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4.5 2556 Reviews

WorldRemit Complaints Summary

17 Resolved
339 Unresolved
Our verdict: If considering services from WorldRemit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:57 pm EDT
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WorldRemit cancelled my transfer for no reason with no refund

i sent $640 for a colleague in south africa on saturday and early on monday morning i got an email saying the transfer has been cancelled and my account was debited, why would you cancel a transfer without prior notice or reason for doing so? this is my first time of using this service and it might as well be my last if this is not treated as urgent.

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10:37 pm EDT
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WorldRemit money transfer

My name is Emmanuel ofori, phone number [protected] and I made a transaction to Ghana, transactions number...[protected] and was $306 AUD on the 14th of may, I called to advice after I was told my friend in Ghana has travelled, I requested for a refund case number...[protected] which I was assured by the consultant I spoke to that it will take 2 to 3 business days, after the days elapsed for more than a week I spoke to maylynn on the 24th of may who accused me that he has evidence the money was refunded to my account, after I requested for evidence he dropped the line and sent a misleading email, I called again and was told the matter will be looked into, and I will have my refund just to receive an email from Joycelyn on the 30th of may advising that the case is closed, I replied the email telling them I have evidence that the money was returned to your bank on the 18th of may, but all my 2 emails have not been replied to, I want your response with evidence before I will make an official complaint to the appropriate authority.

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6:24 pm EDT
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WorldRemit cancelling transactions to pakistan

Worldremit starting cancelling transactions to Pakistan, recently it has cancelled my two transfers and other bad thing is that its holding up money for more than a week after cancelling the transaction.
On contacting them by my clients they said, they are not sending money to risk places, so if such case they should remove Pakistan from the list of sending money there. This is not good to take money for 8 or 10 days of a cancelled transaction, if you cannot send through do not hold the money for nothing may be you are getting interest on that money from mediatory bank, for reference my two clients were from different countries one is from UK other is from USA.

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1:54 pm EDT
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WorldRemit why my account disabled???

First thing was my account was disabled without warning and i transferred two transactions were still pending on waiting authorization.
Here are the full details about my transactions.
On 18th May 2018 - Created my account and same day i send the money to Germany.
Transactions Numbers: [protected], [protected] .

So i need a explanation on my account disabled and i need money refund as soon as possible.

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Hassan abdilahi
, GB
Aug 16, 2019 5:03 am EDT
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First thing was my account was disabled without warning and i transferred two transactions were still pending on waiting authorization.
Here are the full details about my transactions.
On 18th May 2018 - Created my account and same day i send the money to Germany.
Transactions Numbers: [protected], [protected] .

So i need a explanation on my account disabled and i need money refund as soon as possible.

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8:40 am EDT
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WorldRemit money sent and paid to wrong party and the refusal to make good on their error even though they admit they paid the wrong person!

I sent money to a recipient as shown in the 2 pictures below and it was collected by an unrelated third party who picked up the SIM card that the recipient inadvertently lost when she dropped her phone. She also lost her voting ID that dropped out of her purse at the same time that her phone dropped. The person who collected the money has owned up and provided their name, date of birth and contact details and has undertaken to return the money. World remit are aware of this. World remit have acknowledged they have paid the wrong person. Yet Worlld remit will not make any effort to return my money and the fees for the transaction. This behaviour is fraudulent. I request you follow them up to enable the monies due to me to be repaid please. My name isGavin McCann and email is [protected]@internode.on.net. I am engaging ASIC on the matter and I want to query if they are a fit and proper party to conduct such a business.
Thankyou
Gavin McCann

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7:53 am EDT
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WorldRemit a transaction

I have been waiting 4 days for my transaction to go through, I have called and emailed, I called again last night to be told it had been processed but you were waiting for the recipient's bank to accept the money! To which I thought great not much longer, so I got in touch with the person waiting for the money and told him, I then called again for an update this morning to be told it's still with the review department?! I asked the woman why she told me it was basically the other banks fault for not answering their emails you accept the money, and all the woman said was 'the review team will be in touch' over and over and never actually answering my question which I thought was very very rude, the app messages haven't been answered not once! Not even with a 'time they will get back to me' email, I'm so upset and just want someone to get back to me it's not hard! Case number [protected]

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1:49 am EDT

WorldRemit worldremit customer service

I have been using WorldRemit to transfer funds from one currency to another for about 6 months. During this period, I was approached by WorldRemit customer service to obtain additional information about myself, due to US financial regulations. This I understand, so I took the time (and it was a lot of time!) to supply the data they were looking for and was ensured that no additional information queries will ever be needed from me.

