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1.1 1443 Reviews

Woolworths Complaints Summary

24 Resolved
1418 Unresolved
Our verdict: If considering services from Woolworths with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Woolworths reviews & complaints 1443

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M
4:06 pm EDT

Woolworths minced chicken

A very loyal customer of Woolworths, I am very disappointed in the chicken produce you are selling. Last night, I stopped in at my local Woolworths on Epping road in marsfield and picked up a few ingredients to make a healthy dinner, after an intense gym workout. I bought a few bits of fresh produce and 2x 500g Woolworths chicken mince. They weren't on sale, and read the 18th September as an expiry date. Being the 13th I grabbed two and headed home to meal prep. I opened the chicken and the smell was absolutely horrendous. I let it sit for a few minutes, thinking it may have just needed to air a bit. After that I went back into the kitchen and by this point the smell was just about through the house, almost making me sick! I was devastated that I wasn't able to cook and meal prep for the remaining part of the week and really upset as this is the third time this has happened. If it wasn't after 8pm, I would have gone up and made your manager sniff that chicken! Instead I defrosted some frozen stuff in my freezer and cooked something else and ended up in bed quite late. I am not normally one to whinge, but this is quite literally the third time the chicken has been off when the date is still in tact! What is going on? Is the chicken not stored correctly? Im getting sick of coming home and hoping for the best where the chicken is concerned. I would like a refund for the chicken I bought- all of it. That's 6x chicken mince packs over the last two weeks. I would appreciate if someone got in touch to let me know what is going on with your chicken! Thank you.

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7:29 am EDT
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Woolworths services

Today 3rd Sep 2017 at 5.20pm, I went to Woolworths Macarthur square with my sister for our groceries. I was so upset with their customer service. I went to the check out serving by a male staff, his name is Joshua. He even did not say hello and gave us a smile. My sister spent $46.53 and I spent $39.63, I asked him " can we have some sticker, please? " He gave me 5 stickers! Then I showed him our 2 receipts, he took them, used his finger nail to scratch the receipt, it showed we can have 7 stickers, he did not give me anymore sticker but thrown me back our receipts and said "that's it, you go". He was so rude! It was hurting my feeling as I think he doesn't want to serve Asian customers.
We came for shopping, paid to Woolworths and we was very polite to him.
Is this the way Woolworths serving their customers? So rude! I better go to Coles or aldi. Better customers services and better deal. At least, their staff never rude to us!

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7:43 pm EDT

Woolworths 24 pack coke

On Sat 26th Aug 2017 l purchased a pack of coke cans from the Ararat Woolworths. On arriving home l went to put these in the fridge only to find that 5 out of the 24 cans had been damaged and that a staff member had clearly stuck the box back together (they would of had to have known that all 5 cans had been damaged to the point that they were unuseable). I would have returned these but we do not live in town so it meant a drive back to town to replace them. My biggest issue is that lm am disappointed that some one would do this to any customer and l find it deceitful. I am a regular shopper at Woolworths and a rewards participant.

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5:23 am EDT
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Woolworths I am complaining about the lindt chocolate bar

I'm Marianne Mendoza from Ryde NSW.
My daughter bought Lindt Creation Creme Brulee on 27 May 2017 at Woolworths Top Ryde Shopping Centre as my presents for my birthday. Unfortunately, the bar has best before date as 30 April 2017. This is very disappointing. Why would you put passed date on the shelf? It was fortunate I looked at best before date before consuming the chocolate bar.
If you could get your staff to check the consume date before putting them in the shelves as this might cause a severe sickness to the consumer.
Please advise how you want this bar to be return and get my daughter's refund.

My contact details: email - mendoza.[protected]@gmail.com

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1:26 am EDT
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Woolworths the great packaging scam!! a 750 gram pack had only 250-300 grams inside macro muesli with coconut, almond, maple syrup

WE shopped at Woolworths, Smithfield, Qld where we bought this Macro Muesli product about a week ago (May 23-25) Only opening it today, May 31.
The packet stood in the cupboard beside a package of 750 gram Pure Harvest Organic Muesli and suddenly the difference between the two became obvious. Macro had about one third less product. Cereal makers had notoriously put their products in oversized boxes to appear 'huge', but I thought that stupid 'con' had been addressed
long ago. IT appears you guys are still doing it. This is not some other company's product, it is your product brand and what goes in the box is your responsibility. There are checks in the assembly line for mistakes like this so I must presume there is a good chance it was intentional.
Please reply.

