Woolworths
reviews and complaints

I completed an order at woolworthd online on thursday (17/05/18) when i put in my card details to pay for the goods it came up with an error, order did not go through but the money was taken out of my bank account. Straight after this happened i contacted woolworths and they fax my details to my bank to return the funds back to me, i was advised i will receive the funds in 3 business days. I called again on Monday (21/05/18) to confirm my information had been sent off as i have received no confirmation from woolworths and he said the funds had been removed from their account and confirmed i will get my money back on 22/05/18. Well today is 22/05/18 and i still have not received my money, called woolworths AGAIN to confirm transaction details to provide to my bank to check the progress, i said to the lady i want to be compensated but she said 'the funds have been removed from woolworths account therefore this is now not their issue and i will not be compensated, will need to take this matter up with my bank'. What the hell woolworths! This was NOT my issue! Very pissed off! I only shopped with woolworths as coles online had no pick up options available for that day. Maybe next time when this happens you should try and help the customer instead of taking no blame. Why could the lady not just faxed my order to my selected woolworths? Why does the funds have to be returned which is not a quick process!

Hi, Can I please request that Kingland Dairy Free Yogurt is continued at Woolworths stores. Being dairy free we have far fewer options than people who can eat diary and my children and myself were very satisfied with the Kingland Dairy Free yogurt (it is the only yogurt my one child will eat). They are also much lower in sugar than the other soy yogurts. Thank you.

On Monday 21/05/2018 at 1328hrs as printed on my receipt I was shopping at Woolworth's Bass Hill Plaza, Sydney NSW. I was at the self serve checkout due to less staff on service checkouts, Store 1147 POS 061 TRANS 674 I was scanning my items when the staff approached asking to check if we scanned the meat properly even though she was watching the entire time and seen us scan it, now she seen it was correct and by that time it was obvious I was wrongfully accused and had everyone there stare at us thinking we are thieves and putting us down. I have been a security officer for 9 years and I have worked in shopping centres I know how the law works with Woolworth's and I know what they can and can not do. I felt very embarrassed as its the month of Ramadan and stealing is a very big crime also the fact there was a lot of people there that might know me and could've ruined my family's reputation. I asked for her name and she refused to tell me and had no name badge in what I thought every staff should have? Another customer at a checkout was asking for help and all she was doing is staring making sure we scan everything and didn't help the other customer until we have finished our shopping. I went to the customer service and spoke to staff named Emily, I asked for a manager and she said there manager is not available so I asked for the assistant manager and got told there was no assistant manager and told me she is in charge of customer service so I explained to her what has happened and why it happens with that exact staff member everytime we go shopping I spent $226 on groceries so why should I not pay for anything, I just want an outcome on why we keep getting harassed. That staff from self serve her name is Hai if that's how it's spelt. I spoke to the bass hill manager Kevin and was not a help at all he explained it's her job and that every hour 30, 000 people go in and out I'm happen to be one of that 30, 000 that gets searched stared at and stopped all the time. Kevin was saying that he will review the footage and let me know. Now if I wanted an outcome on the situation Kevin should have taken all my details but instead did not ask for my name or my contact details. He sounded very dry and couldn't care less as I've said I've worked with Woolworth's managers all the time and I have seen this attitude of throw it away he won't do anything but instead I'm taking this further. I want an outcome of this otherwise I will be taking legal advise for wrongfully accusing before I even paid and scanned all my items. That staff member Hai is the only one that does that to us all the time and everytime she turns out wrongfully accusing.

Thank you
Amir Kaloof

Hi i'm a regular shopper at woolworths kippa-ring, my partner and I was purchasing things when we were served by a staff member who had really poor customer service at 1.29pm today. She seemed like she didn't want to service us and was abrupt and short which we didn't appreciate and as a loyal customer I find it disgusting that staff act that way today and at the front of the shop promoting [censored] customer service. Turns me off shopping at woolworths. She walked away while we were trying to get an explanation about the boat competition that they had on and didn't care what we had say and she did not explain herself properly. The staff member says if u spend $50 or more you get one entry form, if u spend $300 you'll still get one entry form which I think is abit unfair and can you provide information and why was your staff incompetent in doing her job serving customers. Can there be more happier friendlier staff with great customer service

Hi There,

We recently purchased these burger patties from Woolworths and although we have done so in the past, we never found foreign objects inside them before.
I literally bit into a piece of glass and crunched it! needless to say it was an awful experience, telling my kids not to eat theirs any further just in case.

Please see attached photos, the image with the finger indicates the piece of glass removed from my mouth and a better image next without the pointing finger, also the container purchased for your records.

I purchased the product believing it to be a 100% Australian product but discovered that it only had (at least 40% Australian honey). I find this information very misleading as I do not know what this Honey is being topped up with and where it comes from. In Australia we have disease free beesunlike many other countries. I do not understand why our Australian products should be topped up with who knows what! I returned the unopened jar . Could you please let me know if you agree with this practice.
Regards Dianne Morgan

Lokal store Pacific Pines gold cost QLD. We don't like this kind of labeling making us fell we are getting a great deal. This is not the first time i come across this and if find this annoying . I think you should explain why you try ripping loyal customers of like this. How much more is going on. Look at the photo that I attached. Please respond. [protected]@gmail.com
Lars

On the 16th May (approx 0930) I went to purchase a Kraft dip, specifically either salmon & dill or prawn & crab. After looking & noticing the entire dip range had been halved! I approached a staff member to query whether the dips had been moved, she was unable to help but offered to call area staff to assist. Said team member arrived & explained the dip range had been deleted. I asked for a complaints/feedback form to voice my disgust, unless you like hummus, guacamole, beetroot or french onion, gherkin dip, there is nothing to choose from anymore. This staff member proceeded to take me up to the service desk & explained what I wanted, this person didn't know where to find one, asked another team member, who asked another team member who got the front end controller, who said these forms don't exist. Not one of these 5-6 members had any idea what web address or phone number to contact to voice a complaint. Totally disgusted how little your workers know about how to handle complaints. Train your staff.

