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World Wide Soft Ware Baku Security Tool

World Wide Soft Ware Baku Security Tool review: scam 92

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Author of the review
1:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I was on my computer on 1/22/2010 and this page popped up saying that my computer was in danger that someone was trying to get my credit card and bank acct. infor and it was telling me that i needed to sign up for the securtiy tool. i kept trying to delete it and it just kept popping up. i could not even go to my add or remove page. it would put a block on every thing i try to do. so finally i just went ahead and purchase the tool knowing the page would go away. and it said 100% money back guarantee. though i could not find a phone number to call them i figure when i purchase the tool there would be a number on my bank acct. showing a phone number. there is no number to reach them by and i also had to remove the tool cause it did nothing but give me trouble. it slowed my computer down. it was garbage so i am trying to locate the people that took my $49.95 but have had no luck. can you help me and tell me what i should do? thank you.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

92 comments
KimorasKid82
KimorasKid82
Varney, US
Dec 13, 2011 1:08 pm EST

Let me tell y'all, the [protected]# nor the [protected] # worked for me. I DID get hold of someone on the [protected] #, but he didn't know what I was talking about. He said his cousin might know but he wasn't there, and then he apparently put me on hold (not full-on, just putting the phone down) and spoke to someone and then picked the phone back up and hung up on me. I'm calling my Att. Gen. office as soon as they open. If anyone else has had any (better) luck with a different #, please let me know, before I decide to call the Att. Gen.'s office. Thanks!

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bemer
, US
Dec 17, 2010 6:38 pm EST

the same thing happened to me yesterday afternoon, i checked my email immediately and they did not send any confirmation as mentioned.on the following day i checked my credit card and noticed that there is a charged for $99.99.i called the [protected] and they will refund my account in 5 to 7 business days.

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sugarshan
Lancaster, US
May 24, 2010 2:38 pm EDT

Same thing here also! How do I get the virus off of my computer?

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Changie
Palmerston, AU
May 20, 2010 7:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi all I feel like a dick as I too have been caught out to by the looks of it I must have just down loaded this thing as well as it would not go away. I will try the number that was given by Tracey 85 days ago and see what happens. It may not sound like muck $49.95 but when you rip off 1000 people or even 1000000 people it must add up and it has to stop can some one help us all out and shut these people down? Please were all frustrated and out of pocket...

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RPNNC
Williamston, US
Apr 28, 2010 12:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To HPMTGRL: Have you recieved your money yet? I was also scammed. I used the [protected] and spoked to "Mary". I did not have my credit card # to give to them because I cut mine into little bity pieces. She found my transaction by my e-mail address. She told it will be refunded back to my card in 5-10 calendar days and I got a confirmation # as well. Thanks so much for the info. and the phone #. RP in NC

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HPMTGRL
Laurel, US
Apr 14, 2010 5:46 pm EDT

I too was scammed and called my credit card company and they said that I had to file a specific transaction dispute, well I googled them as well and found this page, thanks so much for the phone number to call to get a refund...[protected] I was only on hold 3 minutes spoke to someone and he asked for the first 6 digits of my card and the last four digits as well, they pulled my name right up, he said that I would receive a refund in 5-10 days, I then asked him for a confirmation number which he gave me and asked for his name and extension number too, which he gave me as well, I have decided that I won't fils the transaction dispute with my CC company yet, I will wait and see if they do in fact refund the amount...so once again thanks for the phone number and the info.

MC in MT

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dick1943
Chichester, GB
Apr 08, 2010 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was ripped off for £48.66 on 4 march & am seeking refund through my UK credit card co who knew about the scam through contact with many, many ... others. I am filling in questionnaire to get refund.The credit co said OK to continue using my card as the retailing agent ( who is probably legitimate ) will lose their licence if they use card details without authorisation

I am loathe to contact world -widesoft by email as am sure I picked up a virus from them originally

I have tried [protected] no but always engaged

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QUOCBINH
N.RICHLAND HILLS ,TX 76180, US
Apr 07, 2010 5:59 am EDT

HELLO EVERYONE, I'M THE SAME VICTIM AS YOU GUY, BUT NOW I DON'T KNOW WHERE TO SEND THE EMAIL TO CANCELLEDMY CHARGE, THEY RIFFOFF ME $131.37, BUT THAY SAY IN THERE WHEN YOU PURCHASE ONLY $ 49.95, DAMN WHAT THE SCAM, DOES ANYONE KNOW THERE EMAIL ADDRESS, PLEASE POST UP, THANK YOU VERY MUCH

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onemoreguy77
, CA
Apr 06, 2010 9:40 am EDT

Call [protected] . Though this is a scam...the scamster is using a legitimate Russian billing company to route the money... they will refund the moeny back to you...It worked for me...

