Wish.com reviews & complaints 4297
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order refund money email purchase problem items send products credit card shipping app account address delivered paid post office facebook account purchased contactNewest Wish.com reviews & complaints
wish app
For some reason on the main page where they make suggestions on items I'm getting pictures of men's sex items and clothing.im not sure how it started coming because it has started lately. I find these highly inappropriate and make me uncomfortable to use my app. I really want to keep using this app. Is there any way to make it so I am only seeing appropriate images?
everything
The date I started this was 8-11-17 I'm am seriously angry with wish, i've spent several hours on this, there is no way possible to speak with a live person, my questions were on some boots. the ones I was interested in are listed several different times, all with different amounts, here they are $10.00, $17.00, $13.00, 19.00, sames boots, this is false advertisement because you are showing them with those different prices, when i click on all of those the prices are all over $17.00 and sipping is $8.00, and 9.00. I'm thinking that I'm going to cancel an order i placed and stay the heck away from you for good. I will do what it takes to file a claim against you, And I didn't buy the boots, 2 different pairs the same thing on the others. So do you have an answer, for me? Is there an actual person to talk to? Let me know and if you don't I will take this to the top.I placed an order with out the boots. i'm trying to cancel, and of course you cant! Your motto at the bottom is false! I will again, take this to the top and file a claim about you! this is now turned into 3 days of searching to get a hold of you many many hours. this is a total waste of my time, your items should be free for all you have to go through! I cannot add a picture it knocks me out of my message and have to type it all over, this happened 3 times. I order a lot on line, due to a disability and this is the worst. I also will contact the Better Business Bureau!
A total waste of time trying to get someone live, impossible! countless hours. Very bad. i will not shop WISH anymore and I urge for others not to as well.
Wish .com is a scam, and there is no one you can talk to.
I'm sorry i cannot send pictures, I dont know how, and dont want to spend more hours trying.
refund
They sent me items I did not order since then I have requested a return label for a refund. They emailed me the labels which I printed and shipped all the items back within the 30 days even checked the tracking and they have received them. Only one of the items say refunded which I have not received the money for, this was 2 months ago. There is no customer service number to talk to a live person. This is 347.00 dollars worth of items. I want my money back and is willing to seek legal actions even if it means more money out of my pocket. I took a picture of all of the packages shipped have the tracking numbers.
I orderded for 10.1 inch octa-core 4g+64g android for 75 euro plus 11 eur shipping from wish.
They send an e-mail saying they have declined my order, and i should try alternative payment method whiles they have got my money already in their accounts.this is the shipping order ID WHICH I received from them is 598a41c58be98b79ed289409 i payed through iDEAL DATE was 09/08/2017.this is the account no which receive my money, PPRO Financial ltdtarget account DE42700111104107387000
gps receiver
We expect your order to be processed between:
Jul 21, 2017 - Jul 23, 2017
Order ID: 5970cc7461db506c08ec7bd7
The above order was recieved in good condition. I ordered unit for use in Canada and USA. The unit I recieved is for Australia. Please send me correct one and advise what to do with the one I have.
I attempeted to contact you via order form and consistantly received an ERROR 404 messge.
I have reported this to PayPal.
.
order id: 598c438e4ac5ee0a031caba8 reimbursement
Dear Sir/Madam,
I have made a order on 10th August 2017, which I have paid with my Mozambican card but asked that the itens should be delivered at my mother´s address in Portugal (Lisboa- Amadora).
On August 12, I have received an email stating that my order was to be reimbursed and my account was blocked because the wish team needed more information regarding my purchase.
I was asked to submit proof of payment, amount paid and currency, which I did provide.
From there on I have been exchaging emails with a couple of wish team members and each one of them requests the same information (kind of a default message). Yesterday I have attached the information at least 4 times to different people.
One of the solutions I asked was to reimburse the amount and I will find a way to buy them (using another card or so). I have some urgency to make this order, so a quick reply would be highly appreciated.
Regards
Lara Loureiro
(+[protected]
Here are the emails exchange yesterday:
##- Não escreva abaixo desta linha -##
A sua solicitação 6521037 foi atualizada! Para adicionar comentários, responda a este e-mail.
