Wix
reviews and complaints

In August of 2018 I canceled my "premium" service with Wix and my account as I was no longer interested in their services.
In December of 2018 and January of 2019 they emailed me repeatedly to update my credit card/payment info. I had obtained a new debit card in September (due to suspicious activity on my card). I did NOT update my card with wix.com as they harassed me repeatedly via email to do because I had canceled my account months prior.
So, I didn't worry about charges occurring in spite of my cancellation since I had both canceled my subscription and had a new card number.
Yesterday, I discovered they charged my account for my (canceled) domain, in spite of my cancellation as well as in spite of my not providing them with my new card number!
This is sketchy! DO NOT SIGN UP FOR THIS COMPANY'S "SERVICES".
SCAM!

I agree that WIX is a scam pyramid website builder.
I initially thought that I had a good website, then I discovered that there is absolutely no support. I telephoned in the past and scheduled a return call for support--returned call never happened. I was not able to customize my billing or receive accurate accounting on the site as promised and could not receive instruction on how to solve. The builder of my website would only give me some telephone number that was useless. I renewed my site (like an idiot) with a premium plan--stated analytics and SEO were included. Unfortunately--they took my SEO away--as well as my analytics, thy even took away my dashboard from my site--who is controlling this?
WIX is a disreputable company offering products they will not deliver upon and then offer no support except for their dismal web support that does not offer real solutions or help in any way, shape or form. WIX, is extremely bad for a small business trying to make it, I feel they have tried to ruin my small business--there is no doubt in my mind that this is a scam organization, please proceed with great caution

Wix removed a product cvs import feature saying it will be "we have temporarily removed the ability to import and export products with a csv". This was over a year ago. I have a yearly plan with wix with a store that needs what amounts to hundreds of products and im stuck having to upload products one at a time. Im not the only one having this issue https://www.wix.com/code/home/forum/community-feature-request/csv-import-export-1
Wix on the other hand has been unhelpfull in hearing us or even informing us of when if ever they will bring back the feature or even a workaround.

I bought a premium plan on this websote thinking it was worth it. It was not worth it. And seeming as it there refund policy is so short it was stupid of me to think it was. Wix are just money grabbers that dont care anout customers. I was only over the refund period for 3 days. They allow 14 days before issuing a full refund. But it took a little longer to realise that it was not worth it and ONLY 3 days over the refund period. Literaly nothing compared to the actual committed people that like abd use their product would they give me back my money. Nothing but a money grabbing site. Avoid at all costs.

Past 2 months I'm working to setup my website .100s of hours I spend to connect repeaters to database.I contacted your help line several times even they are failed to support me.I tried my best.And also I'm feeling the difference in showing my website in mobile & desktop.And published content won't display in website.And when I connect the repeater to database it will show in preview mode but that repeater is hidden in published website.I don't know is this my fault or your fault.Only fault i did was i made a website in wix.

Hi, my name is bill kavvadas, when my name is googled the search shows my name affiliated with Australias best fighter, I have nothing to do with this, and when the site is entered nothing shows. Could you please arrange for this to be removed as it is somewhat embarrassing. You can find the link here
https://www.google.com.au/url?sa=t&source=web&rct=j&url=http://emmvee.wix.com/australiabestfighter&ved=2ahUKEwiOzLK8iODcAhXCF4gKHYNLB9QQFjAEegQIAhAB&usg=AOvVaw1wMABpVJwoVDaN_2SA8lAC

I am not even talking about the noumers bugs I had to deal with.

The automated costumer service is never willing to send a human response. All I ever get from them over ther course of dozen of emails is pre-prepared paragraphs with the sole purpose of covering their [censored] and keeping their money safe.

They will never admit a bug, only "we are sorry you are having diffuclties with our platform", they will never give any sort of compensation for time, or money lost over bugs and melfunctions in thier platform.

I would seriously advise anyone wanting to open a shop with wix to not do it. You will only get headaches, time lost, money lost, and hair loss.

It might look easy and fun but in practice? Wix is not the place to set up your store.

I would only consider wix to open a one-page gallery of my excrements.

July 26, 2018
I called to clarify questions I had regarding my domain name (I purchased it from one company and synced it up with my wix website). Wix sent a message saying I would be paying through them and I wanted to make sure that was correct so that I wouldn't lose service or my domain name because of a mix-up.
The customer service agent laughed at me because he thought my question was stupid, because "I'd already been paying for a year". He laughed at my questions twice, but not in a "ha ha, this is a fun conversation" but more like a laugh that mocks my question because I obviously should know this but I don't.
How arrogant and obnoxious. Definitely never going to recommend wix.

You pay the money and then no service. I went via all the main sites and settled on WIX as at least their bugs were the easiest to deal with.