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MrsCooper
Lebanon, US
Apr 06, 2010 9:22 am EDT

If your card is cancelled, how do they send your refund? Check?

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chevytdr
La Mirada, US
Apr 06, 2010 1:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

the same exact thing happened to me I filed a report with the Internet Crime Complaint Center or IC3 which is a branch of the federal bureau of investigation. File a report please and hopefully if they get enough complaints they will help us get our money back the address is below

http://www.ic3.gov/complaint/default.aspx

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kandicane51
, US
Apr 05, 2010 9:45 am EDT

I too, got scammed by this company. I had the same problems everyone else was having. This is a total SCAM!
I called my bank (the credit card I used) and disputed the charges. The charge is still pending, but we will see what happens!
I was charged $81.00!

Has anyone had any luck with their $$ being returned? I have faith in my bank in helping me with this.

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kandicane51
, US
Apr 05, 2010 9:38 am EDT

I too got ripped off by this company. For $81.00! This is a SCAM! I could not call this company either. Totally SCAM!
I contacted my Bank (in which the credit card was used) and had them put a dispute toward the charge.

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larr371
Yakima, US
Apr 02, 2010 7:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, I too was caught in this scam, just shows you can't trust anyone...

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larr371
Yakima, US
Apr 02, 2010 7:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too was caught in this scam, if anyone get the a phone for this I want it.

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chevytdr
La Mirada, US
Apr 02, 2010 7:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

heres the number i have of them
Customer Support
Contact Us By Phone [protected]

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aburlew6
elberta, US
Apr 02, 2010 3:26 pm EDT

I ALSO FEL FOR THIS SCAM AND GOT RIPPED OFF 53.13 AND CANT DO ANYTHING ABOUT IT NO # OR ADDRESS NOT EVEN A DOWNLOAD FOR IT

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sd518007
, US
Apr 01, 2010 8:41 pm EDT

how do you remove this piece of ###?

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iotrd2010
93726, US
Apr 01, 2010 9:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called my bank and made a frade claim. I told my bank that I thought it would help me and It didn't. It jacked all of us. They said that They look in to it. I wish it never happend . They jacked me with a charge of 102.21 +3.07 = 105.28. the 3.07 for an international tansaction fee

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wonderworks
Houston, US
Mar 31, 2010 11:30 am EDT

Apparently downloading this world-widesoft.com xp internet security software disables your current anti-virus/malware/adware, etc. Happened to us, too. All of a sudden, all of our .exe files were disabled (windows needed to know what file to associate with all my programs like MS Word, Excel, Quickbooks, etc.). If any of you are having this problem, you can download a regedit .exe fix at dougknox.com. I found this link on the microsoft.com website after exhaustive searches on how to repair my registry files and having absolutely no idea what all the "5%..." stuff meant in the Resolutions section.

To download this, start your system in safe mode (F8 while it boots up, before the system logs into windows) WITH NETWORKING. Download the .exe file extension fixer. If you're more comfortable getting this info from the horse's mouth, after you boot up in safe mode, log onto the internet & go to microsoft.com. In the search on that page, enter .exe registry error (I think). Scroll through the information & you'll see the dougknox.com website info I've referenced. After downloading this from his website, I was able to restart my computer in normal mode (START-->SHUT DOWN-->RESTART--> then hitting F8 before the computer actually logs back into windows). All my programs were running efficiently.

Once my programs were running, my virus detection software started coming up with different trojans and viruses. Hopefully this helps you guys. Apparently downloading this world-widesoft.com xp internet security software disables your current anti-virus/malware/adware, etc., software, therefore, allowing your computer to be open to any malicious software floating out there on the world wide web! Once this happens, you're likely to have suffered similar issues like we did. Good luck & godspeed to all of you in your computer restoration endeavors!

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Stormie1966
Columbus, US
Mar 30, 2010 10:35 pm EDT

I was on my computer on 02/23/10, taking on line class and got the same message. Since I need to take a final exam, I purchase the program as well 49.95. I am sittng there tonight and got the same pop-up. I will not let my go into ny applications on my computer and the screen is totally black. The only thing I can see is the information about purchasing the program again. This is some bull and we need to get together and send these ### to jail. They should be made to award us the money we have lost and additional monies for them being ###s.

