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Cost Plus World Market
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www.worldmarket.com
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4.2 51 Reviews

Cost Plus World Market Complaints Summary

2 Resolved
8 Unresolved
Our verdict: When using services from Cost Plus World Market with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:00 am EDT

Cost Plus World Market Mixed Experiences with Cost Plus World Market

As someone who appreciates unique finds and quality products, I understand the allure of Cost Plus World Market. However, it's essential to approach your shopping experience with caution. While some customers have reported positive experiences, such as receiving fresh products promptly, others have faced significant challenges. Issues range from poor customer service interactions, like being left waiting for assistance, to receiving damaged or incomplete items. It's clear that consistency is lacking in their service quality. If you decide to shop at Cost Plus World Market, be prepared for a mixed bag of experiences.

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8:03 pm EDT
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Cost Plus World Market I loved the new Manchester, CT store

I Had amazing experience of shopping in new World Market store in Manchester, CT. I loved service and friendly environment.
I loved the great diversity in food and kitchen supplies, loved helpful sales people. I wish to have more such experience in different stores I go.
Loved everything there.

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7:09 pm EDT
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Cost Plus World Market Great Furniture

While I usually love most of the furniture I get from World Market. The faux leather chairs and seating they sell can be a problem. I have purchased two different faux leather chairs from them and they both over time started cracking and peeling. I do think most of the other furniture is quite amazing though.

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Is Cost Plus World Market legit?

Our verdict: Complaints Board's thorough examination reveals Cost Plus World Market as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Cost Plus World Market stands out for its commitment to quality and security. Clients considering Cost Plus World Market should delve into its customer service record to gauge compatibility with their expectations.

Cost Plus World Market earns 94% level of Trustworthiness

Perfect Trust Endorsement: Cost Plus World Market achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Cost Plus World Market. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cost Plus World Market has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Worldmarket.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Worldmarket.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Worldmarket.com you are considering visiting, which is associated with Cost Plus World Market, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Cost Plus World Market website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Worldmarket.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Cost Plus World Market's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 7 complaints were resolved.
  • Cost Plus World Market protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have received reports that the website associated with Cost Plus World Market is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • We conducted a search on social media and found several negative reviews related to Cost Plus World Market. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Diverse global product selection
    2. Competitive pricing on unique items
    3. Frequent discounts and member rewards
    4. Eclectic furniture and decor styles
    5. Online and in-store shopping convenience
  1. Cons
    1. Limited Brand Recognition
    2. Higher Price Points
    3. Narrow Product Selection
    4. Inconsistent Store Experience
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Cost Plus World Market My Mistake

I made a mistake with an order I placed for Christmas. I called Customer Service and spoke to a very helpful, pleasant service rep and they were able to help me in a matter of minutes. She was very friendly and said she was glad to help and wish me a happy holiday. Great Customer Service experience. Thank you.

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Cost Plus World Market Placed my first order before the holidays, it arrived

Placed my first order before the holidays, it arrived quickly, all items wrapped well and arriving as expected: total of 50+ items! I need to post a picture of the huge boxes that showed up near my door. :). Overall I am very impressed, and will order again. Also, they have great perks to members, so make sure you enroll into their saving program.

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Cost Plus World Market Shout out to James Clute

We ordered a Farmhouse Granger Table for our new condo in Saint Augustine. It was delivered today and Pilot shipping company would not carry it upstairs. In desperation I called Jacksonville World Market after 5 pm and James Clute drove all the way to St Augustine from Jacksonville to help us. He bought his wife to help too. He then helped my husband build it I no time at all... and left after 8 pm. Wow, what an amazing man and so was his wife Linda. World Market is blessed to have this gentleman as an employee

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Cost Plus World Market I. actually. had a great experience

