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1.2 139 Reviews

WIZZ Air Complaints Summary

8 Resolved
131 Unresolved
Our verdict: If considering services from WIZZ Air with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WIZZ Air reviews & complaints 139

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10:18 am EDT
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WIZZ Air breach of the duty of care that cause hospitalisation for a customer

Dear Sir/Madam,

As a regular customer of Wizzair I am writing to complain about the way I have been treated during the boarding of flight W6 2206 from London Luton to Budapest on 10th of June 2017, the flight was schedule to depart at 14:30 GMT. I am a frequent traveller (2-3 times per month) but I never faced such a devastating experience as I had while boarding for the flight before. The trauma of this experience resulted of my hospitalisation immediately following arrival of the flight. I have all medical evidence of my emergency care that I received at a Budapest hospital. From doctors’ conclusion I understood that this harm to my health would not have occurred if duty of care from the airline representatives and reasonable behaviour would have be in place.
At the time of boarding to the flight W6 2206 I had been asked to lift my suitcase for a dimension check. I declined to lift suitcase as I am 25 weeks pregnant and I didn’t want to take unnecessary risk of my health and health of the baby. The young lady (named Amy) who was in charge of luggage check told me that in this case I wouldn’t fly or I can leave my luggage at the airport. I asked why she doesn’t want to measure dimensions in other way or lift my suitcase herself. It was not my fist journey with Wizzair this year and all previous trips I took my suitcase to the plain without any problem or extra charge. She found that wheels of my suit case are a few centimetres beyond the requirement and asked for me to pay in cash if I want to continue my journey. I expressed my concern about cash payment and asked why I can’t use a card? She told that everything is written in terms and conditions that I accepted. I know that in accordance with terms I can pay at least with a debit card. Some type of cards may not be accepted, but others should. She responded that it is not her business. There were 3 other colleagues of Amy who also didn’t know where terms and conditions can be found and when I opened terms and conditions from the web-site none of them was able to find clause that regulate payment terms at the airport. When I found the document they were unable show me a clause to which they made a reference to. I saw other customers have been paying by cards at the same time and I didn’t understand why I was discriminated. Eventually they accepted a card payment from me.
I should say that these people behaved with unprecedented intention to demonstrate their authority, they gave rise to harm without any ethical and moral considerations. They have been rude without necessity. Two of the staff members declined to provide their names when I asked. They also declined to invite senior member of the team. When I called to Wizzair customer service number in order to confirm my rights the same staff members declined to speak with the Wizzair customer service. When I informed Amy and her colleagues that I want to record this unacceptable conversation, Amy told that it is illegal in the UK and now I definitely wouldn’t go the flight. I told that I will do official complaint regarding her actions, she replied in sarcastic way how happy she will be to see the outcome and be punished. From her reaction I got a feeling that Wizzair company representatives at the gate have unlimited authority and absolutely confident that they wouldn’t be punished for their negligence and breach of the duty of care.

Amy asked her colleague Andrei to take my travel documents and did not allow me to board. I was shocked, as she doesn’t have any authority to take and hold (for personal reasons) my personal travel documents (including passport), second there was nothing illegal in my actions to record conversation while being a participant of it particular taking into consideration the fact that the conversation did not have any confidential information. I may not be able to use that record in the court but it does not mean that I did something illegal would give Amy the right to suspend me from the flight. I called the Wizzair customer service team again. This time I spoke to Tom who kindly agreed to talk to company representatives at the gate, but none of them agreed to talk (again). Instead they called to someone who didn’t introduce himself to me, but asked for me not to record and delete the prior recording or otherwise I would not be able to fly. When I deleted the recording they still did not allow me to board because these representatives at the gate did not see me delete the recording. I gave them my phone and suggested to check if the record is still there, they declined to do so. This situation attracted attention of other passengers and it compelled other passengers to support me as they clearly saw unfair treatment of a customer and after the support of other passengers the gate staff permitted me to board the plane.
It is very difficult to express the feeling I had during this devastating experience, the unnecessary stress and pressure that I had to endure would be trauma for anybody. At an airport I have never experienced such bullying and neglect of duties that your staff had displayed at the time of boarding, they were totally unprofessional and seeking person gratitude. Due to this traumatic experience I experience problems with breathing during the flight and after the landing. I collapsed in the Budapest airport. Someone called for emergency and I was taken directly from the airport to one of Budapest’s hospitals. They did all checks: blood test, scans and etc, cardiologist, gynaecologist and other specialist saw me and concluded that my conditions had been caused by enormous stress I experienced. I have copy of all medical documents that can be provided if needed. Needless to say that I was unable to perform my job during next week and I have to pass my business case for which I was flying to Hungary to colleagues from Budapest. I still didn’t recover completely and I sincerely believe that company need to take into consideration this case seriously as there was no need for such unprofessional, negligent behaviour which put a pregnant women at physical risk, let alone to the moral sufferings and financial loss.