Lara Leao
Lara Leao
15 de ago 11:39 IST
Dear Deepak,
Once again find attached my bak receipt, where I have highligthed the payment made to wish.
I have also attached a picture of my bank card (not sure if it helps, just in case it makes any difference to you).
Rgds
Lara
Anexo(s)
[protected]_075035[1].jpg
Bank receipt.jpg
Bank receipt.word.pdf
Deepak Sin
Deepak Singh [Accenture] (Wish)
15 de ago 07:45 IST
Olá Lara,
Obrigado por enviar esta imagem, infelizmente não estou conseguindo visualizar e ler os detalhes corretamente. Por favor, envie uma nova imagem e verifique se:
A Imagem está em .jpg, .gif ou .png formato.
O texto é grande o suficiente, se ele está em foco, e se a imagem não está cortada pelos lados.
A imagem está do lado direito, sendo possível ler de cima para baixo.
Lara Leao
Lara Leao
14 de ago 23:47 IST
Dear Dipesh,
It seems to me that this is a standard response and not a solution.
Once again find attached proof of payment for my order done.
Find attached the bank receipt:
Amount paid: 21.516, 76
Currency: Meticais (Mzn)
Date: 11/08/2017
On your site it says that the order was done on 10/08/2017 and I was debited for the SAME ORDER on 11/08/2017.
I will have to involve a lawyer to get my point? What are the next steps?
STOP sending me this default message asking for my bank details to prove I have made the payments.
One thing is clear, the money is not in my card and my bank statement shows that the money was paid to WISH.
With whom can I talk to get this solved once and for all?
Rgds
Lara
Anexo(s)
polp.jpg
polp1.jpg
Dipesh Mha
Dipesh Mhaske (Accenture) (Wish)
14 de ago 22:35 IST
Olá Lara,
Assim que recebermos a verificação de que você é o titular autorizado desta conta, nós removeremos o bloqueio da mesma. Para resolvermos este problema de uma maneira rápida e fácil, por favor, envie uma imagem do extrato do seu cartão de crédito, ou da sua conta bancária com as seguintes informações:
A linha que mostra a transação do Wish/Contextlogic
Data da transação(2017-08-10)
Valor da transação(276.00 EUR)
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.
Wish Customer Support Team
www.wish.com/help
Lara Leao
Lara Leao
14 de ago 19:36 IST
Dear team,
I am sending emails regarding my reimbursement and everytime I send the required information there is no further replies to my emails.
I have attached the receipt that shows the payment done to WISH on 11/08/2017.
On 10/08/20174 I have received an email from WISH stating that my order was processed.
Find attached the bank receipt:
Amount paid: 21.516, 76
Currency: Meticais (Mzn)
Date: 11/08/2017
I kindly request an URGENT reply to this issue.
Regards
Lara
[protected]:28 GMT+02:00 Wish Customer Support :
Anexo(s)
[protected]_075910[1].jpg
Lara Leao
Lara Leao
14 de ago 18:58 IST
Cara Sarikha,
É a 4 quarta vez que anexo o comprovativo de pagamento desta transacção e expliquei anteriormente que a encomenda mostra ter sido feita no dia 10/08, mas o débito do valor foi feito no meu cartão no dia 11/08.
Valor: 21.516, 76
Moeda: Meticais (Mzn)
Data: 11/08/2017
Se não é possível fazer este pagamento, gostaria de cancelar a encomenda e desbloquear a minha conta.
Quando terei o valor reembolsado no meu cartão?
Cpts
Lara
Anexo(s)
[protected]_075910[2].jpg
Sarikha Ch
Sarikha Chiluka [Accenture] (Wish)
14 de ago 18:50 IST
Olá Lara,
Assim que recebermos a verificação de que você é o titular autorizado desta conta, nós removeremos o bloqueio da mesma. Para resolvermos este problema de uma maneira rápida e fácil, por favor, envie uma imagem do extrato do seu cartão de crédito, ou da sua conta bancária com as seguintes informações:
A linha que mostra a transação do Wish/Contextlogic
Data da transação (2017-Aug-10)
Valor da transação (276.00 EUR)
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.