That was unfortunately fake news!

Out of the blue, I received the following mail, dated 14th May, 2018

>>Your case number: [protected]
Thank you for using WorldRemit!

As we are a regulated money transfer company, we are required to verify the nature and reasons for the transactions undertaken by our consumers. In support of this regulatory mandate, we ask that you provide us at your earliest convenience the following items:

A recent bank statement that shows your name, address, and deposits on the account,
An explanation of the deposits on the bank statement (proof of the deposits may be required),
Your current employment or the source of funds for the transactions (please include company you are employed by and the position you hold, if applicable),
The purpose of the transactions, and
Your intended activity going forward

Please reply to this email with the requested information.

Please note that your account may be temporarily closed if a response is not received in a timely manner. >>

It should be noted I have used their services a lot and really questioned whether this might have been a scam mail. I did write back though, stating that I had been assured that WorldRemit had all information they needed on me.

I had initiated another transaction, had the funds deducted from my US account, and I was waiting for the actual transfer to be completed. Then, this mail arrived

>>I apologize for any inconvenience this may cause you. However, unfortunately, none of the information requested is documented in your WorldRemit account. Accordingly, your account will remain temporarily closed until all information has been received and reviewed.

Should you have any questions regarding this email, please contact our Customer Service Team with WorldRemit through the phone number listed on our website (+1 [protected]).

Kind regards,

Laura>>

I sent a mail back, demanding that either the funding be refunded or the transaction be completed, and I will quietly stop using their services due to the horrendous customer experience tied to this situation.

I am writing this complaint as

* The deadline I gave WorldRemit to rectify the situation has passed
* My account has truly been deactivated
* and WorldRemit is currently holding onto my money

I do not hold much from traditional banking and have generally had good experiences with FINTECH companies, but the approach deployed by WorldRemit shows that they do not value that advantage and are, in effect, no better.

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Update by Mike Boyle
May 18, 2018 2:16 am EDT

This gets better. I have just spent the last 45 minutes, waiting, re-explaining, and now waiting again (on my dime) just to get my money back!

I explained to Cheryl that I have no desire to do business with WorldRemit, and so she now has me on hold again to find out whether she can even give me a confirmation number that my transaction is cancelled!

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10:34 am EDT
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WorldRemit transaction not updated on my mobile app but money has been collected

My name is Godwin Edogiawerie Edosse with identity X8862707W, I have been a worldremit customer since 2013, just on the 10/05/2018) at about 23:00 o'clock I made transaction of 1500:99€ to be send to my Nigeria account but after processing my transfer through the payment means trustly. I discovered that the transaction was not updated on my mobile app, and I have tried calling customer care no response and I have also emailed your customer service with proof of the amount debited from my account uptill now no positive reply from the team. Please I need this money back here in Spain or in Nigeria

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2:32 am EDT
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WorldRemit complaint

Hello sir how r u
Its Shahrukh Sheikh from Lahore pak
Cell +[protected]
id 4201-[protected]
My payment comes from UK every week
But No bank give me payment except Punjab bank why whats the Reason...Allied bank is near to my home but i cant pick payment from their ...
I receive msg from world remit that u can collect payment from allied bank, bank punjab, bank alhabib
Then why the payment not show on allied bank System

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1:37 am EDT

WorldRemit money transfer

i made a money transfer on april 6 i made a money transfer of 45.99 to my fiancé in Ghana. i recieved a email from them saying they are processing my request. then minutes later i receive an email saying they disabled my account. it would take 3 days to refund my money. i asked why was my account disabled after it was processed. they told me to read terms and conditions and they were vague about as to why they cancelled my account. they said they had the right to cancel any account at anytime and gave no reason. i sent them 6 emails asking why each one came back asking again for confirmation of my identity. even after all the emails back and for days they continued to say my account was cancelled with no reasons why. i still have not recieved my refund! today is april 30th!

