Wix
reviews and complaints

I started wix 8 + years ago. I moved, forgot about the account, life went by, and recently I got back in there, and made a couple of websites. I use FACEBOOK to log in.
However, now I have a business partner so wanted to give him my login info so he can do web stuff.

My email and password are outdated, I don't even have the email address any more that was used to originally set up the account.

They have no one to actually call, I went through there auto populated responses and filed a thing to request my email and password change.

They told me they can not give me my email and password or reset it because my name does not match my credit card.

They never asked for a credit card.

And this is all by email.

They have asked me questions, I answered them, they come back at me saying I did not give them the information they requested.
I truly gave them my information.
I HATE WIX> I HATE HATE HATE HATE and will never ever ever recommend any one use this piece of [censored] aweful company ever.

I am about to ditch my account here. VERY frustrating! And, I've paid for the pleasure of receiving this lovely gift from Wix, where they provide ZERO humans to troubleshoot their underperforming product. They are aware of the many, many, many known issues and problems that are systemic and apparently, never ending! AUGHHHH! Its the gift that keeps on giving.

I've been working on my new site nonstop over the weekend. I thought the sluggish nature of the site would improve after I upgraded to premium, but no. It actually became slower.

Not only is it slow, it just stops responding. Freezes. It changes formatting and omits items. And there's no end to it.

These issues compound at such a rapid rate it's beyond comprehension as to why they are offering this product as a paid, self-serve, service at all. Feels like a bait and switch.

When searching for help, all one can find is volumes of Wix help pages which are found via web searches, not on their site, where their advice to combat these problems of 'Clearing the cache' works for about 5 minutes then the cycle continues, is a joke.

Moreover, they make it Very Difficult to find help, if you can call it that. Lots of suggestions that loop into more suggestions that do not resolve the issues. At some point down the line, I was offered a ticket to get help when they get back into the office; but wasn't able to finish it due to my attempts to gather screenshots to send along (as suggested) where I had but another issue with the site. Had to reboot... It's ridiculous. There is no competency in the product or the company if you can't use the product as offered and can't get resolution and/or to a competent human being at the company.

If your company is aware of the systemic problems (which by simple means of a web search will show Wix is), then put roadblocks in place as a means to keep your customer base from reaching you or resolving these known issues, you are deliberately and knowingly defrauding people. This is negligent.

Dodging responsibility by making it difficult for users to talk to/contact a company expert for a resolution to issues that originate with the corporation, are known and systemic to the corporation while accepting payments is really unconscionable. Shame on you.

As I'm writing this, I'm thinking maybe this isn't the best sign when I'm looking to project a stable business image through their product. This business model, Wix is actually performing (not purporting and advertising) isn't demonstrating a viable or dependable product where my future earnings will be secure. I'm just starting out; so I can't carry an entity that's not up to par. Very disappointing. Totally unacceptable.

I feel jacked. Essentially, I paid Wix to complicate and delay my business site, usurp all of my free time and raise my stress levels. I am NOT HAPPY. What kind of 1990's compression BS is going on there in Wix-land?! Seriously? I'd be better off making flyers and handing them out.

A resolution?

For their product to work; to take responsibility for being a [censored] of a company and a [censored] of a human being who made decisions resulting in a subpar product and service (being aware of all these problems and doing more to shield itself than serve its customers is a [censored]bag move, you know who you are.) Perhaps step up and compensate users for their wasted time and money; show some goodwill, be decent.

I won't hold my breath.

I logged a ticket originally 21 May 2018 regarding an old account that I had created whilst employed with another organisation.

As I no longer had access to the my email account to remove my credit card details and close the account off, I requested that I have the account closed and a full refund be made.

After responses back and forwards from Wix support that they had found the funds in question and after proving my ID on several occaisions, I still have not had an outcome on my refund nor if the account is closed so that future autorenawals won't be made.