Lara Leao
Lara Leao
14 de ago 11:54 IST
Caro Gaurav,
Não tenho outra conta associada a WISH.
Sendo assim agradeço que se cancele a encomenda e se faça a devolução do valor.
Vou ver se é possível fazer a compra de outra maneira.
Tenho uma certa urgência em finalizar esta encomenda, por isso aguardo pelo reembolso.
Cpts
Lara
Gaurav Kon
Gaurav Konde [Accenture] (Wish)
14 de ago 11:50 IST
Olá Lara,
Parece que a transação que você nos enviou não coincide com as transações associadas à conta criada com o e-mail: [protected]@gmail.com. Você tem alguma outra conta associada à um endereço de e-mail diferente?
Se você não tiver nenhuma outra conta, por favor, envie a imagem de uma transação diferente da que você nos enviou. Para a sua referência, nós estamos procurando pela transação realizada em 2017-08-10.
Lara Leao
Lara Leao
14 de ago 11:37 IST
Cara Equipe,
Encontrem em anexo o comprovativo da transação feita ao WISH no dia 11/08/2017.
Valor: 21.516, 76 MZn
Moeda: Meticais
Eu vivo em Moçambique mas pus endereço de entrega o endereço da minha mãe, Isaura Leão em Portugal - Amadora.
Cumprimentos
Lara
Anexo(s)
[protected]_075910[1].jpg
Gaurav Kon
Gaurav Konde [Accenture] (Wish)
14 de ago 11:03 IST
Olá Lara,
Obrigado por entrar em contato. Parece que a sua última transação de compra desencadeou um alerta de utilização não autorizada, o que consequentemente recusou, cancelou e reembolsou o seu pedido automaticamente. Nós tomamos a iniciativa e colocamos um bloqueio temporário na sua conta para proteger os seus dados financeiros.
Para mantermos o Wish com uma experiência de compra segura, nós precisaremos verificar que você é o titular do cartão para que o bloqueio da sua conta seja removido.
Os nossos clientes normalmente enviam uma imagem da cobrança/reembolso do Wish que está registrada na fatura do cartão de crédito, PayPal, ou no extrato da conta bancária. Nós não exigimos que você compartilhe qualquer informação privada, tais como: número do seu cartão de crédito ou número de sua conta bancária. Porém, pedimos que você tenha certeza de incluir as seguintes informações:
Uma imagem que mostre a transação do Wish/Contextlogic
Data da transação
Valor da transação
Moeda na qual a transação foi realizada
Nós esperaremos pela sua resposta.
Lara Leao
Lara Leao
13 de ago 23:57 IST
Hi there!
I dont really understand what i've done wrong.
I just ordered some products to be delivered at my mothers house in Portugal.
Is it because im using a card from other country, Mozambique? Im using this card for online shopping only and this is the first time i have an issue.
Best Regards,
Lara Loureiro
+[protected]
I have order 100.00 worth of items it tells me to contact customer support
On Aug 11 2017 I order numerous items from wish after I look on their site and see it cheaper I order the same item but for less after I paid a 100.00 off my credit card it says I need to send a copy of my bank statements. I go to check my bank statement which it says they refunded it's not on there what's going on. When I try to contact Geek.com it tells me the same thing wish.com tells me please help me I can't use my account. I try to order other things same thing.
I have never used this site is this fraud or a scam sites you try to talk to a person in customer service but no one answers the account keeps telling me I need proof it's me on my account. I have already paid the 100.00 dollars for somethings That's not mine. Now I have went back and some more things have been added is this why my account haven't been useable? I have tried to contact their customer service to clear things up let them know it's not me please take my card off file and refund me all my money Thank You
I have received 3 empty delivery envelopes from china.
this is not a complaint. I have received 3 empty packets.
the 3 small packets have "wish" in the upper right corner.
from : jiang han qu tang dun jie
dao ban shi chu shang hai
road no 14
appear on all the envelopes.
