Woman Within
reviews and complaints

I won’t recommend to order from the company www.womanwithin.com. I have ordered two blouses from them, but the problem was the size. I checked the size chart and measured myself, but the sizes were wrong all the time. The sleeves were too short or too long. I didn’t like the fabrics and I returned all blouses, which I bought from them. It wasn’t worth to buy such clothes and waste such sums for such rubbish. Avoid this seller.

ionly a smaller size returned them for an even exchange only a size smaller one pkg had'nt even been opened they enformed me a moth later when i called about it that the could;nt exghange and was sending me a check for 13.00 the loungers are 29.99 each i told them to keep it and send me the loungers back and they told me they would not so i loose my money and no loungers every book i received from the these loungers were always the same price of 29.99 they are only paying 6.50 each what a rip off at least they could return the ones i sent back and i would have something for my money

Have been customer for approximately 10 years. Clothing has declined in quality, both fabric and workmanship are poor. Recently sent gift to daughter, who returned outfit due to poor quality and fit. Woman within credited my account for the outfit and I was sent a bill for original S&H ($7.99) as well as additional return fee ($7.50) by company and additional charge of $2.00 by woman within credit division. It ended up costing me $17.49 for NOTHING. I have cancelled my credit card with Woman Within and have tried (unsuccessfully!) to cancel the endless wave of catalogs. The customer service ladies were all very polite but were unable to do more than validate my dismay.

I have been a Woman Within customer for at least 15 years. But I will give my money to another company from now on. Recently I placed an order, under my long held account, using a relative's credit card, which had a name and address I had used several times in the past. They sent me a confirmation email, ten days later my relative called to say she received a postcard from Woman Within asking her to call. The customer service rep at Woman Within said my order was sent to Customer Protection to verify the credit card, but they sent a card to my relative, taking 10 days without filling the order, as, "there was no email or valid phone number on file." When I asked why I received a confirmation email but no email about a delay, the rep first said no email was linked to the order, and later said their job was to protect the card holder and they did not contact the person who placed the order. When I told him the conformation email was addressed to my relative, he stated "this does not happen." After more discussion, the rep stated no one could order at Woman Within and use a different credit card - regardless of the 15 year account history using the same names and addresses. I have shopped for my relative, using her card and sometimes sending goods to my address, on many sites through the years with no problem. The Customer Protection rep and her supervisor were not apologetic, did not care my order was delayed, and did not seem to care whether I canceled the order or not. I had to ask to make a formal complaint at least 6 times before I was told my complaint about the process would be sent to a customer complaint department. The supervisor kept avoiding my direct question and defending the department's practice, stating my complaints would be "documented in my account." Not helpful. Woman Within has been problematic in the past - I suppose this was my wake up call to quit patronizing a business that cares so little for their customers. A heads up email to say there is a delay in my order would somehow be too effortful or breach security? I canceled my 300.00 order. I will shop with a company that wants my business and values my years of patronage.

DO NOT BUY.  THIS IS A REAL COWBOY OUTFIT.

This company has really got a nerve!  
I ordered a pair of black cycle shorts, they sent a PINK TOP!
They said they hadn't received my return although it was sent back immediately with their own return label.
When I called customer service they sent my call to their " service" extension, I held for 5 mins and they then cut me off.
There return policy states to give it  a few weeks (I forget how many) to receive a refund...but of course they had no problem taking my money... immediately!
To add insult to injury I cannot remove myself from their despised email bombardments and will have to drop that particular email address.
When I emailed my complaint I got a form letter which did nothing to address the problem ...but was just trying to push more of their lousy merchandise.

[protected]: Woman Within USED to be a good company, selling plus-size quality, attractive clothing at reasonable prices. Over the past 8-10 years, however, they keep sinking to new lows, such as losing the quality of their items and inundating me with their endless catalogs, even though I have repeatedly asked to be "unsubscribed." I'm still fighting that this very day. I have stopped purchasing anything from this store because invariably, the items don't fit, are cheaply made, and/or the quality of the material is almost see-through. One thing I think most plus-sized women would agree upon is that they'd like material coverage when ordering clothing. Most of WW's clothing is imported, but the country of origin is never stated. I have returned so many clothing pieces over the years because I am adamant about purchasing products made in the USA. Almost all ads in their catalog state "Imported." On the last shipment I returned, on the return sheet where they ask reason for return, I wrote in some free space that I would prefer to purchase products MADE IN THE USA.

In the most recent catalog (received 09/01/2012), I did notice that in all their wisdom, honesty, and integrity, Woman Within has now REMOVED the word "IMPORTED" from their clothing descriptions and has given absolutely no information regarding the manufacturers' countries of origin. That action makes me angrier than I have been with them; now it's anyone's guess as to the imported items' countries of origin. I hope this reaches the right people regarding the complaints and all customers who may not have been aware. I think it should be a regulation/law that product manufacturers must state their country of origin - not just "Imported." We have every right to know where our money is being sent. BUYER BEWARE!

