WOODLAND / sole came out
Subject: Refund for Purchase of a Shoe at your store which has manufacturing
defect even after repair.
I have purchased woodland shoe from following address,
M/S AERO CLUB
Franchisee: M/S OM SATVIK
Shop21-22 Sahara ganj mall
shahnajaf road hazrat ganj
I would like to bring to your kind notice that I have purchased a Woodland
shoe for Rs. 2795/= (Rupees two thousand seven hundred and ninety five only) on
31st /12/ 2007. The payment receipt no is 8530. After I purchased the shoe
and started using it, I found that the sole was getting detached from the
top portion, due to some manufacturing defect. This was observed on both
the Right and Left foot shoes. This has occurred within a week of purchase
of the shoes. I did approach your Sales outlet and asked for a refund or
replacement of the shoe. Instead of replacing the shoe or refunding the
amount, your sales person has taken the shoes for repair and promised that
this defect will not re-occur and if it re-occurs he would refund the
amount. But to my surprise what ever was promised to me did not happen.
While collecting the shoes after repair I had also pointed out that the
shoes repair was not satisfactory and that it would not solve the problem. So i have not received the shoes yet from the outlet
The attitude of your sales personnel towards a customer and my
several visits to your shop has forced me now to claim a refund on this
shoe. I may not be able to compromise on anything less than a refund of the
full purchase amount or a perfect replacement.
I request you to resolve this issue and a quick response as soon as possible of receiving this letter.