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WOODLAND / sole came out

1 India

Dear sir

Subject: Refund for Purchase of a Shoe at your store which has manufacturing

defect even after repair.

I have purchased woodland shoe from following address,


Franchisee: M/S OM SATVIK

Shop21-22 Sahara ganj mall

shahnajaf road hazrat ganj


Dear Sir/Mam,

I would like to bring to your kind notice that I have purchased a Woodland

shoe for Rs. 2795/= (Rupees two thousand seven hundred and ninety five only) on

31st /12/ 2007. The payment receipt no is 8530. After I purchased the shoe

and started using it, I found that the sole was getting detached from the

top portion, due to some manufacturing defect. This was observed on both

the Right and Left foot shoes. This has occurred within a week of purchase

of the shoes. I did approach your Sales outlet and asked for a refund or

replacement of the shoe. Instead of replacing the shoe or refunding the

amount, your sales person has taken the shoes for repair and promised that

this defect will not re-occur and if it re-occurs he would refund the

amount. But to my surprise what ever was promised to me did not happen.

While collecting the shoes after repair I had also pointed out that the

shoes repair was not satisfactory and that it would not solve the problem. So i have not received the shoes yet from the outlet

The attitude of your sales personnel towards a customer and my

several visits to your shop has forced me now to claim a refund on this

shoe. I may not be able to compromise on anything less than a refund of the

full purchase amount or a perfect replacement.

I request you to resolve this issue and a quick response as soon as possible of receiving this letter.

Thanking you,



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