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1.1 29 Reviews

WoodlandDirect Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with WoodlandDirect at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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WoodlandDirect reviews & complaints 29

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M
3:24 am EDT

WoodlandDirect Woodland shoe

My name is Mathai P. Varghese and I am sending you this mail in times of crisis. I have been using woodland footwear for 13 years, but I have never had an experience like this. Asked what, the shoes I bought 2 years ago are now useless. I took it to your showroom in Thiruvalla for service because I trust them as they are a well known brand. But they asked for the bill. Unfortunately I lost the bill. They say I can not serve this because you do not have a bill. What I need to do next. I hope you understand my condition.. Thank you

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V
11:26 am EDT

WoodlandDirect woodland camel shoes

On 25 may 2019, i bought these pair of shoes (0580108) and i have just tried it once. My shoe's sole were apart from it and we took it to one of your showroom in 'Rajpur road, Dehradun' and they just fixed it with some glue. Its looking terrible, the look of the shoes have been compromised by their poor service. So i request you to replace it as soon as possible.

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J
7:37 am EDT

WoodlandDirect shoes pulled off from right side less in 4 inch

I have parched woodland (GB 1276113 (SNAYPE) GB 1276113 ) shoes 5 jan. 2019.
With in 6 month Shoes pulled off from right side less in 4inch.
It's a vry poor quality of this product...

Bcoz it's lather shoes and lather shoes not pulled off that type.
Also your staff not giving a proper resulation of customer
So i want replaced of this product..

Name :- Jogendra Singh
Contact Number :- [protected] / [protected]

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M
12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WoodlandDirect shoe laces

I have bought a shoe worth 3999 six months ago but it's laces breaks 3 times.I bought a new pair of laces but after that they always told me we have out of stock you can please bought from Bata store .Now u tell me how I wear a shoe without laces.
Please do the needful on urgent basis otherwise I will advertise it on all newspapers that it's a worst brand due to its accessories shortage.

Regards
Kulbir Singh
Jammu
J & K
+[protected]
India

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J
12:11 am EDT

WoodlandDirect shoe

I have purchased a shoe on 10feb 2019, the condition of the shoe has become worst, it has lost its original texture n color. I am sending you the pics and bill. Kindly arrange me a exchange for it. Shopkeeper is unwilling to do so. If this behavior continues why we will purchase shoes from you ? It has been a month only and the shoe has deteriorated so badly.

Jayant sharma

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A
9:56 am EST

WoodlandDirect shoes

I have purchase the woodland shoes for my father from Dlf mall noida Uttar pradesh as at the time of purchasing the behaviour of manager present over there in the woodland showroom is not appropriate with the me as a customer but still i purchase shoes and said that i am going to my home if my father will not like these show i will refund these shoes a will take credit note from you peoples but today 28/01/19 i visited over there again so they deny and said me that we cannot take refund.so i need help in this case as a want my 100 % money back

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A
4:36 am EST

WoodlandDirect angry

I have placed an order with www.woodlanddirect.com and several day later I was told that my order was cancelled. When I contacted their support service they did not explain anything and said that I'll get my money back soon. It was over two months ago and I still haven't received my money.
I went to their website and found two phone numbers and tried both but they did not pick up. This company is definitely a scam and don't believe any positive reviews you see, 100% fake.
I need to get my money back but that seems impossible. I'm very disappointed and angry!

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R
7:36 am EST

WoodlandDirect impossible to reach these jerks

Scam, scam, scam. I ordered fireplace from the company www.woodlanddirect.com. It was 20 days ago, but I still haven’t received the tracking number. In reality I haven’t received any news about my order at all. I’m really anxious and have no idea what to do now. These jerks didn’t reply to my emails and I have no idea how to reach them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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S
S
StephanieO
Shelby Township, US
Dec 08, 2014 10:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Richy,
Could you please send me your sales order number so we can look into your order? We haven't heard anything from you yet. Please email me directly at StephanieOLeary@woodlanddirect.com.

I look forward to hearing from you!

Regards,
Stephanie

S
S
StephanieO
Shelby Township, US
Dec 04, 2014 10:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Richy,
I am sorry to hear that you have not had a satisfactory experience with the company. Can you please email me your sales order number directly at StephanieOLeary@woodlanddirect.com. I want to look into your order and see what is going on. I look forward to hearing from you!

Regards,
Stephanie

ComplaintsBoard
H
2:34 pm EDT

WoodlandDirect bad company and they didn't provide any services at all

We needed to update our fireplace and therefore decided to use the services of www.woodlanddirect.com. At the beginning I thought that it was great company, but my experience with them turned into nightmare. I paid them money, and the rep promised that within several weeks they would arrive and install new fireplace. Afterwards I heard a lot of excuses and promises. Not recommended company and the worst services ever. Please, post your comments.

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V
V
vishaljaiswal0914
, US
May 05, 2019 8:10 am EDT

I purchased a Jeans hia tag was washed totally first wash and i complained sitapur atore he solve my problem exchange tag and after second time wash jeans again tag washed tottaly kindly change this jeans with another jeans

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WoodlandDirect Customer Reviews Overview

WoodlandDirect is a leading online retailer of outdoor living products, including fireplaces, grills, and patio furniture. The company has received overwhelmingly positive reviews from customers, with many praising the quality of their products and exceptional customer service.

Customers have consistently rated WoodlandDirect highly for their extensive selection of products, competitive pricing, and fast shipping. Many customers have also noted the helpfulness and expertise of the company's customer service team, who are available to answer questions and provide guidance throughout the purchasing process.

In addition to their excellent product offerings and customer service, WoodlandDirect has also received high marks for their commitment to sustainability and environmental responsibility. Many customers appreciate the company's efforts to source eco-friendly products and reduce their carbon footprint.

Overall, WoodlandDirect is a highly recommended retailer for anyone in the market for outdoor living products. With their exceptional customer service, high-quality products, and commitment to sustainability, it's no wonder that they have earned such positive reviews from their customers.
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