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Wondershare Technology Co. Customer Service Phone, Email, Contacts

Wondershare Technology Co.
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www.wondershare.com

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1.8 46 Reviews

Wondershare Technology Co. Complaints Summary

2 Resolved
36 Unresolved
Our verdict: If considering services from Wondershare Technology Co. with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wondershare Technology Co. reviews & complaints 46

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Newest Wondershare Technology Co. reviews & complaints

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A
7:52 am EDT

Wondershare Technology Co. They didn't refund or take the application back

I paid money for the video convertor, which I found on the website www.wondershare.com. Unfortunately, the application was defective and it was impossible to even open it. I decided to change it first, but no one replied to my requests. I understood that this company wouldn’t help me, so I decided to return money back. But they again ignored all my emails. The company is dishonest and real fraud, so better avoid them at all costs.

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Anita Spencer
, US
Feb 17, 2016 11:26 am EST

I tried their trial version of PDFelement to do my newsletter, everything was going fine until I went to save it! I was told there would be watermarks on my page(s) unless I bought the program! So I bought it as I needed to get the newsletter finished and sent out! I tried to use the OCR but would have to pay more money, the cost was $20! I had already paid them $69.95! I was desperate, so searched and found another program and less money that included the OCR. I felt it was safe to do as they had promised a 30 day money back guarantee, even if the program was purchased! In fact, in my confirmation/receipt it states that! I have been trying to get a refund before my 30 days runs out the end of this month, but no one has gotten back to me in this regard! I did contact them on face book, was given a link to go to which didn't get me anywhere that I hadn't already been! Just getting the run around! What steps do I take next?

ComplaintsBoard
H
5:40 am EDT

Wondershare Technology Co. Their advertisements are fakes

I bought from the company www.wondershare.com. I got the product, but it didn’t work and when I asked to return money back, the seller told me “no”. Their advertisements about the good-quality products and excellent services were total lie and scam. I really want to warn other people and hope that you will avoid them. Don’t take their bait!

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Jason.x
, US
Apr 21, 2017 1:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought iphone recovery software from wondershare.com. It couldn't recover my phone. I raised a request for refund. They never bothered to reply. their software does nothing additional compared to iTunes. They are a fraud company. please be warned. never ever buy software from this company

ComplaintsBoard
K
12:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wondershare Technology Co. no receiving of product

IN AUGUST I ORDERED THROUGH WONDERSHARE A CD CALLED WONDERSHARE 1CLICK CD AND I RECEIVED AN EMAIL CONFIRMING MY ORDER [ ORER No ;U5628771402.] STATING THAT IT WOULD BE APPROX 3WEEKS TO DELIVERY, TO THIS DATE I HAVE NOT RECEIVED THE CD OF WHICH I PAID $ 35-66 AUD BY MASTERCARD, AFTER 5 WEEKS AWAITING I CONTACTED WEST PAC BANK TO INFORM THEM OF MY POSITION AND THEY HAVE TAKEN UP MY ACTION TO HAVE MY MONEY REFUNDED AND THEY HAVE BEEN INFORMED THAT THE CD HAS BEEN SENT AND IT IS STILL AVAILABLE, I WROTE AN EMAIL TO WONDERSHARE WITH STILL NO REPLY, THEY STATE I CAN DOWNLOAD IT BUT I DO NOT WISH TO AS THAT MEANS I AM PAYING $ 35-66 AUD FOR NOTHING CONCRETE, I FEEL THAT I AM BEING CONNED.
CONTACT RYAN ON [protected] AT WESTPAC BANK OR EMAIL HIM ON [protected]@WESTPAC.COM.AU.
REGARDS KENNETH EKIN

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2:42 am EDT

Wondershare Technology Co. I can't get answer for my refund requests!

I made order from wondershare.net website and product has never arrived. Support email returned as undeliverable mail. I purchased DVD set as advertised on their webpage. Product was purchased and ordered online. I received notification that it was mailed in July and I got nothing since. I can’t get answer for my refund requests! Help me please!

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12:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wondershare Technology Co. Adware

Downloaded the trial version to see if it would fit my needs. Wondshare Video Editor was not the best option for what I was trying to do. I then removed the program from my computer.

Now I have an ad that keeps popping up on my computer advertising for me to buy the software. I have yet to find where it is originating so I can remove it.

I would not download software from this company or do business with them.

Read full review of Wondershare Technology Co. and 2 comments
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TessaAdolph
Newnan, US
Jun 09, 2014 1:44 am EDT
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Has anybody told you yet? IfCoupons is offering unbelievable coupon that help you save 30% OFF Wondershare Video Editor. Don't forget to check it and enjoy savings.
http://www.ifcoupons.com/coupons/wondershare-video-editor/

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Dennis Hayashi
Alexandria, US
Jul 16, 2012 12:08 pm EDT

I grew suspicious when I could not access their pre-sales support. Too bad, the product line seems interesting, but it is vapor ware.

ComplaintsBoard
R
1:38 pm EDT

Wondershare Technology Co. They did not return my money

The site states that their Wondershsare Video Converter Pro software will convert to play on an NTSC video player. However it cuts off at the end of the DVD. They also state a refund will be given if the software does not work and they cannot provide a solution. This refund policy has mysteriously disappeared from their website.

