World Mark the Club / customer service
World Mark is notorious for their horrible Web site. Navigation is clumsy at best. I tried to book a vacation and for the 3rd time it wouldn't book. I had to call instead. Since my expiration date for my points was April 30th and I called May 2nd, they refused to refund me my 9, 400 credits! What a rip-off! I paid my dues, they shouldn't get to steal your credits. Don't bother buying into World Mark. They're always booked-up at the popular spots so you need to plan 13 months out. Their customer service is rigid and unhelpful. Sorry I bought it.