Nissan
reviews and complaints

My passenger side mirror cover has to be replaced for the 4th time. After enumerable replacements doesn't the service worker know that the mirror needs glue when the replacement is made? As a courtesy shouldn't Nissan provide complementary replacements after so many have fallen off?
Sloan Nissan, Easton Rd and Whitemarsh Collision, Butler Pike replaced 2 covers and both fell off shortly thereafter. I'd Contacted the Nissan Corporation with this issue and received no help...

I went to Nissan Glendale In California today with two goals, to have my car fixed for several issues and to purchase a Versa from Glendale Nissan, where I had purchased my New 2003 Nissan Murano in cash.
The experience I had at this dealership has led me to a radical reassessment both goals.
When arriving at 8am this morning I spoke with, let’s call him Luxxxno Carxxx. I explained to him that I had limited time and that I would be near the dealership until 10:30am, at which time I would call to find out what the status of the car was. I also mentioned that I would need to rent a car by 11am in order to keep other commitments and appointments.
I then mentioned that there was a rattle I had had in my car, for which I had come in twice before. The last time I was told that this model of Nissan had an inherent issue with rattling. But the rattle had gotten worse and worse, so I brought it in this third time and I said that I would not want to pay for a problem that had not been addressed properly the first two times I came in.
I also reported that the sunroof was not working and that there was creaking in the car when it was turned on and when the gas was applied.
I was shuttled to a nearby shopping center where I made time until 10:30, at which time I called. Luxxxno Carxxx did not pick up, his answering mailbox did. I called a second time at 11, he did not answer. He called back at 11:20 with not as much as an apology. My schedule was shot. “I was in a meeting” was his answer. “What happened to my request to know the status of my car by 10:30am?” His answer was that he did not know anything yet. That is not the answer why he could not pick up his phone, honor my clear request to at least get a progress report by 10:30am. This was completely ignored. He could not have cared less about my request or schedule.
Meanwhile I called for shuttle service at 10:30am, they said it would be 20 minutes. At 11:00am I started walking back to the dealership. 11:30 now and I walked into the dealership.
Luxxxno Carxxx, still completely unapopologetic and defiant said that the rattle was caused by Front Axels and loose struts, which he quoted over two thousand dollars for repairs. He guaranteed that this would fix the problem. I asked, again, how is it that now this is the new diagnoses and expense when the previous two times they pointed to other causes and charged me for those. Now the rattle never fully went away, it only got better for a small amount of each time and then progressively worse. Now I don’t claim to know what struts and or axels are but he was very clear that these would fix it. He also stated that it was my ‘opinion’ that this rattle was the same as before.
So you heard the rattle? I asked, the car was taken out? He said that, no it had not!
At this point I asked for the manager, which Luxxxno was very much against but I insisted. I was shown to, let’s call him Mr. Arxxxlo, who proceeded to in his words handle ‘two egos butting heads’. He said he would be acting as the ‘mediator’. I resented this representation of the situation. Luxxxno Carxxx was arrogant, completely unprofessional and completely dismissive of my time restriction needs. This was not about egos, this is not an equaniminous relationship. He works in a service industry, his role is inherent in the title. I, at no time was being unreasonable, I simply had asked for consideration. He did not provide service, period. The Manager, annoyed at my questioning of their mode of operations, at one point said, “we are the experts, you have to trust us” I said that as “experts” they are held to a higher standard and if they are experts where is the expert assessment? This Luxxxno quoted fixes for a problem that was not even assessed by taking the vehicle out and then defiantly questioning whether it was the same rattle as the two times before. Mr. Arxxxlo then explained that he was there to work things out, like when a marriage needs an outside voice. I asked him to quit making comparisons to a meeting of equals. He needs to tell his employees to provide the least modicum of service and not blame the customer for misconduct.

I could go on about Arxxxlo’s questioning the two previous times I had come in for the same rattle. I then described the location, the service rep, his name and the fact that he had a moustache which he no longer had. This was the man that had helped me. Arxxxlo was silent. He realized that I had very clear and obvious knowledge memory of my prior visits. He could not dispute this any longer. He then found the paperwork I had alluded to. No apology for the insinuation of dishonesty. But when you are dishonest all the time, you must assume everyone else is too.

