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Wish
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1.1 4437 Reviews

How responsive is Wish's customer service?

18 Resolved
4292 Unresolved
Absolutely frustrating 🫠
It's quite possible that Wish is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Wish's silence.
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Wish shoppers reviews and complaints 4345

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Newest Wish reviews and complaints

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M
8:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish offensive sex products

I have used Wish for a long time and have noticed they are selling more and more sex devices. These devices are not seperated into their own department. They just pop up on every page. There is no parental control on any page. I have always allowed my young children to browse Wish but not any longer. I really do not want tobexplain one of these products to a seven year old. There are also many adults that find these items disgusting and offensive. They need their own department.

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A
1:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wish - Non delivery of ordered items and deletion of my order history.

First of all I would like to express how disappointed I am with your system, it seems like you did it on purpose. Why would you do such a thing erasing my order history, how am I suppose to give you all the requirements that you've been asking if it's already deleted!!??? How am I suppose to produce that!!??? All I can give you is my email address that I...

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C
12:23 pm EDT

Wish receive all items in wrong sizes or not at all

My name is Cindi Brinlee. EVERY thing I have ordered is the worng size or not sent at all. My first order was under [protected]@yahoo.com. password devin1234. All of a sudden I could not log in. I changed e-mail to [protected]@gmail.com password devin123. You have taken almost $200 out of my American Express card. Everything you have sent is WAY to small or not at all. I have tried in every way possible to contact you with no answer. I CANNOT understand the message on your voice mail!

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P
3:14 am EDT

Wish 593930395da6c9a837979dc

I have NOT received my order, WHY?View Order

Order ID: 593930395da6c9a837979d6c

Shipping Address:
Peter Holman
21 Baw Baw Drive
Warragul, Victoria 3820
Australia

Outdoor Tool Retractable Stick...
Store: Shiny Life
Quantity: 1

Shipped
Congrats! Another shopper bought this item with you. View your A$3.50 rebate gift card by visiting Rewards!
Delivery Estimate:
Jul 2, 2017 - Jul 12, 2017
Track Package

Contact Support

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S
3:05 am EDT

Wish order's placed

I have complained twice about my order's which I have not received to date and cancelled all my order's, I am fed up and very pissed off with customer service as I keep getting same questions over and over and expect me to do their dirty work for them by providing my order number's which have been deleted on history order and requested that all money owing to me be returned into my card bank account which to date I have not received, I've lodged a complaint with FBI, USA as getting nowhere with your customer service which I find damn irritating and very unprofessional from this company, I requested that the full amount of zar 3977.19 which you've deducted from my bank card account for order's not received, order's cancelled which I've sent recent statement showing no refunds have been returned and neither has my full refund, this is the worst experience I've had with you as you all don't know what the heck you doing concerning customers order's and requests, this is so unprofessional from you and I will not fall victim to your damn scams, the next letter you will receive will be from FBI, USA as I'm fed up with your services and constant stupid requests which is making me damn angry and one very pissed off customer, pay up my money you owe me or more action will be taken against you, we can't call, very convenient for you and we can't find history order's, very convenient for you, I will not put up with this bogus scam of yours and I demand my full refund with immediate effect, I am sick and tired of dealing with stupidity and incompetent people, you had better resolve my matter with extreme urgency, no no no more of excuses and asking me stupid questions, no more, and please one more [censor]ing French email and I'll get someone who understands to tell them I'm English and not French, do you understand, no [censor]ing French email's, damn you people are so incompetent and very unprofessional

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Update by Sano Cardao
Aug 08, 2017 4:49 am EDT