I have since lodged another ticket with a screen copy of my communications and am very dissatisifed with the ticket support process. I have attempted to call witin the time zone that the phone service message is on and have no success there either. I have left my contact number for someone to pick up the phone and discuss this issue, but have had no contact other that my original ticket was received and to let Wix know if I didn't recognise the account. Hopefully someone will read this and get in contact with me to resolve the matter as it needs to be addressed. Have had no issues with using the platform, but am completely disasitified with customer service. It is now approaching mid June and I'm not satisified at all.

I've spent the last 2 hours trying to fix my my SEOs and website titles on account of your website screwing it all up. Every single [censored]ing one only to find out none of them updated my edits. I'm [censored]ing heated. Pissed is an understatement. Why is the site suddenly changing my [censored]. And why can't I change it back. I just wasted two hours fixing something your site [censored]ed up only to finish and all of it re-[censored]ed up. I didn't change every single SEO and site title to say lemon party. So much of my time just got wasted on something I pay for and none of it fixed. It isn't the first time this site has some how screwed up my [censored]. I need it fixed and it's damn near impossible to get ahold of your support team. You close at 5 for [censored]s sake and I'm in a time zone hours behind. Someone needs to help me fix this. I pay for a [censored] [censored]ing service right now and I'm ready to tell everyone I know starting sites not to use the [censored]. Why are my SEOs being changed. This stupid as update is [censored]ing stupid. Managing my pages was better prior. Everything's [censored]ed up!

I use the free Wix to promote my books and writing blogs. For some reason, my followers cannot leave comments on my blogs or my books they've read, that I have on Smashwords and Amazon. Is this because I have the free version?
I feel it's important for people who may stumble on my website to see comments. I may be missing something, of course, since I haven't been using Wix for long. But otherwise, a great and easy website to build.
Thank you.

i have written to WIX regarding this [protected] times.. .NO SOLUTION my site is not in english, and cannot set it up any different way, half in another language and half English, and I have not been able to use my site for 4 months because of this reason, and they got payments from me. First they need to change this disaster, and then they need to reimburse my business for the 4 months that they chose not to solve this crisis!
SOLVE THIS NOW!
I do NOT recommend anyone uses WIX and, this way you get no headache

WIX you damaged our reputation, additionally you charged our company for this website platform and left us without help for 4 months now! I cannot use my website !

Both my Wix mailbox and my Wix website have been down since April 8, 2018. Although I have submitted three tickets, nothing has been done to correct the situation. I finally got a Wix support phone number, only to learn it is down at present.
My first ticket should have initiated an investigation by Wix into my mailbox and website. Instead, I find myself on a wild goose chase while my online customers think I am out of business.
You call this Support?

My website is very much lagging in every platform and my users keep on complaining how slow my site is to respond. I have upgraded my plan and I am a premium user but still!
The blog content does not appear the same when I preview it! It is totally different from the way I write it. (arrangement of the pictures in the blogs)
I correct these mistakes again and again and it returns to the condition it was before correcting!
The problem did not exist before and started since 4-5 days. I'm not at all satisfied with the site's performance and regret paying for the premium.
please check your website for any problems!

Danx a so called Wix product specialist confirmed by email (see below) I would get a full refund. I cancelled my plan the same day.

I have sent numerous emails chasing up my refund, I only received replies refusing my refund.

A disgraceful service.

Image 1
Danzey (Wix Support)
February 11, 2018 8:49 AM (UTC-05:00)
Hi there,

Thank you for contacting Wix Support.

To ensure that our users do not experience an interruption or loss of service causing their site to go down, most services are set by default to auto-renew. This renewal was first attempted 10 days before your Premium Plan's expiration to make sure that payment was made on time. You can read more about it in our terms of service section 5.3 under Subscription Auto-Renewals.

Wix sends a notification email to users 14 days prior to the renewal of a yearly plan in order for them to decide if they want to continue the use of the premium or to cancel it. If they cancel on time they are not charged. The renewal date of a yearly Premium Plan is 10 days before the anniversary of the purchase date (the exact date is shown next to Renewal in the subscription details.) If you do not want your plan to renew, make sure to turn off the auto-renewal before this date. Please check all mail folders including any spam folders you have.

