Menu
WoodSprings Suites
WoodSprings Suites Customer Service Phone, Email, Contacts

WoodSprings Suites
reviews & complaints

www.woodspring.com
www.woodspring.com

Learn how the rating is calculated

1.1 414 Reviews

WoodSprings Suites Complaints Summary

13 Resolved
400 Unresolved
Our verdict: If considering services from WoodSprings Suites with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Claimed
WoodSprings Suites has claimed their business profile
Get notifications about new complaints and reviews of WoodSprings Suites. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

WoodSprings Suites reviews & complaints 414

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest WoodSprings Suites reviews & complaints

ComplaintsBoard
A
10:40 pm EST

WoodSprings Suites hotel extended stay suite

We were cheated out of tax rebate and treated badly at 2 of the Western Suburban locations in Illinois. Trumped up late fees, lies about excessive dog barking. Going into our room without permission. Refusal to honor our reservation. Sneaky staff. Scott and Brenda in Lisle, treated us poorly because we knew that Scott had a murder at a moldy hotel he used to manage. Nicole at Romeoville is polite but entered our room with out permission. District manager and Nicole can't get their stories straight about alleged dog barking. Other guests dogs howled and barked but they were not addressed or asked to leave. Raised rates with out notice too. Game players. The one housekeeper is polite but invades privacy. Mud tracked all over the halls from the construction workers they cater too. Got our business number from somewhere and used it to allege our dog barked instead of our cell phone because they knew we would not get message in timely manner. Management and corp execs hide. Use private caller cell phones and trying to reach someone at corp or guest customer service lines are nearly impossible. They owe us tax money and food costs for wasted groceries when our reservation was not honored. They still have nerve to send us coupons. Very bad hotel chain. Lots of complaints against them. One Michigan location looked a guest and dogs out in the cold without acess to her coat, car keys or phone charger and when help in the form of sheriff and federal officer that knew her personally came to rescue her from the cold, hotel staff refused to cooperate and tell them where on the parking lot the poor lady was parked putting her and dogs at risk. Arrogant staff with little regard for treating people with compassion or doing the moral, ethical thing.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
M
7:27 pm EST

WoodSprings Suites hotel noise

We have been complaining for two days about constant loud noise above us and no one in the office will do anything about it except accuse us of being the noise makers. It is ridiculous and one of the front desk workers is threatening to call the manager on us for complaining. We pay just as the other guests do and should not be kept up every night.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
C
6:04 pm EST

WoodSprings Suites value place

Im contacting an attorney as im extremely upset about how I was treated. Im disabled on ssi I booked and paid in advance rk stay a week (which plans were to stay longer) from 02/28/2018 to 03/05/2018. On 03/04/2018 I was denied access to my room and belongings because I was to pay for that day and night. When trying to show proof I was all paid up I was denied told not his problem they just tell him what to do and he does so. I was treated like a liar a thief and deeply embarassed in front of other hotel guests

Read full review of WoodSprings Suites
Update by cynthia73
Mar 04, 2018 6:08 pm EST

seeking an attorney

Hide full review
ComplaintsBoard
J
1:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
WoodSprings Suites has left an official reply on this complaint.

WoodSprings Suites I am complaining about woodspring suites extended-stay in hammond louisiana

Let me start by saying I've stayed in a number of Extended Stays and this by far was the worst experience I have ever had I paid over $650 for two rooms for 5 nights. One-room hat 2 beds in it six towels and 4 face cloths the single room had two towels and Two Face cloths the whole 5 days no one came in to clean the rooms change the towels empty the trash the door in the single room was half off the hinges there was no back on the remote control for the TV they did not even have a single iron or ironing board for use they did not even empty the trash around the outside of the building I am requesting some type of compensation for this terrible terrible stay or I will take this to the CEO of the company, if you're paying that kind of money to stay in hotel I expected it should enjoyable the phone in the room didn't even work couldn't call no front office there was none. I am expecting to hear a response as soon as possible thank you for your time.