On Aug 24 at 8:48 PM PDT, I bought the Gray Emmett 5 Piece Square Modular Sectional Sofa #KIT0057SKU. I live in Liberty Lake, WA and the estimated time for arrival was Sep 1-3. I received my order by Seko Logistics on Sep 4. AWESOME!
I had purchased the sectional for $1,284.43 (that included the 15% discount and WA tax); I then saw 3 days later that World Market had lowered the price considerably. I called customer service and it took me about 15 minutes until someone was able to answer. I explained the cost difference and they said I could on get $66 dollars back on my order (actually, I should have been quoted $266 refund). I thanked her for her time and hung up and went immediately to the website chat function, was connected almost instantly to a customer service rep, explained the situation and was quoted $266 refund for my order. Five days later I had my refund back in my account. AWESOME!
The Sectional is awesome too! Very deep and about 8 out of 10 for firmness on the seat cushions. Extra cushions for the back are awesome as well and very soft. I'm 6'4" tall and this sectional is just awesome.

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2:24 am EST

Cost Plus World Market Don't risk your money

Shop elsewhere because World Market is untrustworthy.
I ordered 4 chairs and two out of them had broken legs. I contacted them and asked for a refund. They send a driver, who took the damaged chairs away and promised to refund within ten business day.
Now here's the most interesting thing. My chairs were picked up on the 2nd of October. Where's my money?
I called them numerous times, they don't respond...

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8:47 am EST

Cost Plus World Market They didn't care!

I bought two pillows from this store Worldmarket and received only one pillow. Second one was missing and the worst part was that when I contacted Worldmarket support service they did not believe me. They claimed they shipped two pillows, but the fact was that there was only one pillow that arrived. I was hoping to get some help, but they didn't offer me anything, not even a replacement!
I tried to get a refund, but their rep said that was not their fault. They simply didn't want to do anything and said that I have to deal with that on my own. What a terrible service! These guys really didn't care!

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2:19 am EST

Cost Plus World Market Damaged chair

We ordered a chair from www.worldmarket.com and when it arrived it was clearly seen that box was opened! Chair was damaged and had many scratches. We contacted Worldmarket support and they asked us to send pictures of the chair. We did as they said and they agreed that chair arrived in a bad condition. They promised to contact us back as soon as they decide what to do, and when they finally contacted us they said that was not their fault and that they were not responsible for these damages. They refused to help and said that there was nothing they could do!
Extremely poor service! We are very disappointed with Worldmarket and will never buy from them again! What a waste of money.

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3:14 pm EDT

Cost Plus World Market They took money for free delivery

I went to the website www.worldmarket.com and wanted to buy some stuff for my kitchen, as well as it was mentioned that the delivery was for free. I placed the order and paid for it immediately, but these ### charged me for the delivery as well. WTF? I sent them multiple emails and asked to return money back, but I heard only blah-blah and nothing more. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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6:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cost Plus World Market Worst customer service

Have shopped at World Market for 8 years - enjoy the uniqueness and variety of products and never had any issues. Today, purchased my first piece of furniture and after my experience, will never step foot in the store again, with the exception of having to return the piece purchased today. After opening the box to begin putting the desk together, quickly realized that we were missing a major piece - inside panel that holds both sides together, along with the drawers. I called the store to let them know and to find out what I needed to do to get the missing piece. Although the person on the line was nice, didn't apologize for the inconvenience, but simply told me to come back into the store, bring the schematics and they would see what they could do. I found it hard to believe that the piece couldn't be ordered over the phone, but no one wanted to take the call to get the information. My husband decided to call back awhile later to see if there were other options by speaking with a manager. We were told that management wasn't available and they would call us back. This was about 5:30pm. About an hour later, I called to see if I could speak with someone and was told management was on the other line and that they would call back when they could. Understanding this was a surprise gift that we were putting together for a birthday party tomorrow...At this point, I am willing to drive to another store to pick up the missing part or pay to have it rush delivered, but no call back. So, knowing the store closes at 9pm, called around 8:50pm to see if a manager was available and instead of speaking with a manager, had the pleasure of speaking with a not so pleasant store clerk, who couldn't find enough ways to tell me that no manager was available and that I until the needs of the customers "in the store" were met, I shouldn't expect to hear back. So, when in the store, staff will do everything to help you when you are purchasing items, but want nothing to do with you when you get home and find that you are missing a major piece of the furniture you just bought! Of course, I would expect management to leave after their shift and don't expect any retail manager to call me after their shift. At this point, the desk is halfway put together and we have no solution as to how we are going to get the missing part. I asked to have the name of a Regional or District Manager and of course, was told they weren't in the store. I didn't expect that, but did expect a name since I was getting help in the store. All I expected was a phone call back, so we could figure out how to get the missing piece as quickly as possible. So now, suppose I'll have to take the half put together desk back to the store and continue the search at other companies. This is unacceptable and short staffed in no excuse. It's the holidays and can't imagine with the economy the way it is, that seasonal help is hard to come by. It's evident based on the short interactions with the staff that customer service is low on the priority list and repeat customers - who cares?

