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Worx 2 in 1 cordless li-ion grass trimmer/edger / Battery gives no power to tool

Canada, Ontario, Bobcaygeon
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I own a 2 in 1 cordless li-ion grass trimmer/edger. I charged the battery to begin using it this year and after charging the green light appeared on the charger and when I put the battery in to the tool and tried to use it I had very little power to trim the grass and it even quit on me. I called the company hep number and was given a number to us on my cell phone. I tried it and got the message that the number could not be connected as dialed. I think that I need a new battery or charger but I cannot reach the company.
May 22, 2015

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Worx / RW Direct Logo Worx / RW Direct
Customer Service
PO Box 681298
North Carolina
United States - 28216
+1 855 279 0505
+61 387 616 394
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