Nissan
reviews and complaints

Nissan is very aware the front end problem in the 03 and 04 350 Z's, INFINITI G-35 and the associated tire feathering and cupping of the front tires after as little as 4000 miles. They are avoiding this with the hope that it will go away as they did when the 84, 85, and 86 300 zx car were catching on fire. It wasn't until people died from their car catching fire that they were forced into a recall campaign to fix the problem. This campaign is still open in 2009. we must continue to press for more accountability on the part of companies that are only interested in our dollars and not the consequences of bad design or negligence. If you own any on these vehicles you might be interested in these links.

http://www.lasercannon.com/Newz/feathering.htm
http://www.nissantireproblems.com/index.html
http://z31.com/repairs/injector.shtml

NOTE: There is no need to change your injectors. Nissan has recalled all 84-89 300ZXs in the USA and will replace the injectors and some other associated components free of charge. Make an appointment with any dealer if your car has not been done yet. If you're unsure whether your car has been done yet, call any dealer with your VIN handy and they will look it up for you.

The early 300ZXs' injectors have a habit of leaking around the seam where they are pressed together. If they are not changed once they start to leak, your car will burn. Since this is not good, you will want to change your injectors once they start to leak. "But how will I know when/if they leak?", you ask. You will smell it, trust me. Anytime you smell gas in your car, check around the injectors and fuel rail, as this is where virtually all leaks start. It is a good idea to carry a fire extinguisher in your car, just in case. If your car catches on fire, unless you are really lucky, or near a fire station, it will be a complete loss.

UPDATE: Class Action Suit Filed Against Nissan For "Tire Feathering" and "Tire Roar" in the 2003, 2004 and 2005 Nissan 350z!

A class action lawsuit has been filed against Nissan for the defective front tires and alignment system that causes premature and irregular tire wear, "tire feathering, " and "tire roar" in the 2003, 2004 and 2005 Nissan 350Z. On October 1, 2004, in the California Superior Court for Los Angeles County, a class action lawsuit was filed on behalf of all 2003, 2004 and 2005 Nissan 350Z owners and lessees nationwide (Paul Doty v. Nissan North American, Inc., Case No. BC322435).

The complaint alleges that these vehicles suffer from suspension and alignment defects that result in premature wear, feathering, and cupping of the front tires, resulting in "an extremely loud tire roar or tire growl, especially when the vehicle is braking, traveling on a smooth road surfaces or cruising at speeds of 30 mph or less." In addition, the complaint charges that Nissan 350z owners and lessees have been forced to replace their front tires and service their vehicle's front-end alignment more often than is reasonably expected.

Nissan has made several inadequate attempts to remedy the front tire problem in the [protected] 350Z car. Nissan issued several advisories to its dealership service departments, called Technical Service Bulletins, prescribing varying steps to address and correct the front tire problem. After several attempts, Nissan finally issued on April 12, 2004, its Technical Service Bulletin called "2003 350Z Front Wheel Alignment Warranty Extension (NTB04-043)." In conjunction with this bulletin, Nissan sent all 2003 350Z owners a letter describing a warranty extension and inviting 350Z owners with front tire problems to come to the dealership service department for a free inspection. The purpose of the inspection was to determine if the car was eligible for a repair pursuant to the April 2004 "2003 350Z Front Wheel Alignment Warranty Extension Program."

In our lawsuit, Plaintiff alleges that the repairs done according to the April 2004 Technical Service Bulletin (TSB) are ineffectual and lead to the rapid recurrence of front tire problems.
If you are an owner or lessee of a 2003, 2004 or 2005 Nissan 350Z and have experienced any of the above conditions, please fill out the form below. By filling out the form you may be able to participate in the class action and will be notified of any important developments.
First Name:
Last Name :
City:
State:
Zip:
Email:
Phone Number :
Model Year:

We would like to hear from as many 350Z owners and lessees as possible who have had the April 2004 TSB repair procedure performed on their cars.