Thus he completely divorced himself from the situation, taking no responsibility for neither his demeanor nor his lack of professionalism - by quoting without justification.
Mr. Arxxxlo finally copped to the fact that this Luxxxno Carxxx has a “macho attitude” This, however, did not address the quote for a problem that had not even been determined to exist. I asked that a mechanic drive the car with me in it.
“Don” came out and we drove the car. He promptly heard the rattle and determined that it was a simple matter of stretching out a break cable. He did the work in 15 minutes or so.
Meanwhile I got a quote for other problems the car was determined to have, including Luxxxno Carxxx’s initial accounting of the struts and axel needing thousands of dollars worth of work. I questioned that if the problem was simply stretching of a cable and the noise is not there anymore why is it that I purportedly still need this other work? He had no logical answer for that.
The quote Luxxxno Carxxx gave me was in a separate blank piece of paper and amounted to $3, 900 and change for everything, including the work that had originally been attested to the rattle problem.
He said that the sunroof was from a weak motor and for $806 dollars that would be replaced. I explained that the motor is working but that the mechanism is faulty, could it be sensors? He explained that had to do with electronics, I asked what that had to do with the motor and so then why have to change the motor? – He had no logical answer.
I asked for him to copy the quote.
Upon receiving the official Nissan estimate, the quotes for the work were a total of a little over $1, 000, not $3, 900. Since this was the official Nissan estimate, magically the quote became “reasonable”. I showed Mr. Arxxxlo this and his answer was, “then yeah, I guess we’ll honor the quotes on the estimate”. I said, “how do you reconcile what was quoted to me in a separate piece of paper versus this official quote?” He said he didn’t know, but offered no desire or interest to investigate. Very clever that Luxxxno Carxxx quoted this incredibly inflated price in a blank piece of paper and then redacted by nearly 4 times less in the official quote. That Arxxxlo was not alarmed by this in the least is incredibly telling.
I find it unconscionable that representatives of Nissan, and one of the largest dealerships of your product would have the audacity to act in this manner.
One thing is the nasty, defiant, completely inconsiderate and juvenile behavior of Luxxxno Carxxx, but the other is his inflating prices by nearly 4 times in one piece of paper for now questionably necessary work and then quoting completely other prices on the official Nissan document. The kicker is the Service Director’s Arxxxlo’s dismissal of this discrepancy, obviously pointing to the fact that this is a common practice. And since at this point it is my word against Luxxxno Carxx, I have a distinct feeling that nothing will be done.
What kind of a dealership is this? If you do not take action what kind of a company are you?
From this defiant behavior not only did you lose this scandalous original quote of $3, 900 for questionably necessary work, but you have lost the sale of a Versa for the first of my sons reaching driving age. Who knows how many more cars you have now kept from selling given the future needs of my three other children and my desire to WARN all of my friends about this kind of fraudulent behavior.
The brashness and easy dismissal of all of these facts brought up to the two men named herein makes me wonder how many people they have quoted ridiculous prices to and gotten away with it, how many have been recommended work that was not necessary.
I will make an educated guess that these two men have their salaries based on how much work they bill per month?
This is not about hiking up prices, this is not just gouging. This is fraud.
You have lost a customer for life, with me, my family and my childrens’.

Horrified by this behavior.

Signed,

Former Nissan Customer

On April 8 2009 in the evening my car hit a truck parking to the right side of the speed way while I was driving leaving Alexandria and forwarding to Tanta city.

I wa braking my car about 25 meters before the parked truck and the car continued sliding till hitting the truck and exposed to severe damage in the following parts:
the hood, the right fender, the right lighting beam, the wind screen glass and the cover of the engine cam.

I had to change all these parts and then go through painting.

My complaint is why air bags did not operate.Additionally why the braking mechanism is not reliable.