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Ruby67
, US
Mar 11, 2018 8:59 am EDT

I went into a Cost Plus last night to purchase some furniture. A couch that had been put on hold the night before and in the meantime some other items that would be a good fit as I upgrade my home. The previous night the manager, Ryan and the other employe, Blake had been very helpful in putting a couch on hold and then checking me out with my purchases. However, the next night, Saturday, 3/10, it was an entirely different story. When I came into the store to complete my purchase as well as to purchase other items, Blake was in front of a table that was laid out in the middle of the store in front of the entrance. He did not acknowledge me when I walked in. Another employee, Kylee, was out on the floor and helped me by reviewing prices of certain other items I wanted to purchase. She was great. However, there was information she could not obtain so we had to ask Blake. He was very rude to me and when I asked to speak with the manager he said he was the manager of the furniture section. At that point Ryan wandered in from the back and I asked him the same question I had asked Blake and got a different answer. Neither of these gentlemen were polite or interested in helping me with the purchases I was going to make. In fact, when I indicated that I would like them to put together a chair I was going to purchase he tried to talk me out of it as they were too busy to provide this service. Ryan and Blake then wandered off together and I was left with Kylee who continued to help me. I found an item I wanted that did not have a price tag. She had to go to the front of the store to get on the computer and I stayed in the furniture to see if there was anything else that might fit my home décor. I was back there for some time and decided that I would go up and see what the hold up was. Blake, the assistant manager, had pulled her into his project and all three employees were fooling around. They were doing what looked like Russian Cossack dancing. Blake saw me but continued on with his shenanigans and I finally said something. It got worse from there as Ryan came lumbering back out and seem mystified as to what was going on. I finally got the price of the item and the only reason I stuck with it was because I have been looking for furniture just like what I found. However, have not yet picked anything up and may cancel the entire $1, 000.00 purchase. Worst customer service ever.

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Tamara
, US
May 12, 2009 4:14 am EDT

I purchased a gift card online from World Market on 12-10-06 to give a s a Christmas Gift. A physical card was mailed but on 12-21, I realized I had not received it. I tracked the package on FED EX and it had been delivered to the Fed Ex facility near my house on 12-13 but never had gone any further. I called Fed Ex and they were tracking it but suggested I call World Market (WM). I call WM on 12-22 and we decided to cancel the first card (de-value it) and re-issue a new card. I asked if there would be a new order number and was told no. The customer service rep told me I would not get it before Christmas and I told her that was fine.

On 1-2-07 I received a very battered envelope with a World Market card in it. I called WM to verify that this was the new card and not the old on that had been de-valued. I gave the rep the order number (she did not want the actual gift card number) and after several minutes of being on hold, I was told that the one that I had received was the new card and it had $50 on it. I thanked her and hung up.

I started thinking that she had only asked for the order number and there was no way that she would know which one had been delivered -- the old one or the new one -- with just that information since they had the same order number. I called back and got a different rep who then informed me that a new one had NEVER been re-issued because “they don’t do that.” The one I had received was the old one -- now devalued. She told me they had canceled the old one and it was up to me to re-order. She said that they had credited my credit card on 1-2-07.

