Woman Within
reviews and complaints

I am a loyal customer for years and this is the treatment I received? As of the end of this month I will pay off my account and will cancelled the card. Please take me off your mailing list including e-mail. Don't send me any more of your catalogs. Invoice #[protected]/5, I ordered 4 blouses and they were too big. I only opened 1 package and decided to return them. I received the package back a week later stating that I was 3 days late in returning them. I don't buy that. You have an advantage over women like myself who can't find what we want in our size in local stores. And we are at a disadvantage paying the higher prices. Women within could have just given me store credit - if - I was late. I don't need this aggravation at my age. I have 4 blouses I can't wear, but to your company, all I get is sorry. Thank-you!

I returned a Christmas gift right after the holidays and for whatever reason your company didn't process the return until weeks later.

The item was returned and your company refused to give me a credit. When I called to explain that I am a long time customer and asked as a courtesy to help me, I was refused

It makes very little business sense to lose a customer over $20 but that is exactly what Rebecca did. I have since cancelled my account with Woman Within and will not buy from there in the future.

Hopefully this will not happen to others lest the Amazon's of the internet will only get bigger and bigger (although their method of starting the refund process as soon as UPS gets the return label is definitely the way to go)

Sincerely
Deborah Tuminello

They have lost my business+ my friends. Sizes run very different in each item/sent large order back/that had come in bits & pieces for exchange/refund, within the time, they sent the items back to me! I called to find out why, she said it was past 60 days, which I was within, sizes ran so off, I didn't even open some of them & none of them were worn!

Please do not buy from this company. My items arrived much later then they are stating. I asked for proof..they have none. I still have not received all the items. I returned what I did receive and they are accusing me of it arriving after the 60 days which is absolutely not true! They never returned the items and refused to be credit. Customer service does not help or even try to understand. Corporate does not call you back.

Do not buy here!

I ordered and paid for a sweat shirt. I paid using pay pal. I then decided to apply for their credit card. I never received the card but received a bill for the @23.00 sweat shirt. I sent the bill back with the proof I had paid for the shirt. I am now receiving collection calls and they have multiplied the amount X3. I would be very careful if you offer from them. I never will again.

This has gotten old. I've gone through customer service 4 times, 2 of which I was told my complaint would go to Marketing. I have heard nothing and it's been at least a month. Overall, I started this last spring when I noticed you were no longer carrying swimsuits in my size.

I wear your size 5X or 38-40. Over time I noticed items in those sizes disappearing. I am especially upset over denim jeans. You still carry the style I have always ordered but now your sizing only goes to 34, maybe 36. Maybe you are trying to be more like ellos or other large size clothing sellers. I don't know what the motivation is for these changes but I am quite upset. I always knew that when I was ready to buy new clothes that I could count on Woman Within. This stinks a bit like size discrimination and I'm not having it. In a world now where large size woman are hitting mainstream acceptance and gaining more attention you are doing a disservice to a loyal clientele.

I would like an answer as to why you have done this. I also would like you to go back to providing the sizes you have eliminated. Please do not let yet another communication with your company go unanswered.

Regards,
Kimberly Wells

My husband purchased clothing from Woman Within for me as a surprise. When the clothing arrived and I tried them, they were all too large. Following their instructions regarding exchanges, I called Woman Within customer service and ordered clothing as an exchange for the too large clothing I was returning. I then packed up the clothing and returned it. I received the exchange items with a week or so. The a few weeks later, I received the clothing I had returned. The notice in the package said, "There is no merchandise credit or refund, because items were old, worn, or damaged. Thank you for your understanding." The items were NOT old, worn, or damaged. I called Woman Within customer service and was told that I did not receive exchange credit because I had returned the order outside of the 60-day limit. That is incorrect. I have no idea why they did not receive the order within that limit because I mailed it well within the limit. I will not purchase from this online store again. I would warn Woman Within customers to be very careful when using Woman Within's exchange procedure. Likely it would be safer to simply return an order, wait for its acceptance, and then reorder should you wish to.

I tried to make a purchase on Labor Day when they were having a 50% off sale. For some reason, the subtotal had the correct 50% off subtotal but the total line did not. My total was $160.38 + 15.99 for S&H and then the grand total was $336.87. I went on my phone trying to figure out why it kept doing this, thinking it was my computer. But it did the same thing on each device. I took a snip-it of the subtotal/total box.

I emailed late Monday evening because I could not call. I did not get the email until after 11 p.m. on Tuesday. I shop late in the evening because during the day I have an autistic 21 y.o. and 70 y.o. (who also has diabetes, ) plus a mother with cancer and diabetes that I care for. I have my own health concerns as well. My days are hectic. Yesterday I had 5 different doctor appointments, for four different people, plus I had to meet with an advisor at my son's college. Then food and laundry had to be taken care of. Today I had an hour in the morning to myself. I spent half of it on the phone with your c/s. I spent another hour writing this because I couldn't get it all in under 30 minutes and I had to stop and help my son, then come back, then go help my son, and come back and so on. (For the record, I already got one dr. appointment in this morning. Would you like his phone number?)

