my account using their on checks.

I signed for a FREE TRIAL of WiYU Tea and retured it when I discovered the cost of the Free Trial. I cancelled and expected a refund instead I find you have taken out another payment from my credit card. I want it all refunded asap or I will have to go through the Concumer Affairs channel to retrieve my money. You are never to take anything from this account again Lorna Cleaver

i ordered wu yi source last year in dec 2008, tried it didnt see the results i needed fast enough, trying to go about cancelling my subscription! but anyway what pissing me out is all these extra charges and payments to wu yi source i still see on my visa account monthly statements, These are not just a few dollas its in the hundreds and so dollas i see every month going out of my account! i just want to know whats up! whats going on! im not happy at all about this! this is just not on getting ripped off or being over charged for a product that should of been paid for months ago!
t.marsters

This tea company is the biggest rip-off I have ever seen. I will never subscribe to anything "FREE" over the internet again! Stop billing me for the internet access at 4.95 per month. I have never used this site, never plan to, and do not intend to pay for this any longer. You have made it impossible for me to cancel. I have had to made 3 calls to cancel 3 different payments that I didn't even know about and your phone lines are ridiculous and no help at all. I will call American Express and stop payment of all items to this company and want a credit to my account for the past two months payments. Let American Express know now to STOP THESE AUTOMATIC PAYMENTS RIGHT NOW!

Wu-Yi Source tea is a total FRAUD. When you make the same mistake I did and try (supposely for FREE) their "miracle" tea, you have to pay to return it back, pay for the membership you didn't want even if you called to cancel in time, and pay for the charges the "other" affiliated company charges you. And when you call, they are really nice, but they won't help you at all, because they say it was stipulated in the "contract" you signed when you wanted to try their product. They cannot do anything about the other charges because it's not the same company that charged me.

Basically, when you "try for free" the Wu-Yi Source tea, you are condemned to pay about 50$ ( around 40 US$ ) for one box of tea, that doesn't help you losing weight, and that it would have cost you 3$ if you bought it yourself in a store. The only thing different with Wu-Yi tea is that they added cafein in it, so that the tea wakes you up, but it also creates a strong dependance, because it's the same drug we find in coffee. So when you try it for a week or so, you get headaches if you stop it drastically.

Beware of the american universal philosophy : "If you are stupid enough to get caught by a scam, it's your problem." Americans don't have the Consumers Protection Office (C.P.O.) like we have here in Canada, so they are left on their own when they get caught in a scam.

Marie-Lou

I ordered the tea and tried it and was told I could return and cancel if I wasn't satisfied. I paid for the 1st shipment of $29.95, then received another for which I was billed $34.90. I returned that and was told I would be credited within 2 weeks. Not only have I not received credit for the $34.90 but I just received a bill on my current credit card statement for yet another $29.95 for something I do not want and haven't received anyway.

I ordered a "sample" of Wu YI tea and didn't feel right so I cancelled the order the same day. I even have copies of the emails I sent to this Company to cancel immediately. I received my Visa statement today and there was a charge from IW Living Lean for $19.95. I called immediately [protected] and spoke to "Nellie" who then transferred me to "Mar" who reassured me he will be crediting my account for both my May 8th debit and supposedly my June 9th withdrawl as well (haven't received statement yet) I have never been a victim of a SCAM before and feel embarassed as to how easy these "B#$#@" get you. It's just too bad that they come up in so many web pages that I use that are legitimate. I am hopeful I will get my money returned and hope other people will learn from my mistake... BEWARE!

I have ordered for the Wu-Yi tea online & for the same they took money from my account and i thought the transaction is over. But i was shocked to see that they have been taking money from my account every month. Please some one help me.
Navleen

Like many other people, I bought this thinking it would help. For me it didn't work either. If you return your first purchase before 2 weeks, you will only be charged s/h of $6.95 USD. If not, they will charge for the full purchase at $34.90 USD. It turns out that Iw/Living Lean Las Vagas NV is affiliated with wuyitea and also charge you $19.95 USD to be a member of their Website. To cancel the IW/LIving get your refund call [protected]. Make sure you get a reference # as well.