Read full review of WoodSprings Suites
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
7:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites poor management

My family and I have been staying in the Fredericksburg, virginia location and there have been alot of changes with staff. Since this change has happened my credit card has been charged twice without my knowledge and for days that have already been paid for. 2 charges for 250.00 in the same week. Management had been told about it by my husband and they said it would be back to us by 2am. Nothing has come back to us and now they are saying they can't see it in their system any more. This is rediculous.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
M
11:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites services

I have been staying here with my family (husband, 9 year old daughter, 11 month old daughter). I must say I do not complain about the cleaning because I clean up my own room but we have been here over a month waiting for our home to become available. I have put some money into staying here and would have never thought a staff would steal from me. On this past weekend my husband gave a housekeeper $80 to place on his account and now no one know where his funds are. I hate to feel like someone is taking advantage of my kindness and I am going through enough right now. Staff have not taking the situation important and we were told cameras will be ran two days later. Now I have witness with my own two eyes staff stealing from a customer room and offered me some of his merchandise. Something needs to be done about the customer service and the honesty here at the Woodspring Suite in Augusta, GA (Ft Gordon location).

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
N
7:19 am EST

WoodSprings Suites raising of rent w/o notice - they lied to us

My daughter and husband are currently residing at one of your hotels, she found an add on Craigslist and went to check it out, she was told that the intro rate was only for the first month and that the rent would go up in the second month to the regular rent then would stay at that rate for the length of their stay, they were ok with that but when my son in law went to pay the third months rent it had been raised yet again by almost $500. with no notice. I can see maybe $50. but almost $500 ? they were told it would not change after the second month, so why did it, they didn't check out at any time, they just renewed. they have noplace else to go and $1700 a month is absured for 1 tiny room.They pay for room service but have to beg for clean sheets and towels, REALLY! I would like this checked and would appreciate a response . My email is [protected]@yahoo.com thank you

Read full review of WoodSprings Suites
View 0 more photos
Hide full review
ComplaintsBoard
J
12:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites bob out of state manager

Hello my name is John Lyles and me my wife and children have been residing in the fridley Minnesota woodspring suites apt 211 since 1/2/18 upon "Bob" arrival he was very rude unprofessional using vulgar language towards staff and Tennant's. Raising rates never in office just coming around to show face that he's here and not actually working he accepted our payment this morning for our weeks extension only to have a complaint against him and come put our family into the cold we have tried several times to contact cooperate and have received no call back on his actions or our room

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
K
3:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites no respect for personal items.

We stayed for a few days in Saugus, Mass. Due to an emergency we had to leave early. Rushung we unfortunately left a few things. My daughter called told them the room number, and the items. The lady at the front desk said she would talk care of it and our items would be at the front desk. The next day we went back and the manager was there. He wad so rude to my daughter. Didn't want to hear nothing. He also stated that our items were thrown out and pretty much tough s***! I have called corporate may times with the story we will get back to you. Its been 2 weeks and nothing. The items were valued around 100.00. Its not so much the money but after a call was made why were they thrown out? Why was the manager so freaken rude! Absolutely uncalled for. I would appreciate a response!

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
D
9:51 am EST

WoodSprings Suites illegal towing of private vehicle

Kristen Thomas (General Manager) 5 January 2018
Woodspring Suites Louisville South
6310 Commerce Park Court
Fairdale, KY 40118

Reference: Illegal towing of privately owned vehicle

Dear MS Thomas:

On the evening of the 1st January 2018 my vehicle was illegally towed by your contracted towing service (Elite Towing and Roadside Assistance) because my vehicle was parked in an unmarked fire lane. The Elite Towing receipt clearly shows the property owner authorized the towing. Louisville Metro Ordinance (Chapter 94: Fire Prevention) Subsection 94.82 Fire Hydrants, Water Mains and Water Supply - Fire Lanes (where required by law) Markings and other designation (attached); have clearly been violated by your organization and are subject to Criminal/Civil penalties. Your continued violation of this ordinance dates back to at least December of 2015 (Attached google earth picture) which clearly shows no signs or painting on the pavement designating a fire lane. Other pictures taken the morning of January 2nd 2018 will clearly show no signs posted or designated marking on the pavement as a fire lane.

