Wish
reviews and complaints

this is not a complaint. I have received 3 empty packets.
the 3 small packets have "wish" in the upper right corner.
from : jiang han qu tang dun jie
dao ban shi chu shang hai
road no 14
appear on all the envelopes.

I had a necklace that never came, but you already refunded my money.
please let me know if this has anything to do with that.

thank you
rosa

Order placed 12/13/16 never received, on 01/13/17 was advised it would be late I agreed to wait, item still never received. When I asked for a refund it was over 30 days, well it was over 30 days when I was asked to wait. Over 80 emails I'm not even getting responses from Wish now just give me my money back. All order information and emails attached.

Question Details

Awaiting store response

Store: sueztinkerbella

Asked: Jan 13, 2017

Question #: 587819c0bcf2215e7850c042

Topic: Other Return Issue

Items

Order Placed: Dec 13, 2016

Order #: 58503067eede933b7ec16731
Details

Chicago Cubs 3' X 5'W Flag WORLD SERIES Fly The W Wrigley Field Kris Bryant Banner Flag Win Fan Baseball Team Decor

sueztinkerbella

Shipped

Tracking #: SY10788805368

Delivery Estimate:

Dec 31, 2016 - Jan 7, 2017

Track Package

Messages

Jan 13, 2017

Wish Support said:

Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.

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Jan 13, 2017

Edward Flesch said:

No, I haven't got the item. I would like to wait a bit longer.

Jun 21, 2017

Edward Flesch said:

Item never arrived

Jun 21, 2017

Edward Flesch said:

Still waiting for item and response, please either ship of refund.

Jun 21, 2017

Wish Support said:

Hello Edward,

I sincerely apologize for any inconvenience and I understand that you haven't received your package yet. Upon checking, there is no latest tracking update for this item and this could be lost in transit by now. Please know that Wish operates in accordance with 30-day refund policy: https://www.wish.com/return_policy.

I've checked and seen that this transaction is beyond our 30-days policy. Which means that you could only request a refund until the 30th day after the estimated delivery date of your orders, in any case, you haven't received your order.

To avoid future inconvenience, please make sure to reach out to us within 30 days after the estimated delivery date to report missing orders or any other issues.

I will make sure to pass this issue to our team so they're aware of your experience. We will then take precautions to this type of situation since this is our goal to our customers, to provide better service.

I truly appreciate if you would understand this situation and we are looking forward to serving you better on your next purchase.

Pher
Wish Customer Service Team
www.wish.com/help

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Jun 21, 2017

Edward Flesch said:

No I dont understand, 30 days that would be ok if I had recieved my order but as you can see it was already 30 days when I recieved notice that it would be a bit longer.
Just sent me the item hopefully I can give it as a 2017 Christmas gift. I dont think I asking too much here I have been more tha patient about this. Please pass this up to somebody that has the authority to either get the item or return my money.

Jun 22, 2017

Wish Support said:

Hello Edward,

I am more than happy to process your refund for not receiving the item. However, the option for refund is no longer available in our system. As Wish's refund policy is only valid 30 days after the expected delivery date.

I will make sure to take note of this and pass this issue to our team and the Merchant, so they're aware of your experience.

For future order, I recommend you to please write back to us immediately if there's even a day of delay on the promised delivery date. So we can proceed with your refund right away.

It is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.

Hans
Wish Customer Service Team
www.wish.com/help

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Jun 22, 2017

Edward Flesch said:

It indeed effects my opinion of "Wish" why would you let companies like this represent you. Second this was an inexpensive item and I get no satisfaction, why would I ever buy anything from you again ( or try). And I would never tell anybody to use Wish just the opposite. If you can't stand behind your business for a purchase less than ten dollars, you should not expect to stay in business long. Again sent me the order or a refund and forward tjhis to someone in authority to make that decision.

Jun 22, 2017

Wish Support said:

Hello Edward,

I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.

Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

I did check all my resources to proceed with the refund. However, the request refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.

Don't worry, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.

For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.

I owe you an apology for this still.

Jade
Wish Customer Service Team
www.wish.com/help

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Jun 22, 2017

Edward Flesch said:

Again get somebody that will get the item or give me my refund, your apology really doesn't do much for me. I paid in good faith you are representing this company letting them sell on your site make them sjip the order.

Jun 23, 2017

Wish Support said:

Hello Edward,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be resent. These options are available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund/replacement was made beyond the 30- day policy time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the Merchants will see this experience so they can come up for an exemption for the item that hasn't received beyond 30 days.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Edward.

Ysh
Wish Customer Service Team
www.wish.com/help

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Jun 23, 2017

Edward Flesch said:

Again product or refund its not hard find somebody to make a decision

Jun 23, 2017

Edward Flesch said:

Never got item

Jun 23, 2017

Wish Support said:

Hello Edward,

We're sorry to hear that you didn't receive your order.

This item should have arrived last January 7, 2017. As it turns out, you are beyond Wish's 30-day policy.

