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Woolworths / bad attitude

South Africa Review updated:

I was at the Adderley street branch and was shocked to hear a manager (sheila) shouting and actually swearing at staff on the floor and me as a customer walked past and heard this.This is just rude and unproffesional and you don't talk to staff like that.I was even more shocked when i asked the staff member about the managers attitude and she said it's normal they use to it already because it happen all the time.What angered me even more is that she said that they complained numerous times to the Store Manager but nothing gets done.This is just sickening.

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Comments

  • Sm
      19th of Apr, 2013

    I had a Woolworths card since about 2012, every month I would use it and settle it up immediately.
    Then I stopped using it for a while. After I stopped using it I didn’t receive any more accounts, which I thought was normal.
    My fiancé and I then started looking at a house and I pulled up my credit record and saw that there was an outstanding amount for Woolworths.
    I got the email addresses for Woolworths and emailed them on 5 April, and waited for a response. I received a response from the Customer Services department stating that they could not assist me but that my query had been forwarded to the Financial Services Department. On 9 April I still had not received any feedback from the Financial Services Department, so I sent another email requesting feedback. On the 10th I sent yet another email asking for someone to please contact me.
    On 15 April I called in, and waited on the line for close to 20 minutes before someone answered. The person I spoke to could only tell me I had been handed over to the lawyers. Is this legal without first contacting me? Only then did I receive an email stating that they would get the balance information for me.
    Then the gentleman from CMB Debt Recovery sent me the outstanding balance letter. Which was the first time I had received any documentation in regards to the Woolworths account. When I asked if there were legal repercussions because of this, he simply told me that I would be issued a clearance letter. I then requested a reversal of the amount on my credit record namely because I never got anything on email and nothing on calls from them either, and my details had not changed. The amount is not an issue, but I would only settle with a reversal of the blacklisting.
    He referred me to speak to Woolworths because once they handed me over they would have listed me with the credit bureau.
    On 17 April, Woolworths sent me the same letter that CMD had and stated: “Once the account has been settled a profile update will be completed to reflect the account status and the agency will provide you with a paid up and closed letter as well.”
    This does not help me as it will still reflect as bad debt on my name, for something I was never aware of and was never made aware of.
    I then requested a statement breakdown, to ensure they were not charging me unduly for legal fees – and got no response. I also requested again for the reversal and still no response.
    I would like to take this matter further and would like to know what my options are?

    0 Votes
  • Co
      20th of May, 2013

    Is Woolworths ever going to reply and or respond to my complaint earlier?

    0 Votes
  • Ma
      12th of Nov, 2013

    yesterday 11/11/2013 I called your toll free number to activate the card I got for my husband in the post, spoke to faith, she said she needed to speak to my hasband seen that it was mailed to him, right enough, 1 she sa asked him what his work tell number is he called me to give it because he never knew it, Faith said she thought it was very strange that he never knew his own work telephone number and that he Must know it the damn cheek I mean it happens, in know it because I am the receptionist!!! my husband and I were upset 2 he asked me for the postal address yet again she commented on it in a very rude manner, now I know when working with people you have to have a friendly personality which Faith clearly lacked!!! we wanted this card because we love your store and love shopping there. eventually my husband just hung up on her because he had already lost interest, I thought she would call back as she had all our contact details .we were under the impression that my husband was probably impersonating himsel[censored] I hope this would be sorted for future reference,

