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Wish.com Customer Service Phone, Email, Contacts

Wish.com
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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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M
10:51 am EDT

Wish.com being charged for items I didn't want

My order is totally wrong I cancelled everything out of frustration and I see its still being shipped someone needs to email me back or call or I will dispute through my bank and Go to the BBB I hate being ignored so far not happy [protected]@yahoo.com [protected]. If someone would call me we could work this out I see many happy people. Yet my first order is all wrong

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CakeFaceKara
, US
Jun 14, 2018 11:33 pm EDT

And don't post your phone number online for the world to see like that.

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CakeFaceKara
, US
Jun 14, 2018 11:32 pm EDT

Email the seller if you didn't or email customer service if you didn't.

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8:42 am EDT
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Wish.com refund

This is Christine Mitchell I have placed the order on two different occasions one in March and one in April now it is June 13th and I still haven't received my items I am missing 29 items and I am tired of waiting for them. I need a total refund on all of my items before the end of the week by June 15th or I will contact the Better Business Bureau to let them know what type of company y'all are running yard taking people's money and not read sending out the items nor refunding the money and I will like a total refund on all 29 items that I did not receive and have been waiting for 2 months now the number I can be reached at is [protected] or I can be contact at [protected]@gmail.com and you also need to have a direct line where you can talk to a person about your problems instead of having to email customer service.

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CakeFaceKara
, US
Jun 14, 2018 11:34 pm EDT

The seller probably scammed you. Contacting them here isn't going to do anything. Message the seller and customer service from the app.

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7:53 am EDT

Wish.com late products and products that have not arrived at all.

I am writing to complain about numerous orders that I am still yet to receive, I have tried to contact the team on so many occasions about not receiving my order and still nothing has been done, I have paid in full for all of the items that I have ordered and they were expected to be delivered 4/5 month ago, I also went on to proceed my other orders and have also paid in full for those and still 2 months on I haven't received that order either, it is becoming a regular thing and I am paying for goods with orders over £100 and still not receiving any, so I am now waiting on two lots of orders which come well over £250, I am paying for items That I have not yet had delivered I am writing this complaint as a last resort as I am not happy that I have tried to contact the team to report this and discuss my missing/late arrival of items. I will have no other option to report it and take my complaint further If I do not hear from you about me receiving my items or a refund in the next 14 days, you have left me no other options as I have contacted you so many times about this matter and I have got no further, you are very quick at taking my money but take ridiculous amount of time at sending me my products! I look forward to hearing from you and hopefully resolve this issue without taking legal action. If you wish to contact me by telephone it is [protected] many thanks Ellen Singlewood

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CakeFaceKara
, US
Jun 14, 2018 11:35 pm EDT

You were probably scammed.

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Dealeaner Raglin
, US
Jun 14, 2018 11:19 am EDT

I have not received a laptop computer that was in ordered in April

ComplaintsBoard
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6:52 am EDT

Wish.com wish

Despite several emails to customer service I am still getting unwanted text messages from WISH. I am not able to rely to the messages, or block them. Customer services have now blocked my emails as they found that easier than resolving my issue.

I have tried contacting them via social media, however no response. Awful customer service.

How difficult is it to delete my details from their database?

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CakeFaceKara
, US
Jun 14, 2018 11:37 pm EDT

Did you text back to them with "STOP"?

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Martha Johnson (Wallace)
, US
Jun 13, 2018 12:27 pm EDT

I tried placing my order and when I went to put in my bank card information...it wouldn't let me. Said to modify wish.
There was a old card on file

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M
8:44 pm EDT
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Wish.com clothing

We have ordered quite a few things, clothing from Wish and they are either way too big or way too small for example I got a bra and panty set, extra large and I was lucky if it fit a Cabbage Patch doll. We ordered an extra large men's shirt and it came in a child size. We even checked the sizing chart and measure ourselves before we ordered and it still didn't work for us. I ordered a bathing suit in an extra large and it would fit a 300 pound woman, I am not 300 pounds. We are very happy with other things from wish but definitely not clothing, you never know what size your getting. Too scared to ordet any more clothing as we have been stuck with a pile of clothes that don't fit & we have no ideal how to return them.

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CakeFaceKara
, US
Jun 14, 2018 11:38 pm EDT

They are Asian sizes, that's why. You need to read the information they provide, which you obviously didn't do.

