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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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12:18 pm EDT
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Wish.com ordering

I have asked wish.com repeatedly to stop sending me items. my son ordered one thing on there and I get charged with 2 or 3 new items daily. I tried to call them, I want my card blocked and no wish.com purchases should be allowed on my card. it's all automated and then hangs up. file this claim and put a block on my credit card. I do not want anything ever again charged to my bank account. no more charges!
no more charges!
no more charges!
no more charges!
no more charges!
no more charges!

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8:07 am EDT
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Wish.com item not received

I am at work right now I have been trying to reach Wish Support for several days and no response I ordered a pair of pants & a wallet I have yet to receive it has been at least 45 days I would like some one to contact me asap I am furious with this company & the cheap quality, , and not receiving items I will be contacting the BBB, if my orders do not show up by the time I get home today, and someone needs to contact me at [protected]

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hyway
, US
Apr 29, 2018 2:38 pm EDT

I have shoped on wish for a long time I never thought there was anything wrong I got very sick & needed surgery In all I have been sick 3yrs but still bought from wish .Desided to go threw every thing I had bought .To my surprise I found they cheated me out of 11 items They say they have your back but my repeated attemps to contact them were in vain they never reply to your texts.They say 2 items were recieved but I never got them .so Im going to file a complaint I payed for 11 items & I want them. be carefull watch what you buy from them .Im way beyond upset & I want my things owed to me.

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5:49 am EDT
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Wish.com items never received causing a debt

In 2015 I ordered some items which were never received. It has just been brought to my attention that This has incurred a debt and late payment fee on Klarna which has now been passed to a debt collection agency. I've emailed wish 3 times to clear this up but no response. I would like this matter resolved ASAP and wish customer service is an absolute joke! I have enclosed a picture of the items which I'm being charged for but never received

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10:09 pm EDT

Wish.com product which I received

details of the product is not matched. really unhappy with the products.
according to product Description
Max Load:10-15KG/33LB, Approx.5.8cm/2.28inch.
Color: Blue, Green, Yellow, Orange
Diameter:5.5cm
Weight:approx.55-60g
FEATURES
Durable and high impact-resistant
Ideal for home, shop, garage or workplace use.
Perfect for pulling out metal dents with a quick release handle.
Also can be used on windows, mirrors, doors which have smooth surfaces.
How to Use:
*Place the mighty puller over the dent
*Push the handle in the down position
*Pull the handle back up
*The suction is now activated and you can now pull the dent out
Package:
1pcs Panel Remover Sucker Tool

but the item was less than expected.

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2:23 pm EDT

Wish.com r11 max mobile phone

My partner bought a new Android R11 max smartphone and although it looks the part it is false advertising. I am usually quite happy with the products from wish especially for the price we pay I was and especially my stepson was devistated . Rather than go through legal channels and advertising the problem on social media I would like to give wish a chance to respond and refund or replacement for a phone that actually works and has enough internal storage to down load apps... Please email me at [protected]@gmail.com to resolve this and keep us as good customers.

Kind regards

Louis bonwick

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Matthew Cairns
, US
Oct 20, 2018 10:31 am EDT

If you want to be able to at least use the device if you still have 2g network coverage active in your country, as australia does not so the phone doesn't work, put an SD card into the device, go to settings, then to storage, change the default write disk option to SD card, then tap preferred install location & make sure it is also SD card, reboot the device and now you can install apps,

First of all go to Google play and download terminal emulator,

Now open and type into the terminal "su" without the quotes now type the following and press enter after each these are known spyware apps that need to be frozen immediately,

pm disable com.moblynx.marshmallowgame

Then press enter, and type
pm disable com.svox.pico

Then press enter, then type
pm disable com.andraad.Satvtods

now you should be alright however the launcher (home screen) is also made by an known spyware developer, so I'd suggest to change it looks horrible anyhow,

Download nova launcher from the play store and install it, go the nova settings and then to look and feel, change the icons to marshmallow, looks much better then home buttons select nova launcher as default always, now best wallpaper I've found is the bubbles live wallpaper located in settings, then display, then wallpapers,

After that you want to freeze and disable the stock launcher and only keep nova launcher, so back to the terminal app, type su,

Then type pm disable com.cooee.phenix and your phone will now be usable providing you have 2G network but also safe to use aswell as your details will be now safe pic below of end result and the report is still coming just been trying to make this thing functional

S
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Seb102805
, US
Jan 07, 2019 11:58 pm EST

Were do i put the sd card in

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MATThew 123
, US
Sep 26, 2018 8:50 pm EDT