Our 14 day trial period only applies to the first 14 days after the initial purchase, not a renewal. However, if you'd like
to apply for an exception, please cancel your premium plan and reply to this email within 72 hours to confirm for a courtesy refund request.
=

Canceling a Wix Premium Plan

Thank you for your cooperation and we await your reply.
Danz - Wix Product Sp

Words cannot describe how utterly dissatisfied I am with Wix.

I've literately had problems with these guys for YEARS.

Customer service is non-existent and the builder is really really slow.
I was still until recently rebuilding my entire site because they were using some outdated garbage which when they eventually helped me update the site I lost everything. Whats worse was that the site was public for a considerable time with all the graphic design looked like scrambled eggs. If I was properly informed id have taken it off line.
I'm now hitting my head against a wall with their new even worse editor and feeling so sick at my lack of progress Ive sought professional help which I totally should have done in the first place.

The wix website is horrendously difficult to find anything especially customer support. Really, how hard can it be to call your website people to resolve a simple issue? This always ends up a stressful dilemma and really has to be seen to be believed.

Ive been trying to leave wix for some time now and they are either not complying with my request or totally dragging their heels on the matter.

Good 24/7 customer service on the phone could perhaps turn Wix from the worst company in history into at least an semi-ok second rate but over priced, unprofessional looking site host.

AVOID THESE GUYS BIG STYLE!

After originally finding wix about five years ago, I began using the site to build brands an companies for my clients, using wix as the platform an subsequent host however after I got a complaint from a client that his entire site was a templet I began to investigate... I began with a review of wix toc, not noticing prior (understandably they change) but there were several clauses strategically drafted within the toc which essentially explained wix owns everything including the right to "use" your platform or for those not familiar in other words... Wix is saying if you build it and we like it we can and will and do take it (steal) your platform, wix vontrols your business and also steals sites, the look, the feel and most noticeably the content. I embarked on a mission which took place over a year... My boyfriend an I created a massive number of start-ups, all unique as its our business. We backed each business up and copied the contents which we deemed proprietary by means of another source and used as content on the wix sites, low and behold as we watched we began noticing that every good idea was popping up online, now this is even after domain name searches that took us in some cases days to generate. Totally unoque but only used in creating wix sites for example our endeavor jewelmi... A local jewel3 business commissioned us to build a site that delivered jewelry to customer blah blah... We searched an searched and no jewelmi.com. So we held ot on godaddy went to wix executed a marvelous site no bs after building it and not publishing we let it sit for (1) day.. We then did a search and sure enough jewelmi.com popped up.. Did it look exactly like our site? Yup. Did it offer same services? Yup. Was it a wix site? Of course... We were so devastated wix was just another fraud. We contacted the address lol it was in the virgin islands how convenient. So it triggered us to investigate further... We found five sites completely ripped off down to the wording of our content refurbished with a twist an offered as a base templet online. They literally sit an watch for ideas re recreate and pull the rug from under you. Here is another thing... The contradictions, spelling errors and inconsistencies in their policies are almost laughable. Privacy, copyright infringement and theft period. How the hell can you just claim you own someones hard word simply because you have access based on trust... Guess we can ask bernie madoff, allen stanford an every other munipulative souless individual. Keep hard copies with dates of your work, they claim ohh well we will say this and whats not enforceable doesnt apply but the rest does... No its [censor] theft!

Hi,
Im having a lot of issues with Wix. I created a website and bought a premium plan last year for my business. I cancelled my website premium plan this year but they have still taken a payment out of my account for a renewal for £179. I have emailed them and tried to contact them internationally but they are continuously engaged. I am trying to resolve it but they are not being very helpful.

Horrible. Slow, inability to make simplistic changes to website, tons of upcharging to do anything of use. Basically, garbage company; garbage product. This is a pathetic company worthy of being shut down for its terrible service - of course there is no 'customer service' contact of any kind available either. Just like other dirtbag companies (AT&T, Comcast, Verizon, and so forth) this dirtbag company does not provide any 'real' support contact information whatsoever. WIX is a good example of the worst kind of business practice.