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9:05 am EDT

Wish.com return products

I originally contacted Wish Customer Support to return a handbag that was cheap in quality and had an offensive order. Since then, I have received another handbag and the quality is unbelievably cheap. I have received two handbags from Wish that are quite poor in quality. I contacted the customer support line at (800) 266-0172 and never get a live response; only referral to an e-mail address. I emailed them and followed the instructions of the e-mail response for return. However, the page immediately either goes to a generic "Order History Page" with about 50 or more items on it that is obviously a marketing page, or it goes to my "Order History Page" that is absolutely blank and states that I have no orders. Wish Customer Support appears to be a computer generated response that did not help me solve my return problem. After I complained to Customer Service twice that my Order History Page is blank, etc., I got a final e-mail *copied below) with several numbers on it ([protected]) and I have not heard from them since.

I have followed the instructions in the last 6/8 e-mail from wish and I still cannot access my Order Page!

Below are copies of my e-mails and Wish Customer Support replies.

I hope this issue will be resolved so I can return the items and receive my refunds.

Thank you,
Carlotta D. Wilson

Carlotta Wilson

Tue 6/5/2018, 9:32 PM

[protected]@wish.com;

I have an item that I must return but when I follow web instructions to go to the support page all I see are more products and a menu to browse. There is no information on how to return an item.
Please let me know ASAP how to return a handbag I purchased. I don't want my 30 days to expire.

C.D. Wilson

Please type your reply above this line -##

] Re: Return

Wish (Wish Customer Support)

Wish (Wish)

Jun 8, 04:34 IST

Hello,

Thank you for contacting us and I apologize for any confusion.

If your orders are not appearing in your order history you may be logged into the wrong account. A different Wish account is created when you sign up via email, Google+, or Facebook. You may just have more than one Wish account. Try logging out of your current session of Wish and logging in with a different method.

Do you happen to know how you are logged into Wish at the moment?

I'll be looking forward to hearing you back. Thank you for your cooperation.

Jade
Wish Customer Support

Carlotta Wilson

Thu 6/7/2018, 7:00 PM

You write "Your request ([protected]) has been updated".

What does that mean? I still am not able to return my item.

You guys are giving me automatic responses. You are not giving me workable solutions to my specific problem. Give me a solution to returning my item.

Even your customer support number does not answer specific questions. No one is ever there!

Answer this e-mail personally which will solve my problem and I'll believe that you actually have live people there to give specific solutions to specific problems.

Carlotta Wilson
Your request ([protected]) has been updated. To add additional comments, reply to this email.

Carlotta Wilson

Jun 7, 20:14 IST

Thanks for your speedy reply.

Have followed your instructions on line. I cannot get to my orders. Instead I get to a page that says 'ORDER HISTORY, and it is clearly not mine but a generic (or bogus) page listing a lot of items that I did not order. When I tried again, it says I have no orders!

I am beginning not to believe in "Wish, " and in any case, although I am waiting for several more orders, I will never order anything else until I am able to easily return this one.

Taking up too much of my time and gigabytes as I do not have wifi in my area. PLEASE TELL ME WHAT TO DO. Your instructions are not working.

Carlotta Wilson
________________________________

Wish
Wish (Wish)
Jun 6, 09:01 IST

Hello Carlotta,

Thanks for getting in touch with us and apologies for the inconvenience. We want you to be entirely satisfied with the products you purchase on Wish. To return or exchange a product, please open a support question with our customer service team by following these instructions:

On Mobile
1. You can contact our customer service team from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue 'Contact Support' button.
4. Choose the topic 'Return or Exchange'.
5. Describe your issue and tap 'Ask Question'.

(http://i.imgur.com/jwIjP85.png)

On Web
1. While logged in, go to your Order History page
2. Find the item you want to return or exchange.
3. Click 'Contact Support' located under the item's name.
4. Choose the topic 'Return or Exchange.'
5. Describe your issue.
6. Click 'Ask Question'

This will open a support question with our customer service team. We should be able to respond within 1-2 days.

Let us know if there is anything else we can help you with.

Faye
Wish Customer Support

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CakeFaceKara
, US
Jun 14, 2018 11:40 pm EDT

And read all the reviews.

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CakeFaceKara
, US
Jun 14, 2018 11:39 pm EDT

Then stop buying handbags.

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3:20 am EDT
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Wish.com order cancelled

Products were ordered by mistake and the order cancelled within the hour. The website says cancel orders within 8 to action a cancellation. Within 2 hrs I started receiving notifications that my order was been processed. I then sent an e mail to customer service and stated the above and again requested a stop order. Still no confirmation and now have e mails saying order has been dispatched. Australian Ombudsman now contacted. Bank contacted for payment stop.