I had a necklace that never came, but you already refunded my money.
please let me know if this has anything to do with that.
thank you
rosa
item not received want refund
Order placed 12/13/16 never received, on 01/13/17 was advised it would be late I agreed to wait, item still never received. When I asked for a refund it was over 30 days, well it was over 30 days when I was asked to wait. Over 80 emails I'm not even getting responses from Wish now just give me my money back. All order information and emails attached.
Question Details
Awaiting store response
Store: sueztinkerbella
Asked: Jan 13, 2017
Question #: 587819c0bcf2215e7850c042
Topic: Other Return Issue
Items
Order Placed: Dec 13, 2016
Order #: 58503067eede933b7ec16731
Details
Chicago Cubs 3' X 5'W Flag WORLD SERIES Fly The W Wrigley Field Kris Bryant Banner Flag Win Fan Baseball Team Decor
sueztinkerbella
Shipped
Tracking #: SY10788805368
Delivery Estimate:
Dec 31, 2016 - Jan 7, 2017
Track Package
Messages
Jan 13, 2017
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful:
Yes
-
No
Jan 13, 2017
Edward Flesch said:
No, I haven't got the item. I would like to wait a bit longer.
Jun 21, 2017
Edward Flesch said:
Item never arrived
Jun 21, 2017
Edward Flesch said:
Still waiting for item and response, please either ship of refund.
Jun 21, 2017
Wish Support said:
Hello Edward,
I sincerely apologize for any inconvenience and I understand that you haven't received your package yet. Upon checking, there is no latest tracking update for this item and this could be lost in transit by now. Please know that Wish operates in accordance with 30-day refund policy: https://www.wish.com/return_policy.
I've checked and seen that this transaction is beyond our 30-days policy. Which means that you could only request a refund until the 30th day after the estimated delivery date of your orders, in any case, you haven't received your order.
To avoid future inconvenience, please make sure to reach out to us within 30 days after the estimated delivery date to report missing orders or any other issues.
I will make sure to pass this issue to our team so they're aware of your experience. We will then take precautions to this type of situation since this is our goal to our customers, to provide better service.
I truly appreciate if you would understand this situation and we are looking forward to serving you better on your next purchase.
Pher
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 21, 2017
Edward Flesch said:
No I dont understand, 30 days that would be ok if I had recieved my order but as you can see it was already 30 days when I recieved notice that it would be a bit longer.
Just sent me the item hopefully I can give it as a 2017 Christmas gift. I dont think I asking too much here I have been more tha patient about this. Please pass this up to somebody that has the authority to either get the item or return my money.
Jun 22, 2017
Wish Support said:
Hello Edward,
I am more than happy to process your refund for not receiving the item. However, the option for refund is no longer available in our system. As Wish's refund policy is only valid 30 days after the expected delivery date.
I will make sure to take note of this and pass this issue to our team and the Merchant, so they're aware of your experience.
For future order, I recommend you to please write back to us immediately if there's even a day of delay on the promised delivery date. So we can proceed with your refund right away.
It is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.
Hans
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 22, 2017
Edward Flesch said:
It indeed effects my opinion of "Wish" why would you let companies like this represent you. Second this was an inexpensive item and I get no satisfaction, why would I ever buy anything from you again ( or try). And I would never tell anybody to use Wish just the opposite. If you can't stand behind your business for a purchase less than ten dollars, you should not expect to stay in business long. Again sent me the order or a refund and forward tjhis to someone in authority to make that decision.
Jun 22, 2017
Wish Support said:
Hello Edward,
I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.
Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, the customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.
I did check all my resources to proceed with the refund. However, the request refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.
Don't worry, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.
For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.
I owe you an apology for this still.
Jade
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 22, 2017
Edward Flesch said:
Again get somebody that will get the item or give me my refund, your apology really doesn't do much for me. I paid in good faith you are representing this company letting them sell on your site make them sjip the order.
Jun 23, 2017
Wish Support said:
Hello Edward,
I understand that you still haven't received your item until now and I'm sorry to hear that.
Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be resent. These options are available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund/replacement was made beyond the 30- day policy time frame and I know it is not your fault.
Don't worry, I'll make sure that Wish and the Merchants will see this experience so they can come up for an exemption for the item that hasn't received beyond 30 days.