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M$. D
Midland, US
Mar 30, 2010 6:33 pm EDT

I too fell prey to this scam and when you call the [protected] # it's either busy or when you do finally get through they give you estimated hold times which jump from 1 minute to 11 minutes then hangs you up. And oddly enough the only rep working there must be named Jean @ X305 i spoke to her & was promised a full refund in 5-10 business days it's been almost a month and i haven't received anything! I'm so pissed about this whole situation

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MrsCooper
Lebanon, US
Mar 29, 2010 9:31 am EDT

Thank you all for posting and I hope all the information I have gathered here will help remedy this issue. I really should have trusted my gut on this...however, like everyone else I fell for it. I feel like a fool!

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DOnt Fuk WIT My MOnEy Fool
St louis, US
Mar 29, 2010 9:25 am EDT

[protected] thats there number and the name is actually real gold soft World wide baku is bull ### Im getting my money

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powellmarine
, US
Mar 29, 2010 8:11 am EDT

This same attack happened to me, so i figure they are making millions be cause it happend to me last year. they figure since they havent been caught and as time goes on no one will do much to try and catch them, they are very sofisticated in the way they go after your money. I think if we all complain to the gov they may do something and send a sniffer after these guys. but i wasnt happy giving up my credit card infor, and because they did it at a boot level, which means even if you turn off your system it is still in your system at start up. so other securtity programs dont work against it. just get another system and keep your system closed. but in short since it can circumvent your existing security app your pretty much powerless to do anything.

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jablaze
Chicago, US
Mar 25, 2010 9:20 am EDT

You will probably not get the refund by calling the scammers' TF number - Are they supposed to charge the credit back to a canceled card or are they sending a check? They won't be able to refund the amount to a canceled card. I have reported this as fraud to my bank, canceled my card and they should reimburse me for the fraudulent charge within a few weeks after the fraud process shakes out. I fell for this the other day and my computer is useless right now. Going to try the System Restore process tonight by holding F8 during start up. I can't believe I fell for this one. It's getting worse and worse out there. Yikes.

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shack315
Lakeside, US
Mar 24, 2010 11:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

$101.77 that's what they charged me. got on the phone right away...same thing; can't dispute charge til it postsd

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shack315
Lakeside, US
Mar 24, 2010 11:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yup it did the same thing tome! got on the phone with my bank and reported the fraud

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Karri433675
, US
Mar 24, 2010 6:27 pm EDT

Same story as everyone else, they got me on 3/6 for 60.96. Will call the 800 # tomorrow and see if I can't get my money back. What I'd like to know is how are we getting those warnings and can't get rid of them til we pay? There must be a way around it.

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angiemama
Hillsborough, US
Mar 24, 2010 8:20 am EDT

They got me Tuesday 4/23/2010. Same pop up but I didn't fill out the order sheet for the software...BUT my bank called me this morning & inquired about a suspicious transaction attempt for $132.71. So I didn't get soaked but still can't get the crap off my computer. Gonna have to take it to a professional GEEK for the fix! I agree COMPLETELY that these folks need removed from the internet but also should be forced to reimburse all they have frauded.

--- angiemama

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mbisnette
, US
Mar 23, 2010 8:42 am EDT

I had placed my story on this website yesterday.
After reaching someone and comlplaining about it, I doubted that I would ever see my refund. (I called 1.800.469.9689)
I received my refund this morning. It was a bit short of the full amount given they didn't refund me the international transfer fees which totaled to about $2.
Just grateful to receive the refund.
In the meantime, my cards have been cancelled and I have withdrawn my funds just in case. The bank is fully aware of what has happened and are watching my account.

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Ben23
, US
Mar 23, 2010 1:35 am EDT

I've been charged 2, 991.85 by World Wide Soft and I didn't download the software: I simply agreed to a Verification by Visa account after going through another book website. Does anyone have any suggestions?

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Donna McCoy
Apopka, US
Mar 22, 2010 5:38 pm EDT

The same thing happened to me, I could not get access to the internet. I was charged $60.84 on my charge card and another $1.83 for foreign transaction fee.

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izzyb1013
Bethlehem, US
Mar 22, 2010 2:08 pm EDT

I had the same thing happen to me...it wouldn"t get off my computer so I signed up for it...computer is running slower than ever...just got my credit card statement and they charged me 101.38 plus a foreign transaction fee of 3.04..which is ridiculous...going to call the credit card company now 2 see what they can do...