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CakeFaceKara
, US
Jun 14, 2018 11:42 pm EDT

Ordering by mistake is understandable, but you have to PAY for the item for it to be sent, it's impossible TO PAY by mistake. Doesn't make sense.

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J
2:22 am EDT
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Wish.com lack of communication, not replying to my emails and late package

I have purchased a few things from wish.

One item that was supposed to be hear on the 7th of June.

My item has not come yet and for the some reason the email address that I have always used for my wish account is being rejected and won't log me in.

The worst part of this is I have email wish multiple times over the past 5 days and no reply.

I only get emails when they want me to buy more cool things.

If I don't get a reply or any help or even a refund if you can't send over my overdue package than I will take matters further and will be reminding people never to use wish again.

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CakeFaceKara
, US
Jun 14, 2018 11:44 pm EDT

It often takes longer than the stated date.

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12:28 am EDT
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Wish.com beauty/ makeup

I ordered my makeup on june 5th. They said I would receive my order in 2-3 days, then they said I would get it on june 25th now they are saying july 8th. My name tammy horne my address 3202 westley chapel stouts rd. Monroe n.C. 28110. I used my pay pal mastercard. I want my money back on my card asap. I will never oder from them again. They lied to me and took my money off my card! I want my money put back on my card asap. Please look at my order and you will see. This company needs to be out of
Business. I am very upset and I want my money back.

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CakeFaceKara
, US
Jun 14, 2018 11:46 pm EDT

You must have misunderstood or misread, NOTHING comes from wish in 2 or 3 days. The average time is a month. And sometimes it can take longer. Why are you posting your address for the entire internet to see?

ComplaintsBoard
G
1:20 pm EDT

Wish.com never received my item

I told the people who I've ordered from that my order was never delivered and they insist that it was delivered to my house the day after my birthday (may 31) when I was sitting outside when the mailman personally handed me my mail and only handed me 1 package which was a ring I ordered on the same ticket I ordered the face mask. The tracking on the ring says its supposed to be delivered by the 20 of June but it was delivered May 31 and not the mask. The mask tracking says delivered on May 31 but that wasn't the package I got it was the other. You guys scam enough people. Please do the right thing and send me my mask or give me my refund! I have no reason to lie about receiving a sleep mask!

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CakeFaceKara
, US
Jun 14, 2018 11:48 pm EDT

They probably scammed you. But idk why people are complaining on here, wish clearly doesn't read these or have anything to do with this site.

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Movaliya paras
, US
Jun 13, 2018 12:30 am EDT
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Pls send my itam

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3:02 am EDT
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Wish.com both products and services

Shoppers beware wish is all fake and counterfeit don't dare order anything and expect it to get there on time if at all if it does come then it never fit always the wrong color or it's counterfeit fake nothing is right then they expect you to wait wait wait over the due date of when it's supposed to get here for you to turn around and call the post office because they claim that it's still on its way the funny thing is is there tracking numbers never have anything to do with the United States these people are full of [censored] and don't know what the hell they're doing then I get some guy from the corporate office call me back very very unprofessional for running a big business and tells me that I'm too fat and I eat at McDonald's because the clothes don't fit ! Well do u think thats maybe because Chinese people are smaller than a [censored] barbie doll? This is america u stupid [censored] and if im fat because chinese people are too skinny then i nsy be fat but you're ugly! Especially your attitude! And i can diet! You're going to remain ugly!

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CakeFaceKara
, US
Jun 14, 2018 11:50 pm EDT

This is not true in every case. Don't spread [censored] just bc that happened to you.

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5:50 pm EDT
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Wish.com never received redeposits of $7.02 and $1.70

I was told that I would receive my cost of $7.02 for a painting that I never received and I also put in a refund request of $1.70 for a bracelet that I ordered in February and never received. This has not been done as of June 9, 2018. It appears that Wish does not follow up on what is wrong and I feel that customers should be treated with the respect that they place with this company but doesn't do.

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Sharon Schaar
, US
Jun 23, 2018 5:03 pm EDT

I ordered computer. May 7th. I have been contacting wish and telling them for over a month, weekly that I have not received laptop. Today I again complained I have not received laptop and was told that it’s too late to do anything about! Really? You know I have not received it, it does NOT SHOW DELIVERED! I want the laptop delivered ASAP. it’s paid for as is everything else. I want a live person to contact me! Sharon schaar today!

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2:03 pm EDT

Wish.com charm pendant necklace grandma I love you to the moon and back

I need to know where my package is at I ordered it on April 24th 2018 and it said it was suppose to arrive on June 8th 2018 but it never arrived. It said that the last location was in Hong Kong at Hong Kong international airport and that was the last time it said where it was located at. Here is the tracking number YT181150844562471. I would really like to know where it is at.