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4:25 am EDT

WIZZ Air unethical behaviour

Passengers names : Mr Ford Sexton and Mr Mark Coles . Flight date and time : 06.05am, 31st March 2017 . Flight Journey : Wroclaw to London Luton .
Complaint : On attempting to check in at the Wizz Air desk in the airport terminal we were shocked at being diverted to a payment counter and told that we had to pay £66+ in order to check in, a fee in excess of the actual return tickets cost, having travelled extensively all around the Globe this is the very first time I have encountered such an undesirable practice . Our company has recently sequestered design and programming sources in Wroclaw and members of our Kent offices will be travelling to Wroclaw on a regular basis, unfortunately not with Wizz Air unless this complaint has the correct resolution, that is to reimburse Visa Card [protected] with the aforementioned charge .
Yours sincerely
F L SEXTON

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3:33 am EST
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WIZZ Air payment error

Dear team

I booked 2 tickets with wizz air sofia - dubai - sofia (07-14/02/2017) and paid with debit card on 16th of feb 2017. On 17th I have received an e-mail and a call from wizz air call center, saying that the payment is declined and I have to make the transfer again. The money were not return to my account.

On 17th I paid again and received the invoice, but the money from the first payment were not return back to my account.

On 22nd wizz air withdraw the money from the first transaction as well, so I was charged twice for the same flight.

I have made 2 complaints via their web site and call few times the call center. More that a month ago. I still wait for reply from their end.

I would like to ask for your help to take refund my money for the double payment.

Please find attached the supporting documents.

Regards,
Elena

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2:31 am EST

WIZZ Air changing flights

I booked with whiz air and am trying to change my flights to another date.
There is little if not any information on their web page on how to do this. After manny minutes looking I found that you have to check in on line then I believe you can change your flight, the only problem is you cant book in until 7 days before your flight ? So I found their customers service line which I rang on several occasions but nave actually got through, but the credit on my phone swallowed up extremely quickly, the very last time I tried I got down to one in the queuing system, then low and behold they cut me off. They are a shower of b______s.

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3:33 am EDT

WIZZ Air payment unsuccessful, but funds deducted from debit card

The issue that I have experienced was: I tried to book a flight with WizzAir, but the payment was not successful according to their webpage. I could not finish the payment as the website kept on not responding. I even received an e-mail (please see attached) stating "Your booking was not completed, please log back in to complete it". However, I decided not to finish the booking due to the bad condition of the website at the moment. I closed the website and made a booking for the ticket I needed on another site. However, the amount was deducted by WizzAir from my debit card, so I found myself with two identical tickets for the same dates that I cannot use because I am only one person.
I sent them a complaint explaining that the website stated the payment as unsuccessful, but the amount has been withdrawn from my bank account. They only replied with terms and conditions for flight change or cancellation, but no refund options. I consider the issue caused by a technical error on their website. So I decided to contact you regarding this matter, as their contact centers are practically useless

It occurred on: October 4th, 2016

I would like the company to refund me as the error was caused by their website.