It is 1-8-07 and I STILL do not see a credit on my card (it was de-valued on 12-21-06).

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11:11 am EST

Cost Plus World Market Run around on issuing Credit of returned merchandise

World Market does not allow you to cancel an on-line order, even if it is within minutes of placing the order. They do not disclose this on their website, you must search for their policy. I actually wanted this table that I had ordered, and was told I would receive it within 10 business days, not a problem. I explained that I would be moving and needed to make sure it would be delivered quickly. The customer service rep said it would be no problem. By the 15th of December, my order had not shipped out yet and I told the cust. serv. rep that I was moving and was not going to be at this address to receive the order. She told me to call the shipping company, Waybill and refuse the order over the phone, so I did. I called Waybill and they said they would send the table back to the shipper. I still have not received a credit for the table I never received and it is February 03, 2011. They continually give me the same run around when I call. The treatment that they give customers over a credit is ridiculous and makes me feel as a on-line customer, that my business is not important.

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2:21 am EST
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Cost Plus World Market Mistreatment of employees

Cost Plus World Market was once an employer that I could talk positively about to anyone, until a year ago when a new supervisor was placed at our store. Shortly after this new person was placed into our store, complaints of bullying, mistreatment and even age discrimination were being talked about by both employees and managers alike. Keep in mind that ALL of this happened in less than a year.

The trouble began with this new supervisor telling a manager that she needed to tell higher-ups that she thought a certain employee who had been with the company for a few years was "useless" so she could replace him. This manager who worked with this person since he was first hired refused to comply to this request, and became the next target of bullying. The alleged "useless" employee was tipped off to what was being done to him could not deal with the stress and bullying quit shortly after.

The next to go was the manager who refused to lie. This person worked for the company for around 6 years, worked her way up to management and was never written up in her life. After months of being bullied and mistreated by the supervisor, she went to Human Resources. HR refused to help, and would not look into the complaints. After a few write-ups, the person was asked to step down to a lower pay grade and position to which she refused and was "suspended indefinitely." She received a letter saying she was fired a few days later.

Next was a department-head who was with the company for 4 years, and also had never been written up at any job before. This person was called into the office by the supervisor one morning and was told that he could be trained to be management if he just changed his hair style. This person spoke to HR multiple times about the wrong doings at the store, and asked that they have someone do an investigation which HR refused to do because it would be "unfair to single out that store." He also spoke with each manager at one time or another, and none would speak up because they said they did not want to be the next person to go. This person was asked to do embarrassing things like walk around with a blown up picture of the toilet with red cleaning fluid in it and tell each employee that "this is not how you clean the toilets." This person was written multiple times with little evidence and sometimes for things that had nothing to do with him. He would be talked down to on the store floor often to the point that coworkers would ask him why the supervisor hated him so much. He was asked to step down or be "suspended indefinitely" like the person before, with the manager of another store (one he never worked for) as the witness.

Other things of note that happened:

One female co-worker asked not to have her wallet in her back pocket because for a woman to have something in her back pocket meant she might be stealing something. This was OK for men to have their wallet in their pocket.

An employee was fired on vacation as a no-call no-show, even though there was a paper with the supervisor's signature saying he could have those days off. She then said fine, but tried to fire him anyways. This employee had an open schedule but the boss only scheduled him one day a week for months, he often tried to get more hours but she refused. When he called to get his hours after vacation she said that since you were only working 1 day a week im firing you anyways.

Something of the same note happened to another worker...she received the "step down" speil and took it. This then lead to her getting only 5 hours a week instead of 38. Any attempts to get hours from other people were shot down even if the other person was interested. For 10 weeks this person only got 5 hours on Sundays, so she got another job, but told them she could work any day but Sunday so she could work her other job. When this woman put in a request for her new hours she was told it was unacceptable, even though the supervisor was only giving her 5 hours a week on that day.

