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3.8 86 Reviews

Yoins Complaints Summary

55 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from Yoins. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Yoins reviews & complaints 86

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3:43 pm EDT
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Yoins #[protected]

I ordered a skirt almost three weeks ago. My order has been cancelled due to not being in stock (after I ordered and paid.)

If it is out of stock why is it available to be bought in the first place? It is a waste of time and waste of money. I have to wait for the refund now.

I just checked the website. The product that I ordered still seems to be available. Kind of weird.

I want to cancel my account on that online shopping site. Yet, could not find where to do so. I do not think I would buy anything from them again.

I would not reccomend.

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3:50 pm EDT
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Yoins Yoins order # [protected]

I ordered 3 dresses from Yoins the beginning of March. I got an email saying my order was shipped on March 10th. I have not received anything as of yet and there is no way to contact the company. I have tried to send them an email but it keeps saying try again. There is no way of contacting this company, it is obviously a scam. I don't know how anybody else got their money back.

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6:25 am EST
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Yoins Purchases paid for but not received - online scam company

Its been over two months now and I have not received my purchases. I have sent several emails back and forth inquiring about my purchases. I have requested a refund several times but my request has been totally ignored as they keep telling me to check my postal company even after I have, making me out to be a liar. They have not offered or suggested a solution and I have already contacted my back and made a complaint through their system to investigate this online store as they are a scam. This is a company who takes peoples money and does not provide the customers with the goods that they have payed for. STAY AWAY!

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8:51 pm EST
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Yoins Delivery / services

Good day. I've sent numerous complaints during the last week, just to get an automated message as reply each time. I've e-mailed, posted to your facebook as well as dend messages on facebook. I placed an order in early Jan, first I was told that I would recieve the order 13 Fed, then suddenly it changed to 8 March (yesterday) and I still haven't recieved it. I'm super unimpressed as no one is getting back to me and I've already paid in full. The service is slow and unprofessional.

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1:37 pm EST
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Yoins order not received and no response!

I have placed an order for a dress-It has not arrived. I have chased this and not received a response. This is not acceptable, I will be sharing on social media that your company are a disgrace, taking money and not s being the items!

I want to know where my dress is and if I don't receive a response in 24 hours I will warn everyone against using you and report you to action fraud.

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10:16 pm EST
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Yoins received wrong size

I ordered a XS Yoins t-shirt and received a M size. It's too big for me. I'd like to know how to return it and if I can receive the right size.

My order number is #[protected]

The t-shirt I want to return is Red Cold Sholder Cut Out Hollow T-Shirt.

I am really disappointed about that and I hope someone from Yoin get in touch with me to solve this problem.

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4:15 pm EST
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Yoins order not received

I ordered a shirt a month ago I still haven't recieved it. I was talking to a representative from Facebook messenger. That seems to be the only way I can get ahold of them. They told me its been delivered to check my local post office, I checked and nothing is there. The man at the post office told me the parcel number they gave me wasn't valid there. I want my refund. This is such a scam never again

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Sheri Detiveaux
, US
May 15, 2018 11:12 am EDT

I want to cancel my order after reading these reviews. And I suggest that you only order Yoins through Amazon. That's the only way to actually get your order in any kind of timely fashion. I WANT MY MONEY BACK! CANCEL MY ORDER! #[protected] I am FURIOUS! How can I cancel it? I've waited long enough!

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Sheri Detiveaux
, US
May 15, 2018 11:08 am EDT

I want to cancel my order after reading these reviews. And I suggest that you only order Yoins through Amazon. That's the only way to actually get your order in any kind of timely fashion. I WANT MY MONEY BACK! CANCEL MY ORDER! #[protected] I am FURIOUS!

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3:38 am EST
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Yoins yoins/ no refund

I ordered items over one month ago, I got an emails saying that half of it was out of stock. It was too late for any of my order to come by that point so I asked that they cancel it all together and I get a refund. This has not happened and no one has been in touch! I spent a lot of money on this site and have not seen any of the clothes order or gotten any emails reguarding what is happening and they still have over £150 of my money! Disgraceful!