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ravi 9394161627
, US
Nov 21, 2016 3:52 am EST

hi...

kolors give real and genuine result .if you follow the instructions strictly u will get 100% satisfactory result

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fonjallaz
, FR
Nov 21, 2016 1:54 am EST
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Bonjour,
J'ai effectué une réservation via le site de wizzair hier soir. Au moment de valider mon virement, j'ai perdu du temps pour trouver le code de sécurité de ma banque, envoyé sur mon téléphone, et la transaction a donc été annulée. ( je n'ai pas eu le temps d'inscrire le code bancaire nécessaire pour valider le versement)
J'ai effectué à nouveau ma commande, sans problème cette fois-ci, et confirmé mon vol.
Ce matin, je reçois un mail de wizzair qui m'avertit d'une double réservation: les 2 commandes ont été débitées.
Alors qu'il manquait le code bancaire sur la 1ere commande.
Comment est-ce possible?
Je viens d'appeler le call center, un opérateur m'a dit que j'allais être intégralement remboursée sur l'une de mes commandes...
Je trouve cela très inquiétant qu'on dispose de mes coordonnées bancaires sans la sécurité de ma validation bancaire manuelle, et j'attends à présent mon remboursement.

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7:05 am EST

WIZZ Air dirty seats

Was on a flight from Budapest to luton air port in the middle of a busy day and was flying with wizz air. Boarded the plane and the flight was fine until the flight was over and my coat was sticking to the seat. I through i could be trapped on something or some sticky material. After pulling i realized their was smeared chewing gun all of the bottom of the seat which i failed to spot and had covered the bottom of a new coat i had recently purchased. I was shocked that none of the cleaners or stewards had not been bothered to check the seats of the plane which i paid full price for. I couldn't complain as i was in a large group of people who was eager to get to the bus. I am attempting to remove the gum but having a hard and stressful time doing so. Anyone flying wizz air please check your seat first as they don't.

Date of incident: 3/3/16
Flight number: W62205
Liszt ferenc to luton airport
12:30 departure

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5:03 am EDT

WIZZ Air extra expenses abuses

Last month, we were supposed to fly with Wizz Air from Prague to London. We bought our tickets on Bravofly. Bravofly did not give us any detailled information: - online boarding compulsory - smaller size of hand luggages (which are 42 cm instead of the standard 55 cm long) We arrived with the documents from Bravofly and were asked to pay 120€ extra just to print the tickets. We did We arrived at the boarding and realized that Wizz Air came up with smaller luggages than normal hand luggage. They asked 50 euros for each, as we were 3, it would have meant 300€ there and back. These are such cheap tricks to make you pay 3 times more than the actual flight tickets. We strongly recommend to avoid flying with WizzAir. Low prices does not mean low costs...

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7:49 am EST
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WIZZ Air leaving behind children due to cabin baggage size

5 eighteen year olds had tickets to fly from Eindhoven to Wroclow today. All with standard hand baggage. They were told that the hand baggage was too large and that they had to return to the check-in counter to pay 40 euros per person. This took so long that in the end they missed their flight. This is the most incredible service I have ever witnessed and will never ever fly with Wizz Air and believe me I am going to do everything possible to tell as many people as possible about the appalling service supplied by Wizz Air. This must be, by far, the worst airline in the world

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8:59 am EDT
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WIZZ Air luggage payment

I was travelling back from Gdansk with Wizzair Flight W6 1601 on Monday, 5th May 2014 and waiting to board the aircraft when a Wizzair employee randomly selected my carry-on case. She informed me that it exceeded the cabin requirements and that I had to pay to take the case on board. The case is actually a cabin approved size and I have never experienced any problems in the past. I refused and told her that, when leaving Luton, nobody asked me to pay for the case and, if the size was too large, how come the policy was not applied consistently throughout? At 06:00 am in the morning, I could not believe that anybody would deliberately start to pick on people with a view to hitting some ridiculous targets to extricate money out of people! I said that I would not be paying and continued to the last check-in desk before boarding the plane and was told by another female employee that I would not be permitted on the flight. When I tried to pass her, she assaulted me and said that she would be calling Security as my behaviour was aggressive and that I would not be allowed to board the flight due to my unacceptable behaviour. I will never fly with Wizzair again as this type of unethical practice is beyond belief! The two employees were very intimidating and threatening towards me, indicating that it was within their power to detain me. Of course, in the end I had to capitulate and pay as I was desperate to get back home. They are a rubbish, cowboy airline that employs unprofessional and immature staff. I attach a copy of the invoice and will be making a formal complaint to the airline itself.