For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.

Thank you and We truly appreciate your understanding.

Joanne
Wish Customer Service Team
www.wish.com/help

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Jun 23, 2017

Edward Flesch said:

Not good enough item or refund find somebody who will take care of this

Jun 23, 2017

Wish Support said:

Hello Edward,

I sincerely apologize if you still have not received your order. The order was promised to be delivered on Jan 7, 2017. The order has been processed and shipped, but we are unable to guarantee anything at this point for it is unclear if the item is just delayed or was lost in transit.

I understand how valuable your time is, however, Wish has a 30 Day Refund/Return Policy on all orders. :(
Any modifications are no longer available with this order.

Edward, if you have any concerns on your future purchases, please contact us within 30 days from the latest delivery date and we will do all we can to make this right for you.

We greatly appreciate your understanding towards this matter. Thank you again for shopping on Wish!

Monique
Wish Customer Service Team
www.wish.com/help

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Jun 23, 2017

Edward Flesch said:

Ur eesponse is unacceptable refund or ship the item.

Jun 23, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear that you weren't able to receive your package even after your estimated delivery date. I understand your disappointment for being unable to get what you paid for. Please know that we strive to do our best to make sure that every transaction on our site goes smoothly and delivered on time.

Orders from Wish are being shipped from overseas and may encounter unfortunate events which cause a delay of shipment such as being lost in transit, being held in customs, and being delivered to the wrong address. As much as we'd like to avoid these circumstances, these situations are out of hand and may occur unexpectedly.

I can confirm that this transaction is beyond the 30-days satisfaction guarantee that we offer. I want to be helpful at this point but as per our policy, I'm unable to process a refund or exchange for this item. As a resolution, I will make sure to pass this issue to our team so they're aware of your experience. We will then take precautions to this type of situation since this is our goal to our customers, to provide better service.

Please find time to view our full refund policy from this link: https://www.wish.com/return_policy.

Your patience and understanding are highly appreciated. Rest assured that I will be passing your concern to my team so we can improve our products and services. Let us know if you have any more concerns and we’ll be very glad to assist you.

Have a great day Edward!

Aeden
Wish Customer Service Team
www.wish.com/help

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Jun 23, 2017

Edward Flesch said:

I dont need understanding I need product or refund.

Jun 23, 2017

Wish Support said:

Hello Edward,

Upon reading your mail, I've check all my resources if a refund or replacement can be processed. However, As much as I want to issue a refund or replacement, the system no longer allow us to do so.

I understand that must be frustrating for you and I know that this is not the response you were hoping for. I sincerely apologize if what happened led to disappointment and unpleasant experience to you.

Should you have other inquiries, Please feel free to contact us anytime and we'll be glad to assist you.

Sincerely,
May
Wish Customer Service Team
www.wish.com/help

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Jun 23, 2017

Edward Flesch said:

Wrong answer it was ordered through your company so reorder it or refind its simple, Im not petting it drop.

Jun 28, 2017

Edward Flesch said:

Im still waiting refund or ship the item

Jun 29, 2017

Edward Flesch said:

Im still waiting for my refund or the item that was ordered

Jun 29, 2017

Edward Flesch said:

Still waiting for refund or the item ordered

Jun 29, 2017

Edward Flesch said:

Because Im still waiting for the item

Jun 29, 2017

Wish Support said:

Hello Edward,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be re-sent. These options are available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for items that are not received and are beyond the 30 days policy in the future.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Edward.

Sincerely,

Marc Mori
Wish Customer Service Team
www.wish.com/help

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Jun 29, 2017

Edward Flesch said:

Dont want apology want refund or the item, find somebody that can handke this it is really very simple.

Jun 29, 2017

Wish Support said:

Hello Edward,

Thank you for contacting Wish Customer Service!

I apologize you were not able to complete all the necessary requirements for us to be able to process a refund before our 30-day policy.

Our full refund policy can be viewed here: https://www.wish.com/return_policy

Please don't hesitate to let us know if you have any other questions, we're more than happy to help.

Thanks for shopping on Wish!

Ricardo Jay
Wish Customer Service Team
www.wish.com/help

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Jun 29, 2017

Edward Flesch said:

Im not hesitating a bit, I paid you didbt deliver refund my money or ship the item, again get somebody that has the authority to make it happen.

Jun 29, 2017

Wish Support said:

Hello Edward,

I understand that you were unable to receive this order and I sincerely apologize for the inconvenience.

Edward, please know that I thoroughly checked all relevant information if a refund or replacement can be processed. However, the request was made more than 30 days from the latest expected delivery date and Wish only provides a 30-day return/refund policy on all orders.

You can view our refund/return policy using this link:
https://www.wish.com/return_policy

I apologize for any inconvenience this has caused you. I'll make sure that Wish and the merchant are aware of this experience, so we can improve our services.

