FILE A COMPLAINT!!!
I had this problem and got charge every $10 month. I guess I signed up at mwave.com, sells computer stuff. I complained and got refunded, $180.
The best way is to file a complaint with better business bureau www.bbb.org.
bbb.org responded with in a few weeks and told me they contacted res awards and that i was getting a refund. I am very happy.
I tried to call reservation awards but did not like waiting for a representation, 2 mins is long enough.
dont got to reservationawards.com because if you sign in with you email and say that you lost your password, it is recorded. You can cancel the service from their site but dont get money back. It is best to file a complaint with bbb.org so the get in trouble if they get a lot of comlaints, probably misleading business practices.