This is by far the most unprofessional company I have ever purchased from. I am deeply regretting purchasing my office chair from them!!! I placed an order on august 3, 2017 and it is now august 15, 2017 and the order is still pending!!! Absolutely ridiculous! When I called customer service I was shocked to be placed number 32 in the phone queue! My god, I will be disputing the charge with my bank now. Never ever again!