Chris

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4:59 am EDT

Woolworths marvel discs

I have been collecting the marvel superhero discs for my autistic son and thought it was great as he got right into them. But I have to say that I am very disappointed with the way it has been ran. For something that is targeted for children it has been make soooo hard to collected all of them. I have been on sites trying to swap the spares I have for the ones my son needs and everyone is looking for the same numbers. If your not going to make it easy for kids to collect them all then you shouldn't of ran it at all.

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Denise Bekut
, US
Jun 10, 2017 10:22 pm EDT

Woolworths have damaged there reputation, by letting there customers down. These disc are a nightmare. people selling these disc for absurd prices.
These were for kids, but there being used for profit.

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K
9:20 pm EDT

Woolworths oysters-smoked select brand

Bought 6/4/17 Woolworths own brand smoked oysters x 2, since eating 1 pack I have been coughing continuously and got asthma, the only thing I had to eat was the oysters so I turned over and read these come from catchment are FAO 61, reading into this I goggled the catchment area and these come from japan with a warning to stay away from eating anything in these catchments as they are from Fukushima which is radioactive, if I knew prior to buying them the side affects I would get I would not have bought them its not worth the chances of getting asthma brought on by eating these, i'm very disappointed in this brand

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4:45 pm EST

Woolworths 50g pouch of winfield red has holes in the side of the pouch

i purchased a 50g pouch of Winfield red tobacco on the 9/2/2017 form my local woolworths store only to get home and find there was holes in the side of the pouch . on opening it, I found the tobacco inside was stale and dry and I have lost half of this tobacco to my pocket as I hadn't realised there was a hole in the side of my pouch . a replacement would be muchly appreciated as I cant afford to replace this .

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1:54 am EST

Woolworths woolworths spinach and ricotta agnolotti

To whom it may concern
I bought the above product, Woolworths brand, Spinach and Ricotta Agnolotti on the 25th of January at my local Woolworths store in Willagee, Western Australia.
I made a meal using this product on the 29th of January and I was both shocked and revolted to find a piece of bone in my meal.
As I have been a vegetarian for over two years it is impossible this bone came from anywhere else, other than your product.
My desired resolution to this complaint, well, to be compensated for this experience, I would like a Woolworths giftcard, as apparently I have already earned store credits worth $500 aligned to my email address [protected]@optusnet.com.au.

yours faithfully,

Tracey Donovan

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2:02 pm EST

Woolworths unavailability of products

I am at Nambucca heads and shop at woolies pretty much exclusively however I am now getting really frustrated as items I used to be able to get at the store are no longer carried and I have to either drive to Coffs Harbour or if friend/relation is going there to get items for me. These items are caffitaly Gloria Jean coffee capsules, Brazilian/niguarguan, Taylors aioli mayo ( which due to severe allergy is one of the few I can eat) macadamia milk, McCormick's potato scallop mix and the list just grows. I understand if a certain kind of product is slower to move it is replaced or dropped from stock list, but come on it is seriously getting ridiculous, and before it is mentioned macksville doesn't carry items either. So it is a trip to Coffs Harbour a good half hour + or attempt to get at local IGA.

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4:36 pm EST

Woolworths simply heat slow cooked beef ribs

Yesterday I bought this product from your store in walkerville, sa. The pack weighed 0.528kg and was priced at $8.97.

1. When I opened the cardboard pack I discovered that there were only two ribs. I had expected from the size of the box that there would be enough meat to feed me, my 5yo and my 3yo when accompanied with vegetables. This was not the case. I gave the kids a reasonably-sized portion each and there were only a couple of bites left for me.

2. The pack contained a huge layer of fat. Our plates and the serving platter in the dishwasher are covered in fatty globules and my mouth felt coated in a layer of lard after I ate.

All in all, I would have been better off spending the money on gravy beef and using my own slow cooker to feed my family. Very disappointing.

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7:35 pm EST

Woolworths woolworth mobile

Woolworth mobile is the worst & rudest customer service team that I have ever dealt with. If Woolworths can't provide efficient service why do you foray into new line of business? I signed up for Woolworth's Mobile after confirming to customer care call center that my $59 plan includes calls to overseas countries specifically UK, Germany & India. Now they say I can only call Mobile numbers to one country and land lines in other? Is that some joke? Moreover the customer service is so rude that they don't even listen and ask for ransom of binding contract amount. I feel that's unfair to customer and unfair as telecom operator.