I know that's not the response you were hoping for and I really wish I could offer more help. For future orders, should there be any issue with your item (damaged, missing orders, quality issues, delay in shipment, etc..) please inform us right away and rest assured we'll resolve it accordingly.

We appreciate your understanding on this matter. Looking forward to serving you better on your next purchase.

Ava
Wish Customer Service Team
www.wish.com/help

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Jun 29, 2017

Edward Flesch said:

Your reply is totally unacceptable get a manager supervisor or tge Janitor I dont care give me a refund or ship me the item!

Jun 29, 2017

Wish Support said:

Hello Edward,

I truly am sorry for the inconvenience this has caused you.

Please know that this is not the kind of experience we want you to have. This saddens me, Edward. Rest assured that your feedback and experience will be duly noted and be communicated to our team.

I've checked all relevant information if a refund or replacement can be processed. However, the request was made more than 30 days from the latest expected delivery date and Wish only provides a 30-day return/refund policy on all orders.

I'll make sure that Wish and the merchant are aware of this experience, so we can improve our services. For future orders, should there be any issue with your item (damaged, missing orders, quality issues, delay in shipment, etc..) please inform us right away and rest assured we'll resolve it accordingly.

I understand your frustration, Edward. Again, I sincerely apologize for this issue. Please feel free to reach out to us anytime for further inquiries and assistance.

Aldrin
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

Again dont want your sorry or apology get sonebody who can handle this get me the item or a refund my goodness its really not hard

Jun 30, 2017

Wish Support said:

Hello Edward,

I understand that you're still unable to receive your order. I want to make this right for you, however, it appears that you have contacted us a bit late, hence, providing you with options is no longer available due to system restrictions since it's no longer in line with our policy. But don't worry, I've checked our records and it shows that your item is still in transit. You might still receive it in the days to come.

I will make sure to pass this issue to our team so they are aware of your experience. For future orders, kindly make sure to reach out to us within 30 days after the estimated delivery date to report missing order, damaged item, or other issues concerning your item.

We truly hope to be able to provide a much better experience on your next purchase. Should there be anything else we can help you with, please know that our team is always available to help you.

Megan
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

Just sent this to somebody who can make it happen refund or order the item dont need your pat answer

Jun 30, 2017

Wish Support said:

Hello Edward,

I understand that you still haven't received your item. However, it appears that you have contacted us a bit late, hence providing you with options is no longer available due to system restrictions since it's no longer in line with our policy.

In the future, please let us know as soon as delays occur, since users are given 30 days from the latest delivery date to contact Wish for cases like this. For your reference, you can check our 30 day refund/return policy here: https://www.wish.com/return_policy.

We truly hope to be able to provide a much better experience on your next purchase. Should there be anything else that we can help you with, please know that our team is always available to help you.

Anna
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

Why are you trying to bully me, and steal my money refund or ship the item. You took tge money quick and enough how about in the future make sure the item is delivered before you debit the account, now again get sonebody that can make this happen refund or reirder and ship me the item.

Jun 30, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.

However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.

We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.

Thank you for understanding the situation.

Eduardo
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

I ont understand and apparently you dont either quit passing this to another pat answer get somebody that can make this happen refund or ship the item

Jun 30, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.

However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.

We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.

Thank you for understanding the situation.

Eduardo
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

Wrong answer refund or ship the item again I am requesting that you forward this to someone who has the authority to make a proper decision

Jun 30, 2017

Edward Flesch said:

Ship item or refund

Jun 30, 2017

Wish Support said:

Hello Edward,

We’re sorry for the inconvenience and I understand that you haven't received this item.

Kindly note that the Merchants and Wish have agreed that once the item is not delivered on the promised date or have any product issue, customers should be refunded or sent a replacement. These options are available within 30 days from the latest expected delivery date.

Not to worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for the item that hasn't received beyond 30-day policy.

For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date and we will definitely assist you with your refund request. :)

Should you require more assistance, feel free to contact us again and we'll gladly help.

Warm Regards,
Taylor
Wish Customer Service Team
www.wish.com/help

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Jun 30, 2017

Edward Flesch said:

Well Taylor as you can see by the string of emails I dont want your sorry or aby other excuse what I want is for "Wish" to honor your ebd of the bargin and deliver my item as ordered if not than issue the refund. Its plain and simple you took my money and failed on your end of the bargin, buck up and do the right thing. Again send this to a supervisor or manager or someone who has the authority to make this happen.

Jul 3, 2017

Edward Flesch said:

Im still waiting for the item or my refund, get on it.

Jul 3, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.

However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.

We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.

Thank you for understanding the situation.

Gaile
Wish Customer Service Team
www.wish.com/help

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Jul 3, 2017

Edward Flesch said:

Again you took the money and didnt deliver get me a refund or re order the item. Again send this up the chain of command dobt just pawn it off on somebody else. Wow is it that hard to do the right thing

Jul 3, 2017

Wish Support said:

Hello Edward,

As it turns out, you are beyond Wish's 30-day policy. The most that I can do is take note of this so that we can serve you better on your next purchase.