For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.
I owe you an apology for this still.
Thank you, Edward.
Ysh
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 23, 2017
Edward Flesch said:
Again product or refund its not hard find somebody to make a decision
Jun 23, 2017
Edward Flesch said:
Never got item
Jun 23, 2017
Wish Support said:
Hello Edward,
We're sorry to hear that you didn't receive your order.
This item should have arrived last January 7, 2017. As it turns out, you are beyond Wish's 30-day policy.
For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.
Thank you and We truly appreciate your understanding.
Joanne
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 23, 2017
Edward Flesch said:
Not good enough item or refund find somebody who will take care of this
Jun 23, 2017
Wish Support said:
Hello Edward,
I sincerely apologize if you still have not received your order. The order was promised to be delivered on Jan 7, 2017. The order has been processed and shipped, but we are unable to guarantee anything at this point for it is unclear if the item is just delayed or was lost in transit.
I understand how valuable your time is, however, Wish has a 30 Day Refund/Return Policy on all orders. :(
Any modifications are no longer available with this order.
Edward, if you have any concerns on your future purchases, please contact us within 30 days from the latest delivery date and we will do all we can to make this right for you.
We greatly appreciate your understanding towards this matter. Thank you again for shopping on Wish!
Monique
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 23, 2017
Edward Flesch said:
Ur eesponse is unacceptable refund or ship the item.
Jun 23, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear that you weren't able to receive your package even after your estimated delivery date. I understand your disappointment for being unable to get what you paid for. Please know that we strive to do our best to make sure that every transaction on our site goes smoothly and delivered on time.
Orders from Wish are being shipped from overseas and may encounter unfortunate events which cause a delay of shipment such as being lost in transit, being held in customs, and being delivered to the wrong address. As much as we'd like to avoid these circumstances, these situations are out of hand and may occur unexpectedly.
I can confirm that this transaction is beyond the 30-days satisfaction guarantee that we offer. I want to be helpful at this point but as per our policy, I'm unable to process a refund or exchange for this item. As a resolution, I will make sure to pass this issue to our team so they're aware of your experience. We will then take precautions to this type of situation since this is our goal to our customers, to provide better service.
Please find time to view our full refund policy from this link: https://www.wish.com/return_policy.
Your patience and understanding are highly appreciated. Rest assured that I will be passing your concern to my team so we can improve our products and services. Let us know if you have any more concerns and we’ll be very glad to assist you.
Have a great day Edward!
Aeden
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 23, 2017
Edward Flesch said:
I dont need understanding I need product or refund.
Jun 23, 2017
Wish Support said:
Hello Edward,
Upon reading your mail, I've check all my resources if a refund or replacement can be processed. However, As much as I want to issue a refund or replacement, the system no longer allow us to do so.
I understand that must be frustrating for you and I know that this is not the response you were hoping for. I sincerely apologize if what happened led to disappointment and unpleasant experience to you.
Should you have other inquiries, Please feel free to contact us anytime and we'll be glad to assist you.
Sincerely,
May
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 23, 2017
Edward Flesch said:
Wrong answer it was ordered through your company so reorder it or refind its simple, Im not petting it drop.
Jun 28, 2017
Edward Flesch said:
Im still waiting refund or ship the item
Jun 29, 2017
Edward Flesch said:
Im still waiting for my refund or the item that was ordered
Jun 29, 2017
Edward Flesch said:
Still waiting for refund or the item ordered
Jun 29, 2017
Edward Flesch said:
Because Im still waiting for the item
Jun 29, 2017
Wish Support said:
Hello Edward,
I understand that you still haven't received your item until now and I'm sorry to hear that.
Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be re-sent. These options are available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.
Don't worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for items that are not received and are beyond the 30 days policy in the future.
For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.
I owe you an apology for this still.
Thank you, Edward.
Sincerely,
Marc Mori
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 29, 2017
Edward Flesch said:
Dont want apology want refund or the item, find somebody that can handke this it is really very simple.
Jun 29, 2017
Wish Support said:
Hello Edward,
Thank you for contacting Wish Customer Service!