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8:48 am EST
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Yoins refund

Still awaiting a refund after 2 months they are stating they have not received the item. They are quick to take your money but won't refund. I paid £8.05 to send the item back through international delivery. The item they sent was nothing like the picture and very poor fabric, they sent me a return form but said they would not pay for my refund cost. I am very cross that they keep saying the same thing and that they haven't received it and won't process my refund. I would appreciate the refund cost too as £8.05 is a lot to pay for international post. They did not state on their website that the product comes from China otherwise I wouldn't have purchased anything. Order number [protected] return ID T-[protected]-000088

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4:18 am EST
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Yoins no item received

I purchased a dress months ago, I complained to toons countless times to be told my dress was on its way, , , , when I threatened to expose this fraudulent company I was then told that my dress was intact delivered, absolute nonsense, I was then told I had to contact my local post office to prove to yours that I hadn't signed for the dress, post offices can't comply with this because no dress was ever delivered.I have asked & asked for my money back & also demanded a refund but I keep getting the same old story "my dress was delivered successfully" even though it was never delivered nor was it signed for, this company needs to be shut down

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8:28 pm EST
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Yoins [protected] 

I placed an order on January 20. My order was over $100 Which meant I could get the express shipping (5-8 bus days shipping).Checked on the status of my order 5 days later.. still no progress. I sent an email to customer service, it took them 3 days to respond to me. They said my order didn't ship because 2 of my items were on back order. They gave me 3 options.. hold the entire order until all items were in stock, ship the items that are in stock (& the other two when they become avail, or cancel my entire order. I told them to ship what they can bc i am going on vacation & ordered items specifically for that reason. 2 days later they emailed me back & said my order would ship out in 24 to 48 hours with no tracking. I spend enough money for express shipping.. you call 12+ days express shipping? Highly disappointed so far!

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2:47 pm EST
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Yoins no customer service

I ordered 2 dresses 12 days ago and haven't even been shipped yet. There's no email, message form or phone in their website which is 100% suspicious. I shouldn't have placed the order before check if the company is true.
The many was debted immediately and I have no garantee that I'll receive the product and when it would be. I tried messaging them on Facebook and didn't receive any answer. I need to know dates! So disrespectful.

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11:34 am EST
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Yoins wrong item shipped

Yoins Order Number: [protected]
One of my orders was wrong and it doesn't even fit me good. I ordered two bra v-neck lace with choker and I only got the $7.95 one, the $11.95 one was missing. I need it already and it's been inconvenient. I was already waiting long enough for my orders. Can I just get my $11.95 back? I even took a picture of the items. Thanks!

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Yoins order

I am very disappointed. I placed an order since December 29th and I received nothing since then. On January 12th I received an e-mail telling me that I was going to receive my parcel very soon. We're now the 20th of january and there's nothing. I should've receive my order since the beginning of the month.
Plus, the tracking number they provided for my order does not match to any shipping company and i can not get any information on where my package is. I've send an e-mail and still wait for any other response, since I've spent over $84 on this.

Order ID: [protected]
E-mail : dadou.[protected]@yahoo.fr

I hope, you look into this matter and send my items as soon as possible

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I've received my parcel the week which has followed my complaint with an update concerning my parcel's tracking thanks to the company.

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3:48 pm EST
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Yoins stay away

Stay AWAY from this company!

items received have a horrible fit, as if put together by a 5 year old. No way to return the items. Customer service claims they need all sorts of information (pictures, all sorts of measurements etc.) before they accept a return that also refunds the shipping costs to Hong Kong. Clearly this is done to encourage the customer to give up on returning the items. Very unwise, and commercial suicide for this company, as you can read in all te reviews here.

Stay away from this terrible company!