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3:12 pm EST

Woolworths plumpton store sup/manager

Dear Woolworths, im a regular shopper at Woolworths Plumpton nsw, on the 29th 12 2016 I bought a Neutrogena hydro boost gel cream 50 g, I thought I was half price, when I was checking out and told the 40 g s on sale not the 50 g, but ur staff told me I could put it on rain check which I did on that day. and today I went back to Plumpton, the lady in a white shirt told me I didn't have the recipe, pls note the rain check lady told me only need to bring the check and the product she didn't tell me the evidence of proof. The lady said its MY PROBLEM and she said the rain check doesn't work that way. Look im the loyal customer and told different stories for 1 thing and being told its MY problem!? for several times, is she capible for her position as a supervisor /manager? I want a answer pls

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10:50 pm EST

Woolworths potato topped chicken pie

I just paid $12 for a half full tray of overpriced manufactured mashed potato sitting on a layer of transparent gravy. Despite the products name we could not find a trace of chicken...yes there were a few peas and frozen style cubed carrots in there. We couldn't see any onion or celery...and mashed potato was far from 'creamy'. Im a big advocate for prepackage meals but this Woolworths is a massive fail. We are unlikely to try the rest og the range as a result. Coles are smashing Woolies in this area.

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LinLin63
, AU
Apr 09, 2018 7:11 pm EDT
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I agree, I have recently bought this product as well and was very disappointed, as there was not much filling and all potato topping.
Not sure if they have changed this receipe, because I have previously bought this and the filling was quite generous.

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K1French
, AU
Jan 17, 2018 3:29 am EST
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We just tried the Woolworths Potato Topped Chicken Pie. There was zero chicken pieces! Plenty of vegetables and potato. The tasty was extremely average. The meal was overpriced. I will not be recommending or trying anything else in this range. Very disappointing.

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10:04 pm EST
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Woolworths overcharge, small but not the first.

During our weekly shopping trip today, my wife purchased a Select Chocolate Chip Banana Loaf 550G (bar code 9193006335941450002255) which was marked down (supposedly) from $4.50 to $2.25. The docket (Store 2340 POS 002 Trans [protected]:10 23/12/16) shows the full price of $4.50 NOT the "Reduced Price" of $2.25.
This is not the first time we have had issues such as this, and as we are pensioners we need to keep a sharp eye on what we spend.
I have attached photo's of the item and the sticker indicating its reduced price status. I have also included photo's of the appropriate sections of the docket (the whole docket is too ling for a photo).

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8:26 pm EST

Woolworths no christmas carols

I am submitting a complaint regarding not playing Christmas Carols this festive season. I would like to know why the powers that be have decided this year not to continue with the Australian tradition of playing Christmas Carols. We are a Multicultural Country and celebrate a diverse range of traditions. Not Just religious traditions either. You don't have to be religious to celebrate Christmas as your company fully knows and makes the most of one of the busiest times of the year. If truth be known most people from all ethnicities respect each others cultures. Please don't try and use the excuse that some one might be offended as I can tell you that I am OFFENDED that Woolworths have not respected the Australian Cultural Tradition of simple Christmas Carols.

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Update by Cheryl Copley
Dec 22, 2016 8:40 pm EST

I would like to know why Woolworths have decided not to play Christmas Carols this year. I am not a religious person but to celebrate Christmas as most people do. As Australians we are told that we are a multicultural country and celebrate a lot of different traditions and cultures. There fore why is the Aussie tradition of Christmas Carols not included in Woolworths stores. Woolworths make the most of one of the busiest times of the year as there sales show. I am one of many people that are OFFENDED that one of our traditions had been axed in case it offended someone.

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1:48 pm EST

Woolworths woolworths insurance

Further to the below email I sent another on 22/12/2016 and have not received a response:

Good morning

Further to my below email, I have been in contact with my bank and your company multiple times to rectify this issue to no avail

The amount has been taken off my credit card and cannot be cancelled by my bank so I am left without this money over Christmas

I now have to wait for a refund from you which could takes weeks including the Public Holidays

I am left with pretty much nothing for Christmas

I am requesting someone from your organisation to call me back regarding this complaint

I have always been a loyal customer of Woolworths and now I can’t even do my shopping there for Christmas lunch

Email sent on 20/12/2016 to '[protected]@woolworthsinsurance.com.au'

I have just checked my credit card to find that an amount of $1, 128.49 has been deducted from my credit card from Woolworths Insurance

I did not authorise this payment so I have called your customer service number and the lady I spoke to advised me that my home insurance premium automatically renewed unless I advise otherwise

I obviously was not aware this was happening however can appreciate it is in the “fine” print.

The complaint I am making is not receiving anything prior e.g. a renewal policy via email or letter advising what the new premium was or any correspondence at all.