I apologize you were not able to complete all the necessary requirements for us to be able to process a refund before our 30-day policy.
Our full refund policy can be viewed here: https://www.wish.com/return_policy
Please don't hesitate to let us know if you have any other questions, we're more than happy to help.
Thanks for shopping on Wish!
Ricardo Jay
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 29, 2017
Edward Flesch said:
Im not hesitating a bit, I paid you didbt deliver refund my money or ship the item, again get somebody that has the authority to make it happen.
Jun 29, 2017
Wish Support said:
Hello Edward,
I understand that you were unable to receive this order and I sincerely apologize for the inconvenience.
Edward, please know that I thoroughly checked all relevant information if a refund or replacement can be processed. However, the request was made more than 30 days from the latest expected delivery date and Wish only provides a 30-day return/refund policy on all orders.
You can view our refund/return policy using this link:
https://www.wish.com/return_policy
I apologize for any inconvenience this has caused you. I'll make sure that Wish and the merchant are aware of this experience, so we can improve our services.
I know that's not the response you were hoping for and I really wish I could offer more help. For future orders, should there be any issue with your item (damaged, missing orders, quality issues, delay in shipment, etc..) please inform us right away and rest assured we'll resolve it accordingly.
We appreciate your understanding on this matter. Looking forward to serving you better on your next purchase.
Ava
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 29, 2017
Edward Flesch said:
Your reply is totally unacceptable get a manager supervisor or tge Janitor I dont care give me a refund or ship me the item!
Jun 29, 2017
Wish Support said:
Hello Edward,
I truly am sorry for the inconvenience this has caused you.
Please know that this is not the kind of experience we want you to have. This saddens me, Edward. Rest assured that your feedback and experience will be duly noted and be communicated to our team.
I've checked all relevant information if a refund or replacement can be processed. However, the request was made more than 30 days from the latest expected delivery date and Wish only provides a 30-day return/refund policy on all orders.
I'll make sure that Wish and the merchant are aware of this experience, so we can improve our services. For future orders, should there be any issue with your item (damaged, missing orders, quality issues, delay in shipment, etc..) please inform us right away and rest assured we'll resolve it accordingly.
I understand your frustration, Edward. Again, I sincerely apologize for this issue. Please feel free to reach out to us anytime for further inquiries and assistance.
Aldrin
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 30, 2017
Edward Flesch said:
Again dont want your sorry or apology get sonebody who can handle this get me the item or a refund my goodness its really not hard
Jun 30, 2017
Wish Support said:
Hello Edward,
I understand that you're still unable to receive your order. I want to make this right for you, however, it appears that you have contacted us a bit late, hence, providing you with options is no longer available due to system restrictions since it's no longer in line with our policy. But don't worry, I've checked our records and it shows that your item is still in transit. You might still receive it in the days to come.
I will make sure to pass this issue to our team so they are aware of your experience. For future orders, kindly make sure to reach out to us within 30 days after the estimated delivery date to report missing order, damaged item, or other issues concerning your item.
We truly hope to be able to provide a much better experience on your next purchase. Should there be anything else we can help you with, please know that our team is always available to help you.
Megan
Wish Customer Service Team
www.wish.com/help
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Jun 30, 2017
Edward Flesch said:
Just sent this to somebody who can make it happen refund or order the item dont need your pat answer
Jun 30, 2017
Wish Support said:
Hello Edward,
I understand that you still haven't received your item. However, it appears that you have contacted us a bit late, hence providing you with options is no longer available due to system restrictions since it's no longer in line with our policy.
In the future, please let us know as soon as delays occur, since users are given 30 days from the latest delivery date to contact Wish for cases like this. For your reference, you can check our 30 day refund/return policy here: https://www.wish.com/return_policy.
We truly hope to be able to provide a much better experience on your next purchase. Should there be anything else that we can help you with, please know that our team is always available to help you.
Anna
Wish Customer Service Team
www.wish.com/help
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Jun 30, 2017
Edward Flesch said:
Why are you trying to bully me, and steal my money refund or ship the item. You took tge money quick and enough how about in the future make sure the item is delivered before you debit the account, now again get sonebody that can make this happen refund or reirder and ship me the item.