Oh my god!

Wix.com have no idea how to communicate with the public or with their paying clients with websites.

Everytime I try to contact customer services or tech support they keep coming back to me with unhelpful replies and my problem is never resolved, rather they keep sending me emails to troubleshoot which doesn't work, when the problem is technical issues on their end and NOT on my end. This has happened before, I was put through an hour remote assist troubleshooting only to be told after an hour that the actual technical problem was with Wixcom and the troubleshooting wix.com did for an hour on my machine was a complete waste of my time.

Wix.com you really need to sort this out!

I've been a Wix Customer for over 3 years. At first they provided OK customer service by answering their telephones. Now they don't. I have two websites with them they our company uses on a regular basis for inputting client records, forms and more. We are a Lead Generation business with several clients.

The websites are paid in full for the whole year. A day ago, I tried to log into the account and G-Suite emails and could not. Only to learn after several emails that I was purposely locked out of the account by a Wix Administrator. They told me I owed them $325.00 for late fees.

LATE FEES? Whose ever heard of that for a prepaid account that they've been paid in full for. I asked for an explanation and they won't email me or call me after several attempts. I don't know what is going on with that company but it's pretty fowl.

Our livelihoods count on our websites. I think they are trying to sabotage and discriminate against us. Why would they lock us out of our account and not notify us.

It's illegal and were suing them for everyday we loose work!

DON'T USE WIX. THERE ARE BETTER COMPANIES WITH BETTER SERVICE! COMPANIES LIKE THIS WILL ULTIMATELY FALL!

Wix made an unauthorized payment from my debit card. I am shocked at this. I did not have my Wix plan on auto-renew, but the company renewed regardless. The company also gave me NO notification of any kind of the unauthorized payment. I am trying to get a refund, but we will see!

I tried to contact Wix by phone; their 415 area code phone number (San Francisco) is disconnected! I am still trying to get through on their 800 number. I write their support department, but have yet to receive the customer service support I deserve in getting this resolved, and refunding my money.

Beware of using Wix. There are now many, many complaints about Wix taking money from customers without their consent. It would appear Wix is failing as a company, and getting desperate to stay afloat by cheating their customers.

I have purchased my website from you as well as two email address, and I am being charged for them, however, when I send, or someone else sends an email to me at the .com email addresses I have PAID for, it returns saying " email address does not exist." What is UP?
Please correct ASAP.

And why is the so many negative, and very few positive comments on the web regarding WIX, especially your customer service?

Donald Anderson
Website: resortsolutionsinternational.com

This company set us up a website through Go Daddy, they had us up for a year, and when it came time for year-end payment they took the money out of my account, yet my website was shut down. This caused me many problems. I tried to contact them person to person, that is impossible with them. They run you around, and send you through a maze of deception. No one will talk with you. I wrote them on FB and it was the same thing. They stole my money with no regards or concern at all. They truly care less. There is no place for a business like this, stealing is truly what the do. If you are looking to WIX to help you with a website you better stop know and save yourself the trouble of being ripped off from a terrible business.