I am not longer going to deal with your customer service department as I keep getting same stupid questions over and over which I've replied to over and over, and find there are to many dealing with my order's placed which I keep repeating over and over that I've cancelled all order's as having no satisfaction from them as they are incompetent and just damn stupid, I am also now responding to you for last time as you provide telephone number which we are not able to call and I've put a few complaints which as head office you have not bothered to make contact with your customers regarding my matter which is very unprofessional and I've forwarded all to.FBI, USA, which I will be dealing with them only to retrieve my full amount for order's placed, cancelled and declined and not getting my money back as I'm dealing with a bunch of incompetent, stupid and idiots who don't know how to handle customers at all, am so damn passed off and you messing with the wrong person, been around for many year's and not putting up with this constant [censor] from either of you, now it's only FBI, USA that I will be dealing with as you [censor] with the wrong person, you are all very unprofessional especially head office as very convenient for you to not accept calls and not reply to your customers at all, but you very quick to take money for cancelled and declined order's and have the audacity to tell me I've been refunded when I specifically sent my bank statement showing no refunds made on all order's cancelled, so no more dealing with the bunch of incompetent and stupid idiot's with same questions over and over and this is not getting resolved with their stupidity, enough is enough and am really pissed off with your stupid customer service and head office who has no consideration for their customers, which shows how damn unprofessional you all are, well it stops here and now as now am only dealing with FBI, USA as they have all emails sent to me and my replies and they told agree that this matter will not be resolved as you make no effort to contact your customers regarding refunds in full, as they have seen and agree the only way to resolve is for them, FBI, USA to investigate, goodness what a bunch of pathetic idiots you all are

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J
9:30 pm EDT

Wish order refunded

My order was cancelled due to your company stupidity of needing a bank statement which is complete b******* when the money was in the account and use pulled at the item was paid it should have been sent either way is refunded me the money and it's still not in my account so I would appreciate you getting that in my account since you can't get nothing in my mailbox

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D
1:33 pm EDT

Wish my account

My account is all messed up. It happened yesterday, it is telling me I have no order history, and all my wish lists disappeared. I have 4 outstanding orders that I have not received, and it's telling me I have none. It's like all my information went away. There are 2 email address and I only want to use the one that is...[protected]@gmail.com, I would appreciate a quick answer, I have been working on this since yesterday morning. I am a very valuable customer me and my girlfriend order all the time..please help me

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B
11:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish one fidget spinner one lgv20 screen protector one zte blade x max screen protector

Hello, my name is Rita and I ordered some items from Wish.com and I have yet to receive my other fidget spinner and my htc screen protector. I was told that the htc screen protector was on its way. but now I can't even get into my wish account to respond to anything about my orders. I have reset my password and the password that was sent back to me was not a working password. now the fidget spinner that I did receive broke also the lgv20 screen protector was damaged and the wrong size and my zte blade x max screen protect was the wrong size also.i would like for everything to be corrected.

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A
12:37 pm EDT

Wish a squirrel diamond painting

I no longer have the order number as my order history has disappeared and I have not gotten a refund on the item as the FAQs say happens when order history disappears like so and this item has not arrived in the mail yet. However another diamond painting I ordered on the same day but after the squirrel has arrived. It has been 3-4 weeks since I placed these orders.
Why have I not received the squirrel yet?
This item was for a gift for my parents anniversary next month. If it does not show up rest assured I will not be ordering from wish anymore.

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F
1:07 pm EDT

Wish toddler sneakers with lightning soul

I orderred sneakers for my toddler size seven begingining of last month money went off my account up till this day i received nothing not even my registration gift more than 300 went off my account how do i get ky money or goods i have been forced to cjange my account and honestly think ur'll are fraudsters how shamefully disgusting taking from people that have so little i want this resolved

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B
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish blooming bath flower bath

My order # 596eb13cec13505154197e38. I have consistently went on the website to click on request a refund for the order in which I received on Tuesday August 1st 2017 I have consistently email wish support Services in reference to each and every time I click on request a refund it gives me a message of oops you didn't select the item in which each and every time I have selected the item and it always gives me that oops I didn't select the item Support Services consistently tells me to go on and click and follow procedures. I have continuously told wish support services that it has not allowed me to do so I don't understand why I cannot request my refund when the item was ordered mistakenly

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H
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish x 4 sale complete > items ‘out for delivery’ > partial refund > order cancelled

To whom ever will listen,

The Subject or a more detailed version of it below is now in its 4th iteration with us.

Shopping completed thoughout the day> Over £1000 spent each time on approx 70-90 items > Sale Complete > Verification done > Items ‘out for delivery’ > Partial refund > Order Cancelled > No explanation > No-one to call > Noowhere to be found

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G
11:16 pm EDT

Wish payment for merchandise, promo codes that don't work, lack of customer care and concern

I have placed 2 orders with wish and both have been delayed.