I took my truck into get an MVi done, tires changed out, trany fluid changeed and oil changed...they came up with three other things my truck needed (2005)...I had them do two of the three...the third was they said to pass inspection I would need a front lower ball joint replaced...and for them to do it would come as a whole unit and would cost and extra 900-1000 bucks! not having it at the time I called around and set up an appointment with another place who could just replace the lower ball joint instead of the whole unit..which is common. for a total of about 330 plus tax. Now, my complaint is that when I took it in to get fixed I was ready to pay the 330, however, on inspection from this other business they found absolutely NOTHING wrong with my ball joints at all!
I HAD MY WIFE TAKE MY TRUCK IN WHILE I WAS AT WORK, WE PAID THEM CLOSE TO 600 BUCKS FOR WORK DONE, THEY WANTED ANOTHER ALMOST 1000 BEFORE THEY WOULD PASS INSPECTION AND IT DIDN'T NEED IT!
This business could have taken my 330 I was willing to pay, but instead they were honest...SHAME ON OREGANS NISSAN!
This other business by the way was Wonder Auto on main street in Dartmouth...I recommend them for their honesty and good work I have had done in the past.

Ever since My brother bouught Nissan Altima as a brand new he's been doing all the car maintenance with their dealer. Yesterday he dropped his car at the Agiancourt Nissan location for an oil change. When they gave the Key back to him that he realized they broke the windshield. All they saying ohh... must have happend when we lift it in the coizer. What they can do they will replace the windshield for $275.00+ taxes which is reg price $375.00 (after market) or nissan Windshield $1200.00. The point is isn't that he's been getting service from Nissan because he wants to get the best service from the original maker also isn't that they suppose to be responsible they broke the windshield and they have to replace the original part at the free of charge. I don't understand why he has to pay from his own pocket?

I am writing this because of a problem we are now facing! I sent a moneygram to your company down in Phoenix, AZ. However, the statement came back with two months behind. We contact your company and someone inform us that u guys never received anything. However, i contact moneygram and they said it was cashed on the 20 of March, but u guys state that you guys dont have the money. I am getting a photocopy of the moneygram. This will take about 30 to 60 days. Upon hearing this I made a payment online from your site and got a confirmation number. However, I called your company to ask if u guys reveived anything but you guys couldn't found anything with the confirmaiton number. So I am waiting to see if u guys will take it out soon. I f not I will make another online payment from my banking. I had no idea that this happens offen. However, it seems Nissan Motor Acceptance Corp. is doing nothing to keep this from happening to another customer. I think Nissan should call customers if there going to be late on there payment since we received the statement after the 10th. Customers have complain about there payment never been received. What do I do when my late payment goes on my credit history...when its not our fault.

I had purchased a car at Browns in Fairfax, Virginia and they promised me free oil changes for 3 years as part of the "extended warranty". Took it in for the first oil change 3 months later and whadda you know, they lost the paperwork and couldn't honor the oil change agreement.

My second beef with them is that a week after we purchased the car, we noticed the smell of burnt tires every time I got out of the car. I took it in to get serviced, but each time they said it was fine. Turned out to be the left rear wheel that was literally sticking to the pads. I had to pay $500 out-of-pocket for a non-dealer to diagnose and fix.

I have reported them to the BBB, but want to share these stories with you. DO NOT BUY A CAR AT BROWNS NISSAN IN FAIRFAX!

I have a 2005 Nissan Sentra and have received notices about a potenial recall with the main computer on my vehicle so I made my appointment and brought my car in. All I wanted to fix was the recall but was handed a work order form for a transmission flush and replacement of engine belts so ofcourse I declined to have the additional services done at this time. The service representative with an attitude adviced the technician of my decision and informed me that my car would be ready in awhile. Days go by and my car is in good working condition until I am stuck in traffic and my car starts to overheat. I finally made it home after having to wait for my car to cool down and I contacted numerous mechanics to figure out the problem. I was told to check the radiator for anti-freeze, the water reservoir, the fans that cool the radiator and even the thermostat. After topping off my anti-freeze I noticed that BOTH of the radiator fans had been disconnected. So now I connected them and ran the engine for the same time it ran when it began overheating. TO NO SURPRISE TO ME MY CAR DID NOT OVERHEAT. As a matter of fact the fans came on with no problem. This is how the dealerships get their money. You go in for one thing and have to go back because something else goes bad. I would advise everyone to STAY AWAY from this dealership and go to a reputable mechanic!