    +1 Votes
  • Te
      26th of Jan, 2014

    Today I had the worst customer service from the Woolworth Store In Chatsworth, Durban, South Africa and I'm still trying to recover and make sense of it. The manager showed my wife and I total disrespect and some of the "customers" came up to me apologising and asking If there's anything they can assist with . This was my worst experience ever and I vowed to the store manager that after this was over she would learn allot more about how to interact with customers!! My wife received a top for birthday and she had taken It to the store to get a smaller size as this was a gift and it was quite big.So I accompanied my wife to the store and a young gentlemen said to us that we need to get a voucher as this store does not keep that particular lady top.So due to holidays etc, the lines were extremely long so we decided to come another day when the store was not so busy. So we decided to make a trip to Woolworth store this afternoon.We first went to the same gentleman who first told us that he could not locate the garment and he Instructed us to follow the queue as everybody else did.So we did. A few minutes later It was our turn to be assisted and we were back with the same gentleman.Well he proceeded to do some work on the computer etc and thereafter looked at the garment. Thereafter he calls the store manager and starts to inspect the garment as If we were doing something wrong as If we were criminals who deliberately fraudulently did something .So then the store manager comes In full view of all the customers and says"company policy" we don't credit or refund items that have been worn" We were in shock! So my wife and I decided to defend this as we are 500 percent correct In saying that she did not wear the garment.Maybe tried on by several people before the garment was bought as a gift but The manager proceeded to say further to this "you can take it up with head office" I will write down the number and you can contact them" She did not want to listen to us ..neither did she want to hear our version of the events...and what makes it even annoying was that I said I need to speak to the store manager (As she was acting store manager) and she says he is not available. I therefore asked her to contact him via his cellphone and she replied saying that she tried calling him and his wife answered the call and she said he was not available to take the call has he went out. I COULD NOT BELIEVE MY EARS!!! My question to her now was "In the event of an emergency who do you call or what do you do? She responds that she would make a decision. So I said to her " I am the customer.She Is the store manager.I have a problem and I need your help.Can you make a decision and help me...at least try? She just kept quite In full view of the all the customers there and walked away as If we weren't even standing there!!! I welcome any comments as the store Is merely a service provider and nothing else!! To Woolworth store owners, shareholders etc...teach your staff about customer service! Its pointless having the best quality products to sell at your store when your management and staff provide shoddy dodgy services! You wont service very long with that sort of customer service! My contact email Is terence.[protected]@gmail.com If you want to comment. " I'm not afraid to be challenged as the product was paid for and not given to me as a handout by Woolworth!

    0 Votes
  • Me
      14th of Feb, 2014

    Please can some one tell me why I am paying cmb for my account but I am being harassed By mbd thanks this is very upsetting

    0 Votes
  • Le
      21st of May, 2014

    I took out a loan from WFS and the recorded conversation on the initial amount agreed to be deducted via debit order does not correspond with the initial said amount. The deducted amount is double the amount agreed upon - i have spoken to 4 consultants and they all cant give an answer, how many customers are experiencing the same??

    0 Votes
  • Cv
      18th of Nov, 2014

    I just received a call from an attorney's office on behalf of Woolworths. I was handed over due to non payment, but I have not received any statements. They e-mail me about specials but cannot inform me that I made a short payment.
    Now I have been handed over to attorneys, because according to Woolworths they tried to phone me. Bull!! They did not try to contact me either via telephone or e-mail. The attorneys office phoned me on a private number and I answered - so there is no excuse from Woolworths.
    I will settle my WW credit card and in store card and cancel all my accounts with them.

    0 Votes
  • He
      5th of Jan, 2015

    I have purchased double thick burgers countless times, but once I fry them they shrink at least 50%. I am left with a small thin patty. The patty is tasteless. If I want Checkers quality, I would buy at Checkers.This is not acceptable.

    +1 Votes
  • Da
      14th of Feb, 2015

    14 Feb 2015, 16h- found blood in fresh whole chicken chest and abdominal area, spine and external bruises. Findings are suggesting that the chicken was dead before the head was cut off for hours.

    0 Votes
  • Ah
      25th of Apr, 2015

    The trolleys are your Wendouree Stocklands Store are old and most should be replaced I am fed up with having to attempt to use them. Your lack of consideration for your customers has been noted until they are replaced I will shop elsewhere.

    0 Votes
  • Na
      25th of Apr, 2015

    I am very sorry you are having problems. I don't have any solutions, I was just amazed that a Woolworth's still existed. We haven't had one around here since the 1990's

    0 Votes
  • Al
      17th of Sep, 2015

    The strawberries that was purchased by my partner after his shift had finished were off and going sour. The produce manager couldn't be bothered checking the strawberries. We purchased them Tuesday night they were no good by Wednesday .. If you are able to email me I would be happy to supply a photo of evidence to support this. As my laptop doesn't allow to upload photos i don't have the right connections.

    my email : [protected]@gmail.com

    0 Votes
  • Re
      1st of Oct, 2015

    I shop at Woolworths Carousel, I find that everything is fine but for one section and that is the deli area. I am always waiting for service. Either there aren't enough people to serve or they are (all) doing other jobs like cleaning. I have walked away and shopped at another store. I normally shop at woolworths after 3.00 pm. One other thing a few months ago there was Dutch foods area.. and I bought something each time I shop. Is Carousel getting it back?