For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.

I appreciate you for extending your patience on this matter and it is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.

CJ
Wish Customer Service Team
www.wish.com/help

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Jul 3, 2017

Edward Flesch said:

Wrong answer get somebody with the authority to get me the item ordered or the cash refund. You took the money put me off more than your 30 days before I was informed about a delay you violated your own rules. Now get on it refund or ship the item!

Jul 3, 2017

Edward Flesch said:

Refund or ship the item get somebody to make it happen

Jul 3, 2017

Wish Support said:

Hello Edward,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be re-sent. These options are available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for items that are not received and are beyond the 30 days policy in the future.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Edward.

Sincerely,

Marc Mori
Wish Customer Service Team
www.wish.com/help

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No

Jul 3, 2017

Edward Flesch said:

Your reply is unacceptable please issue tge refund or ship the item those are the options

Jul 3, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear that you haven't received your order yet when it is supposed to be delivered last January 7, 2017.

I understand how valuable your time is, however, Wish has a thirty-day Refund and Return policy on all orders. You may check this link for more information: https://www.wish.com/help#s1

If you'll need assistance with any of your future purchases, please reach out to us within 30 days after the last day of the estimated delivery date to ensure that we provide the best possible and immediate solution available on our end.

I will make sure to pass this instance to our team so they're aware of your experience and make applicable adjustments.

Thank you for your kind understanding.

Rafael
Wish Customer Service Team
www.wish.com/help

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Jul 3, 2017

Edward Flesch said:

Wrong answer Rafael give me my money or ship the item. My goodness quit trying to bully me. Again send this to someone to make it happen, dont be a party to this theft.

Jul 3, 2017

Wish Support said:

Hello Edward,

We're sorry to hear that you still haven't received your item until now.

I am more than happy to process your refund for not receiving the item. However, the option for refund is no longer available in our system. As Wish's refund policy is only valid 30 days after the expected delivery date.

I will make sure to pass this issue to our team and the Merchant, so they're aware of your experience.

For future order, I recommend you to please write back to us immediately if there's even a day of delay on the promised delivery date. So we can proceed with your refund right away.

It is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.

Glass
Wish Customer Service Team
www.wish.com/help

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Jul 3, 2017

Edward Flesch said:

Dear Glass, this does indeed reflect badly on your company and as you can see from the string of emails badly on the customer representation that is put forth. Again I want the product or my money dont be a party to the theft that apparently your company has no problem committing

Jul 5, 2017

Edward Flesch said:

Still waiting for my refund or my order, your choice but get it done.

Jul 5, 2017

Wish Support said:

Hello Edward,

We're really sorry for any confusion, however Wish operates under a 30-day Return Policy: https://www.wish.com/return_policy

Upon checking your order transaction, the latest expected delivery date was on Jan 7, 2017 which means that the last day you could've requested a refund for not receiving your package, was last Feb 7, 2017.

For future orders, kindly make sure to reach out to us within 30 days after the estimated delivery date to report missing order, damaged item, or other issues concerning your item.

Thank you for understanding and we appreciate your patience regarding this matter.

Clarence
Wish Customer Service Team
www.wish.com/help

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Jul 5, 2017

Edward Flesch said:

Charles no confusion you took my money now make good on your end of the sale or refund my money, dont be a party to your company theft. Stand up do the right thing you can be a person with ethical behavior.

Jul 6, 2017

Wish Support said:

Hello Edward,

I understand that you haven't received this item. Just to inform you that the Merchants and Wish have agreed that once the item is not delivered on the promised date, customers should be refunded. And this refund is available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to proceed with the refund. Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.

For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.

Thank you for choosing Wish. We truly appreciate your business and understanding.

Paige
Wish Customer Service Team
www.wish.com/help

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Jul 6, 2017

Edward Flesch said:

Paige do you really think there will be a future order if this is not taken care of, do the right thing refund or ship the item send this to sonebody who has the integrity tp do the right thig.

Jul 6, 2017

Edward Flesch said:

Item never received ship or refund my money

Jul 6, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

Krystal
Wish Customer Service Team
www.wish.com/help

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Jul 6, 2017

Edward Flesch said:

Krystal I dont need your sorrow what I need is my money or the item, quit stealling from me and hold up your end of the purchase that was made in good faith. Again I am requesting this be sent to a manager or supervisor who can make this happen. You know it is the right thing to do.

Jul 6, 2017

Wish Support said:

Hello Edward,

I apologize for the inconvenience this has caused you and understand that you have an issue with your order.

I will be more than happy to grant a refund so I carefully reviewed your purchase and scrutinize every detail on your order. Upon reviewing, it turns out that the product that you purchased is already beyond the time frame for our 30-day refund and exchange policy.