Funnily enough, the person who complained of age discrimination to HR was never bothered again...

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Update by Moloko
Apr 12, 2011 1:00 am EDT

That seems to be the way they get away with it. They allow their management to say whatever they want, but if you bring it to Human Resources, they will do nothing to look into it. I also had to start taking medication just to deal with this one manager who did whatever she could to try and get me to quit. I've never had ANY job get to me so badly that medication was an option. It's disgusting how much Cost Plus World Market does not care for it's employees.

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mona c
, US
Apr 27, 2016 4:12 pm EDT

yes i work for "Redlands" world market, , my time there would be 2 am to 10 am, When i first started there last year in April of 2015 everything was excellent the bosses were great and easy to speak with when i needed help in something i can easily ask, , i would be able to talk with my boss, , they would give me great hours Thursday, Friday, Saturday all 8 hours shifts, .But all that changed as of last year and the beginning of this year i had a personal issue with one of my children and asked for some time off without pay they gave me it, the boss there for night crew was acting different with me change of attitude and not talking with me always walking a different way short speech towards me she makes me feel that my esteem is low, Im afraid to even call her to call off i don't feel comfortable there anymore, I've, been getting headaches and stressed out...It's crazy now cause the night crew boss gave me less hours now and 1 day out of the whole week my hours changed from 2 am to 10 am To 2 am to 6:30 am only Thursday now, , . I found another job and started there on January of this year and there the best, I verbally told my boss I have another job and seemed that i was lying she shined me on and said yeah yeah, and walked away, tonight i don't feel like going into this job it makes me feel unwanted, , they don't appreciate my work there help what can i do or what should i do, even my kids tell me mom are you okay you seem very overwhelmed I cry and Cry, , , ...

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stotheh
, US
Dec 06, 2011 11:22 pm EST

HA i worked at cpwm for three month my gm was sleeping with the furniture head and i had seen evidence of it more then once and when the lead supervisor went to go say something i was blamed for it all and was charged with sexual harassment charges that were not even true to any degree and i resigned lol after talking with a few of the supervisors after the fact it was her intention all along to try and get me fired. Oh, and the best part is, that we were all bullied and degraded and harassed almost daily and even discriminated against based on sexuality and i put that in my resignation letter and HR contacted me and pretty much told me that was nice and did nothing about even when i had three other employees' experience with the discrimination on my side and they were willing to say something about it...but none the less i am still waiting on my final check and every time my old gm sees me she literally runs the opposite direction. oh and p.s. the store i worked for was literally the worst cost plus there was even according to the company i wonder why?

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not losing my job
newnan, US
Aug 28, 2011 7:37 am EDT

Cont ... no help from several insubordinant staff who were egged on by the other supervisors. It's so bad, they allow one staff member to play anti-white propaganda on his phone in the break room while I'm in there. I've never experienced this in my life. I'm a liberal Democrat and I grew up in a very ethnically diverse environment. I have, and continue to be, discriminated against for being white. Hr doesn't care. Hostile work environment? Who cares. Newest GM has helped tremendously, but she's white and they're working on getting her fired. Cpwm has the worst hr department. Why isn't this being taken care of? Too afraid to anger shareholders? Last time I work for a publicly traded company.

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not losing my job
newnan, US
Aug 28, 2011 7:17 am EDT

Been with company 4 years. After constant harrassment by my former GM and peer supervisors I left my position. In my situation, I dealt with race discrimination. I am a white female. The African American staff would stock the black supervisors' departments, not mine. If I asked an employee to perform a specific task, I would be told, "no.". When I approached my GM regarding insubordination, I'd be reprimanded. The other supervisors would demean to staff. I had 10+ departments I was responsible for, as 1 of 3 supervisors. One other had 3, the other had 0 . Eventually the supervisor with 0 depts. was given 3 of mine, but the GM always did her work, schematics etc., but o was always delegated to "spruce it up". In reality, I still had 3-5 times more departments than 1 other supervisor and the 3rd had none. This whole time, I worked mostly closing shifts. Anyone in retail knows, you're selling, not tasking, during closing shifts. As said, my departments weren't stocked by the stockers, but the black supervisor's were. Furniture, general stock, and gourmet boxes were left strewn about the building. They'd be waiting for me on my closing shift. My choice was to clean up the mess from the morning while helping customers or "recover" the store (front and face) while helping customers. I tried to do it all, but failed, with

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Former wage slave
Port Jefferson Station, US
Jun 17, 2011 11:52 pm EDT

UNIONIZE!

