WorldRemit
reviews and complaints

I made a deposit for more than 8 days for my account in Brazil, and the app says that the money is in my account, but when I checked the account the money was not there. I emailed them for the solution, and they only respond by saying that they are reviewing. The watch changes at all times, I do not know who I'm talking to. I am waiting for a solution and they do not solve the problem. Do not use this service.

Been using WorldRemit for over a year. They use to be very good from the start but from the past 4 months it been a nightmare to use as a money transfer agent. Transactions take more longer than said & calling customer service is worse. It can take you about an hour just to speak to customer service about a delayed transaction. The most annoying part of the stress is when they ask you to provide bank statements & even specify the bank they want & time frame. They send me such emails after every transaction eventhough I have already provided source of income (bank statements). I have 2 pending transactions since yesterday & still waiting. I have called them 3 times today which all took me more than 45minutes to speak to someone & all they could tell me was that my transaction is under review.

i sent $640 for a colleague in south africa on saturday and early on monday morning i got an email saying the transfer has been cancelled and my account was debited, why would you cancel a transfer without prior notice or reason for doing so? this is my first time of using this service and it might as well be my last if this is not treated as urgent.

My name is Emmanuel ofori, phone number [protected] and I made a transaction to Ghana, transactions number...[protected] and was $306 AUD on the 14th of may, I called to advice after I was told my friend in Ghana has travelled, I requested for a refund case number...[protected] which I was assured by the consultant I spoke to that it will take 2 to 3 business days, after the days elapsed for more than a week I spoke to maylynn on the 24th of may who accused me that he has evidence the money was refunded to my account, after I requested for evidence he dropped the line and sent a misleading email, I called again and was told the matter will be looked into, and I will have my refund just to receive an email from Joycelyn on the 30th of may advising that the case is closed, I replied the email telling them I have evidence that the money was returned to your bank on the 18th of may, but all my 2 emails have not been replied to, I want your response with evidence before I will make an official complaint to the appropriate authority.

Worldremit starting cancelling transactions to Pakistan, recently it has cancelled my two transfers and other bad thing is that its holding up money for more than a week after cancelling the transaction.
On contacting them by my clients they said, they are not sending money to risk places, so if such case they should remove Pakistan from the list of sending money there. This is not good to take money for 8 or 10 days of a cancelled transaction, if you cannot send through do not hold the money for nothing may be you are getting interest on that money from mediatory bank, for reference my two clients were from different countries one is from UK other is from USA.

First thing was my account was disabled without warning and i transferred two transactions were still pending on waiting authorization.
Here are the full details about my transactions.
On 18th May 2018 - Created my account and same day i send the money to Germany.
Transactions Numbers: [protected], [protected] .

So i need a explanation on my account disabled and i need money refund as soon as possible.

I sent money to a recipient as shown in the 2 pictures below and it was collected by an unrelated third party who picked up the SIM card that the recipient inadvertently lost when she dropped her phone. She also lost her voting ID that dropped out of her purse at the same time that her phone dropped. The person who collected the money has owned up and provided their name, date of birth and contact details and has undertaken to return the money. World remit are aware of this. World remit have acknowledged they have paid the wrong person. Yet Worlld remit will not make any effort to return my money and the fees for the transaction. This behaviour is fraudulent. I request you follow them up to enable the monies due to me to be repaid please. My name isGavin McCann and email is [protected]@internode.on.net. I am engaging ASIC on the matter and I want to query if they are a fit and proper party to conduct such a business.
Thankyou
Gavin McCann

I have been waiting 4 days for my transaction to go through, I have called and emailed, I called again last night to be told it had been processed but you were waiting for the recipient's bank to accept the money! To which I thought great not much longer, so I got in touch with the person waiting for the money and told him, I then called again for an update this morning to be told it's still with the review department?! I asked the woman why she told me it was basically the other banks fault for not answering their emails you accept the money, and all the woman said was 'the review team will be in touch' over and over and never actually answering my question which I thought was very very rude, the app messages haven't been answered not once! Not even with a 'time they will get back to me' email, I'm so upset and just want someone to get back to me it's not hard! Case number [protected]

I have been using WorldRemit to transfer funds from one currency to another for about 6 months. During this period, I was approached by WorldRemit customer service to obtain additional information about myself, due to US financial regulations. This I understand, so I took the time (and it was a lot of time!) to supply the data they were looking for and was ensured that no additional information queries will ever be needed from me.

That was unfortunately fake news!

Out of the blue, I received the following mail, dated 14th May, 2018

>>Your case number: [protected]
Thank you for using WorldRemit!

As we are a regulated money transfer company, we are required to verify the nature and reasons for the transactions undertaken by our consumers. In support of this regulatory mandate, we ask that you provide us at your earliest convenience the following items:

A recent bank statement that shows your name, address, and deposits on the account,
An explanation of the deposits on the bank statement (proof of the deposits may be required),
Your current employment or the source of funds for the transactions (please include company you are employed by and the position you hold, if applicable),
The purpose of the transactions, and
Your intended activity going forward

Please reply to this email with the requested information.