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mbisnette
, US
Mar 22, 2010 10:51 am EDT

I have been hit by this same scam!
Never received a confirmation email so i looked at my bank account online and saw the purchase price, plus tax & all this international transfer fees were withdrawn. I knew something was up when it only took like 15 seconds to remove all those "viruses". The pop up looked very legitimate!

After calling my bank, I cancelled our cards and transferred our balance out of the checking account just to be safe.

After reviewing all the comments from the original entry here on this website, I was immediately put on hold without even speaking to someone. (1.800.469.9689)
A gentleman with a thick accent come on and I asked him if this was the company who sells the XP Smart Security 2010 software virus protection. He never admitted it or denied it. "We sells lots of software ma'am. How may I help you?" I told him that the software didn't work, it downloaded a virus and my account was deducted and I demanded my money back. He wanted me card number again. I told him I wasn't giving him my card number again as he wouldn't verify that company he was with and whether or not he sold me the software. I stressed the fact that I had an order # and if he was legitimate, he could pull my information from that number. He agreed and after giving him the number, he stated my full name and what type of card I used!
He said a refund would be issued in 5-7 business days and the amount. I told him I wanted that amount, plus tax and all transfer fees. He agreed. I asked if there was a confirmation number, he gave one. (Which sounded like he pulled it out of his hat) When I asked him to confirm the confirmation number, he gave me the same one. So, we shall see if I get my money back or not.

Hate the feeling that I was scammed!
My first clue should've been that the 'pop up' wouldn't minimize or couldn't be exited. Microsoft's stuff can always be exited or minimized.
Secondly, it only took Visa or Mastercard. Most places also take American Express or Discover. Lesson learned.

Wish there was a way to get these guys! Good luck to everyone else!

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dianna_w_2001
Davison, US
Mar 22, 2010 7:36 am EDT

Hi this happened to me yesterday March 21 st my computer actually shut down so i got i back up and they charged my acount 49.95 I called the bank they said they operate out of Moscow and I would have to call the complaint department once it cleared but should fall off automatcly Also did a system recovery and it hink this mess is all off there . THEY ARE BIG SCAMMERS. calling numbers i found all i get is music. Dianna

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nuke russia
killrussia, US
Mar 21, 2010 8:16 pm EDT

VISTA SECURITY VIRUS. go to start, all programs, accessories, system tools, system restore. then restart your computer.

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TiredOfHackers
Columbus, US
Mar 21, 2010 7:34 pm EDT

Like everyone else, I too was getting the big red box from hell. I tried everything to get it to go away. Nothing worked until I purchased the software they were pushing. Unfortunately, the software didn't do what it was suppose to do. My only hope for my PC is to take it in to be serviced. I hope to get it back within 48 hours. I called [protected] and spoke with a "Valerie". Her accent was VERY thick, but very nice. She told me I should see my refund in 7 to 10 days, but it could be sooner. WE WILL SEE. Just to be sure no other charges will be hitting my account, I will be cancelling this card. What a nightmare

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Russ H
, US
Mar 20, 2010 11:53 am EDT

I found out how to contact World-Widesoft.com, you will not believe where they're located!

After considerable digging and with the help of my credit card's fraud division I was finally
able to find where World-Widesoft.com LLC is located. The company headquarters are located
in Moscow, Russia (I kid you not.) The contact telephone number is [protected]. The guy
I spoke with was a very helpful person named David (but his Russian accent is a little difficult
to understand at first so be patient) at Ext. 320.

The product is supposed to work in conjunction with your Windows Defender program which
it obviously does not do. If you are having a hard time getting rid of the viruses this program
attaches to your computer Microsoft offers free scans for your computer that can in most cases
get rid of the virus. In my case it took about six hours for Microsoft to complete the scan and it
did get rid of the many viruses that were placed into my computer. The web site address of the
of the scan that I used is below:

http://www.microsoft.com/security/malwareremove/default.aspx

I got a cancellation number and was told it takes between 7-14 business days (although the
guy I spoke with told me that in most cases the refund will appear within one week.)

I hope you guys find this information helpful. I'll check back on this site in a couple of days,
please let me know if any of the information that I provided was helpful.

Good luck,

Russ

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amorgan7354
, US
Mar 19, 2010 12:48 pm EDT

Same thing happened to me! I talked to my bank, they investigated and found out that it was a fraud. They have put the money back into my account! Good luck guys!