Woodland Hills Urgent Care / Patient wrongfully red flagged
I went into this urgent care when I was experiencing some lower back pain. When I first got there the staff seemed fairly nice and friendly. The first thing she told me was we do not accept any insurance here. I had to pay $145.00 up front before I could see the doctor which I thought was strange. So I did being I was in pain. I asked here if the doctor wanted to do an xray if that would go through my insurance or if I would have to pay up front for that as well. She said yes and it is $300.00. I informed here that I was not going to be able to do that since I simply cannot afford it. She said "that is your choice".
So I go to see the doctor and right away she had an attitude like I'm wasting her time. So she has me bend in all these strange positions then tells me she needs to do an xray. I told here the same thing I told the lady at the front desk. She gets very annoyed and says "well I don't know what to tell you. " So then she has the front desk lady come in the room to talk to me I overheard her saying she "doesn't know what to do". So as I am talk to the front desk women the doctor comes in and throws a prescription in my face. For motrin and something else I never had before and don't know what it is for. I didn't even ask for a prescription and I told the lady I just want to find out what is wrong with my back.
So as I am walking out I say that I should have gone somewhere that takes my insurance could I please have a refund, since basically no services were reindered and I told her I didn't need a prescription for anything, but thank you anyways and that I just wanted to go someplace that took my insurance so I could find out what was wrong with my back. She get's really nasty and tells me no way can I have a refund.
So I leave, the next day I am still in pretty bad pain and didn't go anywhere else because basically I just got robbed of $145.00. So I call the next day and ask to speak with the office manager. When I do she tells me that they have another location on Ventura Blvd. where they accept insurance. Yes, thank you, that is all that I needed! So I go there and the same woman who was working in the office is there. She says that the doctor will not see me, and that I should not be "doctor shopping" for drugs. I said of course that is not what I am doing I am here because this place takes my insurance, which she should have told me in the first place.
Then she tells me they reserve the right to refuse service to anyone and that I should leave because I am going to "have problems" here. Obvisouly! So then I said please I am in a lot of pain and truly did not want to go search for another urgent care as it was coming time for me to pick me son up from school. She said "did you fill the prescription the doctor gave you?" If you didn't fill that we cannot see you. I said that is ridiclous I didn't want to get a prescription, and never did I ask for one, or request narcotics. So she says no you are "doctor shopping". I said you have no information to acuse me of these, how can you say that? I am in a lot of pain, and came here becuase I need to figure out what is causing it. Not to get any prescription. She then says "you need to go ### yourself", Then says "### you, ###".
I didn't know what to do, but she was making me very annoyed, so I just left and said she was ridiclous. Then the lady from the place on Topanga called me. She said they had obtained my medical records, which I didn't even sign for the to do! That she was going to make sure no doctor ever wanted to deal with me and I defianetly would not be getting service anywhere. I dodn;t know what she did or could do, but this seems to be illegal and a violation of my rights. As I have done nothing wrong or illegal.