Unfortunately, most of the people staying at your extended stay hotel don't have the funds to both reclaim their vehicle after being illegally towed and then fight the injustice. Make no mistake; I have the means to correct this injustice which appears to be a predatory practice that has gone on for far too long.

Attached are the receipts for expenses I incurred for wrongly towing and impounding my vehicle by your contracted towing service and a local taxi company in the amount of $161.35. I fully expect reimbursement 30 days from the date of this letter in the amount of $161.35 or you will leave me no recourse but to pursue costly legal action.

Sincerely,

Douglas Raymond
P. O. Box 634
Raymond, IL 62560

Cc: File

Read full review of WoodSprings Suites and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Jan 29, 2018 12:29 pm EST

Interesting issue.

Because the law isn't shown here, I'd question what may be required. I'd be interested, Mr. Raymond, if you were to pursue this legally.

ComplaintsBoard
W
5:37 pm EST

WoodSprings Suites not getting what you pay for.

The place has cockroaches. The emergency lights don't work when the power was off the other day and you have to take the stairs to get outside. A person has to beg for clean towels. Kids ran away without parents to control them. The lock on the front door keeps getting broke. This place is a [censor] hole. People have cars in the parking lot that don't work, they take up parking space for guest. Some guest can't park right the the parking lot sometimes taking the next parking space. I have seen knives in the yard for kids to get hurt. They have cars broken into them. The whole yard of this place is trashy. They had a security officer, but they fired him. I have seem a man hitting a woman and pushing her to the ground. This company wants families to stay here? Are they joking? The manager of this place smokes at the front door! He can't talk to you, he talks at you. The maintenance depart is slow about fixing anything here. The location is off of I-35, exit 164. This place is a good of example of an unsafe home. If this place caught fire a lot of people would die because you would have trouble seeing to get out the building. The woman Manager named Brenda is Nasty [censor]. She talks to you like she is the slave owner. This is NOT 1800, s this 2018! I don't work for her, but she has a nasty controlling attitude that I am working for her and we are pay for rent. The [censor] Manager Brenda works for me! This is Consumer theft!

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
M
1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites I am complaining about how on january 15,2018 they increased the prices by $300 and 3 days later they increased it again by another $300.

On January 15 the WoodSpring Suites in Davie, Florida increased the rates. The establishment put up notices prior to the 15th to let all the guest know. Three days later they increased the rates again another $300. This time they didn't give any notice to any of the guest. They just posted it on the billboard outside what the weekly rate was now. How can any of the guest prepare themselves for something like this. They have made the guest feel like what was once affordable is now astronomical. They are saying it is corporate that's making the rates go up. Well thank you corporate for making me and my family now homeless. I now have to find a new home for my dog. They told the guest if you can't pay you can't stay. Thank you again corporate for making me and my family homeless.

Read full review of WoodSprings Suites
View 0 more photos
Hide full review
ComplaintsBoard
J
4:37 pm EST

WoodSprings Suites rooms, and staff

When we got into our FIRST room (222) after checking in we found 2 roaches in our room in the same place with 2 kiddos a toddler and an infant this was NOT acceptable. After going to the front desk we were given a second room (220) after entering the room and turning on the light I seen a bug scurry across the counter and run into hiding (I could not find the insect after going to the first room next door to get my in-law so she could see) again with 2 little kiddos this is completely unacceptable. After yet going down a 3rd time we got told that there had been 2 rooms on the second floor that had been sprayed for bugs (at this rate all rooms in this hotel should have been taken care of). We got a 3rd room on the 3rd floor (311) with no issues (but bugs hide). Not only was this a issue but also the luggage cart provided had a flat tire so it was difficult to get our items from our vehicle to our room. Also another issue we had after a few days of being there on the 3rd floor there was the smell of marijuana, we had told the supervisor and manager asked for a letter stating it was not us an the refused even after they had found out that it was the people next door to us. I do not want to leave a negative review I am hoping this can be fixed somehow with a partial refund or another accommodation. This was my husband's trip to come see his family he has not seen in 6 years because of the military. We were very upset, we understand that it is a discount hotel but this are things that should be taken care of regardless.