Hi I'm totally disgusted in finding a rubber seal of some sort inside the bag of crunchy noodle coleslaw mix.
I was feeling sick and vomiting after eating it. I had a look to see what was wrong with it. Only to my horror discovering the white coloured seal.
I purchased this at Woolworths Stirling. Westminster Perth western Australia 6061.
My email address to contact me is [protected]@gmail.com. phone [protected]
Regards Paul Rawcliffe.

The Woolworths service station on Birkdale road Birkdale has put signs on their pumps stating that 5hey are out of order. It is strange that the prices of fuel is about to go up here this weekend. I believe that they are trying to make extra profits from the fuel that they have in their tanks.

This is not a good look for Woolworths. As a loyal customer I am disappointed in this action.

Terry Olm

Hello
I live in Cloncurry which is a fairly remote country town in Qld. We have 2 choices to shop in town Woolies and Foodworks.
I was quite upset today when i went shopping to find the Raffertys Gardens yoghurt was discontinued.
This is the only yoghurts that my 1 year old daughter eats and is the only yoghurts that are for 6 month plus children.
Foodworks dont stock it so now i have to drive 120kms to Mt Isa woolies to get it.
Do you consider people in remote areas when you do these things?

Hi. I purchased a woolworths brand indian cuisine chicken korma with rice from the woolworths and I have just opened it to cook it and it is all rice... There is nothing else in there. On the packet it says "chargrilled chicken cooked in creamy coconut sauce with cardamom, ground almonds and coriander". I took a picture of the packet - the box and the contents.

I always pick my fresh groceries and products I need from Woolworths and green bank branch very handy on the way home but the last two visits have being more inconvenient.
One visit produced one person serving on check out which I had to use the manual service to swipe my groceries and pack my own bags and second visit had me looking two see two check outs of 8 or 9 open ther fore using manual system again.
It's not my job to go to a grocery store and pack my own groceries in a bag and then wait in a long line two do so.
Thanks woolies customer satisfaction zero

On the 14 th of may 2018 I brought a red capsicum at Woolworths Echuca when I got home I went to use it for tea and to my surprise I cut it in half and found it was Molded inside of it. I shop a lot at Woolworths but this seems to be a regular thing at the Echuca store with the fruit and vegetables. I will attach a photo of the product and await your reply. Regard Karen ph [protected]

On saturday I went into tweed heads store to pick up my husbands birthday cake which I ordered 2 weeks prior when I arrived they told me it was not ready and hadn't even been started and told me to return in 3 hours which was a pain on the day of his surprise party when I arrived again 3 hours later it was just getting completed and apparently couldn't do it the way I asked as they had no white chocolate I was in a rush and paid as I had no other choice at such late notice. Extremly dissapointed by this awful experience

I was shopping and needed a soft toilet paper because of upcoming surgery, so I purchased your luxury soft double length toilet paper, I will never buy this again and am very annoyed at the fact that you actually claim this product to be soft let alone luxury soft. I would even consider it false advertising and i'm sure if you tried it you would have to agree, thank you.

Very disappointed with your meat these days, mince is disgusting the way it is processed, looks like worms on a plate when cooked and is tasteless, bought a pork loin full of fat and hardly any pork, skirt steak is packaged to thinly and only in little bits. Have shopped at woolies for very long time but will be going to Aldi in future, go back to how it was, have heard lots of other people not happy, thanks Karen dahl

16.5.2018
Time approx 545 pm
Wonthaggi woolworths
Tonight at appr 545 pm on was walking with my 2 children in to the wonthaggi store.
They are doing shop ftont renos, the foot path is blocked off with temp fences, as I waa walking into the foot path entrance of the shop, I rolled my foot off the foot path into dirt on the ground, I awkqadly corrected myself, uppon looking the path theres approximately 10 cms difference in the concrete to the dirt, I spoke to the 2 shop managers about what had happen, my foot throbbing I collected my item an went back to the car, whilst I waa walking I noticed its very poorly lite up an noticed the temp fences should have been brought closer to the path to avoid these things happening, I will be making a docs app in the morning being the 17.5.2018 could some one from head office contact me back
Tahneehutchison878.[protected]@gmail.com
Thank you

16/05/18
I purchased a Caesar salad for Woolworths in orange NSW and found several strands of black hair in my salad. Nobody in my house has black hair so it can't have been from this. As I live 20 minutes away from Orange it seemed unreasonable to drive back in because of this although it had left me without dinner. If this could be fixed it would be greatly appreciated not for money purposes but rather because it was unhygienic and made me feel nauseous. Can you please make sure that this does not happen again to anyone.
Thankyou