    0 Votes
  • Mr
      14th of Oct, 2015

    I had a big full in your store in bupengary Q L D. And I am in pain every day. And all I got was sorry and are we. Out of pocket for medical money. Well that is lovely. When I shop at your store every day. Thanks for nothing. Jackie grant.

    0 Votes
  • Re
      30th of Nov, 2015

    We found a red plastic bead in one of your meatballs . Thought you should be aware. We only ever order online so no idea where food came from. Name: Geoff Worsley 21 Crompton Dr Wattle Park Adelaide 5066 #0468 705 447

    0 Votes
  • Re
      18th of Dec, 2015

    How can you justify the price of watermelon in these 2 stores cardinia thur 17/12/2015 $1.oo kilo packenham fri 18/12/2015 $1.99 a kilo. RIP OFF COLES HERE I COME

    0 Votes
  • Re
      22nd of Dec, 2015

    Please Help the service manager Manpreet Kaur of Woolworths Moorebank NSW because cash office Lady called Marina is Bullying her all the time she has few other girls with her aswell Manpreet is pregnant she should not take any stress I'm Manpreet's Husband if you won't do anything I have to deal direct with this lady Regards

    0 Votes
  • Re
      6th of Mar, 2016

    I did not receive any phone call from either manager from Woolworths, Cleveland. I had to take myself to Redlands Hospital on the morning of the slip/fall and have extensive ligament and tendon damage to my left foot as well as damage to my back.I will never go into a Woolworths store ever again. Coles is just around the corner and that is where we will be going from now on. Thanks so much for your care and concern for a customer that injured herself in your store.

    Amber Willoughby

    0 Votes
  • Ig
      7th of Mar, 2016

    I have been loving enjoying my hot cross buns in the lead up to Easter time, but I was recently informed that they include Palm Oil in their buns. This industry is linked to major issues such as deforestation, habitat degradation, animal cruelty and indigenous rights abuses in the countries where it is produced, as the land and forests must be cleared for the development of the oil palm plantations. I must say that I was incredibly disappointed to discover this, please spread the word.
    Do not buy Woolworth's Hot Cross Buns.

    +1 Votes
  • Co
      7th of Mar, 2016

    Yes I too have heard this disturbing news. I agree very heartily with iggy!

    0 Votes
  • Gf
      16th of Mar, 2016

    Not everybody is comfortable using self serve checkouts, or waiting in long q's for service, brimbank supermarket is an example of a badly managed store understaffed ? Do something about, I've been a resident and shopper there since it opened it just keeps getting worse, Opening of Coles and Aldies
    Has been a saviour.

    0 Votes
  • Al
      19th of Jul, 2016
    Woolworths Petrol Store - They are defrauding their customers.
    Woolworths Petrol Store
    United States

    My complaint is about Woolworths Petrol Store. Their system is not working properly. I always wondered why I had to fill more on this petrol station. Yesterday I filled my gauge fully and they took money for 75 liters. However my gauge capacity is only 65 liters. They are defrauding their customers.

    0 Votes
  • Ca
      23rd of Aug, 2016

    I recently purchased some hot Chinese chicken wings from the deli (31/05/16), and was quite enjoying them until I came across a large piece of wing feather in one!

    0 Votes
  • Ha
      23rd of Aug, 2016
    Woolworths - Unable to make payments
    Woolworths
    United States
    woolworths.co.uk

    I went to Woolworths at Melrose Arch today - I spent over an hour purchasing various summer clothing & shoes for my 3 small children as we are going away for the weekend as well as some sandals for myself. When I get to the till I am told 'you can only pay using cash - we are offline - no debit, credit or woolies cards are working. I asked to speak to the Manager - when I asked why they don't notify their customers that their systems are offline, he just said 'we don't have the facilities to do that'. Why do you not put a sign on the entrance notifying customers of this? Why is the manager himself not standing at the entrance to the store notifying customers of this? Neither he or the teller were very phased by this at all - I was told just pay with cash then. I don't know about the rest of South Africa but I certainly do not walk around with wad loads of cash in my purse! I am a VERY loyal customer of Woolies but this has put a very sour taste in my mouth. Clearly my time is not important to them at all and they are quite happy to loose sales. When I got back to the office, it turned out that it had just happened to 2 of my work colleagues too!

    0 Votes

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