Hi everyone i am a mobile phone technician i have managed to get my hands on one of these R11 max devices, wish needs to take them down immediatly they all have the same corresponding imei and serial numbers also the FCC ID has not been approved and is fake it contains apple code ! on the device info can be found at this link

https://www.google.com.au/amp/s/fccid.io/blog/2018/04/02/fcc-id-bcg-e239a-cmiit-id-2015cp3266/amp/

it also has no 3G or 4G network connectivity that is a lie it is a 2G so does not even work on any network in australia, as for storage it has been made to say 32Gb of storage upon hardware scan of the chip it is a nand hynix chip with only 500mb storage that includes the os installed to this which leaves 12kilobytes of system storage and 20mb of app storage, not to mention i have located and frozen apps including the launcher as they are made by a known spyware developer, something is also attaching itself to the password manager, i am currently compiling a report these are only some of the problems i will upload it in document form in a few days time with my full finding,

E
E
EmiIlieva
, BG
Sep 02, 2018 6:32 am EDT
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I have exactly the same problem. Have you solve it?

M
M
Matthew Cairns
, US
Oct 20, 2018 10:25 am EDT
Replying to comment of EmiIlieva

Pls check my 2nd comment below and you will have some use at least out of your R11 max providing you have 2G network coverage in your area as this device is not 3G as it has no 3G radios only 2G radios but with a 3G modem installed,

When using the terminal commands use only 1 space between each word except for the com.?.? These must have the . In them :) also disable this one also com.andraad.Satvtods

The nova launcher with bubbles wallpaper will look so much better than what it did see my below picture of the end result of what I have mentioned :)

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Vic Scandrett
, US
Aug 22, 2018 8:30 am EDT

my r11 max phone is also playing up, I can't download anything from play store . message says not enough memory despite plenty of storage internally and a 16 gig sd card.

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Matthew Cairns
, US
Oct 20, 2018 10:13 am EDT

The 32GB is a lie, it uses a 512mb Nand flash chip,

Go to the dialer, dial in ☆#☆#3646633#☆#☆, this is MTK engineering mode, swipe left twice to hardware, scroll down to memory and tap it, then tap Nand flash, you will see the true size of the chip, with the OS installed on top there is less than 30mb of storage for apps and downloads and only 12Kb of system storage for app updates, if you want to network unlock the device also, go back to the first screen and scroll to the bottom tap SIMME lock and permanent unlock them all for free,

Also the phone isn't MT6589 is an old 2g network MT6572 with a 3g modem installed, and the OS isnt 5.1 it's old 4.4.2 kitkat, to check

turn the phone off and hold these 2 buttons at the same time until the screen goes black and you see Chinese writing,

Power
Volume down,

From the chinese options select the 2nd last option and you will see, to exit press volume up and then select the last Chinese option it will reboot,

If you want to be able to at least use the device if you still have 2g network coverage active in your country, as australia does not so the phone doesn't work, put an SD card into the device, go to settings, then to storage, change the default write disk option to SD card, then tap preferred install location & make sure it is also SD card, reboot the device and now you can install apps,

First of all go to Google play and download terminal emulator,

Now open and type into the terminal "su" without the quotes now type the following and press enter after each these are known spyware apps that need to be frozen immediately,

pm disable com.moblynx.marshmallowgame

Then press enter, and type

PM disable com.svox.pico

Then press enter, now you should be alright however the launcher (home screen) is also made by an known spyware developer, so I'd suggest to change it looks horrible anyhow,

Download nova launcher from the play store and install it, go the nova settings and then to look and feel, change the icons to marshmallow, looks much better then home buttons select nova launcher as default always, now best wallpaper I've found is the bubbles live wallpaper located in settings, then display, then wallpapers,

After that you want to freeze and disable the stock launcher and only keep nova launcher, so back to the terminal app, type su,

Then type pm disable com.cooee.phenix and your phone will now be usable providing you have 2G network but also safe to use aswell as your details :)

Long but worth it enjoy :)

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5:22 pm EDT
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Wish.com online wish.com

ive order 50 dollars in merchandise and only received two items for the longest I keep writing them and no response wheres the rest of my order like my jack daniels shirt a dress and cant remember the rest I don't think is right to do this to us it was fast for them to take the freaking money but wheres the stuff never again I'm glad it was only 50 wont catch me again

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6:50 am EDT
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Wish.com order not delivered please call me [protected]

Good day,

I have placed an order on Wish on 13 April 2018 for the amount of USD39.71 (South African rand R531.14) that was debited from my account.