Did you receive information from Nissan about this TSB?
Yes
No
Unsure

Did you have the April 2004 TSB procedure performed on your 350Z?
Yes
No
Unsure

The April 2004 TSB repair procedures typically resulted in the dealer service department performing a front tire rotation or replacement followed by a front-end alignment. Specifically, we would like hear from you whether or not your "tire roar" or "tire feathering" has recurred since having the April 2004 TSB repair performed on your vehicle.

Did the "tire roar" or "tire feathering" return on your 350Z after the dealer performed the April 2004 TSB repair procedure?
Yes
No
Unsure
Inapplicable

If you answered yes to the preceding question, please indicate approximately how many miles elapsed on your car after the April 2004 TSB procedure before the "tire roar" or "tire feathering" recurred?
0 - 500 miles
500 - 1, 000 miles
1, 000- 2, 000 miles
2, 000 - 3, 000 miles
3, 000 - 5, 000 miles
More Than 5, 000 miles

Please add any additional comments you have about your Nissan tire problems:

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We bought a Nissan Sentra 2004 from a Toyota dealership in Oakland, CA that went out of business. We had the car less than a week and our financing did not go through and the dealership wanted to add my husband. They said they were going to bring the papers over to our house. The dealership never brought the papers over because they went out of business. We attempted to call the dealership and they promised to take care of it before the doors closed and did not. We tried calling them and stopping by the dealership and there was no one there. We were forced to fill out a complaint with DMV to at least get the car regsitered. Months went by and we still didn't hear anything from anyone. On Wednesday, July 15th we heard from Nissan saying we owe them the money and want $1, 000 immediately or surrender the car. I asked them if they had any dicumentation and they refused to provide and was using scare tactics with me. She finally said she would fax the documents and never did. We tried calling several people at Nissan and they were all collections people refusing to cooperate or work anything out. They said they bought the contract from Toyota but wouldn't provide any prooof. I also said we would not pay for the warranty of $1, 600.00 when we do not have one. I also said if we surrender the car we want our $1, 000 cash we put down on the car and they also refused. My stellar credit is about to be trashed. How can they send me to their collection when they never even tried to collect in a reasonable manner. We would have been happy to work everything out and give them the last 5 payments if they would have explained how they obtained our contract and proof. This is not brain surgery, they need to provide proof that they are the lien holder and give us more information on how we can work with Nissan. I don't even know if they are honoring the percentage rate Toyota gave us!

Buyer beware!

Regal nissan in roswell uses bait & switch tactics.

Sign the papers and all of a sudden the price changes because they "made a mistake".

Regal nissan in roswell changes the price after you sign the papers!

It happened to me and I will do everything I can to spread the word about their poor business tactics.

took my nissan maxima to mandurah nissan for 150000k serviceand to see why it was idling poorly they told me it was a fault with the throttle body.
they repaired that then said to me it is still running the same. they have since then cleaned radiator tested sensors, 6weeks later they tell me my ecu needs replacing at a cost of 2000+ making total cost over $6000 .
I purchased a secondhand ecu out of a perfectly running maxima gave it to them to fit and they ring back saying it was faulty, they then repaired the original ecu but after putting it in car told me that was faulty(have documents stating both ecu's worked fine) I sent them away to be tested and they said that whoever fitted them had not fixed problem and had burnt out the ecu's.
Mandurah Nissan said that did not wreck the ecu's and say if i buy a brand new one it will work(typical).

So nissan reckon i should pay for there incompetence I dont think so NEVER TAKE YOUR CAR THERE

Be warned Smithtown Nissan are crooks and carry out deceptive and fraudulent practices.