I placed an order on August 5. The item was in stock according to the web site. Right after the order was submitted I was informed that it was back ordered and would be shipped on Sept 6. I have called five times since then and have not reached anyone who could tell me why the item was never shipped. Five people including a supervisor claim it is in stock but no one, including the supervisor can determine why it was never shipped. During my last call I was transferred twice and kept on hold for 20 minutes. The supervisor promised to call me back by the next business day. He never called. Customer Service is horrible.

I made on order on Sunday and realized the order did not qualify for the free products. There is no where on the web site to cancel an order. I emailed customer service immediately. The next day I called and it took me two hours to get hold of someone. They said that since the order was "in Process" they could not cancel it? Doesn't make sense to me. If it has not been shipped-- it should be able to be canceled.

Do not order from these people, they are crooks!

I grew up with catalog shopping, but I have had the worst luck with this company in the past couple of years & especially of late.. Sizing can be inconsistant and I find I have about a 50/50 chance that what I order will actually fit. This would be merely an inconvenience if it weren't for the shipping and return charges. Recently I ordered some items & half of them had to be returned due to sizing issues. I have now had around $40.00 charged to my account in shipping & return fees for the items that I DO NOT HAVE. I might as well have lit a match to the $40.00. The result would have been the same...nothing to show for it, but I would have had less aggravation. I understand that it costs money to ship items. But when theres only a 50% chance that what you order will fit, I feel like the only way they are making money is by charging you extra for the "priviledge" of being inconvenienced & disappointed. As I said, I grew up shopping from catalogs and I have never had so much trouble with sizing or been charged so much for returns before. Will not order from them or their counterpart Roaman's again.

Completely incompetent company. They stopped accepting online payments, even though I received emails telling me that a payment was made. I've called and called and finally closed the account. THREE WEEKS later they were still harassing me for payment and the online information showed that not ONE payment was credited to my account. People there hang up on me and refuse to transfer me to supervisors so I can talk to someone other than a peon. NEVER EVER shop with them. NEVER EVER get a credit card with World Financial Network. They are thieves.

Dear Sirs,
I sent an item back for a refund, and they issued me the refund and THEN charged my debit card on file for an additional payment (the same item, different color). They used my card number without my permission and I only noticed the charge posted to my debit card account 3 days AFTER the item I never ordered in different color was mailed to me. Please, never leave your debit card information on file with them, they can do whatever they want with it.

I've never had any billing problems with this company, thankfully. However, nine times out of ten when I order an item, I get a notice a few days later that it is on back-order, with an estimated date of delivery, usually a few months in the future. Then, a week before it is due to be shipped, they send a notice that it has been cancelled because they no longer have the item. This is a company that has been in business for years. They should know the market by now. If the buyer cannot guess what product will be popular, based on past demand, then a new one needs to be hired. If their supplier consistently fails to fill their orders, then get a new supplier. This is not a one-time occurrence. It has been going on now for at least two years. If you are a tall or plus size, try some of the other companies.

I have ordered from this company several times and each time there has been a problem. You will place and order with them and unlike the other companies, if the item is not available for shipping - they will not tell you. They will say it is in stock when it is not...and you will have to wait weeks for the item to be shipped. I ordered a skirt in a size 18 and they sent me a 20, telling me that an 18 was unavailable.! I recently ordered (2) pairs of jeans in a size 20 - both which they said were in stock. I received one pair with a email telling me the other pair was back ordered and would not ship for another month. When I received the first pair - they were too large so I contacted the customer service department and asked if they could send the back ordered pair in a size 18. They assured me they would - but of course they lied and when I finally got the second pair it was a size 20!

I warn anyone who is considering doing business with this company... DON'T! The clothing I ordered was made very poorly and I returned 95% of the order. I asked to have three items replaced with ones of the correct size. First I had to pay shipping to get the orders to me...then I had to pay shipping to return the items...and then they wanted to charge me shipping to receive the exchanges! On top of that one of the exchanges was not even the right item! At the end of my nightmare I have one pair of pants that originally cost $13.99 [the sale price --- they tried to charge me full price for the pants and I had to point out to them that I got them on sale] and a jacket that cost $3.99 for a total of $17.98 worth of merchandise. But the total they reported to my Woman Within credit card has amounted to $36.46! I called to ask why and was told to speak with the credit card issuer - that everything returned was reported as a credit. I asked about the cancellations I made that did not show in the transactions and was told again to speak with the credit card issuer. The issuer can only charge me what is reported to them. I will wear my pants and jacket but I have also told my story to three of my friends who considered ordering. They immediately changed thier minds.

BEWARE -- this site is a rip off ! I ordered five items from them in April. The items did not fit and when I returned them, I was charged a $6.50 fee plus they did not refund the cost of the shipping -- a total of $15.49 -- for NOTHING! Then I noticed that there were charges on my credit card during the months of May and June ($12 each time). WomanWithin had given my credit card information to "Shopper Discount" and they were charging me a monthly fee! Fortunately, I caught it and I have gotten them to refund the charges, but now I wonder who else they gave my information to! After all that, I found three of the items at a local store and the prices were at least 20% cheaper than the prices online!