I am insulted by the products having incentive promo codes and when entered are invalid.

I am truly ready to boycott your site and to pass it along to anyone that will listen.

I have been hasseled since my first experience with wish. I dismissed it because of the great deals, but I am ready to delete all communication with your site.

Sincerely

Grace Garrabrant

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D
5:12 pm EDT

Wish charcoal powder, 100pcs dreadlock beads, black purifying peel-off mask

I have never received this item, but on the order history, it says that it has been delivered. Also to save the time and effort of filling two more complaints, im also missing two more items that were never delivered.

I am missing an order of lackingone 100PCS/lot MIxed Color Dreadlock Beads adjustable Hair Braid Cuff clip 8mm Hole Hair Ring and another order of Black Deep Cleansing Purifying Blackhead Peel-off Pore Mask.

All of these items that i had purchased were all purchased on the same day, July 1st, 2017. I have ordered from this site before and had not experienced these problems. I WANT FULL REFUND ON ALL ITEMS OR I WANT THE ITEMS FOR FREE!

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S
4:05 pm EDT

Wish account blocked

My name is Stephanie Vorobiova and my account is blocked and I've already sent a picture of the last 4 digits of my card a couple times and still nothing! I have bought a few things and now I'm not able to check up or see what's going on or if I'll even get them. This is sooo ridiculous and unprofessional. If I send proof of my purchases with the card I use I don't understand why it's still BLOCKED. I'm already beyond pissed.

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M
MAXIMO DE LA CRUZ
, US
Jan 19, 2018 5:02 pm EST

I have been blocked without rason, please, I want my account back, u tell me reason beacouse you block me...Maximo De La Cruz...

ComplaintsBoard
M
9:03 am EDT

Wish order never arrived & refund never done 84 days since payment with no feedback or support

Placed an order on Wis.com Mobi Application on 2 May 2017 & had to pay immediately via credit card.
On 12 May 2017 their system indicated it was dispatched & would arrive on 6 June 2017. Sice June ive been trying to trace my parcel as Wish clearly states on their websit shop online with no Worries. You cannot contact them telefonic & have to answer questions on their site to get to asking about your parcel & delivery. Since 6 June 2017 ive received no feedback from them. Today theyve got my mone for 84 days & I have NO GOODS delivered neither any REFUNDS 84 DAYS LATER? It's been 84 days since shipment date & Wish is misleading customers. Wish misleads people on their website by clearly stating " clients dont have to worry at all shopping at Wish". Truly a perfect cornartist company. They are sitting with my money for 84 days. Me NOTHING! WHAT A GREAT DISAPPOINTMENT this has turned out to be. I truly think they scamming people out of money.

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V
4:00 am EDT

Wish you's taking money that you shouldn't be taking

Hey my name is Vicky I have got some stuff from yous guy but now you have taken money out that you shouldn't be touching I want my 200 hundred dollars from yous i used my partner account and I am not happy you need to put it back in there before I take this further .you had no right touching it the Money it isn't even yours I want it all back in there to

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P
12:08 am EDT

Wish service I am complain about your service.

My name is patricia d. Kalman.
I am purchased items of your website on the 28th of july.
Amount $457-00 i then tried to purchase again 28th if july i then purchased some items and went to pay with my credit card and when i tried to pay i was told that wish was going to check me out. Maybe because i used my master card. And before that the purchase was made with my american express card. They then told me that day would check me out i couldn't make my purchase. I had to delet what i was going to purchase because of this. Checking me out. They told me it would take 3 working besiness day there is nothing wrong my credit cards i use them every day and i wonderring why i was being checked out. Ao far the 3 working days have passed and i haven not recieved any e-mail to say that my credit is good. I am very angry and dissapionted that this has happened to me. Do you want my custom(business or not as you have not bothered to contact me. I await your e-mail. ASAP or i will not bother using your site ever again and i will tell people this is how i was treated. Patricia D kalman. Have the items that i have purchased and paied for been dispatched yet.because the money has been tanken out of my bank account.
I will leave you my e-mail adress.
[protected]@westnet.com.au
I live in Australia.i am very dissapointed to be treated this way.