I went to Smithtown of Nissan on 07/12/09. It was one of the most terrible days of my life and the biggest mistake that I could have made. My husband and I walked in just as the dealership was about to close on a Sunday evening. We were approached by a sales rep Charles Murray. He lied to us from the beginning stating that the white Nissan Maxima that I wanted was the only one that they had in stock and if I didn't get it I wouldn't be able to find it again. He walked back and forth in and out of the office negotiating with the manager good deal for us. I was not at that point ready to buy a car and I told Charles I needed to think about it. This was the first time that I was going to a dealership so I don't have the experience of buying a car from a dealership.

Mr. Charles said to me if you want you can take the car home and see if you like if you don't you can bring it back. I being naive fell for this lie signed all the paper work and left with the car that night. I got home looked at the financial situation and then decided that night I was not going to keep the car. I called Smithtown Nissan as soon as they were opened the very next day and asked to speak to one the managers. I left a message for Ray who was one of the managers as no one wanted to pick up my call as Charles was not in. I kept calling as it was less than 24hrs since I left the dealership. I finally got Joe Gumban at 2:30 who told us that once we walk out we can't get our money back and we are new car owners. I freaked out as nowhere in our conversation the night before were we told by Charles Murray that we couldn't return the car. Charles kept saying that he would take care of us don’t worry trust him. He told us we could and that he was helping us out. I was so upset as I felt that I was deceived and lied to and I was honest with them and told them I don't have any experience with a dealership and I was not ready to get the car that night.
Charles made it seem that we could have the car and see if we liked it while they held our money and paper work. Well they never held our money charged everything through my credit card and the paper work that they said that they were keeping aside they said that they had FedEx it to Nissan already as sold and it was out of their hands when I called them the next day. How could they be so deceptive and carry out such fraudulent practices. I was sick to my stomach I couldn't sleep that night. I realized that we were misled none of our initial questions were answered about the maintenance agreement. They gave us nothing and brushed of with we’ll take care of everything and in the end gave us nothing and took our money. They are rip offs. Something needs to be done about their business practices. I asked to speak to another manager since Ray never called me back. I spoke to Brain who was so rude and obnoxious and made hurtful remarks are criminal and disgraceful. He said that no one held a gun to my head to sign those papers and I shouldn't have taken the car if I didn't want it. I told him that I trusted them and their word to hold everything and they lied to me.

My financial situation is not good and most likely my credit will be ruined. I'm so upset that they did this to me. These people have no conscience as to how they ruined people's lives. They are unscrupulous and they help each other con people and take their money. I trusted them and though that they were professional and would keep everything on the side until I told them the next day that I was or was not going to take the car. They said I knew exactly what I was doing and they are not looking out for my interest but their own. I hope that no one ever use them as they say whatever they need to say and pressure and force you. Don't sign anything or give them your credit card. If anyone knows what I could do please let me know my email is [protected]@email.com. I think everyone who had a bad experience and have been cheated at Smithtown Nissan should come together and report them to the authorities. There was a police officer I read who they finally refunded him he said that they are reported to the Attorney General for scamming people.

Again my email is [protected]@email.com.

On 6/22/09, I signed lease paperwork for a new '09 Maxima. Melissa Riley(business manager) and Michael Murray(sales person) told me my car was a high performance car, would need to use a particular highly priced oil when changing the oil(stating I would pay over $135 for an oil change, every 3 months). Therefore, she talked me into adding the $30 gold package warranty(which includes free oil change). The next day I called around and discovered the dealership overestimated the true cost of an oil change. I recently discovered I will have to take one furlough day per month for the next 10 months. On 6/23/09, I called Melissa hoping to remove the gold package warranty; she refused(stating "she didnt twist my arm & to make me add the extra warranty"). I explained my furlough situation; Nissan still refused. I feel if greed wasnt a factor the business manager could have voided the initial contract and allowed me to sign a new one. This dealership is all about money, they treat you like a human being until you sign on the dotted line. Would recommend people to stay away!

