I filed for a loan modification with WWB back in April of 2008, in the beginning it was good customer service but then my bank declined my application, WWB didn't return my calls, and when me or my wife finally got a hold of someone, they always gave us the run around. To this day WWB and its staff have not helped us accomplish what we sought out to do. It has been almost 1 year and we still have not made any progress with my mortgage.
The only thing that our lender offered us was a Home Savers Package that Hue (partner of WWB) led us to believe that if we did not sign, my lender (Met-Life Home Loans) was not going to help me with a loan modification. We got tricked into a repayment plan to pay the three months we had fallen behind. What we signed was NOT a loan modification plan.
In the letter they sent us it stated that I had to start making payments on July 01, 2008, payment that I can't afford to make and this is the reason why we hired WWB, to help us with a loan modification not a repayment plan. According to the conversation my Wife had with their staff, it appears that they no longer want to assist us. In that case, I nicely asked them to exercise their refund policy.
On their web site, (which by the way is currently down)(http://wwbloanmodifications.com/index.html ) it states that if World Wide Brokers, Inc. is unable to help us obtain a successful loan modification, World Wide Brokers would refund all monies less a small processing fee. I met with Bill (the owner of the company on March 12, 2009) and he insisted that what we got was a loan modification.
To this day my mortgage is still in default with the same interest rate, same mortgage payment amount of $2512/mo. World Wide Brokers, Inc. is only taking credit for what the banks or lenders are offering the borrowers and since the borrowers pay up front for the services World Wide Brokers, inc. offers, anything the banks of lenders offer to the borrower, World Wide Brokers, Inc. steps in and states that it was because they made a few calls or that it was because the filled out the forms and supposedly submitted them.
I called my lender to see if World Wide Brokers, Inc. had contacted them and they said they only spoke to WWB once and there is no record of me giving authorization or power of attorney to World Wide Brokers, Inc to act on my behalf.