Please know that we do not mean any inconvenience on your part. We truly understand your situation and would want to help you as much as we could but we can only provide resolutions in accordance with our policy and we can only issue refund if the claim is still within 30 days, as this is the same guarantee that we have agreed upon with our merchants together with their promise of providing quality products and on time delivery.

Our full refund policy can be viewed here: https://www.wish.com/return_policy

Thank you for your understanding on this matter.

Krystal
Wish Customer Service Team
www.wish.com/help

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Jul 6, 2017

Edward Flesch said:

Check back further it was beyond 30 days when you asked if I still wanted it I said yes, I dont care about your magical 30 days you took (stole) my money now fulfill the order or return my money I will continue to demand satisfaction until this matter is settled by getting the product or a refund find someone perhaps your CFO or CEO who can authorize what I am entitled too.

Jul 7, 2017

Edward Flesch said:

Still waiting was the item shipped, because I have not got a refund yet.

Jul 9, 2017

Edward Flesch said:

Wasnt in todays mail, Im still waiting refund or ship my item

Jul 9, 2017

Edward Flesch said:

Still waiti g for my item as ordered or my refund, theft is a crime

Jul 9, 2017

Wish Support said:

Hello Edward,

I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.

Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.

I did check all my resources to proceed with the refund. However, the request refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.

Don't worry, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.

For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.

I owe you an apology for this still.

Eduardo
Wish Customer Service Team
www.wish.com/help

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Jul 10, 2017

Edward Flesch said:

Your pat answer is a sham ship the item or refund my money, dont be part of a theft have some ethics do the right thing.

Jul 10, 2017

Edward Flesch said:

No deposit in my account today does that mean the item shipped ?

Jul 11, 2017

Edward Flesch said:

Has my item shipped or you sending a refund ?

Jul 11, 2017

Wish Support said:

Hi Edward,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded. This offer is available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Edward.

Alyssa
Wish Customer Service Team
www.wish.com/help

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Jul 11, 2017

Edward Flesch said:

Again I dont want your scripted reply; your company has committed a theft. Now I want the product or the refund again I am insisting this problem be sent to soneone who has the authority to solve it. Dont just keep passing these emails around do the right thing. Be a leader in the business world not just another crap company

Jul 12, 2017

Edward Flesch said:

No deposit today guess my item has been shipped?
I think you need to move on this.

Jul 13, 2017

Edward Flesch said:

Still waiting, I dont consider this closed and am demanding my refund or the item ordered.

Jul 13, 2017

Edward Flesch said:

Waited months and over 30 emails I want my money or the item I dont want excuses or Im sorry or some pat reply you took my money and didnt deliver, what kind of business are you running

Jul 15, 2017

Edward Flesch said:

Dont ignore this theft refund my money or ship my item

Jul 15, 2017

Edward Flesch said:

Never got item

Jul 15, 2017

Edward Flesch said:

Dont ignore me ship the item or give me my money back

Jul 16, 2017

Wish Support said:

Hello Edward,

I know that it's never good to not receive your orders. I would like to apologize because you never got your item. Please know that for undelivered orders, Wish provides our customers with the option for a refund as long as the claim is within 30 days from the latest expected delivery date.

As much as I'd like to process a refund, your request is already beyond the 30-day timeframe so the system no longer allows me to process a refund.

I know that's not the response you were hoping for and I really wish I could offer more help. If this ever happens again, please try to reach out within 30 days after the latest expected delivery date to report missing orders or any other issues so that we can assist you immediately.

Thanks for understanding. We look forward to serving you better on your next purchase.

Jalyn
Wish Customer Service Team
www.wish.com/help

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Jul 16, 2017

Edward Flesch said:

Thats a load of bull give me my money or ship the item

Jul 19, 2017

Edward Flesch said:

Still waiting refund my money or ship the package, just do it.

Jul 22, 2017

Edward Flesch said:

Whats going on Im still herr get my refund

Jul 22, 2017

Wish Support said:

Hello Edward,

I apologize for the inconvenience this has caused you.

We acknowledge that the shipping usually takes longer than usual and this could possibly be associated with the shipping courier that the merchant selected. We let merchants choose affordable couriers to keep the low prices of our products.

The Merchants and Wish have agreed that once the item is not delivered on the promised date, customer has the option to be refunded or ask the merchant to resend the order and this option is available until 30 days from the latest expected delivery date.

For items with quality issues, we can issue a refund or replacement if the claim is still within 30 days from receipt of the item, as this is the same guarantee that we have agreed upon with our merchants together with their promise of providing quality products and on time delivery.

For now, we can only recommend to write back to us immediately if there's even a day of delay on the promised delivery date or you have any concern with an item so that we can proceed with your refund or replacement right away.

Thank you for your patience and understanding. Please don't hesitate to let us know if there's anything else we can do for you.

