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I orderd wu-yi tea some time ago on a trial only basis, tried it and didn't think much of it, especially when I found out it was nothing more than oolong tea something that I could easily purchase at Whole Foods or some other type of health food store. I am an avid tea drinker so this was very frustrating to me that this company would pass off something readily available to the public and at a significantly lower price.
So then I tried getting in contact with this company to immediately cancel my order, send back what I had not used so I could get a full refund, which they supposedly guarentee if you're not fully satisfied with the product. This was very difficult because they do not include any sort of invoice, receipt or packing slip. I've tried e-mailing them with no avail and after reading through your website I see that I am not the only one who is upset about this. Sounds like a class action lawsuit to me. I currently have five boxes sent from them (with 3 boxes of tea in each) that I would like to be refunded. They owe me alot of $$. Any opinion or help you could offer would be so appreciated.
I orderd wu-yi tea some time ago on a trial only basis, tried it and didn't think much of it, especially when I found out it was nothing more than oolong tea something that I could easily purchase at Whole Foods or some other type of health food store. I am an avid tea drinker so this was very frustrating to me that this company would pass off something readily available to the public and at a significantly lower price.
So then I tried getting in contact with this company to immediately cancel my order, send back what I had not used so I could get a full refund, which they supposedly guarentee if you're not fully satisfied with the product. This was very difficult because they do not include any sort of invoice, receipt or packing slip. I've tried e-mailing them with no avail and after reading through your website I see that I am not the only one who is upset about this. Sounds like a class action lawsuit to me. I currently have five boxes sent from them (with 3 boxes of tea in each) that I would like to be refunded. They owe me alot of $$. Any opinion or help you could offer would be so appreciated.
I orderd wu-yi tea some time ago, tried it and didn't think much of it, especially when I found out it was nothing more than oolong tea something that I could easily purchase at Whole Foods or some other type of health food store. I am an avid tea drinker so this was very frustrating to me that this company would pass off something readilly available to the public and at a significantly lower price.
So then I tried getting in contact with this company to immediately cancel my order, send back what I had not used so I could get a full refund. This was very difficult because they do not include any sort of invoice, receipt or packing slip. I've tried e-mailing them with no avail and after reading through your website isee that I am not the only one who is upset about this. Sounds like a class action lawsuit to me. I currently have five boxes sent from them (with 3 boxes of tea in each) that I would like to be refunded. Any opinion or help you could offer would be so appreciated.
OMG i live in New Zealand - Wu-Yi Tea sucks big time. I entered a promo for a trial offer which has turned into a nightmare. I have had hundreds taken from my account which I didnt notice either until too late. NO contact deatils at all sent with the box i DIDNT order but subsequently recieved. I couldnt send it back. I cant raise the company website, it doesnt seem to want to come up - i have been trying to open the site for the past ten minutes.
These people have prayed on an innocent person(s) and thats pretty darn stink. Its 'Random Acts of kindness Day" here in New Zealand. I wish they would randomly be kind to me and give me back my money. Right now i really need it.
While I can cancel my credit card, they still get to keep my hard earnt money. I wish i had some way of contacting them. Mind if you guys are finding it hard to get through to them and to get your money back, that doesnt bode very well for me all they way down here in the pacific.
Good luck to all...
Me too. I thought it was a free trial. To date they have charged me $432.15 AUS for 3 boxes of tea. Pretty profitable business! On Monday, 1st December 2008 I thought I had got rid of Wu Yi by ringing the number to cancel the tea, as I gave them my custmer I.D. I thought this was the end of it but no their sister companies kept on drawing from my credit card for the web access fees and membership charges. I have tracked down these numbers today and here they are if this helps you get rid of them. I would love to be refunded the money, but would not know where to start. They have already wasted so much of my time that I think I'll just call it quits and tell everyone I can about this disaster.
Phone Numbers I have managed to track down are:
Wu Yi Source Tea from Australia to USA - 0011+1+[protected]
Web Access Cancellation - Insider Secrets - 0011+1+[protected]
Membership Charge Cancellation - Comprehensive Weight Loss - 0011+1+[protected]
WOW! This scam is really convoluted! I originally ordered a trial for $1 from earncashfastwithgoogle.com, which never came. I'm sure you've read this story before. Then came the $11.95, which I got removed by calling a phone number. Then there was a $4.95 charge I was able to get refunded. Guess who refunded the money--WU YI! I have never ordered tea in my life!
There is quite a web of scammers out there. Poor, poor stupid me!
hello, I managed to cancel my tea, but then I got charged $9.95 and $4.95 for some tips which I never got! well, I managed to get the 9.95 cancelled, but they said I still had to pay the first charge, she said it was in my contract! trying to get the 4.95 cancelled was harder! the phone number sends you to a web site that sent me to complaint board. so I filed a complaint! if you call the wu-yi number, she will cancel your tea order. just send back all the tea, she said you will get reimbursed. that's what she told me. I called today [protected] she also told me to go online to wu-yi website, go to live chat and that lady cancelled the 4.95 for me. wow, what a lesson I learned! oolong tea is available at health food stores for way less than 56 dollars! and it didn't help me lose ANY WEIGHT! hahahaha! sharon
I spent at least 1 hour on wiyu chat line in an effort to explain that I authorized a "trial" package of the tea. I gave him/her the following information: A full package arrived within two weeks. Two weeks after that, on 30 October/08, my VISA was charged for "web mail access", "membership fee" and the full, unauthorized, cost for 60 days of tea - $59.95 (in Canadian funds - $95.00). When I received my statement at end of November, there was an identical charge. So for almost $200, I have 60 bags of tea (which could be purchased from a health food store), 2 small booklets, and a couple of useless emails.
I requested to be totally reimbursed as the web site indicates I have 8 weeks to cancel. Furthermore, all I requested was a "trial" package, the assumption being that I could authorize additional supplies, if I wished.
I provided the tracking numbers from the VISA statement. I was told I should return the unused portion of the tea. BY THIS TIME, ACCORDING TO WIYU, I SHOULD HAVE RECEIVED A SECOND SUPPLY WHICH HAS NOT ARRIVED BUT FOR WHICH I HAVE ALREADY BEEN BILLED.
I am going to my bank today to have my VISA reissued with a different number. If the charges are not reimbursed, I will seek legal advice.
the same thing has happen to me. i went to my bank and they told me that the only way i can stop the payment coming out of my account is my closing down my account and reopening a new one. does any one else have any other suggestion as to how to stop wu yi tea taking unauthorised payments?
I ordered the product on 7 Nov and did not receive it until 24 November. I have been trying to call to cancel the product since I was told that I would be charged 10 days from shipment date. The phone number is not working and the web site has disappeared. I don't know what to do at this time.
I got sucked in too. how did you get in touch with them to cancel?