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Bodi.s.woods
Gages Lake, US
Apr 20, 2011 3:27 am EDT

This company frequently breaks the law in regards to breaks, leaving many to work longer than is legal. The management puts on a front that they are on your side. ITS ALL A LIE. They play on your feelings and anything to put you in a compramising position. Barry, Sir, I hope you are enjoying your upscale life. Please feel free to take from us, as you do so often. No wonder why CPWM stock is so low. Keep taking. Constantly consuming, conquer and devour... Close a store, open it back up. If only the public knew what happens behinds the stock doors. Let me tell you, the soars on my fingers are proof enough. Good day. If need be, ill see you in court.

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Bodi.s.woods
Gages Lake, US
Apr 20, 2011 3:18 am EDT

Been with the company for 4+ years. They are a disgusting group of greedy pigs, who hire outside the company in order to save money promoting within. CPWM... You have pissed off the wrong person. Upon reading other posts it seems others agree. Take your fake "rewards" program and shove it where you exploited your employees in the early to late 90's to make a buck...

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Liv7
Smyrna, US
Mar 30, 2011 3:16 pm EDT

I only lasted at WM for 2 months. Things started off great, but after just two weeks, my manager began to make degrading comments, speaking to me deliberately very slowly to indicate that I was stupid, etc. I realized his m.o. for not getting caught, he would do these things when no one else was around so that it will always be my word against his. The last straw was when he asked me repeatedly if "my brain was understanding my job description" and I was "trying to drive him to drink." The irony is I loved what I was doing and really didn't want to leave, but after talking to HR and learning that they "wanted to get us in a room together to "work things out" I decided enough was enough. No amount of money is worth the harrassment, and especially not just above min. wage. I encourage people to think twice before applying at this company. If I had been able to record the comments made, I would have a lawyer right now, as it has sent me into a depression I've had a hard time coming out of.

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Cost Plus World Market Fired while under disabillity

After being in a fatal car accident with my 2 young children I was fired due to not being able to return to work... This company let me go after 11 years of loyal employment! The accident was on April 8th 2008 and after 6 weeks I was forced to return to work. Upon returning on June 16th 2008 I came back to an unfit store and 3 new district managers with no further training upon my return. After many write ups I asked to be demoted and they told me they would look into it... later to find out it was never even mentioned! 10 years of not ONE write up and then all of a sudden they were writing me up for EVERYTHING even things that other managers did! i.e. schedule changes... poor inventory (which I wasn't even there for!) My husband and I decided to have a baby and within TWO hours of the e-mail that I sent out to HR and my District Manager they where in my building telling me I was suspended until further notice! I then had and anxiety attack (one of the many side effects from my accident) and we put out of work due to Dr.s orders. A few weeks later I got a letter stating that I no longer work for the company... Who does that? Never work for them! PLUS later I found out that my DM was talking to his hair stylist about ME AND HOW HE WAS HAPPY TO FIRE A PREGNATE WOMAN! I have proof of this all... just beware of this terrible company...

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Update by NGLS
Nov 23, 2011 11:59 pm EST

I agree! The company is a huge disappointment! Did you read what they did to me?

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Voicebheard
Walnut Creek, US
Nov 23, 2011 7:50 pm EST

World Market treats employee's with complete disrespect, I have experienced much of the same attitude and indifference from HR. I will be posting my painful experience in the next few days. If anyone is considering working or interviewing with this organization, stop immediately and search for other employers.