I called my order in on 11-07-10. They had problem with my credit card at first, but she told me it finally went thru to processing. I told her if she had a problem with it to call the next day and I would give her another card no. I didn't hear from her so I called back to check on the order and the man said it went thru and it would be to me by tues. I did not get it so I called back wed. to find out why and they said that my card didn't go thru until wed morning. I have to have those clothes no later then Thurs. afternoon. My daughter is getting on an airplane and she needs her things. When I tried to talk to a manager it was like pulling teeth to get one on the phone. I don't feel I should be charged for fast delivery when it wasn't. I also feel that when someone calls to check on a order it should be handled correctly. Now I have to pay again to have the clothes shipped to my daughter in washington
I do not feel that is fair.

I had purchased items from this site a couple of time. When I made my most recent purchase, my credit card number appeared on its own. I do not normally leave my credit card number on site, but thought maybe I had made a mistake. After completing the purchase, I went to my account page on Woman Within and accessed personal information with the intent of deleting the card number. No credit information was listed on my account page.
I called customer support and was told it was not possible that my number would appear if I did not type it in and tell the site to save it. The person did not know why my credit information did not appear on my account page. I obtained a phone number for what the person said was tech support, but what turned out to be the real customer support (I had been talking to a sales person, according to the new person). (I have all the names, but don't want to publish them because I believe it is the company's fault if its employees are poorly trained.)
The new person also told me that what I was experiencing is impossible. Got the same unhelpful answers and was told that she was not customer service either, that they are closed on Sundays. She said I would need to call tech support. I asked for that number. She said she did not have it, but she did have the customer service number. While providing that, she discovered she did have tech support number.
I called tech support Monday and was told it was not possible that my number would pop up unless I typed it in and told the site to save it. Then I asked if that were case, why didn't my credit information appear on my account page. The reason is because my computer, without my knowing it, has an automatic fill-in feature that fills in that information. Somehow, this software picks up my number from a previous typing and saves and then uses it for my convenience. I said if that were the case then that credit card number would pop up every time I shopped online. I could not believe anyone in a technical support job could be so stupid.
This site has a number of sister sites that presumably would also have access to my credit card number. I called the credit card company, but all they could do was to cancel the purchase and/or issue me a new number.
If you care about your credit security, don't buy here or at any of the sister sites: OneStopPlus, Roaman's, Jessica London, BylaneHome, avenue, KingSize, Bargain Catalog Outlet.

When you order something on back order they still charge your credit card as of the day of the order. I don't think you should get charged for that item until they have the product and are ready to send it to you.
I have also had trouble with getting qouted one S&H charge and then product is sent from a couple of different warehouses and they incurred more S&H then expected because there was more than one package. But that
shouldn't be the customers fault they can't send it all in one package. We shouldn't then get charged more S&H charge.

My email to them: I tried to place an order online and ran into several problems: 1. It wouldn't accept the discount code I received via email (LB7784) for an additional 15% off my order. 2. The coupon code it gave me online, for 30% off the highest priced item, was applied against the wrong item. 3. A free item, [protected], was charged to me and that is the item that received the discount. Two customer service agents were unable to help--one put me on hold and lost me and the second transferred me to the internet department, where the agent was rude after not explaining himself correctly. (He told me I would receive a "credit" after my order shipped, which implies money I'd have to spend at Woman Within, instead of a "credit or refund *on my card*, " which is a very different thing. He was curt and rude.) No one was able to fix the problem and it has essentially been left for me to deal with, with yet another person on yet another call, when I finally receive my order. I understand you're going through a name change, but the problems I've encountered on this order make me think twice about ordering with you in the future. Sincerely, Michelle Ramos

The FIRST response: My name is Sandi Carrejo. I will be helping you with your issue today. Thank you for your email. Unfortunately, you can only use one coupon per order. Therefore, you can use either the 15% off the order, or 30% off one item, or the Free Gift. Please advise as to which deal you wish to use. If you choose the Free Gift, please provide us with the promo code. Please accept our apologies if you have been inconvenienced.

Sandi, Thank you for your quick response. The watch bracelet doesn't have a promo code--it is listed as free item with each purchase. If it is free, why does it show up with a charge? I want to use the 15% off total purchase code. If there is absolutely no way to get the free bracelet, please remove it from the order entirely. I don't want to pay for something that should be free and then get reimbursed for it on the back end. If you go to item #[protected] online, you will see that it is free and does not have a promotion code. Regards, Michelle Ramos

Their next response: My name is Wendy Melendez. I will be helping you with your issue today. Thank you for your email. Please note only one promotional code can be applied to the order. The promotional codes are listed in a red box on the back of the catalog. Please accept our apologies if you have been inconvenienced.

I'm running around in circles here. This is getting ridiculous and I shouldn't have to explain my situation again and again with each new person that receives an email or call--my promo code, from the email yousent me, didn't work and I'm being charged for an item your website says should be free. If you cannot resolve this, I want my order canceled in its entirety. Below is my chain of correspondence regarding the multiple issues with my order. (I included the previous correspondence here.)

This is the response that caused me to call and cancel my order: My name is April Flores. I will be helping you with your issue today. Thank you for your email. The code LB7784 appears to be redeemable at Lane Bryant.com which is not our company therefore not applicable to the order. Please accept our apologies if you have been inconvenienced.