Balto aka "Amouk", passed away August 18, 2016 from cervical stenosis and complications...I hope no one else's dog goes through what my poor dog went through. Shame on this Backyard, Nasty Malamute Breeder. The day I picked up Balto he had fleas and mites.
Now Balto just turned 3 years old and his doctor had full x rays and MRI done and he was diagnosed with spinal stenosis and his neck was severe. So severe that he dis not qualify for surgery. He also had bad hips, front shoulders and a bad left leg. My dog was in pain and Vicky Deming had blocked me from all social media when I told her Balto was in pain and not well so potential puppy owners and owners who have her malamutes on her discussion pages will not hear about this. When I told friends to get in touch with her so she could stop breeding these dogs she posted an old post that I had sent to her when he was a baby and that he was fine as a baby so I am a lair. ( You cannot tell in most dogs that have this disease until they are usually much older) She knows this. Anyway she got crazy and was telling her Facebook people that I am a pedofile and posted on Balto's therapy dog page were he was with a young boy in a wheelchair. I am a special needs teacher at a Head Start program for many years. She also took my emails and changed them? She now is posting that I abuse dogs and even has a photo of a pit bull with marks on him from a fight and says I did that to this dog?The woman holding this pitbull has a wedding band on and dark crly hair...I have long blonde straight hair and not married and have a Husky, malamute, Chihuahua and another small mix pekengese that I resued. Other Enchanted Dreams Malamute owners got in touch with me to say she did the same to them when their dog was found to have the same problems.
In the past I gave this woman money to feed her puppies and for a horse to adopt because I felt sorry for her. Now I know she is a manipulator and scammed me good and I want to warn others about her. She also used my name on Legends Giant Malamutes to make fake bad reviews because Legends is her competition and has real Giant Mals and healthy ones. My malamute Balto is not a Giant Malamute and is a standard. They should not be more then 100 pounds otherwise they will be too heavy and also they are too tall.
Vicky even had a litter of puppies from a female named Uno who was much too young (about 10 months young) and most of her puppies died and the ones who lived were deformed.
Balto's vet and others feel that Vicky is a backyard breeder and her dogs are inbreed that is why they are being born with these problems. She does not care about her dogs only the money. Her kennels are dirty and her trailer is broken down. She should not be Breeding anything. She is not licensed and I have not seen health records on any of her dogs...If she has them they probably are fakes anyway, that is the way she works. She makes fake emails and even reviews and post fake names and more. She seems to have more time to be on her computer then to take care of her puppies.
My dog Balto was an actor/model and a therapy dog and I had to retire him before his third birthday because of his health. Vicky keeps posting his photo's on her social media pages to say he is an actor/model but not tell anyone of his condition knowing others might have this and she will have to close down. Then she will post that I worked him too hard as an actor model that is why he had spinal stenosis? She doesn't even remember what she posted in the last post..LOL.
Balto did a handful of jobs in his short life that my family, friends and I are very proud of. They were all fun jobs for him and he got to meet so many dog lovers on the sets. He always was treated as a dog and all his jobs came easy because all he had to do was be a dog, do basic commands, run across a field or play. Balto enjoyed hiking, swimming, and playing with his pack in the park every morning and night. When he started to feel pain his activities did decrease and it was painful to see him wanting to have fun but just couldn't anymore.
I am involved in a law suit against this woman because of slander, defamation, using my name which makes it a civil suit now and also I can sue because she is not honest about her dogs. Balto also has behavior issues because he has been in pain. Ir cost thousands of dollars for medical bills...
Please check out other breeders to see which dogs are healthier...don't get scammed like me. Don't buy puppies from back yard breeders, puppy mills or stores. Either adopt or get a healthy dog that is from an excellent line.
I am not a breeder but when Vicky Deming put up bad reviews about Legends Alaskan Malamutes with my name on it Legends and I got in touch with one another to solve these fake reviews from Vicky. When I saw Legends website I saw the most healthy, beautiful true giant Malamutes that i ever seen. Legends has malamutes in every color...White, Reds, Black & whites, grey wolf markings and just adorable faces.
I am not a co-owner of Legends (Like Vicky posted) I live in a small house on Long Island, NY. I just did my research and know better now.
I am missing my best friend Balto "Amoux" as we were together 24/7 and he helped me in the beginning and at the end I held him in my arms. He will always be in my heart!

I'm losing my money because of these clowns! No matter what you do just don't you ever deal with Wix! You will get nothing but headache with these guys.
I've made a website here and one day it just crashed! Contacted customer service and they said that I need to upgrade it to make it work. And guess what? They said that I have to pay for it! All the upgrades are not free and you'll need to pay for everything to keep your site alive.
The worst company I've ever had business with!