Read full review of WoodSprings Suites
View 0 more photos
Hide full review
ComplaintsBoard
A
2:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites manager at pelham location

Yes I need to speak with the district manager. I have been staying at the Pelham, al location for over 6 months and tonight i was treated so bad and had to leave because of the manager that wasn't even present she did this by phone. I'm very upset about what she did and because of this I will be talking with someone about this . I feel like she did this because I had a question about my bill for the first time since I've been there and was two weeks from being able to use the credit I would have received because I have been there for over 180 days. I would like to speak with someone asap. I deserve someone that has respect for their residents.

Read full review of WoodSprings Suites
Update by A.G 123
Jan 11, 2018 2:35 am EST

Just want to clarify my complaint. I have been at this hotel for a while. I had no issues besides this one manager that is rude, has no respect for others, and has others do her job for her. The issue was I just so happen to ask for something upfront and I was told from a different staff member there was a balance. I asked why because I had never had one and didn't owe until Friday. She said her manager (the one I don't like because of her bad attitude) said i had a late fee and that i needed to pay that and my week or i had to leave. I said explain to me why i had a fee and show me because i wasnt aware of it and didnt understand. So she calls her boss and as im walking back to my room to get all of my receipts she said her boss said that she doesn't have to explain and wanted me out! I didn't u understand why she would do that considering I've always paid and been there for quite a while. I talked to the other lady and she just kept apologizing saying she didn't understand why she is doing this and even told her all I wanted to know was why I was being charged a late fee when I wasnt late. The manager got so mad that I wasn't going to just pay without questioning it she went as far as call the police to ask them to ask me to leave. Even they didn't understand and was very patient until she kept bothering them. This is unacceptable! What's worse is I was two weeks away from having 30 days free. I have spent over 5000.00 there and just because I knew there was a problem and told her there was no way I owed anything she did this. Don't stay at this location! The other staff run ragged for her. It's ridiculous. I will be in contact with someone about this. Very very upset by this.

Hide full review
ComplaintsBoard
D
10:35 am EST

WoodSprings Suites service

The hotel flooded due to a pipe bursting. NOT OUR FAULT. Now me and a lot of other guests are very upset. No refunds. IT'S THE HOTELS FAULT. I want my money back and i want my room for free for the week. I will go to the news stations and to who ever else will listen. The guests are being punished for something we did not do. Do the right thing and take care of your guests!
We had fire alarms going off many times. A guy jumping out a window...come on. Take care of the guests

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
A
3:57 pm EST

WoodSprings Suites refund

My room was flooded due to a busted water pipe and now not only did no one see fit to call me and tell me they will not give me a refund for the days I could not stay since I paid weekly. Also the lady at the front desk is very rude and and outright racist . When I asked if she treats all guests like this, replied "pretty much". I just moved to this state and am appalled that you would allow anyone to treat a paying guest this way. I will not ever be staying there again and I will never recommend your establishment to anyone I know either.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
C
9:28 pm EST

WoodSprings Suites maintenance and housekeeper was in my room without permission and went through my stuff

Me and my boyfriend been staying here woodsprings suites for awhile till we can find place we both went work today 1/3/2017 we leave our dog out came home they put our dog in Kendell went Thur our stuff black lady at front office tryed just come up in our room thought my boyfriend went work she didn't say nothing just use her key my boyfriend was laying on bed he saw her she tryed lie say she didn't try come up in our room. When he saw her running down hallway another time she knocked asked if he was going pay he already did he shut door got receipt showed her she still tryed argue say he never paid that is unacceptable I'm been housekeeper for 12 years you don't do that, I told them we don't need service awhile we stay here they still came up in our room this is not right plus maintenance man tryed sell weed to my boyfriend I'm not happy at all

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
C
3:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

WoodSprings Suites refused to check us in/ no backup for down computers

I spoke with Tyler regarding our reservation as we were traveling from Las Vegas NV and had some car trouble. He said there would be no problem. We didn't get here until 3:00 am. I called them at 10:41 p. m. to let them know of our late arrival. We drove 17 hours today to arrive and be told by Tyler that he is not coming down here to check us in because the computers went down around 9-10pm. He absolutely refused to do anything! Here we are EXHAUSTED from 17 hours on the road to get here. NO ONE mentioned the computers being down at 10:41 p. m.in fact they looked up our reservation! It is 3:15 in the morning and we can't drive another mile! We are cross eyed from being on the road so long! I am calling corporate AND the BBB as well as the attorney general!