Bought a 90 Maxima with under 40K miles in 1992. Powertrain warranty is 36K. The auto transmission went out on it around 40K miles, an O-ring apparently tore(?) and caused a fluid leak which eventually caused the transmission to burn up. (Quickly) I was on the road at the time and did not notice anything wrong until it started slipping.

As it appeared a defective O-ring caused the leak, I asked Nissan to help out with the $2500 bill. Not cover it, but help out with it, as it was just a little over warranty and I didn't think an O ring should fail for no reason. I did not touch the transmission, other than to check fluid color and level.

I know, the warranty was over by 4K miles. However, a relative had a Subaru with 73K miles (36K warranty) and had the transmission go out on it. The dealership offered to and did replace it free, saying this should not have happened.

I wrote Nissan again and spoke to someone on the phone about a little customer satisfaction service, and provided the Subaru example, but got the same response. Guess what kind of car (Actually last two) I drive now? I have also dissuaded at least a few people from buying Nissan's since, I am pleased to say.

Gerry

We purchased a 2009 nissan maxima July 2008 from passport nissan salesman did a good job. When it comes to the service department it is terrible we had service done to the vehicle and it was poor service the wait was long. The service advisor Lee Martin is the worst person I ever met in life we have to wait a long time after we have been informed the vehicle is ready for pick-up. I recently had the console in the rear replaced and while the car was in the shop they cut the leather seat in two different places then I had the oil changed after driving twenty miles the oil light came on saying I need oil and a filter.; We paid 37, ooo.00 for this car and it has been in and out for different things the service department is terrible I would never buy from passport again I've owned nissan vehicles for over twenty years and never have I dealt with anyone like the people at passport. Anyone in search for a vehicle please do not go to passport nissan in marlow heights, Maryland.

The first time I went in to look at cars they showed me a nice 2008 Altima and said it was worth 18K+. I was just beginning my car search, so I wasn't ready to buy that night. Even still the manager was willing to get me below 15000, and closer to 14K. I wasn't ready to buy that night though. Even though the suggested retail might be close to 19000--no one is paying that much for a USED Nissan in this economy. They depreciate faster than their cousins--Toyota & Honda. (Don't get me wrong...I love the 2009 Versa I have...from SOMEONE ELSE.) When I returned, the same salesman took car of me, and during these two interactions he was very nice and respectful. (A bit pushy.) Since there was no paperwork on the car, they started me off at 18K again saying they'd get me to 16, 900. I told them that I understood they had to start there, but that wasn't where we left off--they'd have to come down more. Apparently the manager we spoke with before had been demoted, so we got this new guy. (My friend was with me at the time.) He told us 16500 was the best he could do for us--or find me something else. (Since I had done some research and also found that another dealer started their 08 Altimas with an asking price of 15997 this wasn't really suitable to me.) He kind of had this look like "What are you going to do about it?" When we brought up that the other manager had gotten us in the 14s, he replied "Well, I run this store." Rude. So then my friend mentioned that the salesman was going to at least knock 1000 off and put us at 15900, the GM got rude with the sales dude too. He said, "*** is that true?" He didn't respond, so he asked, "***, did you tell these girls you would take another $1000 off?" a bit more harshly. The salesman finally responded no. We left very flustered, dissatisified and will never go back. I found a better dealership in Downers Grove with better pricing, better customer service and better sales people.