I called the first chance I got on Wednesday morning.

First I was on hold several times by the rep. Then she came back and asked me if I had screen prints of the shopping cart. I said no, but I did take one of the subtotal/total and I asked if I could email it to her. She said yeah and put me on hold immediately without my having a chance to get one syllable out of my mouth.

After 10 minutes of being on hold I was told because I did not call yesterday (Tuesday) there was nothing they could do for me. I asked to speak to a supervisor and after being on hold for a while I got to speak with Liliana. She said the same thing.

So let me get this straight, first, WW tried to blame me because I had no proof. Oops, fail, I did have proof. So then it was because I didn't call in time? They are perfectly able to fix this and that supervisor knew it. She just didn't want to. I don't take kindly to being played.

Last year I had nearly the exact same problem only I called as soon as I got the email and was told that I should have called not emailed. I had told them that I couldn't call the day before because it was after hours, but nope. My fault. I called the next day, which was the wrong day. My bad.

Now I just went back into my cart to take another screen print of what I had in there and the WW c/s rep added a pair of shorts. I know that I did not add them because I would NEVER wear something so short! I am livid. (It would be the Taslon swim shorts)

The breakdown of my order was thus:
#[protected] $34.99
#[protected] $24.99
#[protected] $10.99 (5 of them)
#[protected]
#[protected] of them)
#[protected] of them)

I cannot recall the actual price of the shirts. I just know that they subtotal was $160.38 and the total with shipping should have been $176.37.

The resolution I am seeking is that I want the products at the prices they should have been available to me when I tried to purchase them. (IF the system had been functioning properly.) If WW is truly unable to give me the discount then the next possible resolution would be for me to never shop from them again. In that case, I want all catalogs to cease. I do NOT deserve to be treated this way.

I just want to note that previous to having difficulties with this company I shopped there all the time through the former umbrella of OneStopPlus. I bought clothes for my mother and my son on that site. Well over a $1, 000 a year. Then I started having problems. More and more often. So I stopped. And I was happier. I don't like being unhappy about my shopping experiences. Once unhappy I do like to share that I am unhappy. I usually start with all my friends and their friends on Facebook and Twitter.

I can be reached at [protected]@yahoo.com or via cell phone at [removed]
Thank you in advance,

Rachel Limas

I placed an order for what was an in stock item according to the website on 7/13 and received and email saying is was on back order. When I called then to cancel the order that day since this was for summer and I don't need it in the winter, I was told that it is in the process of shipping and can't be canceled. It had only been a day or two. Well, I had ordered the fast shipping to get the item in time. When it didn't show up within the allotted shipping time I paid for, I called again and was given the tracking number. This number was not even true. There was no tracking number since the package had not been shipped. I called back a couple days later and given a new tracking number. Guess what, this one was bogus as well. Finally, I called back and was told, they don't know what is wrong and why it still says in process of shipping. I have contacted them 3 more times and told each time, they don't know and it will ship. As of today, I still don't have the item and it is showing as notshipped on the order. They have terrible customer service. I will never order from them again. Beware everyone. If I could give a negative star, I would.

Customer service is terrible. I order capris in june. I chose the specific colors because the online site said they were available in my size. After submitting the order I get an email confirmation and it states that the capris are on back-order... Due to be received 7/22, then a week ago, I get a "new" expected delivery of 8/8, then this weekend yet another notice for 8/19...2 full months after I ordered them and a month after your initial expected delivery. There is absolutely no excuse for this kind of shoddy customer care. It's obvious that you have absolutely no idea how to manage inventory. I have never had to wait this long for a product, ever, with the exception of a customized and personalized gift that I knew was going to take time so I ordered it in advance. I ordered capris in june in order to have them for a trip that starts this weekend. And what good are capris at the end of summer? I was so happy when I found that the jeans and capris fit me properly. I am willing to pay more to have that fit. But I am not willing to wait for excessive and undetermined delivery times. When I called customer service no one can explain what the problem seems to be.in addition, they can't tell me who can answer that question... All they can do is offer a 10% discount. They have lost a customer after this and that I will warn everyone I know and I will place reviews everywhere I can find that tells people of the experience I have had with your company.in this day and age, there is no excuse to not have better control over your inventory. I have worked in manufacturing industries in business analysis, but it doesn't take my skills to see they have a big problem.