Juliet
Wish Customer Service Team
www.wish.com/help

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Jul 22, 2017

Edward Flesch said:

Bull send my money

Jul 23, 2017

Edward Flesch said:

Still waitiing for the iten or refund only took minutes for you to debit my account refund my money

Jul 24, 2017

Edward Flesch said:

Still waiting no refund yet get on the job

Jul 25, 2017

Edward Flesch said:

An I going to get interest on my money still waiting

Jul 25, 2017

Edward Flesch said:

There is still time to deposit my refund today if you hurry it ll be done by noon

Jul 26, 2017

Edward Flesch said:

You can get that deposit in this morning
PAY UP

Jul 26, 2017

Edward Flesch said:

Hey I thought "Wish" had my back I know you got my money send it back

Jul 26, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

If you have any other questions or inquiries, feel free to email us again and we'll gladly help you.

Thank you for choosing Wish. It was my privilege serving you today.

Olivia
Wish Customer Service Team
www.wish.com/help

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Jul 27, 2017

Edward Flesch said:

So send me my money and I ll be happy

Jul 27, 2017

Edward Flesch said:

So no refund today were you going to mail it, or did it get lost like the package. Honor your agreement refund or ship the item

Jul 27, 2017

Wish Support said:

Hello Edward,

I understand that you still haven't received your item until now and I'm sorry to hear that.

Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded. This offer is available until 30 days from the latest expected delivery date.

When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.

Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.

For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can provide resolutions right away.

I owe you an apology for this still.

Thank you, Edward.

Cristalina
Wish Customer Service Team
www.wish.com/help

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Jul 28, 2017

Edward Flesch said:

Well Cristilana since it was after 30 days when you told me it would be late your excuse is a moot point, so just send me my money don't hide a theft behind double talk

Jul 28, 2017

Wish Support said:

Hello Edward,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your order. Please let us know if there's anything else we can do to help.

Harold
Wish Customer Service Team
www.wish.com/help

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Jul 28, 2017

Edward Flesch said:

Well Harold thats bull dont need your sorry or you ll note my experience what I need is my money or my item get on it do the rigbt thing, dont be part of the criminal conspiracy. REFUND MY MONEY...

Jul 28, 2017

Edward Flesch said:

No deposit yet go ahead and refund my money

Jul 30, 2017

Edward Flesch said:

Hey still wanting either the product or a refund its been long enough issue my refund

Jul 31, 2017

Edward Flesch said:

Have you processed my refund yet still waiting

Aug 1, 2017

Edward Flesch said:

Well another day still no refund are you going to pay me interest! I'd prefer the item or my money, your service is lacking to aay the least

Aug 2, 2017

Edward Flesch said:

So now you wont even reply, what kind of company are you. Unable to refund less than ten dollars might not be much to you but I work hard gor my money and wznt my refund or the item

Aug 2, 2017

Edward Flesch said:

Where is my refund I have asked repeatedly

Aug 3, 2017

Edward Flesch said:

This is not closed you just can't take money from people than ignore them give me the item or a refund.

Aug 4, 2017

Edward Flesch said:

Hey Im still here send me my refund. Dont be a thief

Aug 5, 2017

Edward Flesch said:

Hey this is not closed you took my money now send the item or issue a REFUND

Aug 6, 2017

Edward Flesch said:

Hey Im still here waiti g for my refund this is not closed

Aug 7, 2017

Edward Flesch said:

Yea nice company wont even answer just take peoples money and dont deliver, what kind of sham are you running. Give me my refund

Aug 8, 2017

Edward Flesch said:

Hello still here still wanting my money back. Wishing for it to happen

Aug 9, 2017

Edward Flesch said:

Hey case not closed I havent gotten refund or item get on it

Aug 10, 2017

Edward Flesch said:

Still here case not closed on my end deliver or refund its that somple

Aug 12, 2017

Edward Flesch said:

So I keep getting emails wanting me to make a purchase but you haven't made good on the one I dod make refund my money or ship the item.

Aug 14, 2017

Edward Flesch said:

Hey hey still waiting for my refund

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Wish com took$54.35 out of my bank account, I've been trying to get someone at wish to help me, customer service is a vicious circle that goes no where, customer service with wish.cim is a big joke! I only purchased 7 items that totalled approximately rounding up $35.00, so I want my money back or my items. I need to know why you took my money and then tell me that I have no order history? I need a response of money or I will report you to the BBB or Attorney General. ASAP

Wish advertised some TIG welders on August 8th and 9th. I bought three of them. One for me and the other for friends. They company took my money from PayPal but never did send me an order confirmation. Eventually they refunded my money stating they were unable to fulfill my order. When I tried to sign on to my account, they have shut down the account and I am unable to sign on now. I am also unable to request a change of password since the site is telling me that my user and password are no longer any good. So what I am seeing is a company that is not honorable and does not honor what they offer for sale. Thanks goodness there are other honorable on-line companies who will honor what they say and have some respect for their customers.

