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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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M
4:38 am EST

Wish.com clothing

This company sells clothing from China, that in excessive percentage ( I estimate over 35%) doesn't match the description or pictures and has very low quality. I ordered about 25 items and for several I had to raise a refund claim. Reasons included: T- shirt advertised as cotton was made of total plastic material, sweater had 10 cm shorter sleeves than shown in the picture plus a hole in the knitting pattern, several items had poor edge finishing - the sewing was missing ( instead was just cut on a material that falls apart on the edges if not sewn properly), children's boots very smelling so strongly from some chemical I couldn't have my children wear it. These items I had to throw away, no use. For a first few items, they issued a refund. However after 4 items, that marked my account for "excessive claims", even though every complaint was properly documented for a specific reason including pictures. So now for items that arrived 8 weeks later and are also not good quality, customer service refuses to talk o me and advises by ordering more items I can put my account again in good standing. Yeah right! Even for an product that never arrived, that according to their own tracking system vanished 30 days ago in China I don't qualify according to them for a refund. They recommend to wait another month. Sop that would make the ordering time to 3 months long. I suspect the reviews they are getting are somehow fake, because they all talk about receiving items so much early than expected date and how beautiful they are. No reviews with actual complaint. So I suppose they filter out all bad reviews and delete them quickly.

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12:30 pm EST

Wish.com many

I placed my order in mid Nov. for gifts for my granddaughter who had only returned home a couple of months ago after a 4 year disappearance. We have little money so went through this site. Placed the order around the 15th of Nov. Today is Dec 21 and all of the things we ordered were "shipped" the dates were to arrive in time for Christmas. Now, even though they have been shipped last month, not even ONE has arrived and the arrival dates have extended by the company past Christmas AFTER they've been shipped.

Customer service is ALL AI - no humans.

AND 2 items have been paid for by completely dropped from my order completely! So they took the money I had stole it and never delivered one thing. They call it shipped so they can tell you that you cannot cancel your order since it's been shipped.

These people can kiss my [censored], I will make them my personal mission to be exposed to the media. I didn't even want to give them ONE start, but I had to put something.

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T
7:43 pm EST

Wish.com issue processing payment notice

I received a notification stating there was an issue processing my payment of $242.00. I checked my credit card and saw the payment was processing and there was plenty available credit to accommodate my purchase. I tried to make another order, under $20.00, using a different credit card and I received the same notification. I tried a third card for the same $20.00 purchase and got the same notification. The notification asked me to upload a photo of my drivers license.This is very irritating and I'm beginning to wonder about this company.

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W
3:40 pm EST

Wish.com someone has used both my debit card and credit card to make purchases that I know nothing about

My credit and debit cards were used to make purchases without my knowledge. I have been in contact with the fraud squad here in Australia and they are investergating the matter further. I want to know who made thes purchases and where they were made from.
I am not a customer of wish and have never pitched Anthony from either yourselves or any other on line company.
Your prompt attention to this matter would be greatly appreciated.

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2:28 pm EST

Wish.com harry potter pillowcase

The harry Potter pillowcases I ordered are not the right ones. I ordered the burgundy Hogwart pillow cases for my granddaughter for Christmas. The pillowcases that were mailed to me are the Harry Potter video game pillowcase. It's not appropriate nor the right color for my granddaughter. I'm wondering what can be done so that I can receive the correct pillow cases? The mailing label is copied below.

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2:00 pm EST

Wish.com hold on wish account

There is a hold placed on my Wish account. I really don't get any joy in resolving my issue. I have given wish the bank statement requested and informed them many times that there was no transaction on my bank statement because I bought the items with my wish cash. I just get a computer generated reply with the exact same words. I really just need to resolve this issue, but can see it is really a lost cause!

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Carol Haar
, US
Dec 22, 2018 4:05 pm EST

There is something wrong with my account every time I try to order something I get this message somethings wrong with your user account . What does this mean how can I correct it ?

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Debbie Terzian
, US
Dec 23, 2018 1:42 am EST
Replying to comment of Carol Haar

Mine is doing the same as yours I don’t understand why

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H
9:26 pm EST

Wish.com my order - 2 mini cameras

My order was shipped from China to Canada then back to China!
What the hell?
I ordered it November 30. Expecting to arrive on Dec 18, 2018

It is now December 19 and still not here. So I go to check the status and am appalled where it's gone.

My phone number is+[protected] and I'll provide more info privately

This is the worst app I have ever ordered from!