I habe paid for Account Assure to ‘protect my acct in the evnt I could not pay all/some'. Lately I submitted All required papers asked (with some difficulty from my prior employer), and requested to use those benefits I have signed up AND paid for. I finally after a few tries got my prior employer to fill out paperwork. I have not heard if they sent it in or not but have not recived them back either. Now Account Assure is saying I was unemployed when i requested their help. Isn't that what it is for? I managed my acct for awhile using up my savimgs before getting told by a memeber of woman within that i can request help from Account Assure in the event I cannot pay my bill. Now I am deliquent and the service has been cancelled. I want ALL the fees I paid to them while using them on my Woman Within acconut refunded! Either reversed back to my account or, a check in the mail would work. Had they provided their services i paid for my account would be fine and I would not be submittimg this complaint!

Shopped for an hours on saturday may 26th with the promise of buy one get one 75% off. Promo code didn't work. Live chatted until I took too long looking for a number and she ended the chat,
Called customer service and spoke to a girl who sounded bored to death and said my shopping bag id didn't produce my bag and yes the code should work but it didn't and she didn't know why and if I wanted to read every item number to her maybe she could place the order. I had to leave for church and I said no. After dinner I ca;ed customer service again. I said this is my 3rd call today and she groaned and said oh no hat's the problem. I went through it all again and she said you are right it should work, hold on I am going to get a new item number for the product (shoes). She came back and said ok and then I heard it... Click. Yep call lost and I gave up. I emptied the shopping bag and I am done. One whole day I can never get back wasted on trying to shop at woman within. I have been a customer for years. I have put up with back orders that I opted to cancel and they arrived anyway months later. Along with many other problems but this is the final straw. Your promo codes are a scam. I think you hope we will be so tired by the end we will buy them at full price. Well I am not.

I ordered the jacket a year ago in the spring for the discounts. I only wore this coat/jacket this past winter. It is black...or is supposed to be... It started fading in Dec to a burgandy. At first it wasn't too bad just a couple spots now nearly the whole back of the jacket have shades of burgandy and the threads are burgandy too. It appears this burgandy jacket was dyed black to move the inventory. I am very disappointed. This is my 4th leather jacket/coat purchased since 2000 and I have never had an issue. I really expected better.

I ordered one item on 02/15/18 using a 40% Woman Within coupon, paying $9.99 shipping. Less than 24 hours later, the Woman Within website had a new coupon-40% off plus free shipping. When contacting their customer service chat line I was told no, it was not possible to give me a credit on the shipping I had paid for, even though my order was still in process. It was also not possible to cancel my order. I explained how unhappy I was with these options and would be making my complaint public.

I have a Woman Within account last July 2017 I lost my job. I call to set up for the plan I sign up for to help pay in case I lost my job or end up in the hospital. I just found out that it was not done and I was charge late fees to a total of over $200.00. I never get a letter about it but I did get new books so I can order cloths. I have email them but they will not take the flaut for not sending me a letter about it. I was to if I have a problem with making payment they will help me. I do not have a problem with making payments it they flaut for not sending me a letter. I did tell them you can send new books but no letter. I just cancel the payment I have plan for 2/3/2018 and I told them I will do it. So if you can help me that will be great.

I was a loyal/payments on time customer with Woman Within for over 10 years. I recently was diagnosed with terminal cancer and while I was in the hospital I fell behind on one of my payments. They charged me a fee of $30.00 and when I called and explained my situation they told me that not only would they not remove the late fee they would continue to add more fees if I did not pay it. I am disgusted with their greed and lack of compassion.

I bought a pair of ankle boots, wore them 4 times bottom sole came all the way off except at the toe area.Tried to return them, called was told they were sending a return bag and return slip., I waited and waited.Called back and asked what happened to return bag, and was told i waited to long and had the shoes to long and there would be no refund.My Husband bought them for me in April 2017.I was told there was no problem in the return. Now after i waited all this time for the return bag, its to late.This company is crap and if you shop here you will loose .Fortunately for me I can get the shoes fixed, But I will never ever buy from this CRAP company again.They should be ashamed of their product.

I ordered twice from them, but it was enough to understand I don't want to deal with them anymore.
Both times the clothes were in the wrong size and poorly made.
And I also waited for too long for the orders to arrive. Not everyone is patient. I am not. I can't wait for 5 or 6 weeks to get what I ordered.
Never again will I order from this website. I don't like to be treated that way...

I ordered a sweater that I needed for this Saturday, I ordered it with plenty of time to come in. I checked tracking today it said it was sent back to you because of a wrong address. The order number is [protected]. When I called customer service I was told I would have to re order the item and the only way it would be here by Saturday is if I paid express shipping, why should I pay for a mistake you made. I have ordered before and did not have an issue. You have no problem sending the catalogs to the right address. I am just so disappointed in the attitude of your service representative. I will think twice about ordering in the future. Thank you for your time. Cheryl Piacente