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6:11 pm EDT
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WorldRemit money transfer transaction # [protected]

I did make a transaction in March to a bank account in Kenya. Surprisingly, WorldRemit claims to have credited the bank account which to date has not materialised.I have dealt with four different people from worlremit and to my dismay, they repeat the same statements.Well the recipient contacted his bank personally and I was copied a letter from the bank stating that there is no credit to the account. I forwarded the the same letters to Worldremit customer care but they seem to ignore that.To me it looks like there's fraud going on with worldremit.I am not going to loose $ 989 just like that.Worldremit over to you

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10:25 am EDT

WorldRemit they are scam and fraud

Hey,
So its proved that you guys are a fraud. If I don't receive my money. I would take up this with Canadian authorities. I will call the registration authorities in Canada to cancel your license. I made a transaction and as soon as I made the transaction my account got disabled just after I clicked the button to transfer money and money was deducted from my account.

They don't pick the calls and they dont reply to your emails. They actually eat your money. This happened to me and I thought all the reviews are fake but in reality they are true. Dont even try world remit.

Thanks

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lbradley
, US
Apr 30, 2018 1:42 am EDT

your company has cancelled my account after i had sent a money transfer. you claimed to have refunded my money but you have not. where is my refund? you are scammers

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6:43 am EDT
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WorldRemit money transfer

This is about my transaction COD22886129.
On Monday 26th March 2018, I sent $400 to DR Congo. WorldRemit listed two local organisations where the $400 could be retrieved: MoneyTrans and Express Union.

On Tuesday 27th March 2018, I sent my father to pick up the money at a MoneyTrans branch in Kinshasa. MoneyTrans (working on behalf of WorldRemit) refused to hand over the $400 because my father did not have the correct code. After 1 day of investigation from my side in London (UK), I was told that WorldRemit was not working with MoneyTrans any more. WorldRemit asked me to go to a Express Union branch.

On Wednesday 28.3.2018, my father went to a Express Union. Express Union (working on behalf of WorldRemit) refused to hand over the $400 because my father did not have the correct code. After 1 hour on the phone, I was told that they will ask the local representative of Express Union branch deal with this problem.

In the meantime I searched the internet about WorldRemit and found many complaints about WorldRemit. See https://www.complaintsboard.com/complaints/worldremitcom-dont-use-their-services-c609915.html?page=2

I also heard the employee repeating one script after another, he did not know how to help...always repeating I will forward this to 'The Team'...

I decided to cancel my transaction immediately.

Conclusion: It is better to pay more and use another well established money transfer organisation.

WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA).

I made a complaint to the Financial Conduct Authority (FSA) about WorldRemit. The Financial Conduct Authority is the conduct regulator for 56, 000 financial services firms and financial markets in the UK and the prudential regulator for over 18, 000 of those firms.

https://www.fca.org.uk/consumers/how-complain

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7:42 pm EDT
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WorldRemit payment not received, irresponsible behaviour by staff, its been 1 months still waiting for money to be credited.

Hi all,
its been so stress full for the last 1 month since I have send money via world remit. I send money to a travel agency on 19/2/2018, whom I have send money via world remit before many times. Later on 2nd of march 2018 I found out when the travel agency called me that money has not been credited. I called world remit customer service straight away, as you know it gets more frustrating when you have to wait for almost an hour to get connected to world remit. When I was connected and I was told they have no idea why the money is not being credited and they will check and call me back (case number: [protected]). I waited and waited never got a call from world remit, so I called them back next day waited long hours to connect and the customer service guys again had no clue where my money went. I was told to wait again for a call from world remit so they can find out were my money went. Meanwhile the money that meant to reach the travel agency was for flight tickets, since the money dint reach they dint booked the tickets resulting in spike in the price of tickets in two weeks that goes from my pocket. I called customer care again and again talked to many supervisors (Your case number: [protected], [protected], [protected]) but none of them knew were my money is. I got so fed up and I planned to cancel my transaction, I cancelled my transaction on 6th of March 2018 and they assured me that money will be credited in 2-3 business days and its 21st of March 2018 today and I have no idea were the money is its not credited back to my account yet. I am going to call world remit again now to check for my money.

So irresponsible, incompetent and unreliable company and their staff.