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6:11 pm EST

Wish.com didn’t receive

Order number 5b99a859baca837d18c95f87 I have not received this item it was never delivered to my home I have cctv proof that no one visited the premises on 20th September 2018 or the day before or since this item has definitely not been delivered to me I attempted to get this resolved through your application but kept getting the same excuses like check with your neighbor or other members of your family it seems to me as a straight forward scam I would really like to get this sorted out ASAP

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SandraLeeS1984
, US
Dec 20, 2018 5:06 pm EST

Ordered an Adjustable Elephant ring and $.50 was withdrawn from my account (ring price) on 10/13/18 and have not received ring yet. can you check on this? it was for my daughter for Christmas

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Helena Garrett
, US
Dec 20, 2018 7:00 am EST

I ordered from them on December 2 2018 and still have not recieved my order either!😞😞😞😞😞😞

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S
1:39 pm EST

Wish.com watches

I get a piece of foam against my watch order. Weighing less then a gram.
How cheap tricks they run. I felt cheated with such websites. In fact I have order 3 watches. 1 arrived with the foam let see the rest.
I am sure they are crooks. No one to respond to my issue. There chat is all [censored].
Does not allow you to cancell the order.
Shipment is horrible as it shows after a month's time. Which make no sense to me.
Please ask them to stop cheating people.

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D
9:22 am EST

Wish.com wish.com

I have sent wish x3 emails regards a debit problem
On my acct
As yet i have not received 1 reply?

A deduction for €93 euros was made on 3/11/2018
Which has yet to be explained or verified to me?
Ive to my knowledges never ordered any items to that singular or group value from your website.at all!?

So i need clarification as to why it has been deducted bye your co?
At all?

As ive received no goods of that specific value at all
Nor are there any in my order history?

Can an advisor please get back to me as we live in remotest france ok
So this is proving to be inconvenient.to me?
Thankyou
David huxtable

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itialy
, US
Dec 20, 2018 2:27 pm EST

i need a pre paid label email to me so i can return the bed

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itialy
, US
Dec 20, 2018 2:28 pm EST
Replying to comment of itialy

need a pre paid label for return

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M
4:44 pm EST

Wish.com payment issues

Every time I try to get on the app. Its wants me to provider my bank statement and I'm not go I g to give that personal information to anyone. And also when I try to submit payment it give me a message to go to wish/ payment issue and when I go to it shows any error. Please tell me what is going on with the wish app. I use to order all the time its making me not want to use them anymore

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B
1:38 pm EST

Wish.com products I haven't received

On Dec 7 I was charged $72.10 and I have not received my merchandise. Can you tell me when I'm going to receive them. My name is Beth McCracken Griffin and my email is [protected]@roadrunner.com. I ordered a shirt with a baby in belly and another shirt and something else. I would like knowing when I'm going to get this merchandise. I need it for Christmas. Please let me know ASAP.

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E
11:48 am EST

Wish.com vogue men's hat was never received

The original order was placed on August 17, 2018 . Wish.com kept my money and disregarded my order. I attempted to contact wish.com on several occasions and I was assured that they would be handling my concerns and that I would eventually receive my product.
Unfortunately, several months of waiting, I never received my product, not did I receive an explanation for their actions and I never received my product.

This is clear deception and a crime of theft.

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S
9:01 pm EST

Wish.com coat

I am requesting a return label or a return address so I can sent this item back as well as a refund of monies. the item that I ordered was a red long coat in the size of 2XX when the item arrived it was too small as a matter of fact very, very small the item number is 5bf959325de129661b30fac3 on Nov. 24th. I have reached out to the website and I even made a call at the time that I placed the call there was a message that stated that they were not excepting ang calls at that time so I try to call serveral more times I got the same thing. I don't understand why this is happening I am not satisfied with how I am being treated.

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Gottaluvme61208
, US
Dec 20, 2018 10:01 am EST

Wish doesn't do returns. They have always refunded my money and told me to keep the product for my trouble. They don't send a replacement either. They simply refund your money so you can go order a different item or size.

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S
7:15 pm EST

Wish.com refund for product not received

I have several items not received and at first they would refund in wish cash provided I respend the money on the site. However that never came in either and now I have been flagged as a high refunded and no longer allowed to get my money back when my product doesn't come in. I have complained straight to their office in CA only to get the run around and no one can tell me when my account will stop being audited so that the product I have not received can be refunded. They are a scam when it comes to the smaller items. I haven't had any issues with bigger items but tons of problems with small items.

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David Heier
, US
Dec 17, 2018 9:47 pm EST

I Placed to orders in which the supplier could not fulfill. They email me stating my funds have been refunded. It's been more then two weeks and no refunds have appeared on my bank account.

Note, I have contacted their customer service. To date I have not received a respose from them.

If no response within the next few days I will be filling a complant with be BBB.