Problem with WIX is you edit the page, save and go back and it didn't save. So you start again the pages you found last time are not available or in the same place as you remember before, so you make a new webpage and save. Then WIX duplicated the entire site, so you have two of the same name. So you read both and work out the one you want and delete the other one. Go back later ALL GONE! WTF, start again save, save and save again. Change format home page and publish. Still showing the older page on line? Hmmm load video to site. Six times I tried to load it. 6 x 45 minutes for a 210MB MP4. Failed, Failed, but why? The page won't tell so you can troubleshoot. So after many frustrations you finally find the support page and lodge a ticket. WIX gets back to you two days later with a page of links to watch? Great! more crap to decipher and their videos don't show the bugs that you have. So I uploaded the MP4 video on Youtube in 3 minutes and attached the link to the WIX page. So much for Premium service. I am on a month by month contract and recommend you do the same before committing to a 12 month subscription.

Wix is the worst possible company that anybody could do business with. They are no good, right to the core. Go anywhere, but wix... Scumbags! Also, your website will be slowwww as hell if you use wix. Bad customer service, rude on the phone, and just terrible. Over charging your credit card, and not refunding you the money back. Wix is bad news... And to top it all off, your site will run slow as mud... Wix is bad news... Thieves in the night...

I started wix 8 + years ago. I moved, forgot about the account, life went by, and recently I got back in there, and made a couple of websites. I use FACEBOOK to log in.
However, now I have a business partner so wanted to give him my login info so he can do web stuff.

My email and password are outdated, I don't even have the email address any more that was used to originally set up the account.

They have no one to actually call, I went through there auto populated responses and filed a thing to request my email and password change.

They told me they can not give me my email and password or reset it because my name does not match my credit card.

They never asked for a credit card.

And this is all by email.

They have asked me questions, I answered them, they come back at me saying I did not give them the information they requested.
I truly gave them my information.
I HATE WIX> I HATE HATE HATE HATE and will never ever ever recommend any one use this piece of [censored] aweful company ever.

I am about to ditch my account here. VERY frustrating! And, I've paid for the pleasure of receiving this lovely gift from Wix, where they provide ZERO humans to troubleshoot their underperforming product. They are aware of the many, many, many known issues and problems that are systemic and apparently, never ending! AUGHHHH! Its the gift that keeps on giving.

I've been working on my new site nonstop over the weekend. I thought the sluggish nature of the site would improve after I upgraded to premium, but no. It actually became slower.

Not only is it slow, it just stops responding. Freezes. It changes formatting and omits items. And there's no end to it.

These issues compound at such a rapid rate it's beyond comprehension as to why they are offering this product as a paid, self-serve, service at all. Feels like a bait and switch.

When searching for help, all one can find is volumes of Wix help pages which are found via web searches, not on their site, where their advice to combat these problems of 'Clearing the cache' works for about 5 minutes then the cycle continues, is a joke.

Moreover, they make it Very Difficult to find help, if you can call it that. Lots of suggestions that loop into more suggestions that do not resolve the issues. At some point down the line, I was offered a ticket to get help when they get back into the office; but wasn't able to finish it due to my attempts to gather screenshots to send along (as suggested) where I had but another issue with the site. Had to reboot... It's ridiculous. There is no competency in the product or the company if you can't use the product as offered and can't get resolution and/or to a competent human being at the company.

If your company is aware of the systemic problems (which by simple means of a web search will show Wix is), then put roadblocks in place as a means to keep your customer base from reaching you or resolving these known issues, you are deliberately and knowingly defrauding people. This is negligent.

Dodging responsibility by making it difficult for users to talk to/contact a company expert for a resolution to issues that originate with the corporation, are known and systemic to the corporation while accepting payments is really unconscionable. Shame on you.

As I'm writing this, I'm thinking maybe this isn't the best sign when I'm looking to project a stable business image through their product. This business model, Wix is actually performing (not purporting and advertising) isn't demonstrating a viable or dependable product where my future earnings will be secure. I'm just starting out; so I can't carry an entity that's not up to par. Very disappointing. Totally unacceptable.

I feel jacked. Essentially, I paid Wix to complicate and delay my business site, usurp all of my free time and raise my stress levels. I am NOT HAPPY. What kind of 1990's compression BS is going on there in Wix-land?! Seriously? I'd be better off making flyers and handing them out.

A resolution?

For their product to work; to take responsibility for being a [censored] of a company and a [censored] of a human being who made decisions resulting in a subpar product and service (being aware of all these problems and doing more to shield itself than serve its customers is a [censored]bag move, you know who you are.) Perhaps step up and compensate users for their wasted time and money; show some goodwill, be decent.

I won't hold my breath.

I logged a ticket originally 21 May 2018 regarding an old account that I had created whilst employed with another organisation.

As I no longer had access to the my email account to remove my credit card details and close the account off, I requested that I have the account closed and a full refund be made.

After responses back and forwards from Wix support that they had found the funds in question and after proving my ID on several occaisions, I still have not had an outcome on my refund nor if the account is closed so that future autorenawals won't be made.

I have since lodged another ticket with a screen copy of my communications and am very dissatisifed with the ticket support process. I have attempted to call witin the time zone that the phone service message is on and have no success there either. I have left my contact number for someone to pick up the phone and discuss this issue, but have had no contact other that my original ticket was received and to let Wix know if I didn't recognise the account. Hopefully someone will read this and get in contact with me to resolve the matter as it needs to be addressed. Have had no issues with using the platform, but am completely disasitified with customer service. It is now approaching mid June and I'm not satisified at all.

