WorldStores
reviews and complaints

I ordered a lightweight garden spade for my elderly parents from Shedsworld UK. The item was being sold for more money on their website than elsewhere, but it was showing as 'in stock.' They promised to deliver the next day.
6 days later the item hadn't arrived and no communication from Shedsworld UK.
My elderly mother tried to contact Shedsworld. 2 emails and half an hour waiting on hold later, only to be told that the item was actually out of stock and they had no idea when it would be in stock. Furthermore, they had taken her money and would take up to a week to return it.

This company do not hold items in stock. They take your money and then go out to the market to see if they can locate it. And their customer service is appalling.
Avoid at all costs!

We bought a bed frame and mattress and in less than 6 months the slats had warped (massively) and the mattress had a huge indentation in it. The quality of both bed and mattress is rubbish and, for a bit more money, we bought a really great mattress from Loaf and far superior bed frame from IKEA.

In addition to a poor quality product, the service is honestly amongst the absolute worst I've ever dealt with. I sent more than 20(!) emails over a period of more than a month chasing people and trying to find out what was happening with my complaint. They often take a week to respond (if you remind them every couple of days). Eventually I called World Stores but you have to wait on hold for a long time and then someone just tells you someone else will get back to you. But no one does. They won't transfer to you a manager and they won't let you wait on hold until one is available. If you ask them to, they threaten to terminate the call (this actually appears to be policy).

Eventually World Stores agreed to replace the slats and refund me for the mattress. After more than 15 phone calls over the past two weeks, I've received neither.

I dealt with Emma Mitchel, Zoe Longhurst, and a manager called Ray Jordan (amongst others).

Save yourself the hassle and spend a bit more money on something that will last more than 6 months.

Purchased a bed and mattress from World Stores, delivered on 19th September. I advised World Stores by email early Friday morning 3rd October that after only 13 nights of using the mattress is was already sagging and dipping and obviously not fit for its purpose. We are not particularly heavy - me at 9st 7 and husband 11st. I suggested that I purchase another mattress of better quality from them (paying the difference between the faulty mattress and the new one) and they deliver the new mattress and collect the faulty one.
Bearing in mind their published 14 day no quibble money back guarantee the only response I have received was that they asked for photos and said they would take it up with their Suppliers! My contract of course is with them and not their suppliers.
I have received no further communication from them and they are now basically ignoring my emails. Last night one of the springs actually collapsed. Disgusting way to deal with complaints.
I have not attached photos as World Stores already have these.

P Warner

Ordered a garden playhouse in what we thought would be good time for our daughter’s birthday as the website implied 48 hours delivery. Almost three weeks later (after the birthday!) we are still waiting.
Worldstores have been very sloppy about this. Bland replies to chasing e-mails do not offer any concrete progress, they choose instead to blame ‘the supplier’, ignoring the fundamental point that they have taken our money and we have a contract with them.
This company is awful. They have no respect for their customers or for Trading Standards laws. I will never use them again and I would advise anyone to steer clear.

We ordered a wardrobe and chest of drawers for our tenanted flat delivery was confirmed for Tuesday 4th Feb. We had to make special arrangements to wait at the flat. The indication was that a text message or call would be made to confirm an approx. time but somebody stayed at the flat all day just on case the delivery arrived without a call. The delivery did not arrive after waiting all day without any communication from Worldstores or courier.
We have requested information numerous times via the website, and also by e-mailing the address on the courier's XDP's website. Although they have been automatically acknowledged, stating that they would deal with it as soon as possible, we have heard nothing.
Since Monday 3rd Feb the tracking info has said the order is at the depot of the courier XDP. We managed to contact the XDP who informed us that not all the parts were with them.
This is extremely poor service with absolutely no communication.
We need to know what is going on. Order No. WS0102359

I have previously complained about the lack of after sales service from this company. To recap, a mattress and damaged bed was delivered on 23 October 2013. It has taken several complaints before the company has agreed to make appropriate arrangements to collect.

Here is an update.

Please read and ask yourself Do you really want this company to supply toy with anything?

Yes, I had 2 calls from them but unfortunately missed both. In one call I was told that the collection would take place Friday 15 November.

Here is the e-mail received:

Good Morning,

Thank you for your email.

Please accept our sincere apologies for the inconvenience caused.

We do apologise that you have not been contacted when we have said you would be contacted, I have tried to contact you today but it went straight to voicemail and in these situations we would like to either speak to you directly or state everything in writing so you have your own record of our conversations with you.

Our main aim is to resolve your situation as quickly and effective as possible, we do completely understand that you are unable to accept collection during the week due to work commitments and we do completely appreciate that you are unable to continue to book days off, we have still raised a collection for you so we can get your refund processed as quickly as possible.

As the collection would be with the courier XDP and would also be on a 2 man collection, the couriers will either call you directly to book in the collection or they will send you an email to book the collection, due to the work commitments you have, we would kindly ask if there would be a convenient place where you can leave the item and we would take full responsibility for the item, in the meantime, if you do have any furthwr queries regarding your order, please do not hesitate to contact us.

Apologies again for the inconvenience.

Kind Regards
David
Customer Service

Did it happen? OF COURSE NOT.

I purchased a bed and mattress online. At the time of purchase I was not given a delivery date option. On confirmation of order I immediately sent an e-mail advising correct delivery date. Guess what? The bed was being delivered the next day. Arrangements were made for the correct date and the delivery guys were a very friendly and efficient team.