To Whom it may concern,
I need the form to file a complaint with the insurance commissioner
I Anne Thompson have called the police to report my car stolen by Capital City after I spoke with there Manager concerning the car.
I requested the name of the towing service but the dealer refused.
As any other request I have made concerning the car. ( information on the cost of truck cover and owners manual)3
I have a approval on the loan with the first payment due in 30 days from Capital One. Which is valid for 30 days from 06/05/2009.
The problem is the dealer made a mistake on the paper work by putting my first payment at 72 days.
I have until July 5 2009 to return to the dealer to sign new contract.
I also signed a B ailment agreement which clearly states all party's responsibilities.
Except now the dealer has broken that agreement .
The car was serviced yesterday at Jim Ellis.
Please forward my the form and I will fax it today.

Thank you,
Anne Thompson

I put my car in the shop at Mike Smith Nissan on Friday 26th June 2009. I was told that they had to put a thermostatat in my car before they could tell me what was wrong. They kept my car all weekend and promise to call me on monday after they tested because the thermostat was not the solution but that would coast me $325.00. That was not the problem they said but I needed head gaskets and the where about $3000.00. I had to pay them for repairs, but my car was not repaired. There should be away to find out what is wrong with a car with out paying $325.00. I am very angry at this point and will be sure to let all my friends and co-workers know how Nissan is doing business in Beaumont, TX.

The worst customer service I have ever experienced in my life. The car price was not agreed upon in the end, so I requested my downpayment back and was refused this request by the manager stating that "I am not going to give you back your money, so now I give you two options 1. Buy car a or 2. Buy car b."
Is this person serious? He was trying to harass me into purchasing a car from him?!?!
This is the worst dealership ever, do not go there to purchase anything. You will be scammed or tied to purchase something you dont even want to begin with. Keep in mind that I went back to this place to "ask nicely" for my refund back four times already!
Now the dealership called me again and asked me to come back so we could discuss a better price for the car. Does he think I will purchace a car from them after all this? I dont think so.
Stay away!

I took my car in to have the transmission looked at, and also for them to fix my air conditioner since it was only blowing hot. I asked them if I could have a loaner car, but they refused to give me one and even denied the fact that they ever loan out cars. I know for a fact that they do provide loaner cars, but I guess that just don't trust a 20 year-old who needs a car to get to class and work. As a result of this they will NEVER receive another dime from me. To make matters worse, they even called me to suggest replacing engine belts at a very high cost and brake pads as well on top of the $3500 for a new transmission and AC condenser.

I have been to the Nissan dealerships here in CT over 9 times for various problems. It is my only vehicle, and is a lease.

The transfer case has been changed 2-3 times BRAND NEW!

It has been in the shop SIX times for the transfer case alone.

One dealership 'accidently' cut my brake line and I almost crashed. That was another time in the shop, even though they were reluctant to fix the brakes.

Recently they replaced my CV Joint, and I brought my 2006 Nissan Murano back in yesterday for a whining noise and more symptoms of the transfer case on its way out.

I had a lawyer working with me but he left the firm and I am having a hard time finding him.

I was screamed at by a NMAC Customer service representative
named Owen, then he hung up on me. I opened a case with his Supervisor - I will call him after this write-up.

They will not buy back the vehicle, and when my lease is up, they are going to sell this to someone else!

This vehicle should be destroyed!

I have always had Nissan Vehicles...and have not had a problem...why can't they admit this is a bad one from the 2006 batch and fix the situation?

I have a 2-year old son, and I will not take him on the highway in this only vehicle we have.

So frustrating...GRR...