I haven’t received anything via email or post to give me the information or to even request monthly deductions rather than paying a one off payment. I was given no choice or was not informed and have heard nothing from Woolworths since I originally set up my insurance

Now I have to wait 5-7 business days over Christmas to receive my money back that I only noticed had been deducted because I was trying to work how much money I had left for Christmas food over this busy time

I am extremely upset by what has happened and disappointed in not receiving some sort of correspondence about my renewal of policy to remind me to address this

I am left without any credit on my card for food and Christmas presents and have to wait weeks for this to be refunded at no fault of my own

I have a 2 year old son and elderly parents I am supposed to look after during this time with no money

I would appreciate a response to this ASAP with some sort of explanation and compensation

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1:00 am EST

Woolworths incorrect balance of opal card tap on

This is Tony Chang.

At 19/12/2016 5:06p.m., I recharged Opal card at Woolworths located at Town Hall.
I am sure that I asked to tap on 20 dollars and it had been automatically spent from my bank account.

However, I just realised today that only 10 dollars was tapped on. I had plan today and just realized that this happened so my whole day has been ruined.

Evidences (tap on receipt and Bank transaction history) are included.

I am so disappointed on Woolworths’ customer service. I am expecting appropriate action from Woolworths.

Cheers.

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12:06 am EST

Woolworths pa use

I have never complained before, but would like to inform you, you have lost 2 customers today, and I suspect many more, if you do not ask the female with the loud, scratchy obnoxious voice, to please refrain from using the PA system.
Her voice is a torment to ears and excruciating to hearing impaired to unfortunate people wearing hearing aids.
THIS IS NOT A LAUGHING MATTER

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5:49 pm EST

Woolworths nudie juice and original juice company black label

I first purchased from Pacific Fair Woolworths the Origional Juice company orange and blood orange juice which had an off fermented bitter taste, undrinkable. It still had almost two weeks until the expiry date.
The next week i bought a 3 litre Nudie orange with pulp juice and noticed a fizzy taste, later realizing it had expired a few days ago.

Since this has happened twice now i feel i must complain, these juices are not cheap to just throw away. It would be great to have a refund or credit and know i can still continue to purchase items with with ease of mind.
I will now check the expiry dates in items, as i didn't realize expired products could still be sold at woolworths.

Thankyou,
Jessica

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Woolworths In-depth Review

Overview of Woolworths: Woolworths is a well-known and established supermarket chain that offers a wide range of products to its customers. With a strong presence in the market, Woolworths has become a go-to destination for grocery shopping.

Product Range and Quality: Woolworths offers a diverse range of products, including fresh produce, pantry staples, household items, and more. The quality of their products is generally high, with a focus on freshness and sustainability.

Pricing and Value for Money: While Woolworths may not always have the lowest prices, they do offer good value for money. Their prices are competitive, and they often have promotions and discounts that help customers save on their grocery bills.

Customer Service and Support: Woolworths prides itself on providing excellent customer service. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns. They also have a dedicated customer support team that can be reached through various channels.

Online Shopping Experience: Woolworths' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and delivery options are flexible. The website also offers personalized recommendations and easy reordering for a seamless shopping experience.

Store Layout and Ambience: Woolworths stores are well-organized and clean, making it easy for customers to navigate and find what they need. The ambience is pleasant, with bright lighting and a welcoming atmosphere.

Loyalty Program and Rewards: Woolworths' loyalty program, Everyday Rewards, offers customers various benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts, vouchers, and exclusive offers.

Sustainability and Ethical Practices: Woolworths is committed to sustainability and ethical practices. They have initiatives in place to reduce waste, support local farmers, and promote environmentally friendly products. They also have partnerships with organizations that focus on social and environmental causes.

Delivery and Shipping Options: Woolworths offers multiple delivery and shipping options to cater to different customer needs. They provide home delivery, click and collect, and same-day delivery services, ensuring convenience and flexibility for their customers.

Returns and Refunds Policy: Woolworths has a fair and transparent returns and refunds policy. If customers are not satisfied with their purchase, they can easily return the product and receive a refund or exchange, provided they meet the necessary criteria.

Availability and Accessibility: Woolworths has a wide network of stores across the country, making their products easily accessible to customers. They also have an online presence, allowing customers to shop from the comfort of their homes.

Competitor Comparison: When compared to its competitors, Woolworths stands out for its wide product range, quality, and customer service. While there may be some price variations, Woolworths offers a comprehensive shopping experience that sets it apart from the competition.

Overall Rating and Recommendation: Overall, Woolworths is a reliable and customer-focused supermarket chain. With its diverse product range, quality offerings, and excellent customer service, Woolworths is highly recommended for all your grocery shopping needs.

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