Does anyone have their correct business address ? IF YES, email me at Detroitoutcast@gmail.com

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E
1:42 am EST

Wish.com goods ordered

I have ordered 36 items since october 2018, and till now only one item showed and it was completely different than advertised ; i got a refund for it, i managed to get a refund for another 9 items with late arrival and lost tracking infos, then suddenly my account was flagged for excessive refund and they ask me to purchase more to gain my good standing ! I will never buy from this site again, and i want my money back for the items never arrived ! I have now purchased from Aliexpress . Wish sucks

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Laura Larabee
, US
Dec 23, 2018 10:48 am EST

I ordered a pair of boots along with some other items and I haven't received any of it how do i find out where it is and I do have my tracking # but can't find where to look what do you need so that i can find where my package is

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Michaela Ray de Witters
, US
Dec 23, 2018 4:54 am EST

Similar experience with Wish.com on my end Enora. When a company has very low quality products and they blame it on customers for asking for excessive refunds, that's pitiful. I ordered about 25 items and after 4 refunds, they flagged my account and also advised me to buy more stuff. I will never buy from them either. Last year I shopped on e-bay comparable items. They were better quality and with a few I dealt with refunds directly with the seller - not with one big company who decides which customers are "black listed".

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D
1:19 am EST

Wish.com refund

I have called customer support so many time and nothing was done about anything I ordered. Everything I ordered was either broke or the wrong item it was with in the 30 days I am very dissatisfied with everything it all was broke it was discussing I would like a full refund I spent a lot on these items.you took about 40.00 or 50.00 off my card that is what was on it when I ordered these items and shipping is very high I am going to tell my friends and family not to get anything from you because you don't want to make it right

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Update by Deb or Debbie
Dec 16, 2018 12:37 am EST

The power button didn't work and you could barely hear it and you only get one

Update by Deb or Debbie
Dec 16, 2018 12:49 am EST

I ordered the flamethrower torch which cost a lot of money and I never got it they sent me a Lighter that looks like a cig that I never ordered I asked for a refund and never got it in the 2 pics first one is what I ordered 2 is what they sent me a big difference

Update by Deb or Debbie
Dec 16, 2018 1:01 am EST

I ordered 2 of these the first one was transparent it was chipped cracked and all broke up I asked for a refund and never did get it the 2 second one which was blue was broke I there them both away please refund me my money on these 2 items first pic is of the. Blue one 2 pic the transparent one

Update by Deb or Debbie
Dec 16, 2018 1:09 am EST

Well for one when I finally did get it it was about a week late the usbcable didn't work I couldn't charge it called costomer support and once again they did nothing and the ear piece was in pieces I threw it away and once again nothing happened please get this figured out or I am going to corporate

Update by Deb or Debbie
Dec 16, 2018 1:25 am EST

I paid out a lot of money for there products and never got refunded or never received any of my items or they were broke I threw all my items in the trash your company sucks

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Bettyboop56
, US
Dec 16, 2018 7:44 pm EST

It’s horrible, no phone number to call, poor service, tried changing email and keeps telling me to go to support and no answer, I would like money put back on my credit card.Ty

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J
6:18 pm EST

Wish.com contacting sellers

Why don't they want you to contact a seller before you buy instead of having to wait till you buy ? I thinks it's because of the scanning going on, I was going to buy a GASP jacket but the description certainly wasn't describing the jacket in the picture, so if you're gonna buy from these scammers MAKE SURE YIU READ THE DRSCRIPTION AND SEE IF ITS DESCRIBING THE ITEM IN THEIR PICTURE, but you'll more than not see it for the scan it is .

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Cody Haskins
, US
Dec 17, 2018 2:14 pm EST

I ordered two phones both times my phones was delivered to wrong address has anyone else had this problem? And the whole costumer souport is a joke. never order from wish!

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P
2:26 pm EST

Wish.com my account

I once was a loyal customer on this site and now something is wrong with logging into my account. The back account I once had I no longer use that bank. I have tried on several occasions to get help with my account on wish. I was ask to send proof of purchase from my bank but I don't have access to that account it has been closed for over a year. I can be reach via email [protected]@yahoo.com thanks in advance

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12:59 am EST

Wish.com order no: 5bf38da8f4a03a6ff4269d64

I have ordered on 20-Nov-2018, on 22-Nov-2018 they had cancelled my order and as per the comments they said that refund has been done wait for 14-15days.

It's been more than 15 days but I didn't receive my money back. I have mailed several times but no help. I have checked with my bank as well .. buy no Refund is there... More than 20Emails have been sent to wish support but all are veins... Where is my money? Why you guys cancelled my order by your own .. I WANT MY MONEY... I SUGGEST NO ONE TO SHOP ON WISH... I M FRUSTRATED...

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