Unfortunately I cannot remember which email address I made use of.
My personal mail address is [protected]@yahoo.co.uk
My work mail address is [protected]@ufs.ac.za

Could you kindly please assist to trace my order as I am unable seeing that I can't remember my username or password.

I would like to know where my order is and when it will be delivered.

Please contact me URGENTLY [protected]

Your URGENT assistance is acquired herein.

Thank you in advance.
Liezel

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3:39 pm EDT

Wish.com wrong / unordered item received

I received a Sprayer Tool addressed to me with the Wish logo, yet the store name doesn't match any current orders of mine. I have no idea why I received this and would like to sort this out as quickly as possible. I double checked and triple checked my orders and their store names and their countries of origin, but none of them match up and I dont know what to do.

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2:42 pm EDT
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Wish.com wrong item received

I ordered a 3mm gold plated herringbone 30" necklace. I received a 10mm necklace. I have tried every way on the web to get in touch with you. Nothing has worked. I want to return this item, but every time I select a reason, it comes up "you have no history. I have ordered from Wish for a long time now. But I give up. There are several items I have never received, but was billed for and I could get those items taken care of, so I just give up on Wish. Jana Hensler [protected]@gmail.com

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10:03 am EDT

Wish.com wrong order sent

I am fed up sending you emails about a order that I was sent I ordered an ebook at a great deal but was sent a screen protector instead which I don't need I have had no reply from the numerous emails I sent to you would you please get this sorted out I've been in touch with klarna and they agree with me and extended the time for the payment so I can get this sorted out with you I have been a customer for years and spent thousands of pounds with you and so has my family and friends on my recommendation and are seriously thinking leaving you and shopping elsewhere please let me know your answer yours Mr l Martin

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7:34 am EDT

Wish.com fashion 13 inch fiber cosplay black and dark brown hair wigs short curly artificial r

Hello
I ordered the above item in Dark Brown but when it came it was clearly a golden brown colour
When I tried to report that on the site I was told I had to upload a photo
I cannot upload a photo I do not have a phone that takes pictures and uploads them but unless you do that you cannot submit a web site issue there is no way around it
I sent customer service an email and they told me to 'upload a photo' I explained 4 more times that I could not upload a photo as they kept telling me to do so
Finally they sad we can't help you then ! I found this a really bad way to conduct a site. I should be able to get in touch to sort an issue out and talk to people who care about their customers
When I sent a complaint I was told there is nothing they can do
How comes a company as big as yours has only one way of resolving issues? its ridiculous in this day and age
I also tried to phone but the message on you your phone line tells me I don't have enough credit to make the call even though there is £20 cr on my phone
I am absolutely appalled and left with an item I paid for but cannot use due to the description being wrong and n one bothered enough to look into it

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9:32 pm EDT

Wish.com daily giveaway

Every night I login before the giveaway and stay on the page well before 9pm and it says items are available even after the closing time. Not once have I seen a claim button anywhere. Then poof all gone. Scam alert. This has happened every night for a week. I'm quick but it extends past the promised end time. If there is never even a claim button then how does it work?

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9:11 pm EDT

Wish.com order # 5aaea3801f5c428cd16154cd

Hello:
dear Costumer service

My name is Rene Torres From Virginia usa
I have problem with my Order is 14" Ez book 2 ultra
my order was place in march 18, 2018
I didn't Receive my order yet in my notification tell me the package is all arrived in April 2o, but I check in my office and financial department on my work place at the Harrisonburg First Church of the Nazarene
my co worker they not see any package delivery whit My name <

the only package that I Receive in March 26, is the Apple i pad 2 Wi-Fi 16
GB 9.7 Bout Item was place March 18, 2018
please any of you can help me on my order status
my name is Rene Torres My cell # [protected]
My phone work is [protected] Ext 750
Thanks !

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6:04 pm EDT
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Wish.com damage product

I receive my order with wish.com on 4/14/18 a backpack bag (straw purse). The order came receive by regular mail in a plastic bag. The backpack bag (straw purse)damage. The package was fold in the bag, cut, & torn. Not sure why it was not package secure due to it being a straw bag. I really like the bag and would like another one without any damage.