I've spent the last 2 hours trying to fix my my SEOs and website titles on account of your website screwing it all up. Every single [censored]ing one only to find out none of them updated my edits. I'm [censored]ing heated. Pissed is an understatement. Why is the site suddenly changing my [censored]. And why can't I change it back. I just wasted two hours fixing something your site [censored]ed up only to finish and all of it re-[censored]ed up. I didn't change every single SEO and site title to say lemon party. So much of my time just got wasted on something I pay for and none of it fixed. It isn't the first time this site has some how screwed up my [censored]. I need it fixed and it's damn near impossible to get ahold of your support team. You close at 5 for [censored]s sake and I'm in a time zone hours behind. Someone needs to help me fix this. I pay for a [censored] [censored]ing service right now and I'm ready to tell everyone I know starting sites not to use the [censored]. Why are my SEOs being changed. This stupid as update is [censored]ing stupid. Managing my pages was better prior. Everything's [censored]ed up!

I use the free Wix to promote my books and writing blogs. For some reason, my followers cannot leave comments on my blogs or my books they've read, that I have on Smashwords and Amazon. Is this because I have the free version?
I feel it's important for people who may stumble on my website to see comments. I may be missing something, of course, since I haven't been using Wix for long. But otherwise, a great and easy website to build.
Thank you.

i have written to WIX regarding this [protected] times.. .NO SOLUTION my site is not in english, and cannot set it up any different way, half in another language and half English, and I have not been able to use my site for 4 months because of this reason, and they got payments from me. First they need to change this disaster, and then they need to reimburse my business for the 4 months that they chose not to solve this crisis!
SOLVE THIS NOW!
I do NOT recommend anyone uses WIX and, this way you get no headache

WIX you damaged our reputation, additionally you charged our company for this website platform and left us without help for 4 months now! I cannot use my website !

Both my Wix mailbox and my Wix website have been down since April 8, 2018. Although I have submitted three tickets, nothing has been done to correct the situation. I finally got a Wix support phone number, only to learn it is down at present.
My first ticket should have initiated an investigation by Wix into my mailbox and website. Instead, I find myself on a wild goose chase while my online customers think I am out of business.
You call this Support?

My website is very much lagging in every platform and my users keep on complaining how slow my site is to respond. I have upgraded my plan and I am a premium user but still!
The blog content does not appear the same when I preview it! It is totally different from the way I write it. (arrangement of the pictures in the blogs)
I correct these mistakes again and again and it returns to the condition it was before correcting!
The problem did not exist before and started since 4-5 days. I'm not at all satisfied with the site's performance and regret paying for the premium.
please check your website for any problems!

Danx a so called Wix product specialist confirmed by email (see below) I would get a full refund. I cancelled my plan the same day.

I have sent numerous emails chasing up my refund, I only received replies refusing my refund.

A disgraceful service.

Image 1
Danzey (Wix Support)
February 11, 2018 8:49 AM (UTC-05:00)
Hi there,

Thank you for contacting Wix Support.

To ensure that our users do not experience an interruption or loss of service causing their site to go down, most services are set by default to auto-renew. This renewal was first attempted 10 days before your Premium Plan's expiration to make sure that payment was made on time. You can read more about it in our terms of service section 5.3 under Subscription Auto-Renewals.

Wix sends a notification email to users 14 days prior to the renewal of a yearly plan in order for them to decide if they want to continue the use of the premium or to cancel it. If they cancel on time they are not charged. The renewal date of a yearly Premium Plan is 10 days before the anniversary of the purchase date (the exact date is shown next to Renewal in the subscription details.) If you do not want your plan to renew, make sure to turn off the auto-renewal before this date. Please check all mail folders including any spam folders you have.

Our 14 day trial period only applies to the first 14 days after the initial purchase, not a renewal. However, if you'd like
to apply for an exception, please cancel your premium plan and reply to this email within 72 hours to confirm for a courtesy refund request.
=

Canceling a Wix Premium Plan

Thank you for your cooperation and we await your reply.
Danz - Wix Product Sp

Words cannot describe how utterly dissatisfied I am with Wix.

I've literately had problems with these guys for YEARS.

Customer service is non-existent and the builder is really really slow.
I was still until recently rebuilding my entire site because they were using some outdated garbage which when they eventually helped me update the site I lost everything. Whats worse was that the site was public for a considerable time with all the graphic design looked like scrambled eggs. If I was properly informed id have taken it off line.
I'm now hitting my head against a wall with their new even worse editor and feeling so sick at my lack of progress Ive sought professional help which I totally should have done in the first place.

The wix website is horrendously difficult to find anything especially customer support. Really, how hard can it be to call your website people to resolve a simple issue? This always ends up a stressful dilemma and really has to be seen to be believed.

Ive been trying to leave wix for some time now and they are either not complying with my request or totally dragging their heels on the matter.

Good 24/7 customer service on the phone could perhaps turn Wix from the worst company in history into at least an semi-ok second rate but over priced, unprofessional looking site host.

AVOID THESE GUYS BIG STYLE!