Please note that your account may be temporarily closed if a response is not received in a timely manner. >>

It should be noted I have used their services a lot and really questioned whether this might have been a scam mail. I did write back though, stating that I had been assured that WorldRemit had all information they needed on me.

I had initiated another transaction, had the funds deducted from my US account, and I was waiting for the actual transfer to be completed. Then, this mail arrived

>>I apologize for any inconvenience this may cause you. However, unfortunately, none of the information requested is documented in your WorldRemit account. Accordingly, your account will remain temporarily closed until all information has been received and reviewed.

Should you have any questions regarding this email, please contact our Customer Service Team with WorldRemit through the phone number listed on our website (+1 [protected]).

Kind regards,

Laura>>

I sent a mail back, demanding that either the funding be refunded or the transaction be completed, and I will quietly stop using their services due to the horrendous customer experience tied to this situation.

I am writing this complaint as

* The deadline I gave WorldRemit to rectify the situation has passed
* My account has truly been deactivated
* and WorldRemit is currently holding onto my money

I do not hold much from traditional banking and have generally had good experiences with FINTECH companies, but the approach deployed by WorldRemit shows that they do not value that advantage and are, in effect, no better.

My name is Godwin Edogiawerie Edosse with identity X8862707W, I have been a worldremit customer since 2013, just on the 10/05/2018) at about 23:00 o'clock I made transaction of 1500:99€ to be send to my Nigeria account but after processing my transfer through the payment means trustly. I discovered that the transaction was not updated on my mobile app, and I have tried calling customer care no response and I have also emailed your customer service with proof of the amount debited from my account uptill now no positive reply from the team. Please I need this money back here in Spain or in Nigeria

Hello sir how r u
Its Shahrukh Sheikh from Lahore pak
Cell +[protected]
id 4201-[protected]
My payment comes from UK every week
But No bank give me payment except Punjab bank why whats the Reason...Allied bank is near to my home but i cant pick payment from their ...
I receive msg from world remit that u can collect payment from allied bank, bank punjab, bank alhabib
Then why the payment not show on allied bank System

i made a money transfer on april 6 i made a money transfer of 45.99 to my fiancé in Ghana. i recieved a email from them saying they are processing my request. then minutes later i receive an email saying they disabled my account. it would take 3 days to refund my money. i asked why was my account disabled after it was processed. they told me to read terms and conditions and they were vague about as to why they cancelled my account. they said they had the right to cancel any account at anytime and gave no reason. i sent them 6 emails asking why each one came back asking again for confirmation of my identity. even after all the emails back and for days they continued to say my account was cancelled with no reasons why. i still have not recieved my refund! today is april 30th!

I did make a transaction in March to a bank account in Kenya. Surprisingly, WorldRemit claims to have credited the bank account which to date has not materialised.I have dealt with four different people from worlremit and to my dismay, they repeat the same statements.Well the recipient contacted his bank personally and I was copied a letter from the bank stating that there is no credit to the account. I forwarded the the same letters to Worldremit customer care but they seem to ignore that.To me it looks like there's fraud going on with worldremit.I am not going to loose $ 989 just like that.Worldremit over to you

Hey,
So its proved that you guys are a fraud. If I don't receive my money. I would take up this with Canadian authorities. I will call the registration authorities in Canada to cancel your license. I made a transaction and as soon as I made the transaction my account got disabled just after I clicked the button to transfer money and money was deducted from my account.

They don't pick the calls and they dont reply to your emails. They actually eat your money. This happened to me and I thought all the reviews are fake but in reality they are true. Dont even try world remit.

Thanks

This is about my transaction COD22886129.
On Monday 26th March 2018, I sent $400 to DR Congo. WorldRemit listed two local organisations where the $400 could be retrieved: MoneyTrans and Express Union.

On Tuesday 27th March 2018, I sent my father to pick up the money at a MoneyTrans branch in Kinshasa. MoneyTrans (working on behalf of WorldRemit) refused to hand over the $400 because my father did not have the correct code. After 1 day of investigation from my side in London (UK), I was told that WorldRemit was not working with MoneyTrans any more. WorldRemit asked me to go to a Express Union branch.

On Wednesday 28.3.2018, my father went to a Express Union. Express Union (working on behalf of WorldRemit) refused to hand over the $400 because my father did not have the correct code. After 1 hour on the phone, I was told that they will ask the local representative of Express Union branch deal with this problem.

In the meantime I searched the internet about WorldRemit and found many complaints about WorldRemit. See https://www.complaintsboard.com/complaints/worldremitcom-dont-use-their-services-c609915.html?page=2

I also heard the employee repeating one script after another, he did not know how to help...always repeating I will forward this to 'The Team'...

I decided to cancel my transaction immediately.

Conclusion: It is better to pay more and use another well established money transfer organisation.

WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA).

