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WP Productions / Defective products

1 United States Review updated:

I bought a Wolfgang Puck food processor back in Dec. After only 3 months the motor wore out, even using it acc. to the owners manual. On 3/18 I called they took my info., verified my order, took $12.95 from my credit card for shipping, & instructed me to cut off the cord & mail it to their P.O. Box. I did so that same day.

After waiting several days, still no processor. I called again & reached the same guy. He said that they had not received cord & to give it a couple more days. After time passed I called for the 3rd. time. It took me a few tries to reach a human. Either the phone # was busy or was disconnected. Finally I reached Tina. She told me the same story I had gotten before that they had not received the cord, though I knew enough time had passed for any mail to have been received between South Carolina & Florida. I asked her when to call back & she said by Fri. it would have been received. She assured me that by Friday the cord would be received.

On that Friday I called again. I reached Tina & guess what, no cord. Again I had been mislead by WP Productions. Tina told me I needed to cut off the rest of the cord & mail it in again. This time I put a tracking on the envelope. I asked to speak to a supervisor & was told one would call me back. That evening I spoke with Sylvia. She instructed me to send a photo of the now cordless food process & e mail it to her. I did so & still have not heard back other than the usual form type email that goes out I'm sure to anyone who e mails them. My fifth call was on April 7th, 2010 & I spoke with Grant. He told me the order still has not been released, but they did receive my picture.

Finally, I received the replacement food processor base but it too is defective. I sent WP an email with a video clip of the replacement. It shows that the processor will not turn to process the contents in the bowl. You also can hear a terrible noise when it is on. I made WP aware of this and am waiting on their reply.

This is the worst customer service I have every experienced with a company. 1st. a quality product with the name of a super star chef should not quit working after three months of use. 2nd. the company used by this star chef should at least follow average customer service standards.

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Comments

  • Ma
      31st of Jan, 2012

    I bought the wolfgang puck espresso maker, the first one lasted 2 weeks the second lasted 3 months. I called the company and after 6-8 weeks I got a refund of $349.00. The problem is that I paid a total of $395.00, and they refused to pay the tax portion of $45.00. I found that their customer service and their corporate department don't care the the customer is always right, and I explained this to them.

    Because of this experience I will never buy wolfgang products again.

    +1 Votes
  • Ma
      31st of Jan, 2012

    I bought the wolfgang puck espresso maker, the first one lasted 2 weeks the second lasted 3 months. I called the company and informed them of this. First they said to take it somewhere to get it fixed and I asked them why as it was still under guarantee. Then they told me that they would send me a refund but I had to cut the cord and the label and mail it to them and it would take from 6-8 weeks to get a refund. I finally got a refund and did not receive a full amount of $395.00, instead I got a refund of $349.00. I called them up and they said that they don't send the tax refund. Why shouldn't they when I paid it. I also paid over $19.00 for shipping and handling of the cord. I should get a refund for this too for all the stress that they put me through. I contacted customer service and they said that corporate refuses to refund me the tax portion. I don't think that this is fair. They told me to send them a letter which I did.

    I will never buy any wolfgang products again, I've learned my lesson

    0 Votes

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