I pray nobody else go through such horrible and frustrating experience like I did.
Thank you
AN unsatisfied and frustrated customer of World remit.

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12:20 am EST
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WorldRemit money transfer

I have initiated a transaction to send Money from Australia to Singapore.

The transaction was in "Waiting for authorization" and it was not picked up until I called up after one day.

I had to chase them and ask why it was in that status. I was told that they need statements to prove the money is going from/to my account. I don't know why I was not informed about that until I called up 4 times and every time I stayed online for 30 minutes. They said, the executives are busy and doing the transactions one by one. I was really frustrated. If I had not called them and chase them up, it would have been in the waiting for authorization for few more days.

That is not the end of the story. After I have sent the documents, the they did the authorization and I received email confirmation that the money has been paid. But it is going to be the 4th day and I have not received the amount yet. when I called up again, They say the money has been sent and a receipt was sent to me with a blank account number. I called up my bank and they have confirmed that the money has not been received.
Now I don't know where is the money and the status.

Now to track the money, world remit is asking me to send the statement from my bank. They won't accept the transaction history and it has to be a statement.
I am not sure how they expect I can send them the statement when it is middle of the month. My Bank generates and sends me the statement only end of the month.

I have already sent the transaction history which has the account number and the transactions from last month until today. Now they say it has to have my name.
But this is how the bank shows the transaction history,

Can someone help me on how to get my lost money.

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1:07 am EST

WorldRemit money transfer of eur 1000 never went through => worldremit kept the money

We sent 1000 euros (1700 SGD) to our landlord in Singapore.

After 1 week of not receiving his money, our landlord got really angry at us.
But it turned out that he had made a mistake in the bank account number that he provided us.

So we accidentally gave the wrong bank account number to Worldremit. (there was one too many zero at the end - tiny mistake)

We asked them if they could replace the account number with the correct one to finally make the transaction to our landlord.

Here is what they replied:
"Unfortunately, a recall won't be possible for this transaction. Which means, we won't be able to get your money back or transfer these to the correct bank account number."

? What?

To which we replied:
"So what will happen with this money? Are you going to steal it?
What does that mean? This is 1000 euros that we are talking about."

To which they replied with a lie saying that the money went to the person with the wrong bank account number instead of going to our landlord. This is a lie because the bank account number that we gave Worldremit had one too many number in it. It was not the wrong bank account number. It was a bank account number with too many numbers in it. So it did not match with anybody else in the bank.

Please be aware. Worldremit is a SOMALIAN company that pretends to be from the UK. After a quick search in Google, we discovered that the company is owned by a "gentleman" called Ismail Ahmed. They will just find any excuse to steal your money.

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9:36 am EST
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WorldRemit Instant cash transfer to Mobile Money

Sacking their best customers is bad for business
After using worldremit for almost 2 years, doing some 200 or more transfers to various countries in West Africa (I work there) they suddenly came to ask me to submit a scan of my passport and tell from every transfer in the past (!) how I know the person (give evidence of it !) and what the transfer was for. Also they wanted to know to who and for what amount I would be doing transfers in the next year. As it was impossible for me to go into detail about 200+ transactions I told them it would take about one week to do that work, so I only provided info on the only person I would be transferring to in future. That was not acceptable for them and the cancelled my account. Totally ridiculous and unreasonable requests for information. Companies who turn away their best customers like this do not deserve to operate.

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1:08 am EST

WorldRemit transaction

Hi worldremit I send money to my family support then we used the cash pick up then they cant received the money because they didnt noticed that her Id's was invalid for today. I want to change sender then I dont know how to do it, Then I keep contacting and email a worldremit but no one answering I hope you can help me with this. Then they also tried to lbc but they said they are not part of world remit so I dont kniw what to do. I hope I will have my answer soon as impossible I need to send the money for important reason. Thankyou very much in advanced.

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3:36 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

WorldRemit - account disabled without reason

I have been using this world remit for last one year and gathered some voucher by referring friends. Now I started to use these vouchers one by one but suddenly disabled my account giving no explanation why! I called and mailed them several times but they can give me no reason why they did it. Just says security reason and according to their terms and...