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CakeFaceKara
, US
Jun 14, 2018 11:51 pm EDT

Things often come after the specified date.

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R
12:46 pm EDT

Wish.com counterfeit items and credit card fraud

Ive contacted fbi field offices.

Wish.com is nothing but a front to move US cash to Chinese counterfeiters. Wish.com is using credit card companies and in 1 transaction they commit 3 felony acts as I SEE IT. aiding the counterfeit ops in china, selling fake goods to US Consumers and wire fraud by using interent and credit card payments. Why the DOJ has not investigated or shut them down is mind blowing. I bought Items supposed to be shipped from San Francisco and they were shipped from China and very clearly fakes. Ive filed complaints with the DHS and my federal elected officials.

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CakeFaceKara
, US
Jun 14, 2018 11:52 pm EDT

LOL, overreact much?

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Martinkidlets
, US
Jun 15, 2018 12:22 pm EDT
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CakeFaceKara-why are you responding? You are not helping, only ticking people off. Maybe that is your intention? How do you know that this forum is not read, do you work for Wish? Oh! that's it, you do work for Wish and your job is to add to the anger and frustration of their customers who have been wronged! Well then EXCELLANT JOB! You are obnoxious, as is this company I will to my last breath proclaim the fraudulent activity of this company, and the many ways it hides behind "customer service" as if they are truly resolving issues. Or maybe you are just a miserable hateful person who lives to make others as miserable as you are. Sad.

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8:50 am EDT

Wish.com product broken no reply to any questions and replacement request

I have 3weeks of sending messages trying to get a replacement item sent for the damaged $40 something part that we purchased to have no reply for almost 2weeks. My 14year old wanted this and works damn hard for her money. I think it is ridiculous to get this kind of service. I have provided pictures to prove the damage. The replacement should be sent and a tracking number supplied immediately. Why is nobody returning my messages?

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7:45 am EDT

Wish.com payment issues

There is a HUGE problem that needs to be fixed now. I have ordered through your company in the past and there was no issue until now. I tried to order two items last night and multiple times it told me that my card would not work and I will be receiving a refund of my money. It never even made a charge for the total I had for the items but instead has charged me $1 and $2 dollars three individual times. I need this fixed ASAP for else I will have to shut down my credit card!

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CakeFaceKara
, US
Jun 14, 2018 11:55 pm EDT

They don't read this, I don't know why people are posting as if they do. If they don't reply on their own site or app, why the hell would they reply or even read things on some random unrelated site?

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K
11:07 pm EDT

Wish.com delivery date

I ordered a pair of spy gear glasses like what dog the bounty hunter wheres and it said that they would be delivered by June 2 then later changed to June 4 and now it changed to June 11 I have been waiting for this product for a while now and I am starting to think I should give ur company a bad rating for having to wait for something that should have been delivered already

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Linda heston
, US
Jun 09, 2018 5:59 pm EDT
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I think my business with Wish is over after reading these complaints about this company.

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10:46 pm EDT
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Wish.com unethical behaviour

Hi there,
On March 11 2018, I was searching for a mobile phone to buy from your site. I came across a product for sale - a Vkworld S8 mobile, blue in colour. After looking at images of the product and reading about what it had to offer on the page, I ordered one for the price of $306.00 NZD. When my confirmation email came through to tell me that my order had been successful, I was notified that I had purchased 100 Pcs Rare Juicy Seeds ([censored] Seed Flower Living) for $306.00 NZD.

I had no intention of buying 100 packets of seeds and I was furious that I had been scammed and tricked out of my $306.00 NZD.

If I am not refunded for the unethical behaviour of your website, I will threaten legal action. This is unfair and wrong.

Regards,
[removed]

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10:12 pm EDT

Wish.com products not delivered to us

We orderd some products at the end of February and still have not received any of these items this is just disgusting i am so upset i just want my money back. I will never order from wish ever again and i will tell all my friends and family what pathetic service we received from wish . You guys are stealing from everyone. We bought alot of stuff and was just disappointed at the end. Give me my money back now

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4:23 pm EDT

Wish.com returning items mistakenly purchased

I tried to print out the Shipping Label through [protected]@wish.com but received no attachment to get the Shipping Labels to return the 2 pairs of Brown Oxford Shoes I am requesting a Shipping Label by mail so I can send the shoes back for the shoes I didn't purchased please contact me regarding this issue because I want to return them. Thank You Tom Seibel

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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