Read full review of WoodSprings Suites and 1 comment
Update by CareeG
Jan 05, 2018 1:07 am EST

1st we were refused to check into our suite upon arrival. We were told computer went down but was never informed of this when I called to confirm our late arrival. James had a seizure sitting in your parking lot freezing, tired from the 1400 mile drive & added stress from Tyler Hartman's rude remarks. He refused any suggestions of where we should sleep, it was almost 3am. I was hung up on by Joseph later in the morning when I asked for manager. Ethan finally checked us in, we had no toilet paper, towels looked used. This caused a lot of discord. James has been sick now from being in the cold, I asked about a coffee pot and was told there were none but Ethan would get one. We purchased one this evening. I went to the desk 2 times to check for mail, request towels (I never got them, they were all dirty but I could use a bath mat its the same thing just shorter, "I brought you two"), I finally got the toilet paper & now we have a herd of elephants upstairs and loud talking RIGHT outside our window. I requested a smoking room, was informed its on 4th floor & due to seizures we needed bottom floor in case of emergency. We were willing to move because none of us are used to the cold weather! James is sick from sleeping in the cold car, we lost nearly $100 in food items because of the check in issue & I am awake when I should be in bed for an interview tomorrow because someone upstairs keeps moving furniture or is practicing for a WWE audition. Woodsprings is our FIRST impression of Springfield MO. & I am less than pleased. I have already filed a BBB complaint & will look to the Attorney General a social media platforms. We can't wait to leave here! And will not be recommending this to our family & friends when they come to town.

Update by CareeG
Jan 05, 2018 1:23 am EST

My phone time changes with the time zones. I am fully aware of what hours to call any of the above mentioned entities. Complaints for both, BBB & Attorney General are filed online so time of day is irrelevant. I was not only told by 1 but by 3 different employees that our early morning arrival was not a problem.

Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Jan 03, 2018 4:47 am EST

Hi Caree.

Las Vegas is in a completely different time zone than that of Missouri. That explains the difference since you called.

I'd suspect that at 3:15 AM you're not likely to get corporate, the BBB or the Attorney General on the phone though. You may want to hang tight in the lobby until Tyler or someone else comes in. What are the normal check in times?

ComplaintsBoard
M
2:55 pm EST

WoodSprings Suites unethical behavior of manager

The manager called me once to ask me a question and was unable to reach me at work. I called him back on my break and was unable to reach him. When I came to my room that evening after work I was locked out of my room. There was no memo left on or under my door and the front desk employee did not know what the manager wanted to talk to me about. The next day we (the manager and I) had a heated exchange of words regarding his justification for locking me out of my room. He put his manager on the phone and the heated exchange continued. I told the regional manager that I was hanging up the phone to go online to file a complaint. The next morning I received a call from the manager at approximately 8:30AM telling me that I could no longer stay there because I had hung up on his boss and that I had to vacate the premises by 11:00AM.

Read full review of WoodSprings Suites
Hide full review
ComplaintsBoard
M
11:33 am EST

