[Resolved] Woolash.com / woo pure - woo lash eyelash conditioner/serum
In May 2018 I purchased two bottles of Woo Lash Eyelash conditioner/serum. The website, https://www.woolash.com, promised a 60-day money-back guarantee if it did not work for me. It did not work and in July 2018 before the 60-days were up, I went to the website again to request a refund. There is no phone number for customer service or no phone number at all even to order. I wanted to make sure that I followed their exact instructions on returning the product for a refund. So, I completed the only way they offered, messaging, and waited for a reply. They never responded to me at all even though I sent several messages to their company. This obviously is a shyster company. Fraudulent with misleading advertising.
Do not do business with this company. They do not hoor their promises. False and fraudulent advertising online. They should be shut down. You will not get your money back if it does not work for you.
I sent Woo Lash another message to tell them that I had written bad reviews of their company. They contacted me via email and told me that their message system was down and they had been unable to contact me and did not have my name so could not contact me after they got their system working again. So, even though it was past the guarantee period, they issued me a full refund when I returned their product. I have no complaints at all regarding my transaction with Woo Lash.