I saw a commercial asking if I wanted a "free" sample and I requested this. Shortly after I received a shipment of the tea. The problem was I never requested it...I have no intention of paying for it.

This company tells you that you can order a FREE TRIAL by paying shipping only, then puts you on automatic shipment for a program you did not sign up for. I was charged not only for the shipping, but also for the FREE TRIAL. When I called (within 14 days) to complain & cancel, they acknowledged their "mistake" but did not say they would refund the bogus charge, & tried to talk me into continuing shipments. They said they'd already put an order thru for the next shipment & could not stop it. Getting nowhere, I told them I did not like the way they do business, & therefore would not buy their product even it it worked. According to US Post Office regulations, you do not have to pay for items you did not order.

I tried the product & had itching & strange sensation reactions, which stopped at soon as I stopped using it. I am going to have it analyzed at our University. I am now wondering what's in it that is not mentioned. It's supposed to be just tea, produced in a highly refined way.

Here are all the companies who are working together to RIP YOU off! PriceLimbo.com, Wuyi Tea, Fit-Fac.com, DRI Bromolite, and Nutrition Basics.

I ordered Acai Berry tablets, that's ALL! The link was on Oprah.com! Oprah.com seemed legitimate to me and I wouldn't get scammed. Well, surprise surprise, I got scammed and so did many other people.

As soon as you order your Acai Berry tablets, they sell your information to at least four other companies. I got charged over $300 Canadian for products I didn't even receive. I did receive 2 bottles of the Acai Berry and then I get this box of Wuyi Tea that will last me 10 year! How ridiculous. I only needed to lose 20 lbs and my profile explained this.

I was able to reach all these companies so hopefully I will not be charged anymore but if I do, I will have to cancel my credit card.

I have 4 words for these people, GET a real job!

After trial period for this "weight-loss" tea, I canceled all future orders. Company was rude and refused to cancel. With many difficult calls, they finally agreed and stopped for two months. Then, without notice or contact, they began charging me $39.95 again without authorization. You cannot call them, email them, or reach the supposed "live operator" on their website. It is time to notify and file a formal complaint with the Federal Trade Commission for fraud and violations of internet and interstate commerce laws. I am frustrated and can not afford to allow anyone to just steal money.

i bought one box of tea from wu yi tea and that was all i got then i ask them to cancel now they are still takeing money from my sons bank account he bought the tea for me so far they have taken over £100 out of his account he went to the bank to stop the direct debit but his bank cannot stop it i have sent them an e mail but as yet i have not had any reply i would b most greatfull if you could help me in any way you can thank you miss hazel driver

ordered and received free trial offer of 60 tea bags for only shipping fee of $4.95, must try for 2wks before cancelling. I waited and then they say to return unused teabags within 60 days to cancel future orders. Why would I spend more money to cancel... The tea was free as long as I pd shipping. I do not want any more tea, priced at 59.95 plus shipping. Tea is Oolong tea, nothing so special as to afford it at this price. Ya got me, but no more. Credit card company is cancelling my account so they cannot charge me again! Tried the phone no. to cancel and it refers you to another number at a cost of $5.95, a web of disception, lookout! The # is [protected], must be out of the country, maybe China? no foolin!

I accepted an offer of trial face cream for a payment of $ 4.95 postage only on facebook.Now this company has charged me a amount of $132.42 for unauthorised products. I can not get in touch with the company.
Have send them an email and they replied by asking me am I sure I gave them all the details ... o please... then only details you get from them is the product code and Order ID., NO MORE so what more do they want... ?
By the looks of things I am not the only one. But because of this I need to change bank accounts.
I cannot see why I need to pay for something I have not order or authorise them to take it from my bank account. This surely counts as fraud just in a different way. See so many have complaint about it already but they still continue beeing on the site.?