When I started unpacking, I found the bed frame damaged and parts were missing. After holding on for 35 minutes, I was told to email pictures to their company. They called back and said that it would take between 5 and 7 working days to exchange. You read correct. Between 5 and 7 working days. I told them to collect as I would purchase elsewhere. Since then, the damaged goods have not been collected.

I was promised a telephone call from them to make collection arrangements. Nothing! I sent another e-mail Monday 4 November requesting collection Thursday 7 November. I had taken the day off work expecting a collection but not a chance. The e-mail was only read and responded to 3 days later, i.e. Thursday 7 November!

Why? Because they've had an enormous amount of e-mails. The e-mail was sent to [protected]@worldstores.co.uk and they only deal with damaged goods. In other words complaints! The staff have been courteous and even sympathetic, however they don't do collections on Saturdays or 6pm weekdays. So am I supposed to take off another day from work and loose revenue because they messed it up?

NEVER EVER AGAIN. A word of advice, if possible pay by credit card. That way you can reverse the purchase and they'll come to you even out of hours to collect

I got this on August after waiting for ages for it to be delivered. Called to complain and was told to take pictures and dismantle. Dismantled it and waited over a month for reply. Was told the pictures are not detailed enough and they want photos of all four sides of the constructed shed. I can't reconstruct the shed myself. My brother has started working 500 miles away so he can't reconstruct the shed for me to take photos. Now all I have is a deconstructed poor quality shed. The sides are made of cheap quality fence panel like material that is stapled together, it's uneven. The floor and roof are mdf and the windows are very poor quality plastic sheets. The she I purchased is Royal 6x6ft pressure treated overlap apex, since I purchased it it now has budget in the title. Though it's still the same price. £219.99. Interestingly there are no reviews for it. Probably because reviews are only published if they meet shedworlds guidelines, I wonder what they are!

Trading under a number of different names this organisation treats its customers with utter contempt! Ordered a bed and mattress... only mattress was delivered... filthy and torn packaging, fabric heavily soiled. Upon enquiring was told that bedframe was not in stock (website said instock for immediate delivery) and was unlikely to be in-stock for 3months! It took almost a month to get the matress collected and just under three months to get the credit. They NEVER answer their Customer Service telephone line. Avoid at all costs (when ordering on-line make sure that the site is not operated by Worldstores!)

Julia c.this company is crap on delivery, the webpage states delivery 5-7 days we actually had to wait over 2 weeks customer service and the actually product as well we ordered a shed we were told we would recieve a phone call an hour before it was due to be delivered . we never recieved that (not surprised as the shed was delivered at 530am! ) so they would have to ring us at 430! the bloke could not care less .when we assembled the shed the front panel was split and the rear apex is split as well and sinse has fallen apart the floor is flimsey and cracked and cant take the weight of the shed and it is made poorly the roof does not line up either we have been pased from pillar to post never get phone calls back when they say they will or if they do it is after 9pm this firm is highly NOT recommended so be warned!

At my age I should know you really do only get what you pay for! Ordered a shed on 2-5 days delivery. Took a month to deliver and then the driver refused to carry it to the back of the house. "kerbside only mate!"

If it wasn't for the £100 returns charge, I would have sent it straight back. The quality is really poor. Badly fitting, flimsy made panels. Split wooden supports and extremely flimsy construction. Only 5ft 6 inches head clearance at the door and purlin hight. Made for little people only.

I just hope we don't have any strong winds or heavy snow!

Stay away from them.

Awful company ordered a shed as website said 2-7 working days for delivery, I then get a call saying earliest available date is two weeks later as they have no one in my area before then! Canceled order after three unanswered emails still waiting for a refund which they said that can not process until they can confirm my order has not been dispatched! Then they advise it will take 7 working days for my money to be refunded DO NOT ORDER FROM THIS COMPANY FALSE ADVERTISING ON DELIVERY DATES AND AWFUL CUSTOMER SERVICE.

An absolute disgrace - purposefully checked delivery timescales small print and called to double check. Ordered knowing that my shed would arrive in 2-5 business days - but now it turns out it won't. And there is NOTHING THEY CAN DO to help.

Feel very let down. Their table of delivery timescales can not be trusted in any way.

My personal opinion is that they deceive in order to get the deal and then rely on customers not being bothered to cancel the order.

My order is canceled now - hideous company.

Ordered my coffee table a month ago and have since heard nothing... I can't get through to their phones and they don't respond to emails- worst company ever.

Absolutely appalling. After sales team were rude and patronizing. Ordered shed for wife's medical supplies and was given 7-10 days delivery window. Emailed on day 8 to find out if a delivery was imminent and didnt receive a response. Phoned on day 12, (10 working days) and was put through to a woman who spoke down to me and wanted to 'count' out how many working days there were from date of order 5th October to 17th October.

My wife now has nowhere to store her medical supplies and we cant move in the house. We still have no idea when the shed will arrive, if ever. An approximate date is the 27th october, WHICH BY MY CALCULATIONS IS MORE THAN 10 WORKING DAYS. They should not advertise delivery dates if they cannot stick to them. false advertising and very poorly trained staff. They really dont give a s*** about the consumer, all they want is your money. DO NOT ORDER FROM THIS COMPANY, STICK TO REPUTABLE DIY STORES WHERE YOU KNOW YOU WILL GET WHAT YOU HAVE ORDERED IN THE TIME THEY HAVE SPECIFIED.