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Anna Ziaco
, GB
Jul 11, 2017 5:41 am EDT

I have experienced very similar situation, on the 9-th of July on 6.20 flight Gdansk to London Luton. I was allowed to fly out few days before, with my standard size hand luggage ( accepted on any other airlines) but on the return i was forced to pay this ridiculous amount (£40), which exceed the price of my ticket! I found employees very rude and disrespectful! Not in any position prepared to handle this kind of situation as a professionals. It's a disgraceful approach! Wizz air should be forbidden to qualify as a 'cheap airline', and fell into a category of an 'airlines to be voided'. I will make sure to never use them again and would advise anyone to do exactly the same.

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7:44 am EST
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WIZZ Air incorrectly charged and not refund

Pay attention to this Wizzair scam:
Just came back from Budapest, where I was asked to pay additional EUR 46.50 for my small cabin luggage. I refused as on my way from Eindhoven to Budapest my bag was perfectly OK. The rude steward(surname Kiss) demanded a payment without even listening to me. Without a choice I had to pay otherwise I will be left at the airport (she said word by word I'll decide who will fly and who not) Mrs Kiss charged me EUR 46.5 although and on the phone with their call centre with Mrs Magda confirmed payment of EUR 35 and provided me an invoice of EUR 33.88!?!?@@@### WHERE ARE MY EUR 11.5 ? WHY I WAS CHARGED IF ON MY WAY I WASN'T ASKED TO?
Called Customer Service (better not to use these phrases as this call centre is everything but Customer Service) Agents on the phone were unhelpful and couldn't assist. Only tried to blame me for choosing the wrong 'subject; in my contact form like this is not a PAYMENT ERROR. I googled this topic and look what I found... So many complaints of the same type:' On my way the small baggage was OK but on the return way customers were asked to pay additional fees.

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12:59 pm EST
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WIZZ Air online booking

On-line booking was not working properly.. I tried to buy a ticket for myself and my son, I couldn't enter my name in the top field (the field was greyed) so I wrote my name in the bottom field. I had as well problem to use my maestro card to pay about 10 Euro less.. few days ago the same card was working fine.. finally I paid by Visa but I forgot to enter/change my son's name. I ended up with two the same names (my name). Wizzair on-line booking has no any kind of review data before payment so I realize my mistake when I got the confirmation email from them. I thought it's just a "typo" error so I called the customer service (1 Euro/Min) to explain that but the supervisor decided I have to pay 90 Euro to change my son's name! The fault was because the website is poorly designed (no confirmation etc) and sometimes doesn't work (name field or maestro card payments)! I used to think the Ryanair on-line booking is poor but Wizzair on-line booking is the worst I've ever met.. full of bugs! The customer service supervisor is arrogant and useless! I'm not going to use Wizzair again I will pay more but I will never use them again! I will bring this to the court and European Consumer Centre..

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Rose30
, US
Apr 12, 2016 4:19 am EDT

I was trying to book tickets, I checked the price and I logged in my account. as soon as I logged in the price changed, it gone up. I tried another day and it happened again. I contacted wizzair and they not that would help me out but they increased the price even more. Shame on you Wizzair.
As someone said Ryanair looks like first class comparing with Wizzair.
#wizzairfraud

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Toochin
, US
Sep 09, 2011 9:49 am EDT

I booked airport transfers when i booked my flight, despite repeated requests they did not send transfer voucher, eventually they sent them bye-mail ten minutes after our flight took off. After many e-mails requesting refund they have refused.

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cfc2000
New Mills, GB
Sep 13, 2014 9:50 am EDT

Wizzair makes Ryanair look like the best airline in the world.