I have had two accidents, one in 1997, and another last month, Feb.6, o9, in both cases my air bag failed to deploy, in the last accident my face was seriously damaged and I could have been killed. I would like for Nissian to check and repair my air bag on my 1997 standard pick up. I bought it brand new when I lived in memphis tn. I do not want to die in the truck and I am disabled and unable to pay to have it fixed. I would like for the manufacter of the truck to contact me. Thank you, Mary Bongiorno, adress is above

I took my Nissan SUV to VOB Nissan on Old Georgetown Rd in Rockville to have them look at a problem with the airbag system. They looked at it, charged me for the diagnostics, which was fine. But then they gave me an inflated estimate of how much it will cost to fix the problem. When I found that another Nissan dealer is willing to give me a better price for the work I cancelled my order with VOB. VOB then charged me an additional $143 for ordering the parts, parts that will not be used in my car. I told them to cancel the order but they refused, saying that they can't cancel any orders. I find that hard to believe in this day of internet and instant-messaging cancelling an order is so difficult. They blame it on the Nissan corporate parts system, telling me they are powerless to change this type of unfair practice. On top of all this the Service Manager was rude and condescending, telling me I need to be educated. Consumers should beware of this dealer.

On 12/19/08, The Internet Salesperson lead us to believe we were buying a New car. We found out while during the finance paperwork that the car had 6000 miles on it. We were told that the sale price was $35, 124 but the same salesperson had put this car on the internet as a Manager Special, weeks before at $31, 542. We bought at $30, 124, thinking we had made a good deal. The finance person also tried to stick us with a $2400 extended warranty that we did not authorize. We then found out that it was not the Gold Preferred but just the Gold with a $50 deductible. She told us it was the best warranty and she gave it to us at their cost. The dealer gave us $1500 off after we found out it had been used as a Demo. We drove this car from 12/22/2008 until 01/15/2009 without the paperwork being completed. We finished the paperwork on 01/19/2009. My wife is so unhappy with the way we were treated, she says she will never like this car. The only reason I bought this car, it was her Christmas gift and equipped exactly like she wanted. We have already had to have the Rt front Strut replaced due to the car pulling. My wife is afraid of what might have happened to the car during those first 6000 miles.

The typical 'sleazy car salesman' is true at this dealership. My wife and I went in to finally purchase the SUV we always wanted. We put a LOT of money down for the specific model we wanted. They said no problem the vehicle would be delivered in a few days. A few days later at 10PM (with my baby and wife asleep) they called and said they couldn't get the vehicle, that it was "damaged". I should backtrack a bit, I spoke to another local Nissan dealer and they said there was no way that Woodbury could find that vehicle we wanted because they couldn't find any in the database. So, Woodbury says that they can offer me a stock vehicle in a different color. I know, I'm complaining about the color but when your spending a LOT of money on a car you plan to drive into the dirt you want the right one.

I told them to cancel the deal and refund my money. They said "Ok". Then they called back ten minutes later (remember the sleeping baby, guess they didn't care) and said they may be able to get one but with a different color interior and by the way we had to decide now because their sale ends at midnight.

So, I asked for the owner's name and they gave me a name, too bad it was only a manager (they forget that the internet is so handy that you can Google Woodbury Nissan and find out the manager's names). They lied about something so simple as the owner.

I had a real bad vibe about them. I would definetly not recomend them. Last time I checked when you put a deposit down for a specific model you should get that model.

Screwed me out of reimbursement money that was not my fault the piece of *** car broke down. I submitted the docs 2 separate times and was denied both times. It was not my fault the piece of *** car had a recall and would not start, so I had to have it towed and taken to a private shop where Nissan won't reimburse. What a bunch of tightwad ***.no more Nissans for me or any of my friends or relatives. All they make is junk! They think it was my fault that the car had a recall. What a bunch of stupid *** !

To/ Nissan Automobile Company

Subject: Defect in industrialization and design caused moving of rear tie down hook during pulling other car from the desert
Agent Sales Showroom: Arabian Automobile Co. LLC
Car : Nissan X-Terra X-OFF ROAD 2009
Engine No.:
Chassis No.: 5N1AN08W89C504415
Production date:
Sale date:
Registration date:
Car registration plat No.: DXB A-20380
Car sale Value: 110, 000.00 AED

With reference to the above mentioned subject, I am complaining regarding what I faced from troubles & charges / costs that was because of defect in industrialization and design of my car that made by Nissan Co. I would like to take an opportunity to clarify in details all what happened with me that Arabian Automobile Co. did not avow & confirm as defect in industrialization and design in their attached report:

1. There is no suspected that the above-mentioned car made by Nissan Company.
2. The Car is 4X4 drive and supplied with additional items make it ready for driving at off road it is Nissan X-Terra X-OFF ROAD.
3. It is owner rights to benefited from his car & by deriving it, as he wants within the regulation, rules & conditions that mentioned in owner manual book. (That did not show clearly any thing about the problem).
4. As per the descriptions given to me on purchasing time form agent & what I read on internet websites & Nissan website & the specification shown in sale brochure & owner manual book ; I went to desert to try the car capability at desert.
5. I purchased this car because I like & love driving at desert & mountains.
6. I read owner manual book before I start the trip.
7. However, happened what was not expected my friend car stuck in desert & needed for help.
8. Because my car is 4x4 off road, it obvious that other car can help me if it is required & it is vice versa.
9. I tied my car from back with my friend car from front with Rope to pull him from desert.
10. I derived my car to front & my friend car behind me.
11. When it reached to tighten the rope between two cars, I heard crash happened.
12. My friend car got out from desert.
13. but I was Surprised that I found the rear tie down hook of my car moved from its place & bumped my car back bumper & caused cutting in the location that Bumped & moving up.
14. Of course I do not think that it is expected for any pioneer of the desert that the rear tie down hook can be mover from it place while pulling other car. Normally the rope may be cut or the cars can not moving but what happened it is unacceptable.
15. I went to Arabian Automobile Co. LLC On hope that to find serious solution for the problem.
16. After long argument with concerned persons in the company, they agreed to give me a report based on their opinion only.
17. The regret that there is no one halves me & acknowledges officially that this is because of defect in industrialization and design caused moving of rear tie down hook during pulling out other car from the desert. Thereby it is Nissan company fully responsibility for what happened. It is their responsibilities to repair the damages & to create some thing avoid this to happen again.
18. but My good luck that the report clarified the weakness of defender person in Nissan because he acknowledged that the rear tie down hook not prepared for pull other cars it just for helping recovery car to carry my car.
19. it is strange to confirm that since this car made to be use at mountains & desert that mean may be it will be so difficult to find a recovery cars when you need for help & it is much easier to ask normal car to help you. In the same time we cannot depend on the front tie down hook to ask others for help because may be the way from front is blocked.
20. it is outrageous that to know the provided information in the report show the weakness of defender person in Nissan because he acknowledged that this in formation was not mentioned any where in owner manual book or in any provided papers in purchasing time.
21. so that defect in industrialization and design caused moving of rear tie down hook for Nissan X-Terra 4X4 off road car is unacceptable not to have all the required items & tools for deriving at off road or at leas warring for the missing items that require some attention for that Nissan is fully responsible about what happened.
22. What mentioned does not include all what the company has to insure for me from my rights this only simple part clarifies from what happened and what hid is greater.
23. I reserve all my legal & financial rights.
24. I reserve my right to publish all the mention any time & anywhere.
25. Please confirm your recipient of this massage to avoid fast going to next step.
26. I am hopping receiving your quick response & solution within reasonable time.
I attached for your reference & record photo of additional item I added to my car just to make it transient ready for any emergency while deriving in desert.
In advance Thank you for your good cooperation.

Submitted by : Mohammed Subhi Daoud
Nationality: Palestinian
Born: 5th April 1982
Job: Architect
Residency: UAE Dubai
Mobile N. : [protected]
P. O. Box: UAE Dubai 112025

I purchased a new Nissan Maxima in 2007 and two years later with 95, 000 Kilometers the air compressor needed to be replaced at a cost of nearly $2000 including the part, labor and taxes. The warranty expired at 60, 000 and the company refused to cover it even though it is a part that should not break down. Although the Maxima is a nice vehicle I would not recommend buying one and only buy a Nissan if you are willing to spend money on an extended warranty. We also had a 2004 Armada that has had many warranty issues. We are fortunate on that vehicle that we don't put much mileage on it otherwise it would have cost nearly as much for repairs over the years than it cost to purchase it. As much as the media tells us how bad North American cars are, we have had no problems with our 2005 Chevy Silverado and it came with a much better manfacturers warranty - which we have not needed. Interesting isn't it.