I ordered WUYI tea with acadia diet pills. I never got the pills but am being charged $3.95 for web access. Please discontinue this charge as I never gave my permission to take this money in the first place

I ordered the tea - which I duly received - by the box load! Couldn't keep up with it; so I cancelled - which was accepted in, I believe, Nov 2008. Then the $19.95 kept showing up on my credit card statement - both parents in hospital I didn't check on a regular basis until today! Wow - they have continued to charge $19.95 each month for a sister program called Living Lean - an internet based 'diet help' program which apparently I agreed to when I ordered the bloody tea!

I had no idea that (in the small print) I had agreed to such nonsense! I also have NOT received any emails with the self help guru junk for months; I presumed, wrongly, that it was due to the fact that I had cancelled my order last year!

Be aware of this website! The tea may work, I don't know, I tried it with no result; however I'm left with boxes of the junk - anyone want to buy it?! Be wary of subscribing to 'free' trials of anything on the net - I think it should be more highly regulated and monitored!"!

Order ID # 2092253

I ordered Wu-Yi tea in hopes of losing weight. As directed, I drank a cup in the morning and before dinner. It was disgusting. I felt as if I'd throw up and immediately thereafter I experienced diarrhea. Not only did I NOT lose weight, I gained. Because I have been away I was unable to return the unused tea until today.

I note several charges on my Visa account from Wu-Yi that I want credited to my account and I definitely do not want any further shipments.

I took up this free trial for tea from the US and it ended up costing me $100 Australian per box of 60 tea bags. As I found out later I can buy the equivalent for $4 on ebay. I'm out of pocket $400. I cancelled but they keep charging. Its referred to my credit provider now. Item comes up as CW-MEMBERSHIP XXXXXXXX CYP Merchandise .
Total 3 charges per month totaling about $20. Getting in touch with them they deny they are still charging.
This scam is well documented over the past 12months and still operating. There is obviously a real problem with the legal system and consumer rights in the US to have this happening. This type of scam can be squashed within weeks in Australia with our Fair Trading policies. Thes scams are making the US look bad. I accept I was scammed and have learnt from it, but still I would like these people pay for there scams doing jail time and having all there assets taken regardless of if they are hidding behind there loophole companys. Thats it ...off my soap box...Ray

For people getting charged from their banks for $4.95 for something called WebAccess [protected]. Found this information from another website.

The company you actually have issue with is doing business at the domain insidersecretstips.com ... this is NOT affiliated with our company Uncommon Finds NOR with our website, insidersecrets.info. It seems they just have a slightly similar web address as we do. I personally took the liberty of doing a whois domain name search on them and it shows the company in question is actually "edirectsoftware", located in Montana (we are in Florida). They registered their domain name insidersecretstips.com in July 2008 (our insidersecrets.info was registered December 2001.) Here are two contact phone numbers shown on their registration that you might want to try calling: [protected] and [protected]. All of this information can be found through a whois search such as the one at http://whois.domaintools.com A great way to get the skinny on any company or person is also to do a Google search on the following 4 pieces of information: company name, web address, telephone numbers, and administrative contact person's name. You'll find this info on the whois search and then can search away. This technique is something I personally use myself when I need to track down a contact.

Other telephone numbers we tracked down on the web:
[protected] ..Wu-Yi Tea
[protected]...Insider Secrets to Weight Loss
[protected]...Comprehensive Weight Loss E-book
[protected]
We finally figured all of this out by piecing information together during conversations with the victims of these unauthorized charges. When you call the telephone number for the company which appears on your bank statement, you will hear "Hello and thank you for calling the Insider Secrets expert tips preferred customer line. This package was made available to you at a deeply discounted rate when you signed up with one of our partners' offers ..." Listen all the way to the end of the message because it says "To access this valuable information, simply go to insidersecretstips.com and log in using the username insider ..." We are insidersecrets.info. It's just a similar name (which by the way we had first, as any domain search will prove).
You have probably landed here on our site by doing an internet search on "insider secrets tips". PLEASE notice that the only reason our site turned up on your search was because our home page title is "Insider Secrets -- tips you can't live without"

I did not order membership MEMBERSHIP [protected] every month on my bank online. i called it before and cancellation but why you still send me and pay for rent memebership. id id not spend money. pls send me cancelation and stop to send me visa online credite.