And for Yoins if you read this: no need for yet another useless reply.

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WenFraser
, GB
Apr 06, 2018 3:31 pm EDT

Totally agree with your description of this awful company. You are spot on.
The highlighted text in the green box is obviously added by Yoin in an attempt to say not correct but this customer is right. Read all reviews about this company and steer clear. You will either lose money or have poor quality stuff. The fact they point out how hard it is to return items - photos etc gives a clear picture. You wont get a return address though. Lots of good online companies but NOT YOINS.

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10:18 am EST
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Yoins https://www.yoins.com/navy-sexy-off-shoulder-irregular-hem-dress-p-1166991.html

I am very upset I ordered this dress at the beginning of December and received an email saying my order has been shipped it's now almost been a month and I still haven't received my order. This is the first time I have used yoins and I have to say I'm not too implressed. I would like you to get back to me as soon as you can as I would really like to know where my order is. As I need it for a party I am going to soon

Many thanks

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12:17 pm EST
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Yoins waiting any satisfaction and my order.

I ordered over three months ago was suppose to get expedited shipping and nothing as of yet. The tracking number they provided for my order does not match to any shipping compaany and i can not get any information on where my package is! When i try to get customer service i can not get ahold of anyone and i am not getting any responses back as well. All i need is to find out where these packages are and when they will arrive, I'm so disapointed. Tis is not fair with te customer. Waiting any satisfaction and my order.

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2:51 pm EST
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Yoins items/delivery/sale

I was mid sold this product I was expecting to receive a size 4 or a size 6 not an x small. Also the items were all completely different sizes, seems like you have just given me whatever was left in stock. I am shocked to see the standard of service, time for delivery and also the lack of information and contact details regarding the returns policy and information. Something has to be done about this and I want a full refund.

The image attached shows my order, this was far from what I received.

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2:42 am EST
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Yoins this is the worst company I have ever dealt with

I wonder how this company is still operating treating customers that way?
If you see that your customer service obviously sux, then maybe you should spend more money and hire professionals? It's all about reputation. but looks like they don't really care about i.
So I ordered my item. I waited for about 6 weeks and then called them. They said that my order was canceled 3 days after it was placed. UNBELIEVABLE! They didn't even inform me about it and decided they shouldn't refund because I had no idea about this situation. WONDERFUL!

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10:31 am EST
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Yoins not been able to contact you direct

Hi, my name is Veronica Bolt,
I ordered 2 lots of items,
Order no [protected]
Order no [protected]
With in a couple of hours after each other,
I have entered the wrong email address on the account so got No corrospondance at all as obviously it's gone to wrong email,
My email which I want you to contact me on is
[protected]@yahoo.co.uk

The one on account is [protected]@yahoo.com which needs to be changed to the one above
Thanks
Veronica Bolt

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Yoins Customer Reviews Overview

Yoins is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received numerous positive reviews from customers who praise its affordable prices, fast shipping, and high-quality products.

One of the most notable aspects of Yoins is its extensive selection of clothing and accessories. Customers can find everything from casual tops and dresses to formal wear and lingerie. The website also offers a variety of shoes, bags, and jewelry to complete any outfit.

Another positive aspect of Yoins is its affordable prices. Many customers have noted that the website offers great deals and discounts, making it easy to find stylish clothing without breaking the bank. Additionally, Yoins frequently offers promotions and sales, further reducing the cost of its products.

Customers have also praised Yoins for its fast shipping and reliable customer service. Many reviews note that orders are processed quickly and delivered in a timely manner. Additionally, the website offers a hassle-free return policy, allowing customers to easily exchange or return items if needed.

Overall, Yoins is a highly recommended online fashion retailer that offers a wide selection of stylish clothing and accessories at affordable prices. With fast shipping and reliable customer service, it's no wonder that so many customers have had positive experiences shopping on the website.
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Contact Yoins customer service

Phone number

+852 21 364 966

Website

www.yoins.com

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