In 2004, I purchased a 2004 Nissan Quest and an extended warranty for 5yr/60k miles for $1100 from Star Nissan in Niles, IL. At the time I purchased the car, the factory warranty was 3yr/36k miles.

In 2007 I moved to Texas. In December 2008, I took my car in for service at a Nissan dealership in TX and learned that Nissan had extended the factory warrranty on the 2004 Quest to 5yr/60k miles in 2004 because it had so many problems. Nissan never notifed me of this extension. In effect, I paid $1100 for nothing since my extended warranty duplicated the factory warranty. If Nissan had properly notified me of this change, I would have cancelled the extended warranty by paying the cancellation fee.

I contacted Nissan seeking either a refund or an extension of the coverage beyond the 5yr/60k miles. The regional specialist, Shannon McGuire, told me that there was nothing Nissan would do for me since my warranty had expired (my car has 61, 000 miles).

Basically, I paid $1100 for an extended warranty that I did not need and was never notified by Nissan that it had extended the factory warranty. I don't believe that I am the only one in this situation and would like to hear from those with similar problems. My email address is [protected]@gmail.com.

I bought a car from North Texas Nissan (Not to be confused w/ Avery Johnson N.Tx Nissan) in February of 2008. The car in particular we (husband & I) were interested in purchasing was a USED 2007 Nissan Sentra. It was being sold for $15, 500- or at least their asking price. I said I was not going to pay that much for a used vehicle- I didn't care how 'loaded' it was or not.

After much negotiation Jose Bosquez (the associate) went to the manager with the final deal of $13, 100. With that because of our joint credit the APR % was financed at 9.99%. We gave a $3000 down payment on the car, signed the contract and took the car home.

A week later Jose harassed me time ant time again, after being asked not to call my place of employment, by calling my job, COMING in PERSON, and constantly just calling. He said that the bank that was to finance us wouldn't, but they found one that could. The difference was going to be the APR %. Instead of 9.99% as originally mentioned, it would be 11.99%. I told him quite frankly I could not afford that, and to take the car back if that's what it would cost me. After much negotiation with his manager (according to him), he said that they would change the asking price from $13100 to $12100 to make up the difference (which it does in no way do!), but I could manage.

My husband went away on a business trip and I told him to wait until he got back. Jose said that he couldn't because if he did not sign that the bank would back out. I told him that I would speak to him that night & if everything worked out he would come down. So I did not sign. Jose disregarded my request and interrupted my husband's work activities after being asked not to. Well my husband had not gotten a chance to speak to me, so Jose made up some story that I had signed the agreement & was ok & suggested he do it to or they would take back the car. So my husband confided in his word, and signed. A few days later Jose called me saying that my husband had signed & all that was pending was my signature now. So I went to the dealership, after looking over the paper work I noticed the digits were all wrong, and I asked them why. They made up some elaborate story, and the way it was explained to me, I was like Ok that makes sense. So I signed. I asked for my copy and they said they couldn't give it to me, because it had to go to the bank and finalize the transactions and what not, but would be mailed to me.

We got 45 days payment free, when I got my first statement I was shocked. The original loan amount was $15500 (approx)- I was expecting it to be around $10200 or so. So I called the bank and they said that that was what North Texas Nissan submitted, that I would have to contact them to correct the matter. I was constantly calling & speaking directly to Jose Bosquez regarding the situation. He acted surprised and said that he was trying to talk to the managers for me. I called and spoke to the manager, and he said he would call me back & never did. I called multiple times for him but he was never there. So now I have paid on this loan for almost a year and have only decreased the amount by $600. I have tried like a mad-woman to get in touch with the original owners to resolve the matter, but since they got bought out by Avery Johnson, my cause is almost lost. I'm trying to get the word out there... maybe I can find some help somewhere.