I have found that on looking over my credit card statements that I am being charged $4.95 a month for access to a website about diet tips and a monthly membership fee of $9.95 a month. I tried to call the number on my credit card statement and could not talk with anyone but got a website that I could not access. I then called my credit card company and talked with the people who hand disputes and they refunded my charges and said they would contact the merchant bank that the charges come from and ask them to stop billing my account. The credit card company stated it may take two to three months to get it stopped but they would keep denying and asking the merchant bank to stop the billing. I was relieved to at least get my money refunded and, hopefully, in time, the charges will stop.

I have been trying to get information on the sample product I purchased and everytime I type it in I get an error mesage. I want to make sure I have not been scamed and that I will not be billed monthly for a product IM not sure I want to recieve.

This is the first time in my life I have ever filed a complaint about anything I bought online, but I feel compelled to warn others! These people hounded me with emails for months after I visited their website the first time. I finally accepted a "free trial" sample...that was reduced to half the free trial normal price. I never received a free trial! The same day my box of tea came, my credit card was charged $59.95! When I called they said 3o of the tea bags in the box were for my 14 day trial and if I wasn't happy in 14 days I could return the other 30 and get my money back. What? For one, the ads ALL say...try our tea for 60 days and return the empty box for a refund.
Scam # 1...then they say all you will be charged is shipping and handling Scam #2... and when I tried to get a credit they said none could be given unless I mailed back 30 tea bags within 14 days...that's 3 bogus promises too many for me!

Take my advice. woolongforlife.com offers better pricing, no harrassment, order as much or as little as you want and it taste better too! Same health and diet benefits...was also "recommended by the stars" and news channels when it first hit the scene, and works great! Stay away from Wuji unless you want incessant credit card problems and an overpriced product.

sent shipment without order and billed credit card - no valid phone # to cancel. tried several websites and phone #s to cancel

I recently noticed a complaint about WuYi tea. It came to my attention last year that there are many websites (like WuYi) boasting special, "new", powerfully slimming "teas." Let me tell you, read the ingredients! If it says "Camellia Sinensis, " (and no other ingredients) then it's basically just plain old tea! I actually called the number on a website that was selling something called WuYi Tea, promising rapid weight loss, etc. I asked the guy to tell me the ingredients (they were not listed on the site). He told me "Camellia Sinensis, nothing more."

Green tea, white tea, black tea, are all from the same plant (Camellia Sinensis). The difference is when they are harvested, where they are grown, how they are dried/processed. They all contain caffeine, which is found in many diet products, as it increases metabolism to some degree. They all contain antioxidants. If you choose to use tea (Camellia Sinensis) as an addition to your diet regimen, that's fine, but don't waste $30 on a box of plain old tea! Black, green and white teas can all be found in supermarkets and health food stores. A $4 box of Lipton will do the same thing.

Also bear in mind, that guzzling tea all day is pointless if you're still eating junk and being lazy. The key to successful weight loss is proper nutrition, sufficient water intake, plenty of exercise and a healthy lifestyle. Lifestyle changes have to be permanent. If you get lazy and start eating junk again, you WILL gain your weight back regardless how you lost it.

Use caution when buying diet supplements, ESPECIALLY ONLINE! Examine the sites carefully, look for contact info. Call the contact numbers to ensure they're legit. Read all ingredients, "proprietary blend, " "other ingredients, " and "herbs" are not sufficient explanations! If you don't know what it is, don't take it until you find out. If you have to write down the ingredients and research or consult a health professional prior to purchase, then do so. Don't jeopardize your health!

I also placed an order for Wu-Yi-Tea and received the same extra charge from there related sponsors (Expert Tips Package and the Comprehensive Weight Loss eBook Package). When I tried to cancel it I was sent through many loops (wrong web-address and wrong phone number). These are bogus memberships and I would advice anyone to make sure that you read all the "thin lines". Also there are multiple phone numbers that you will receive after you have canceled your tea account, make sure before you get off the phone with the customer rep. to find out what other accounts you have floating out there so they wont charge you and say its "NON- REFUNDABLE"
I hope this will help further people that are looking for a solution for their weight issues. And not everything out there is what they say it is.