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12:20 pm EDT
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Wish.com wrong item shipped

I ordered a New Energy Bluetooth 4.1 Headset what i received was a Mini-i8 Earphone. Thats not what i ordered i would like to get what i ordered and also i still have a lost order for another headset i ordered that never got delivered it made it to New York or that what rhe tracking says. Then the due date was changed to April 22. Can you fix my problems and contact me with whats going to be done. Please respond i am a very unhappy customer

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11:37 am EDT
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Wish.com mini crossbow order

DO NOT BUY! SELLER "Emmashop2016" IS HORRIBLE! FALSE ADVERTISING! Ordered mini crossbow stainless steel (with toothpicks and bowstring included). They charged full price with shipping, but only shipped toothpicks! They would not ship the crossbow per order description or refund my sons money! Totally crooks! Bad experience with customer service with Wish as well. Over a month later and my son never got the mini crossbow toy OR HIS MONEY BACK. TERRIBLE SELLER!

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8:50 pm EDT
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Wish.com free daily gift

The free daily gift is supposed to start at 9 in in at 9:15 yesterday I tried it for the 1st time it never started in today I tried it again and it started at 9:06 and then ended because everything had been claimed it is not fair that I haven't had a chance to even claim it would be different if it started at 9 when it was supposed to and I didn't claim it by 9:15 but it never gives me a chance to even try to claim it I've had enough with this app I don't get things when I'm supposed to and sometimes a product is false advertisement I will go to social media I let them know about this app if it is not changed thank you

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4:56 pm EDT

Wish.com refuses to refund and they changed dates of arrival so they don't have to refund.

I put a 7 item order in April 3, 2018 to Wish.com. I saw on line in order to use a promocode you had to download mobile app so I did on my phone on purpose to use promo code. there was NO place on app to put code so it didn't get added and they made excuse when I contacted them more than once.I tried to track item on site and last tracking was still in China April 7th and their Arrival date was in writing Arrive April 8th . I have requested a refund at least 3 times on the site in writing and this last time they have changed the date from April 22nd to may 9th on purpose for new arrival date and refuse to give refund stating the order is still with in the dates so they cant. Now the are ignoring my last request as I old them I was turning them in. I still wanted items but with a refund as they should accomodate for the promocode they wouldn't add and the late shipping according to first dates April 9th arriving. As of right now I still have no order or refund back on my credit card. I will NOT order from them again ! To change the arrival dates on purpose is wrong so they don't have to refund. They do have to refund. Not my problem they gave date in writing then changed it. I tried more than once to get them to add promocode they just kept telling me where to put it in cart. There was NO place in order to put code on mobile app. I want refund! I have had no response to my last demand for refund or where order is. Last I track still in China! PS remember I said they changed the dates of arrival from April 8th to May 8th after I threatened to turn them in. So May 8th is not original date. I put in order April 3rd 2013. they are fraud and should be shut down. I have rest of inquries on my phone. Hope something is done.

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Update by Sue Alington
Apr 20, 2018 5:09 pm EDT

This upload is one of my complaints to customer service to prove I contacted them. still waiting for refund and order. April 20, 20218 6:09 pm

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12:01 pm EDT

Wish.com send all 5 wrong items!!!

I'm so mad right now after waiting for my order everything sent was incorrect. What a crock, now have to go through the fregen hassle of mailing back ! This has been an ongoing problem the last 2 times I have ordered from you. I'm never going to order from you again and I'm telling all my friends what you have done and hopefully they won't either... Very very dissatisfied customer !

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9:50 pm EDT
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Wish.com laptop

People, WISH has become a scam. Maybe not on all products. But they are scamming on allot of them. You order a certain item, you receive a confirmation email from them. Then when you track it, you will find that it is a different item that is being sent to you. For example, I ordered 35 free gmolo brand laptops and paid $72.00 for shipping. They sent me a verification email showing it was the gmolo laptops that I ordered. Then when I tracked it, now shows that the order was for 35 zeus laptop keyboard dust covers. You can see the pictures both show the same tracking number but the item was changed. I would like to recieve what wish.com offered. Free gmolo brand laptop free just pay for shipping. I paid dhipping for the delivery of 35 free gmolo brand laptops. Or a refund.

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Hargaisa
, US
Apr 20, 2018 2:09 pm EDT

Sucker is born everyday. I hate people to be scammed but when someone or website is claiming they will give you a new laptop for free ... Then you try to be smart and order 35 of them, another ... Then they tell you shipping is 72 dollars., another ... Well you my friend, won the internet.

BTW. This must be fake as hell, he claimed it was changed to Zeus laptop dust covers but the picture shows a BETTER laptop (at least the spec wise, did not bother checking if it's real model or not). Either you found a new way to get high or bs posting.

ps: Fill in ... with your own words

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