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4:59 am EDT
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WIZZ Air abusive fees

Wizzair is a scam! After arriving at my gate, Wizzair purposely delayed the flight so that the staff could cash in on everyone's carry-ons. The staff at the Wizzair gate in Madrid Barajas insisted on being paid 60 Euro - Cash Only (they refused to take credit cards - now how legit is that?) in order to let me board the flight and confiscated the carry-on that I had used on numerous other flights during this trip and others (standard carry-on that fit and complied with every other airline I had been on). They could have easily asked people to pay or rearrange their luggage when checking in, but instead chose to trap everyone and force people to pay cash when they had no other choice left. People were ripping the wheels off their carry-ons or simply abandoning them at the airport! It was a complete circus, a scheme orchestrated by a criminal airline. Wizzair's size requirements do not comply with international standards (no well-made carry-on with wheels will fit their frame) and their policies and employees are simply abusive and immoral.

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10:16 am EDT
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WIZZ Air hidden charges

Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or listed in any of the information or web pages until you actually try to print them. Obviously to get to this point you have already booked your flight. So effectively a hidden charge. I then spoke to the most irritating call centre ever who kept informing me of the 7 days rule and actually just totally missed the point that I had been mis-sold as at no point was this detail mentioned. the supervisor came on and stated that it was in the extra information section and told me to start a booking and check, I did and lo and behold it was not in there. Unable to then cover up his total lack of knowledge of his own companies terms and conditions he just passed me back onto the other adviser. Plus at 77p a minute to ring and being on for 28 minutes it cost me £21 just to call them. Totally disgusted the Trading Standards continually allow these budget airlines to get away with this type of obvious scam (how many people have access ot the internet or printer abroad and how many people want that hassle?). Awful service, lack of knowledge of staff, and total lack of any kind of understanding of the problem. If I could give zero I would. have complained but am not expecting much!

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3:00 pm EDT
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WIZZ Air nice flight

I flew with wizzair a couple of times so far, and I must say they are a decent company for lowcost flights.
I heard stories about delayed flights and such, but I was never one of the unlucky people to have this happen to me... Everytime I few with wizzair, my flight left and arrived on time, once it arived sooner than expected.

I think they offre decent service on board of their planes as well... the foods and bewereges they sell are a bit expensive, but to quote someone in a video I watched recently - hey, you're sitting in a chair, up in the air, drinking your coffee! Appreciate it.

I'd recomend wizz as a low cost flight company to people who want to travel at minimum cost...

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Janice Pretot
Northampton, GB
Jan 14, 2023 3:59 pm EST
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I have flown with Wizzair a few times and found everything pretty good. Soin August last year I invested in ‘Privilege’ passes for both my husband and I. I am now repeatedly trying to resolve an issue with my husbands privilege pass.

I have tried to book flights and the app is not recognising my husband pass.

I have tried everything to remedy this problem and finally called Wizzair Customer Service which has cost me over £100.00 in phone calls and is still not resolved!

I have been told by customer service that they can see my husbands pass but they cannot action it.

Every time I try to book the flights I want the site is trying to charge me over £200.00 for an additional pass!

HOW ON EARTH CAN I GET THIS RESOLVED ASAP WITHOUT INCURRING MORE PHONE CALL CHARGES?

Mrs J Pretot

14/01/2023

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8:49 pm EST
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WIZZ Air lack of information

Hi. Wizzair do not care about costumer service. There is no information about flights canceled due wether condicion. My flights were cancled twice. Secend one after 12 hours i got information thet my flight has been cancled. There is no way to reach call centre, there is no information on webside and call centre staff do not care about costumers. I spend 24h on luton airport and didn't get any help from that company. Pasengers didn't even get food voulchers after 12 hours of wait for cancelation becouse check in wasn't even open. In the future i will never choose Wizzair and do not recoment use that airline to anyone. Thank you.