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C
11:07 pm EDT

Wish my phone order something I don't want

My phone order some stuff that I don't want and I'm trying to cancel the order but the wish account I made I can't access no more so I can't get on there to cancel it so I really need to get this thing cancelled before my check hits I don't want the things so if you couldnt really get this cancelled for me I would really appreciate thank you have a nice day

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G
12:23 pm EDT

Wish a order that I paid for

I ordered a watch have not received item I am supposed to get it on the 31 of July and I haven't heard from you to tell me why it has not come. So if you could contact me and let me know something I paid for it already what is the problem I ordered a wig also I received it three days ago I really appreciate doing business with you and I will continue just resolve this for me.

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E
E
Emanuel Ellis
, US
Aug 06, 2017 9:40 am EDT

I paid for a pair sock with 5 toes didn't receive of yet

Wish In-depth Review

In Summary: Wish.com offers a unique shopping experience with a vast array of products at competitive prices. While the user interface is straightforward, the product quality and authenticity can be inconsistent. Customer service and shipping policies vary, and the mobile app provides a convenient shopping alternative. Wish's commitment to legal compliance and data protection is noteworthy, although more transparency in environmental and ethical practices would be beneficial.

Website Navigation and User Interface: The website is user-friendly with a clean layout and design, making it easy to navigate. The mobile responsiveness is commendable, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Wish.com boasts an extensive variety of categories, from electronics to fashion. Availability of items is generally good, with a mix of common and exclusive products that cater to a wide range of tastes and needs.

Pricing and Value for Money: Prices on Wish are highly competitive, often lower than on other platforms. The site frequently offers discounts and deals, although there is no formal price matching policy.

Search Functionality: The search functionality is robust with various filters and sorting options. Search results are relevant, and the speed of search is satisfactory, allowing for efficient product discovery.

Product Quality and Authenticity: Item descriptions are not always accurate, and the authenticity of branded goods can be questionable. User reviews and ratings are helpful but should be read with caution.

Customer Service: Customer service responsiveness varies, with some users reporting delays in problem resolution. Multilingual support is a plus, catering to a global customer base.

Payment Options and Security: Wish offers a variety of payment methods and employs standard payment security measures. The checkout process is straightforward and user-friendly.

Shipping and Delivery: Shipping costs and options are clearly presented, although delivery timeframes can be lengthy. Packaging quality is generally adequate but can vary depending on the seller.

Return and Refund Policy: The return policy is outlined on the website, but the ease of the returns process can be improved. Refund timeliness is inconsistent, with some users reporting delays.

Mobile App Experience: The Wish mobile app is feature-rich with good performance. It is compatible with different devices, and user ratings on app stores are mixed, reflecting varied user experiences.

Customer Reviews and Testimonials: There is a high volume of customer feedback available, with an overall sentiment that ranges from positive to negative. Reviews seem to represent a broad spectrum of experiences.

Social Media Presence and Engagement: Wish is active on various social media platforms, with a reasonable response rate to customer inquiries. Promotional content is frequent, aiming to engage with the customer base.

Environmental and Ethical Considerations: Information on sustainability practices and ethical sourcing is limited, suggesting an area for improvement. Corporate social responsibility initiatives, if any, are not prominently featured.

Loyalty Programs and Incentives: Wish offers a rewards system and member exclusives, which can add long-term value for frequent customers. However, the benefits of these programs could be better highlighted.

Legal and Compliance: Wish appears to adhere to e-commerce regulations, with a focus on data privacy and protection. The respect for intellectual property is upheld, which is crucial in the online marketplace.

Overall Shopping Experience: The overall shopping experience on Wish.com is a mixed bag, with the main pros being the low prices and vast product selection. However, the cons include variable product quality and potentially long shipping times. Compared to competitors, Wish stands out for its pricing but could improve in customer service and product authenticity. Recommendations for improvement include enhancing the quality control of products, providing more transparent customer service, and improving shipping and delivery reliability.

How to file a complaint about Wish?

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- Summarize the main issue with Wish in the 'Complaint Title' section.

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