I am a loyal customer and a level 7 rewards and I do not understand why I have never been able to use my rewards. I was also given a $2.00 certificate that I can't even find to use. Your shipping has just went through the roof in cost. I am hesitant to place an order for $96.00 and the shipping is $54.00. The shipping is over half the main cost for items that are small jewelry? This is crap when it's bulk shipping. The biggest issue is your don't get your stuff till WEEKS later because of the bulk shipping so your making major profits from shipping costs when it's convenient in shipping storage. You can not talk to a representative but have to email and this is shady! I want my rewards discount and telling me I didn't use them in time if [censor]. I made an order after another witching 8 hours just to prove this that you do not provide what you advertise and that's fraud information.

For some reason no matter when I call I don't actually ever get to speak with an agent, maybe this is just in error but when calling inside and outside of regular business hours I receive no assistance. I would like to SPEAK to an agent regarding an error charge that is unaccounted for on my account. I have called several times, however the automated system never even puts me on hold to speak with a live agent it just keeps telling me to go online and chat. Please assist me.

I have so many orders placed and i am unable to use my account. It is asking me to provide my id and bank statement but i have already provided so many times. No one is replying and i have many orders placed which i have not received. There is no contact number not chat system to contact customer care. I am very disappointed. Please help me.
Username: [protected]@gmail.com
Please help me resolve my issue asap.
Thanks

My bank account was charged 78.00 and 77.15 on the same day July 5 and I have never had an order over 50.00 on this website. I do not have the order or transaction numbers. I am having trouble getting ahold of anyone, when I try to login, I can't it says I have a different e-mail, I don't and have e-mails from Wish in my box currently. When I try to reset the password I get the message an e-mail will be sent with instructions, I have done this like 10 times, no e-mail with instructions.

My package was delivered to my ex's house in Indiana when I live in texas. I have ordered several items off wish before and was sent to this address. So I've already had change of address done on my account...and everything was right before I checked out and paid...which was switched out of no where. I have tried to contact someone to help me but I never get a reply. I've called the number for wish and it just says the same thing over and over, you don't get to speak to someone. I've tried to get my money back but it won't allow me to because it's already been shipped. I have another package on the way that's being sent there too and it won't let me stop it. I don't know what to do to get my packages or money. I'm very disappointed and upset with wish. I just hope that any of my info isn't on those packages because I really don't wanna deal with my crazy ex boyfriend at my door.

Hello sir
Order id "597c8807517a85f201be4094"

My name is sabir banva and username is
'[protected]@gmail.com'
I bought a product(QKZ DM8 earphone) on 29th july 2017
Today (11th august 2017 ) I've received this product but its damaged
I just try to process a refund and return my product. As per policy of wish they should respond me although
Wish team denied and block my account
I just wanted to request u please refund my amount then I'll not buy any product from wish
Further contact to me
[protected]@gmail.com

Sabir banva

On the 10 /08/2017 there was two transaction went to my account . The amount was R605.08 and R521.08 and I immediately cancel the order . I requested my refund as my bankstatements show my money was out . Then I only received one refund of R605.08 and the remaining refund of R521.35 was not refund . Earlier, I received a message from your support services that the transaction didn't go through. So my Question is what was that R521.35 for cause it was munis from my account . What did I order for that money . As you were able to minus it on my account. And now to sent it back its difficult. Can you guys go throw your statement, as I went to my back it show minus by wish shopping online . I need that money . You were able to pay only that R605.08, and you were supposed to pay both of that amount. I received only R605, 08 immediately yesterday . Can you also refund that R521, 35 . I want to place my other order. Contact details Faith Mnisi. Email a dress [protected]@gmail.com . I'm not happy at all, with what has happened . You can see that two transactions, that happened and why were you able to correct one immediately .

I placed an order on wish.com in May 2017. The estimated time of arrival was set to be in 28 July. I waited and on that day the delivery was delayed and a new date of arrival was set at 4 August which was a week later.
I contacted support asking if this is normal. Nobody responded to me.
I continued to contact support about this and still no response.

On a previous occasion when I had contacted support about payment of the item I was promptly contacted yet now when I am inquiring about my item not arriving, I get ignored.
Anyway, I found out this morning that I have been refunded. All good and well but can someone have the decency to let me know why after waiting 3 months I have just been refunded when my package was supposedly on its way to me all this time.