I made a complaint to the Financial Conduct Authority (FSA) about WorldRemit. The Financial Conduct Authority is the conduct regulator for 56, 000 financial services firms and financial markets in the UK and the prudential regulator for over 18, 000 of those firms.

https://www.fca.org.uk/consumers/how-complain

Hi all,
its been so stress full for the last 1 month since I have send money via world remit. I send money to a travel agency on 19/2/2018, whom I have send money via world remit before many times. Later on 2nd of march 2018 I found out when the travel agency called me that money has not been credited. I called world remit customer service straight away, as you know it gets more frustrating when you have to wait for almost an hour to get connected to world remit. When I was connected and I was told they have no idea why the money is not being credited and they will check and call me back (case number: [protected]). I waited and waited never got a call from world remit, so I called them back next day waited long hours to connect and the customer service guys again had no clue where my money went. I was told to wait again for a call from world remit so they can find out were my money went. Meanwhile the money that meant to reach the travel agency was for flight tickets, since the money dint reach they dint booked the tickets resulting in spike in the price of tickets in two weeks that goes from my pocket. I called customer care again and again talked to many supervisors (Your case number: [protected], [protected], [protected]) but none of them knew were my money is. I got so fed up and I planned to cancel my transaction, I cancelled my transaction on 6th of March 2018 and they assured me that money will be credited in 2-3 business days and its 21st of March 2018 today and I have no idea were the money is its not credited back to my account yet. I am going to call world remit again now to check for my money.

So irresponsible, incompetent and unreliable company and their staff.

I pray nobody else go through such horrible and frustrating experience like I did.
Thank you
AN unsatisfied and frustrated customer of World remit.

I have initiated a transaction to send Money from Australia to Singapore.

The transaction was in "Waiting for authorization" and it was not picked up until I called up after one day.

I had to chase them and ask why it was in that status. I was told that they need statements to prove the money is going from/to my account. I don't know why I was not informed about that until I called up 4 times and every time I stayed online for 30 minutes. They said, the executives are busy and doing the transactions one by one. I was really frustrated. If I had not called them and chase them up, it would have been in the waiting for authorization for few more days.

That is not the end of the story. After I have sent the documents, the they did the authorization and I received email confirmation that the money has been paid. But it is going to be the 4th day and I have not received the amount yet. when I called up again, They say the money has been sent and a receipt was sent to me with a blank account number. I called up my bank and they have confirmed that the money has not been received.
Now I don't know where is the money and the status.

Now to track the money, world remit is asking me to send the statement from my bank. They won't accept the transaction history and it has to be a statement.
I am not sure how they expect I can send them the statement when it is middle of the month. My Bank generates and sends me the statement only end of the month.

I have already sent the transaction history which has the account number and the transactions from last month until today. Now they say it has to have my name.
But this is how the bank shows the transaction history,

Can someone help me on how to get my lost money.

We sent 1000 euros (1700 SGD) to our landlord in Singapore.

After 1 week of not receiving his money, our landlord got really angry at us.
But it turned out that he had made a mistake in the bank account number that he provided us.

So we accidentally gave the wrong bank account number to Worldremit. (there was one too many zero at the end - tiny mistake)

We asked them if they could replace the account number with the correct one to finally make the transaction to our landlord.

Here is what they replied:
"Unfortunately, a recall won't be possible for this transaction. Which means, we won't be able to get your money back or transfer these to the correct bank account number."

? What?

To which we replied:
"So what will happen with this money? Are you going to steal it?
What does that mean? This is 1000 euros that we are talking about."

To which they replied with a lie saying that the money went to the person with the wrong bank account number instead of going to our landlord. This is a lie because the bank account number that we gave Worldremit had one too many number in it. It was not the wrong bank account number. It was a bank account number with too many numbers in it. So it did not match with anybody else in the bank.

Please be aware. Worldremit is a SOMALIAN company that pretends to be from the UK. After a quick search in Google, we discovered that the company is owned by a "gentleman" called Ismail Ahmed. They will just find any excuse to steal your money.

Sacking their best customers is bad for business
After using worldremit for almost 2 years, doing some 200 or more transfers to various countries in West Africa (I work there) they suddenly came to ask me to submit a scan of my passport and tell from every transfer in the past (!) how I know the person (give evidence of it !) and what the transfer was for. Also they wanted to know to who and for what amount I would be doing transfers in the next year. As it was impossible for me to go into detail about 200+ transactions I told them it would take about one week to do that work, so I only provided info on the only person I would be transferring to in future. That was not acceptable for them and the cancelled my account. Totally ridiculous and unreasonable requests for information. Companies who turn away their best customers like this do not deserve to operate.

Hi worldremit I send money to my family support then we used the cash pick up then they cant received the money because they didnt noticed that her Id's was invalid for today. I want to change sender then I dont know how to do it, Then I keep contacting and email a worldremit but no one answering I hope you can help me with this. Then they also tried to lbc but they said they are not part of world remit so I dont kniw what to do. I hope I will have my answer soon as impossible I need to send the money for important reason. Thankyou very much in advanced.