Caution - do not consider buying from team nissan in vineland, nj. While they say their reputation and relationships with customers are what"s most important to them, their tactics and actions say otherwise... Do not be fooled... Went to team nissan in vineland, nj to buy nissan rogue. Left after getting what they said was the best deal. Next week when they called to follow up, I told them of a better price I had gotten without stepping foot in other dealership. They bad-mouthed woodbury nissan, saying they would start adding things at the end such as destination, etc., but then came down a bit and asked what was needed to close the deal. After telling them i'd buy it if they dropped another $800, they told me to come in that night to finalize the deal. I did, and they kept me waiting for about 45 minutes while they tried to find excuses not to do the deal, ways to raise the price, etc. After already looking at my trade the previous week, he asked to look at it again, then came in and asked me if I was ever in a flood (Crazy, made up thing... No, it wasn't in a flood). I confronted him, asking if he was balking and he said no. He then came out and gave the bottom line price that we had discussed on the phone, but then, after adding tax and fees, proceeded to added $780 for destination charges after telling me that that was a tactic woodbury nissan would use. I told him that we started negotiating from the msrp and that included the destination charge. He said it did not. This was a lie. He then admitted that he had to find a way to make some money on it. I told him I would pay that amount if I got an extended warranty. He said he'd have to check that out. He asked for a deposit though so they could locate the car I wanted. A little premature, don't you think? A wasted trip there - over an hour of my time, after being told to come in to finalize the deal. I had to call them the next day after not hearing from them. He said he'd call back after checking on a few more things. He called back late in the day to say they couldn't make the deal. There were too many lies, including the one that was the supposed profit sheet they"normally don't show customers". This showed they were going to lose money. I asked if it showed the rebates they were going to get, and he said yes, but then I reminded him of other rebates they said they would get directly from nissan that were not incldued in those figures. Another lie. So beware of this dealership, team nissan of vineland, the people who say their reputation and word, as well as cusotmer satisfaction, are the most important things to them. It isn't the case. The bottom line money-wise is what's most important to them. Their names: don fries and scott schwartz.

I purchased a 2009 Titan truck from Bob Richards Nissan in May 2009. I took it back back to have the vehicle washed. There car washer put a small dent in the cab above the bed in the corner of the truck. Andrew Hill (Sales Manager) did not even come out side to look at it. He simply told me to talk with Brad McDuffie who sold me the truck. I talked with Brad and brought the truck in for the second time in less than a week. They kept the truck two days. When I went to pick the truck up, Andrew Hill pushed me to another salesman. The truck had over spray in the bed liner, and white foot prints in the new carpet and interior. I called Brad and he said vring it back and they would clean it again. I told him I would clean it myself. I washed it and found 19 different paint circles where they had tested the paint to match the white where they fixed the dent. I took the truck back to Bob Richards, and spoke with Terry ( manager above Andrew). We went to the used car area where the paint guys used paint thinner to remove the circles and simply added some wax to the top of the paint. Two weeks later I was hand wahing the truck and when I got to the drivers side top, I found a large rough area. Upon further investigation I found that it was reducer that had been spilled on the top of my truck and down the drivers side. I spoke with Andrew Hill and set an appointment up to come in 9th June at 0830 to have the truck fixed yet again. Andrew tells me that Terry wants to speak to me and that he can not help me because the paint guys are not even coming in today. Now Andrew did not call ahead of time and tell me not to bring the vehicle in or anything, so I missed three hours of work trying to correct this problem only to find that terry nor the paint guys would be there. I am sadly disppointed with the service and treatment I have received from Bob Richards Nissan and would nothing more than to give the vehicel back to them.
Sincerly,
Joann Martin

I have the car for 1 month. I did not get approved. I asked them to take the car back and I want my 3, 000 Refund I had put down for the Lease. Now they are not calling me back or telling me anything. They said I cannot get my refund back at all. They are saying I lie and my paperwork is not real. WHAT IS THAT ! They needed my PA liences and i gave them copy. They said no CO-signer is needed so i agreed to go ahead. They said I should be fine and needed nothing. Now they bought in my college. WHAT DOES MY COLLEGE have to do with my lease. If it did, why didnt they tell me in the start. I refuse to sign anything and want my money back. They keept threatening me saying they will ruin my credit and not refund a penny. That the car is my. Then they say, return the car. I am lost and confused.