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Moloko
Queen Creek, US
May 07, 2011 5:46 pm EDT
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I'm sorry to hear about all of this happening to you, especially your loss :( I wanted to show you that you are not alone, there is another thread I started about my own dealings with Cost Plus along with the friends I saw go (fired and quit) due to World Market's horrible employee practices. This is the link

Cost Plus World Market — Mistreatment of employees.html#c952860

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Shannon36535
Foley, US
Dec 18, 2010 6:22 pm EST

Sorry to hear that but if you have proof of all of that why are you online making this complaint instead of going to your nearest attorneys office and filing charges for defimation of character, unlawful firing and violation of civil work rights? Sounds like you would be rolling in the dough .

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lorn24
Ocala, US
Dec 18, 2010 6:15 pm EST

I'm never shopping here again.

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10:02 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Cost Plus World Market Refused return of spoiled/damaged food item

I purchased the product as an ingredient in my Thanksgiving pie and discovered that the package was broken open and product potentially spoiled when I prepared to make my pie on Thanksgiving day. When I tried to return the item today, they refused to credit my account or even give me a store credit. I'm really disappointed that this business does not stand behind their product and do the right thing for a long term customer.

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6:08 pm EDT

Cost Plus World Market credit card problem

While shopping during Christmas holidays I was offered a discount for opening a credit card account. I did so at that time.
I never received a statement, bill, credit card or request for payment. I never received a telephone call regarding this issue.
Last night, 9/24/08, I retrieved a message from my home phone informing me that I had been turned over to a collections company for an outstanding debt to World Market. When I had not received a bill, I assumed that in the flurry and confusion of Christmas shopping, I had forgotten that I had already paid the bill at the counter. I did wonder why I had never received a credit card, but simply forgot about it.
I immediately paid the bill over the phone last night, but my concerns are that I paid way over the amount of the actual purchases due to fees, and that this is going to now adversely affect my credit.
I have called World Market (locally and a national number), and GE Moneybank, all to no avail. No one is able to help me. I have also emailed the credit bureau to attempt to dispute this negative credit reference.
I am completely frustrated at this point. I have been shopping at Cost Plus since they first opened in Phoenix and now feel that I can no longer do so in good conscience.
I have been advised to take advantage of the legal counsel available at my place of employment. I am not sure if it will do any good or not, but I see no other avenues open to me to resolve this issue.
(WM acct 3215...today is the first time I have even had a portion of my account number).
My mailing address has not changed in 22 years. The person at the checkout counter who took the application must have been aware that only street addresses were acceptable on the application, and yet she put it through anyway. The man at the collection agency had both of my addresses and my phone number. Please advise, Jill Potter

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Cost Plus World Market Customer Reviews Overview

Cost Plus World Market is a retail company offering a diverse range of home goods, including furniture, decor, rugs, and kitchenware. Additionally, they provide a selection of international food and drinks. Their products are sourced from across the globe, aiming to provide customers with unique and culturally diverse items. The company operates both online and through brick-and-mortar stores, catering to those looking to enhance their living spaces or seeking distinctive international flavors.

Cost Plus World Market In-depth Review

In summary, Cost Plus World Market is a distinctive retail store offering a wide variety of furniture, decor, food, and drinks from around the globe. With a user-friendly website and a reputation for unique international products, it provides a shopping experience that is both convenient and enjoyable. While there are areas for improvement, the overall impression is positive, particularly for those seeking unique and international items for their homes or as gifts.

Company Overview

History and Background: Cost Plus World Market has a rich history of providing customers with a unique selection of home goods and international food items. The brand has established itself as a go-to destination for those looking to find eclectic and unique products.

Range of Products and Services: They offer a broad range of products, including furniture, home decor, gifts, food, and drinks. The services are primarily retail, with a focus on providing a diverse product selection.

Market Position and Brand Reputation: Cost Plus World Market is known for its diverse and international selection. The brand has a positive reputation among consumers who appreciate the variety and uniqueness of its offerings.