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mircea
, RO
Feb 09, 2010 1:27 pm EST

ruuuuuuuuuubbbbbbbbbbbiiiiiiiiissssssssssshhhhhhhh wizzair...1st expensive call center fares and no one picks teh phone up 2nd no one reply to any email 3rd no option to change your email adress in case you wrote it wrong when you booked your flight 4th flights from uk to romania at a good price but from romania to uk much much more expensive...rubbish and shame on you

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Evelyne
Wimbledon, GB
Jan 08, 2010 5:17 am EST

Strongly agree! I was meant to fly home for Christmas and was very disappointed. We were meant to fly in the morning but the plane that was supposed to come pick us up got delayed in Italy. By the time it was scheduled to arrive (8 hours later!) London was already snowed up so it couldn't land. What was the most disappointing was the lack of information. The communication of updates was abysmal and the WizzAir staff was not at all helpful. The airport officially closed until at least 22:30 while they were still telling me that we were going to fly at 19:55! Well, this is what I call an absurd!

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5:23 am EST
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WIZZ Air transfers

I booked 2 flights plus transfers from liverpool to gdansk with wizzair despite repeated e-mails to get the transfer vouchers they eventually sent them by e-mail 10 minutes after our flight took off whenever I try to complain to them I get a generic e-mail telling me that customer services do not deal with complaints. Can anyone tell me how to get my complaint to wizzair.

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WIZZ Air very disappointing

On 5th February 2009, due to a very bad weather conditions(heavy snow) in England the flight no 742 Luton - Bucharest was cancelled. I have sent all the relevant papers to wizzair.com(e-mails, post and fax) but not response from them. When I phoned them(4-5 times) I been given different e-mails to send my details but none of them replied to me.

The last conversation with them was today when they told me that they can not tell me what to do and what is more when I asked to speak to a Supervisor I been told that "she does not want to talk to you" ...very rude. The Supervisor name is: ANNA FEKET.

I am very dissapointed and frustaded that I do not know what to do to ge my money back after I paid out of my pocket tickets to get back to Bucharest.

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Wizzair007
, GB
Nov 23, 2009 1:50 pm EST

We flew with wizzair from London Luton to Sofia, Bulgaira. The fight out was great with no problems atall but on the way home it was a different story all together.

They were running 5 minutes late bording everyone and they made it out to be our fault as passengers. When we finally got on the plane, we litterally just got inside the plane and they shut the door and headed off down the run way before we even had a chance to find a seat.

I was travelling with my mum, Dad and brother (who is only 6). all the seats next to eachothe were taken as we were last on the plane so the stewardesses tryed to make my brother sit at the other end of the plane by him self. (Remeber his only 6) he was crying his eyes out and so my dad refused to sit down unless they sat together. Any way a nie couple gave up their seats for them but me and my mum were compleatly seperated!

As soon as we had sat down the plane had taken off (which is illegal, all passengers have to be seated before they can do as much as Taxi!)

We will never ever be using Wizzair again and found it a compleate rip off for the amout they charge fo tickets especially a childs.

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t gumus
london, GB
Nov 22, 2009 1:16 am EST

wizzair is ### company, people who working in checking desk thinking is wizzair owner, very rude for people and didnt help for people, only make trouble.never fly wizzair again, I tell all my friends dont fly wizzair.I hope so nobody fly is well

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4:19 am EDT
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WIZZ Air telephone charges and website transaction information.

I am from the US and use credit cards from US Banks. WizzAir is not able to process transactions from US Banks and makes no mention of this on their website.

After unsuccessfully trying to buy a ticket on their website, the only indicated reason was "transaction denied". So I called WizzAir, the call announcement informed me there would be a charge of $0.65 for each minute and a minimum of 5 minutes. My phone charge was $9.90 for 4 minutes. My normal phone rate is $0.022 per minute.

Calling WizzAir to learn why I could not pay for their ticket cost me near $10.

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WIZZ Air - ignoring requests and take money from credit card

Gentlemen, as a follow up to my e-mail, I would like to repeat that last aug 3 I made inadvertently two reservations (tg5vad and lgiucf) for the same flight and the same person. the next day you were informed by e-mail that the first reservation (tg5vad) was invalid and you were requested to cancel it. I received no reply from you. why? not until sep 5 when...

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Phone numbers

+36 690 900 555 +44 330 977 0444 More phone numbers

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wizzair.com

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