After getting the run around from their technical department asking unrelated questions to the stated problem and offering non-working solutions they concluded I would get no refund as they cannot determine the problem is their software.

I am using a brand new iMac and am now using a different product that works fine and offers a money back guarantee.

Do yourself a favor and void the headache of dealing with this scam of a software company.

Read full review of Wondershare Technology Co. and 6 comments
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Ben Wong
, US
Nov 13, 2023 5:35 am EST
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I don't even have wondershare and have never used wondershare products in my life. I'm charged unauthorized transaction for 6 consecutive months by wondershare Kowloon at 22.67 USD every month and subsequently becamse wondershare INTERNET at 22.67 USD every month. UOB Credit card.

Nonsense.

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RB83
, US
Jul 11, 2023 4:24 pm EDT

They advertised a 7 day trial for their software, and after 2hrs of trying to use it I tried to cancel and they said there was no Trial period, and as I logged onto my PayPal account, I saw there was an additional $32 charge that I didn't authorize. That is deceitful practice. I want my monies returned.

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Janet Branfman
, US
Mar 11, 2023 9:05 pm EST

$34.94 on card ending in 3232 at OPY*wondershare on 02/27/2023. i never use your program. if you taking a payment from my bank. you got something coming to you for fraud.

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Daniela Pereira
, US
Oct 16, 2022 3:21 am EDT

I was so surprised to see a 23.36€ charge on my debit card every month when i try to enter the website to cancel "my subscription" it says that i don't hava a subscription.

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Bianca Bee
, US
Sep 11, 2022 2:58 pm EDT

I tried the free trial and cancelled it in less than 7 days but the payment that was auto deducted in my bank account was not credited back.

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Bob Elbert
, US
Nov 13, 2018 1:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Purchase Wondershare Filmora Version: 7.2.0 License type: Single-User Personal License in April 2016. I used my credit card. It was hacked into for two purchased within 10 days. This has never happened to me before. I had to cancel the card and get it reissued. I don't trust buying your products using a credit card.

Wondershare Technology Co. Customer Reviews Overview

Wondershare Technology Co. offers a suite of software tools designed for creative and utility purposes. Their product lineup includes video editing software, data recovery tools, and PDF utilities. Users can access solutions for creating and editing digital content, as well as software for recovering lost files and managing documents. Wondershare aims to cater to individuals and businesses seeking efficient and user-friendly applications for their digital needs. The company provides these services through a downloadable software model, with customer support options available for users requiring assistance.

Wondershare Technology Co. In-depth Review

In summary, Wondershare Technology Co. is a company that provides a variety of software solutions designed for creative and utility purposes. Their products are generally well-received for their user-friendly interfaces and robust functionality. Pricing can vary, but there are options for different budgets. Customer support and learning resources are helpful, and the company maintains a focus on security and privacy. Wondershare is competitive within the industry and offers software that is accessible globally.

Overview of Wondershare Technology Co.

Wondershare Technology Co. is known for creating software that helps with video editing, data recovery, and more. They have reputation for innovation and quality in digital software field.

Range of Products and Services

Wondershare offers wide range of products including Filmora for video editing, Recoverit for data recovery, and PDFelement for PDF management. They also provide mobile solutions like dr.fone for smartphone users.

User Interface and Accessibility

Their software typically features clean, intuitive user interfaces making them accessible even for beginners. Navigation is straightforward, which enhances user experience.

Functionality and Performance

Wondershare's products are known for their strong performance. For example, Filmora offers extensive video editing tools without compromising on speed or efficiency.

Compatibility with Different Devices and Operating Systems

Most Wondershare software is compatible with both Windows and Mac operating systems, and some products are available for Android and iOS devices too.

Pricing and Value for Money

Wondershare products come in different pricing tiers, including free trials. While some may find the cost higher than expected, the functionality provided often justifies the price.

Customer Support and Resources

They offer customer support through various channels, including email and live chat. There are also extensive online resources like FAQs and community forums.

Security and Privacy Features

Wondershare takes security seriously, offering features like data encryption and secure data recovery processes to protect user privacy.

User Reviews and Community Feedback

User reviews for Wondershare products are generally positive, with particular praise for ease of use and customer service responsiveness.

Tutorials and Learning Materials

There are many tutorials and learning materials available on their website and YouTube channel, helping users to get the most out of their software.

Software Updates and New Feature Releases

Wondershare regularly updates its software, often adding new features and improving existing ones to enhance user experience.

Licensing and Subscription Options

They offer various licensing options, including one-time purchases and subscription models, catering to different user needs.

Multilingual Support and Global Accessibility

Wondershare provides multilingual support for its global user base, making their software accessible to a wider audience.

Company Reputation and Industry Standing

The company has a good reputation in the industry, known for reliable and innovative software solutions.

Comparison with Competing Software Solutions

When compared to competitors, Wondershare stands out for its user-friendly design and comprehensive features, although it may be more expensive than some alternatives.

How to file a complaint about Wondershare Technology Co.?

Here is a guide on how to file a complaint against Wondershare Technology Co. on www.wondershare.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wondershare Technology Co. in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help explain your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Wondershare Technology Co. on www.wondershare.com.

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Contact Wondershare Technology Co. customer service

Phone numbers

+86 755 8666 5000 +1 604-291-9834 More phone numbers

Website

www.wondershare.com

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