The lease was almost up on my NIssan Maxima. Since I am recently widowed and my finances are enow limited, I planned to lease a cheaper car, the Nissan Rogue, advertised at $199 a month. I ended up paying $5102.85 and $299 a month for 39 months. When I drove the car home that day, I realized that the sticker price was not on the car and the contract was not among the papers. After I returned for the contract the next day, I realized that the Gross Capitalized Cost was $25, 377 not the agreed upon sticker price of $22, 500.

After several calls, the salesman said finance had changed the cost, the finance manager blamed the salesman, I was offered a partial refund of $1500 which I took for fear I would end up with nothing.

My leasing payments are now based on over two thousand dollars of the car's value due to my naivete, unscrupulous dealers and a car company, Nissan, which does not care about its customers.

My 2007 M sedan would not start. I called rioadside assistance at about 6;15 0n May 11. My car was in the visitors parking garage of Monefiore Hospital. I had just been discharged after a surgical procedure. I was told that help would arrive in 75 minutes. After an hour I called again and was told that help woud arrive in 20 minutes, After 2 hours I called again and cancelled myrequest. I was abl;e to a local service station to jump start my car. It cost me 25, 00 for service that should have been free. Every one who spoke to me knew that is post operative and needed to get home.
This incident is disgraceful. Especially considering hoe much money I invested in an Infiniti

Someone from everhart nissan told ceridian that I was not qualified for the 65% reduction. I do not know why they did this I called them and they denied doing it. And it is pretty obvious that I am elegible for it. I had a brain anuerysm that they did brain surgery on and put a metal clip in my brain. I was terminated on 11/30/08. I am not elegible for health coverage under anyone elses plan. I am currently on the cobra coverage. If you can please help me get this straightened out. I'm sure you know how hard it is to make it on what I'm getting. I cannot work now and the drs. don't if or when I will be able to go back to work. you can contact me at [protected]. or my email [protected]@yahoo.com thank you James sessoms

Hi
These guys are the worst ever.
They sold me a used car with a bend axle ( i believe it my fault too as i should have checked).
but the worst fraud they did was in financing.
i financed 18000 and they told me the rate i am getting is 11.090 % when i went to the credit union today to refinance my laon the credit union told me my loan is 20500 and the loan they gave me was at 5.74%.
they showed me a contract with my signature on it which i never signed and must have been one of the papers underneath the paper i signed which i have a copy of.
what ever you do

DO NOT BUY ANY THING FROM TOM PEACOCK NISAAN

they are the worst in the whole market and they will neevr pick up your phone.

took my car for a service on the 24 Jan ’09 at the McCarthy Nissan Dealership in Germiston:

Gold Nisaan Micra Comfort

SBH 397 GP

& they’ve put a wrong oil filter; they used an Almera oil filter instead of a Micra’s oil filter. The whole month I’m driving around with the wrong oil filter. Eventually my car broke down on the 26 Feb ’09; which I’ve handed my car in to them that very same day.

They’ve been fixing my car since then & today marks exactly a MONTH they have my car & I’m being given un-clear timelines as to when I’m getting my car back.

I've just been advised that they're only getting the 2 parts from the factory on the 18 May 09.
How can it take 3 months to get a car part.

Booked an appointment at 8:00am/Rented a car from my own budget because I could'nt wait for 3 hours to get my car back. Car went to service only at 1:00pm for 3 hours:

When I initially called, I mentioned that instead of waiting3 hours at the location to call me once it's done: The service dept. mentioned that on their computer it says anytime during the day

My recommendations:

- They don't listen to customers because I was told on the phone no more than 3 hours but not what it was on their computer
- They are not detailed oriented
-I had to reorganize my day causing me a lot of problems

Most I don't recommend the place as for me # 1 rule is to carefully listen to the need of your customers. I will never ever go back to this service centre