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4:59 am EST
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WorldRemit Money Transfer Service

I have been using Worldremit for about one year without much issues. However in December 2017, one transaction was held up and Worldremit requested my latest bank statement. I sent it without delay. Waited more about one week but no communication from them. I called their customer service four times and each time I was told that it is in the process of verification. Since my recipient needed money badly during Christmas seasons, I ended up sending three more times. All of them were held up and after one month, there is no indication what is holding up the verification.
They took money from my Chase account and holding onto it for one month!
It is very fishy and company in need of money behaves like this. Are they on the brink of Bankruptcy?
I suggest you stop using their service.

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WorldRemit Customer Reviews Overview

WorldRemit is a leading online money transfer service that allows users to send money to over 150 countries worldwide. The platform has received numerous positive reviews from customers who appreciate its convenience, speed, and affordability.

One of the standout features of WorldRemit is its user-friendly interface, which makes it easy for customers to send money from their mobile devices or computers. The platform also offers a wide range of payment options, including bank transfers, credit and debit cards, and mobile money.

Customers have praised WorldRemit for its competitive exchange rates and low fees, which make it a cost-effective option for sending money overseas. The platform also offers a variety of delivery options, including cash pickup, bank deposit, and mobile wallet, giving customers flexibility and convenience.

Another key advantage of WorldRemit is its commitment to security and fraud prevention. The platform uses state-of-the-art encryption and verification technology to protect customer information and prevent unauthorized transactions.

Overall, WorldRemit is a highly recommended money transfer service that offers fast, affordable, and secure international transfers. With its user-friendly interface, competitive rates, and wide range of delivery options, it's no wonder that customers consistently give it high marks.

WorldRemit In-depth Review

Website Design and User Experience: The website design of WorldRemit is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The color scheme is pleasing to the eye, and the overall design enhances the user experience.

Range of Services Offered: WorldRemit offers a wide range of services to meet various money transfer needs. From sending money to family and friends to paying bills and topping up mobile phones, they have a comprehensive selection of services that cater to different requirements.

Ease of Use and Navigation: Using WorldRemit is a breeze. The website is designed to be user-friendly, with clear instructions and prompts throughout the process. The navigation is straightforward, allowing users to easily find the desired services and complete transactions without any hassle.

Transfer Fees and Exchange Rates: WorldRemit provides competitive transfer fees and exchange rates. Their fees are transparently displayed, allowing users to know exactly how much they will be charged for each transaction. The exchange rates offered are also favorable, ensuring that users get the most value for their money.

Speed and Efficiency of Transfers: WorldRemit excels in terms of speed and efficiency. Transfers are processed quickly, with many transactions being completed within minutes. The platform also provides real-time updates on the status of transfers, giving users peace of mind and confidence in the process.

Security and Privacy Measures: WorldRemit prioritizes the security and privacy of its users. They employ robust security measures, including encryption and secure data storage, to protect sensitive information. Additionally, they adhere to strict privacy policies, ensuring that user data is handled with utmost confidentiality.

Customer Support and Assistance: WorldRemit offers excellent customer support and assistance. Their support team is responsive and knowledgeable, providing prompt and helpful solutions to any queries or issues that may arise. Users can reach out to them through various channels, including email and live chat.

Mobile App Functionality: The WorldRemit mobile app is feature-rich and user-friendly. It allows users to conveniently send money and manage transactions on the go. The app's interface is intuitive, making it easy to navigate and complete transfers with just a few taps.

Transparency and Trustworthiness: WorldRemit is known for its transparency and trustworthiness. They provide clear and upfront information about their services, fees, and exchange rates. The platform is regulated by reputable financial authorities, further instilling trust and confidence in their services.

User Reviews and Ratings: WorldRemit has received positive user reviews and ratings. Many users appreciate the ease of use, competitive rates, and fast transfers offered by the platform. The positive feedback from satisfied customers further reinforces the reliability and quality of WorldRemit's services.

How to file a complaint about WorldRemit?

Here is a guide on how to file a complaint or review about WorldRemit on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with WorldRemit in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with WorldRemit. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about WorldRemit on ComplaintsBoard.com.

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Contact WorldRemit customer service

Phone numbers

1888 961 4869 +1 (888) 772-7771 More phone numbers

Website

www.worldremit.com

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