Website Usability

Website Design and Navigation: The website features a clean design with intuitive navigation, making it easy for users to browse through different categories and find what they're looking for.

Mobile Responsiveness: The mobile version of the website is well-optimized, ensuring a smooth shopping experience on various devices.

Search Functionality and Filters: The search functionality is robust, with multiple filters that help users narrow down their choices based on their preferences.

Product Selection and Variety

Categories and Range of Items: The product selection is vast, with categories ranging from outdoor furniture to gourmet food and drinks.

Unique or Exclusive Offerings: They often feature unique and exclusive items that are difficult to find elsewhere, adding to the allure of their product lineup.

Availability of International Products: One of the highlights of World Market is the availability of international products, which allows customers to enjoy a global shopping experience.

Pricing and Value for Money

Comparison with Competitors: Prices are competitive when compared with similar retailers, and the unique selection often justifies any premium.

Sales, Discounts, and Loyalty Programs: They offer regular sales and discounts, and their loyalty program provides additional savings and benefits for frequent shoppers.

Quality of Products Relative to Price: The quality of products is generally good, offering value for the price paid, especially with unique or handcrafted items.

Customer Service

Responsiveness and Support Channels: Customer service is accessible through various channels, and the responsiveness is adequate.

Return and Exchange Policies: They have a clear return and exchange policy, which is helpful for customers who are not satisfied with their purchase.

Customer Feedback and Reviews: The website features customer reviews, which can be helpful for prospective buyers to make informed decisions.

Shipping and Delivery

Shipping Options and Costs: Shipping options are varied, and costs are reasonable, though they can be high for larger items.

Packaging and Handling: Items are generally well-packaged to prevent damage during transit.

Delivery Timeliness and Reliability: Delivery is usually timely, and the reliability of the service is good, with few reports of lost or delayed shipments.

In-Store Shopping Experience (if applicable)

Store Layout and Ambiance: The in-store experience is pleasant, with a well-organized layout and an inviting ambiance that reflects the brand's global theme.

Staff Knowledge and Friendliness: Staff are typically knowledgeable and friendly, providing a helpful and welcoming shopping experience.

In-Store Promotions and Events: They often host in-store promotions and events that enhance the shopping experience and provide additional value to customers.

Sustainability and Ethical Practices

Eco-Friendly Product Options: They offer a selection of eco-friendly products, catering to environmentally conscious consumers.

Fair Trade and Ethical Sourcing Policies: The company is committed to fair trade and ethical sourcing, ensuring that the products are produced under fair conditions.

Company's Environmental Initiatives: They have initiatives aimed at reducing their environmental impact, though more detailed information on these practices would be beneficial.

Online Shopping Experience

Ease of Placing an Order: Placing an order online is straightforward, with a simple checkout process.

Payment Options and Security: A variety of payment options are available, and the website's security measures are robust, ensuring safe transactions.

Order Tracking and Updates: Customers receive timely updates and can easily track their orders, providing peace of mind regarding their purchases.

Customer Engagement and Community

Social Media Presence and Activity: They have an active social media presence, engaging with customers and sharing content that reflects their brand values.

Community Involvement and Partnerships: The company is involved in the community and has partnerships that align with their global and eclectic brand image.

Workshops, Classes, and Events: They offer workshops, classes, and events that engage customers and create a sense of community around their brand.

Final Thoughts and Recommendations

Overall Impressions and Experiences: The overall experience with Cost Plus World Market is positive, with a few areas for improvement. The unique product selection and international flair make it a standout retailer.

Who Would Benefit Most from Shopping Here: Shoppers looking for unique, international, or handcrafted items for their home or as gifts would benefit most from shopping at World Market.

Suggestions for Improvement: Enhancing the sustainability and ethical practices information available to consumers and expanding the eco-friendly product range could further improve the shopping experience.

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Contact Cost Plus World Market customer service

Phone number

+1 (877) 967-5362

Website

www.worldmarket.com

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