Just to add to the above, I had a damaged receiver couriered to me, I had bought it online. My email to them will probably explain what I am going through.
I repeat, there is no customer service at Worldspace. The below email was written on Novemb er 2, 2007 and today when I am posting it the date is December 18, 2007. Not even a single response to the email.
This email was after following up with them for two months after the purchase in August 2007. :(
I still feel the consumer movement in India has a long way to go to understand customer requirements.
I am writing this email to you with great regret of opting to buy Worldspace Satellite Radio.
I made this decision (would choose to call it my mistake) to buy Worldspace Satellite Radio during August 2007. And I opted to buy it online ( http://www.worldspace.in/worldspace/index.php). The service was activated on September 10. I received the receiver through courier. And in couple of days, I was called by the customer care to check if I had received the receiver and had activated it.
When the receiver was installed by your representative, there were scratches and the panel (Inside) and I promptly notified it (Lokesh). He said he would have that replaced in a week's time. But till date this has not been replaced.
I have made countless calls to your customer care and every sane executive takes the request and says will forward it to the concerned department and get it solved. Until to date, I have not received any call concerning this issue. Your, so called, corporate office at Kasturabha Road, Bangalore is non-existent. The phone never gets attended to! Isn't that Brilliant?
I was thrilled to receive couple of your follow-up calls (or whatever you call it), and I had informed them too about this issue but the great Worldspace Customer Service had ensured that this feedback is probably junked and efforts to replace the receiver is not made.
Last week I again called Lokesh, who was surprised that I still had the problem and he connected me to you and since you were busy, provided me your number and also informed me that you would be calling me on my contact number. Needless to say, you never called too keeping up the great tradition of Worldspace Customer Service. I am impressed.
I being unrelenting called you number today and you were equally good to say that it was not your problem, but upon my persistence to forward my query to the relevant department, glad you requested me to write this email to be forwarded to the relevant department.
Hope to see the problem resolved immediately.
Just for your information, please pass this on to all the relevant people in your organization... and inform that there is nothing called as Customer Service in your Organization. I shall try and post this on the internet too for other to know what they are getting into if they opt to buy Worldspace.
Unsatisfied, Disappointed & Disgusted Customer,