WoodSprings Suites management

On friday dec 15th 2017 I was a victmn of domestic violence by my partner if 5yrs. He was arrested and escorted off the premises I was contacted by the manager deb. Who. Came to our room to let us know about the complaints of the noise of yelling went down the elevator with me to the front door at the time my partner was securing another room for himself I let her know that he had my daughter's money on his card and he was getting another room she then ran into the office and stopped him from getting a room but neglected to let me know at anytime whether by phone or in person that we were not allowed also extend our stay I am in this room with my two grown daughters my two infant grandchildren and they dog we have had no problem since we've been here we have paid we have been very quiet this was a first incident I think it was very unprofessional for her not to come to contact us and let me know that we had less than 24 hours to find someplace else to go with all of our stuff and the the people that were in the room I found out on saturday when my daughter and I went downstairs to pay for the room that she had put a notice on the computer that we were not allowed to extend so now in the middle of winter week before christmas we have to find another place that we can afford that will house three adults to infant children and our dog plus all of our stuff I find it very unprofessional that she did not contact me until it was too late now we are stuck rushing to get out of the room because housekeeping can I finished her job until we are gone I would really like someone to please call me back my number has been provided and I really hope that this can be handled thank

Read full review of WoodSprings Suites
Hide full review

WoodSprings Suites In-depth Review

Location:

The WoodSprings Suites is conveniently located near major attractions, transportation hubs, and amenities. Guests will find it easy to access popular destinations and explore the surrounding area. The safety and security of the neighborhood provide peace of mind during the stay.

Accommodation:

The WoodSprings Suites offers a variety of room types and sizes to cater to different needs. The rooms are well-maintained and clean, ensuring a comfortable stay. Amenities such as a kitchenette, Wi-Fi, and TV are provided, adding convenience to the experience. The beds and furniture are comfortable, allowing guests to relax and unwind. The soundproofing ensures a peaceful environment, minimizing noise levels.

Customer Service:

The staff at WoodSprings Suites is friendly and professional, providing excellent customer service. The check-in and check-out process is efficient, saving time for guests. The staff is responsive to inquiries and requests, ensuring a pleasant stay. They are also helpful in providing local recommendations and information.

Pricing and Value for Money:

The pricing at WoodSprings Suites is transparent, with no hidden fees. Guests can compare the rates with similar accommodations in the area to ensure they are getting a good deal. The hotel may also offer complimentary services or discounts, enhancing the value for money. Overall, guests find the price paid to be worth the experience.

Facilities and Amenities:

WoodSprings Suites provides convenient parking facilities that are well-maintained. Guests can also enjoy the fitness center, swimming pool, and other recreational amenities. Laundry facilities and services are available, making it convenient for guests. The business center or meeting rooms cater to the needs of business travelers. The hotel also ensures accessibility features for guests with disabilities.

Food and Dining:

Guests can enjoy on-site dining options at WoodSprings Suites, including a restaurant and breakfast service. The quality and variety of food offered are commendable. The pricing of meals and beverages is reasonable. Room service or delivery options are also available for added convenience.

Cleanliness and Hygiene:

The overall cleanliness of common areas and facilities at WoodSprings Suites is well-maintained. The hotel follows strict sanitation practices and protocols, ensuring a hygienic environment. Hand sanitizers and hygiene products are readily available for guests. Regular housekeeping services maintain cleanliness throughout the stay.

Overall Experience:

Guests are highly satisfied with their stay at WoodSprings Suites and have a positive overall experience. They are likely to recommend the business to others. Standout positive experiences include the excellent customer service and comfortable accommodations. Any suggestions for improvement are taken into consideration by the hotel.

Online Booking and Website:

The WoodSprings Suites website is user-friendly and easy to navigate. It provides clear information about the business and its services. Online booking and reservation options are available, ensuring a hassle-free experience. The booking confirmation and communication are accurate and reliable.

COVID-19 Safety Measures:

WoodSprings Suites strictly complies with local health guidelines and regulations to ensure the safety of guests. Safety protocols such as mask requirements and social distancing are implemented. Contactless check-in and check-out options are available, minimizing contact. The hotel communicates any changes or restrictions due to the pandemic promptly and effectively.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact WoodSprings Suites customer service

Phone number

+1 (301) 592-5000

Website

www.woodspring.com

Most discussed WoodSprings Suites complaints

no refund policy
3
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with WoodSprings Suites?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with WoodSprings Suites Customer Service. Initial WoodSprings Suites complaints should be directed to their team directly. You can find contact details for WoodSprings Suites above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about WoodSprings Suites. Discuss the issues you have had with WoodSprings Suites and work with their customer service team to find a resolution.