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Woodsprings Suitesroach infested room

I'd been staying at the Woodspring Suites in Tyler, TX for about 3 1/2 months. My last visit, the end of November, I was put in a roach infested room. I was told no other rooms were available and it was too late to go anywhere else, I had driven 5 hours, and the room was paid for. I was told they could come spray the room. Around 20 roaches were killed before my room was sprayed. The next day I was moved to another room but I wanted to get reimbursed for staying in the room the previous night. Even while retrieving my things to move to another room, roaches were crawling everywhere. I left messages for the general manager the next 2 days with no return call. I called the complaint number on 12/3/18 and still have not heard anything. I will never use this hotel again. With all the money I spent over the past months, you would think they would quickly address this issue. This is very unprofessional. I took pictures and will post them on every site I can.

Woodsprings Suites
Woodsprings Suites
Woodsprings Suites
Woodsprings Suites

Sa
Dec 07, 2018

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