I will never use this site again

Hello everyone, I am Louis, a home accessories seller from China.Nearly two months, I sold 70 bug zappers on wish.com, all of them was order by British and Germany customers, we shipped those orders quickly and most of them was delivered in time.However, strange things happened, those customers began to request refund and said that they don't get the products when tracking info shows "item delivered" half or one month ago, 95% orders was refund by wish so far, and there's no doubt that remain orders will be refunded in the future.The refund rate is almost 100%!
I am glad to make a refund to customer when they don't like the item or package missing, this is my customer service policy.
But I just can't believe that I will be encountered a scam one day, why i would say that, because I found there's was something unusual in those transaction.
First, customer who apply for a refund is not the recipient, they used lots of different Wish accounts to order and request refund after item delivered ;
Secondly, the response to the contents of the ticket is basically a certain similarity, same reason even same words!The general content is an excuse to ask for a quick refund;
Such as:"Haven't received until now.its s joke!", "I did not receive the goods as replied", "Doesn't arrived, money back ps soon."etc.
Third, So far, there have been 60 refunds of totally 70 orders, refund rate is almost 100%, all same reason"item delivered but didn't get it" ;
Fourth, whether buyer it is British or German, they applied for a refund of the ticket reply language is English, by comparing the other tickets, this situation does not meet the normal logic.
Yes, I also want to ask help from Wish, but they just replied it's usual nothing wrong, I am quite disappointed, so I just come here and submit my complaint.
PS:first screenshot is order summary, you can see that most of 70 orders was refund and it made me lose 600 dollar(this is not important I just can earn them back ).
Other pics is the evidence of fraud transaction tickets details, you can see the reply content and order details.

Now I just wish I can get in touch one of those recipient and figure out whether they have purchased this product in our store or not, help!If this form was something wrong please note to me, thanks everyone!

Hi! I am from the Philippines. My grandmother who received the Item was asked to pay Php 112.00 in cash (roughly $2.00) before she received the product (Aug 10, 2017). The courier said that, they will not give the item until my Grandmother pays him. And if she didn't pay, I will have to go to the office and pay to claim the item. Which I find frustrating! First of all, I paid the $1 shipping fee and the product it self "online". So I assumed that I will no longer pay. Even though it was only $2, still...I should not be charge with anything else. I am not sure if this is an issue with the Philippine courier service, or the online store it self. Tracking #: [protected]

I ordered 2 pairs of zebra print sheets that never came an was pd for what's going on also my perfect eye brows can someone please look into this matter asap waiting a very long time don't know if it's still coming are should I continue to wait you all let me know before I make a report about this today's date is 8/9/2017 .my phone number is [protected] would like a call back no more orders until this is resolved

June 8, 2017 I ordered watches from wish site, but never received them. Was charged on my bank of america debit card master card card : [protected] code:545 william a steinach, po box 75433, kapolei. Hi 96707 I ordered 21 watches my bank statement may 17, 2017-to june 16, 2017 I paid for watches so I would like the order filled if not than fraud is being done and my bank and a lawyer will deal with it for me thank you william a steinach

I received my order a few days ago from wish and am now unable to sign into the app. I'm not sure if this is an issue with the app or if anyone else is having the same issue? The products I received were saldy poor quality and badly made. The size came up bigger than advertised and the material was poor quality. I am very disappointed as I was looking forward to receiving my order and new products and intended to order a lot more from wish. Please help me to resolve this issue. Many thanks.

My name is Marlene Perkins I'm at 1243 Glover Road Clyde New York 14433 my account was just charged two different times a seven year old is using my credit card and ordering stuff from you I just got three bounce fees because of this please take my credit card off of my account and I would like my money put back in my account this was unauthorized use of my credit card I haven't even received the merchandise this kid ordered so I don't know what's going on

I order Uk size 9 shoes. U.K. 9 was in the drop down menu when I clicked buy. I recieved an 8. I told wish and was told I would recieve a refund. I waited and never got a refund. I spoke to wish and was told I ordered an 8. I told them I ordered a 9 and someone else said I would recieve a refund by 12th August. I said if ton refund was recieved I would escalate this and decided to wait. In the meantime I recieved another message saying I ordered an 11. I again said I wear a 9 so wouldn't order an 11. I also said about the drop down saying Uk 9. The reply to that was I ordered an 11 and to check the size chart. I have again told them 11 does not appear in the drop down so how could I order 11. I am sick fed up of this. You did not have to wait for the shoes to be delivered before getting paid, so why should I wait. I am going to seek legal advice now as you breached the contract, not me. Your employees have lied to try and get out of refunding me and nobody even reads what I am telling them. Your service is appalling

I am questioning the pricing practices you allow your store owners to participate in. I refer to the practice as bait and switch. For example, a pair of shoes will be listed for $8, however when the size is selected it shoes $13. Then curiousity got the best of me and I checked the most oddly and infrequently purchased shoe size, a women's FOUR, and IT was $8. I went back true my shopping cart, in which I had more then 50 items and cross referenced the items that had size selections. I removed all from my cart as I don't reward crooked behavior with my money. This is a widely popular practice on your website, and in the age of social media, YouTube being my favorite, I strongly disagree with the practice. I will be documenting your response in my Wish Haul video that will be posted in September after I receive all of my items. I'm very excited to share with the world all the really amazing things I ordered, especially the crafting items, which many of will be featured in up coming videos. Thank you for taking the time to read my email, all in all I appreciate your app, so please consider removing the bait and switch pricing so I can make a great promotional video for Wish. My focus is on paper crafts, journal making, quilling, embellishments, so you can see how so many products purchased thru your site will be featured. Thanks again,
Valerie Foster
Valerie.[protected]@gmail.com