I ordered this tea 4 months ago, after talking to Becky via live chat so I could cancel the tea.The reply was I was obligated to pay three monthly installments, so I said could I cancel after the last month.I was given a cancellation number and would not be charged anymore.I received more teabags and refused to accept them and told Becky that they are being sent back, she wanted a tracking no which I could not supply due to telling the courier that to send them back.I received a phone call from DHL express in Sydney, I told them the scam and what I have been charged and the product had been cancelled, supplied them as well with the cancellation no and the date?DHL rang me back (they have been great), about the company not going to take them back, it will cost me $113 to do that, so DHL advised me they will keep the package for three months then it will be destroyed.I have been charged again by wu yi tea via my visa so I went to live chat again and spoke to a Alisha, was advised they had technical problems when I gave her my cancellation no and e-mail staff directly at support@easyweightlosstea.com and would receive a e-mail within 24 hrs.I cannot find this website and have paid a fortune for a product I returned and what I have received that I still have in the box unused.Please can anyone help me to stop this scam?

I contacted the Wu-Yi Souce on-line chat-line. They said they would help get it cancelled. I hope this is true. I will check back in a couple of days to see if this is true and let you know.

I was outraged when I looked at my credit statement to find that I had been charged twice from wu-yi source! I ordered the tea the last week in October 2007, after two weeks if I kept the tea my credit card was suppose to be charged $37.00 dollars. My credit card was charged the $37.00 dollars that was fine, but then on November 28, 2007 my credit card was charged 54.95! I went crazy because I was on Thanks Giving Vacation in Florida, I live in New York, and I didn't receive the package that they were charging me for. I immediately called, and spoke to a customer representative who barely spoke English, he ends up putting me on hold a thousand times, and then hangs up on me. I call right back and speak to someone else and I explain the situation, and he gives me the above address and tells me to return the unused portion of the product and to write a letter of explanation. I was like "Are you Kidding Me?" However I did. I packed up more than half of the unused tea, and explained in my letter that I was on vacation and never received the second order, That I didn't even give authorization to send. I thought this whole thing is a scam because I wasn't even finished with the one month supply to see if it even worked, and they were already sending me another 2 month supply. The total charged was $90 and change and I was asking myself what the hell is it made off "gold" and it wasn't like the tea worked anyway, or should I say that I didnt even get a chance to see if it worked because I was told to send it back. (Which I did) I received a refund of $31 this week. where is the rest of my money?

I still have my original order online which stated absolutely nothing about joining a membership after initial purchase. Basically a illegal purchase has been made on my credit card not to mention, the company only does refunds every two weeks.

This company is FRAUD and I hate myself for not reading up on it on websites such as this one. I honestly would have never bought it. Oh and by the way they keep 15% of your money as well, and I had to pay for the shipping of the portion I sent back. I hope they read this and give people back their money. If I do not get my money they will continue to hear from, and perhaps see me on "Shame on YOU"!

I have two unauthorized charges from my checking account that are attributed to CPIpay.com...one for $47.00 and one for $3.00. I do not know what these charges are for. I have done some research and found that I am most likely another one of their victims. I have read numerous complaints about the same activity happening to others. I have checked the BBB, and they are listed with several complaints. However, it isn't just www.CPIpay.com but also www.wu-yisource.com. I searched the CPIpay's Customer Service number within the BBB, and it came back with the Wu-yi source company information, which has just as many complaints online as CPIpay, so I imagine they are connected. Here is the contact info that I found from the BBB:

Wu-Yi Source
5300 Ontario Mills Parkway, Suite 400
Ontario, CA 91764
Phone: [protected]
http://www.wu-yisource.com
Contact: Mark Adamson - Manager
Business Start Date: 12/3/2007
Company ID: [protected]

These companies need to be stopped!