Jun 30, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.
However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.
We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.
Thank you for understanding the situation.
Eduardo
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
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No
Jun 30, 2017
Edward Flesch said:
I ont understand and apparently you dont either quit passing this to another pat answer get somebody that can make this happen refund or ship the item
Jun 30, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.
However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.
We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.
Thank you for understanding the situation.
Eduardo
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jun 30, 2017
Edward Flesch said:
Wrong answer refund or ship the item again I am requesting that you forward this to someone who has the authority to make a proper decision
Jun 30, 2017
Edward Flesch said:
Ship item or refund
Jun 30, 2017
Wish Support said:
Hello Edward,
We’re sorry for the inconvenience and I understand that you haven't received this item.
Kindly note that the Merchants and Wish have agreed that once the item is not delivered on the promised date or have any product issue, customers should be refunded or sent a replacement. These options are available within 30 days from the latest expected delivery date.
Not to worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for the item that hasn't received beyond 30-day policy.
For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date and we will definitely assist you with your refund request. :)
Should you require more assistance, feel free to contact us again and we'll gladly help.
Warm Regards,
Taylor
Wish Customer Service Team
www.wish.com/help
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Jun 30, 2017
Edward Flesch said:
Well Taylor as you can see by the string of emails I dont want your sorry or aby other excuse what I want is for "Wish" to honor your ebd of the bargin and deliver my item as ordered if not than issue the refund. Its plain and simple you took my money and failed on your end of the bargin, buck up and do the right thing. Again send this to a supervisor or manager or someone who has the authority to make this happen.
Jul 3, 2017
Edward Flesch said:
Im still waiting for the item or my refund, get on it.
Jul 3, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear that you still haven't received your order and I understand how important it is for you to have this resolved.
However, Our 30-day Return Policy guarantees refund within 30 days from the delivery date. You can review our policy by clicking on this link: https://www.wish.com/return_policy.
We highly suggest that on your future orders, kindly inform us right away if you didn't received your order on time and we assure you 100% that we’ll make it right for you.
Thank you for understanding the situation.
Gaile
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
Yes
-
No
Jul 3, 2017
Edward Flesch said:
Again you took the money and didnt deliver get me a refund or re order the item. Again send this up the chain of command dobt just pawn it off on somebody else. Wow is it that hard to do the right thing
Jul 3, 2017
Wish Support said:
Hello Edward,
As it turns out, you are beyond Wish's 30-day policy. The most that I can do is take note of this so that we can serve you better on your next purchase.
For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.
I appreciate you for extending your patience on this matter and it is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.
CJ
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
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Jul 3, 2017
Edward Flesch said:
Wrong answer get somebody with the authority to get me the item ordered or the cash refund. You took the money put me off more than your 30 days before I was informed about a delay you violated your own rules. Now get on it refund or ship the item!
Jul 3, 2017
Edward Flesch said:
Refund or ship the item get somebody to make it happen
Jul 3, 2017
Wish Support said:
Hello Edward,
I understand that you still haven't received your item until now and I'm sorry to hear that.
Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded or the item be re-sent. These options are available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.
Don't worry, I'll make sure that Wish and the Merchant will see this experience so they can come up for an exemption for items that are not received and are beyond the 30 days policy in the future.
For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can provide resolutions right away.
I owe you an apology for this still.
Thank you, Edward.
Sincerely,
Marc Mori
Wish Customer Service Team
www.wish.com/help
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No
Jul 3, 2017
Edward Flesch said:
Your reply is unacceptable please issue tge refund or ship the item those are the options
Jul 3, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear that you haven't received your order yet when it is supposed to be delivered last January 7, 2017.
I understand how valuable your time is, however, Wish has a thirty-day Refund and Return policy on all orders. You may check this link for more information: https://www.wish.com/help#s1
If you'll need assistance with any of your future purchases, please reach out to us within 30 days after the last day of the estimated delivery date to ensure that we provide the best possible and immediate solution available on our end.
I will make sure to pass this instance to our team so they're aware of your experience and make applicable adjustments.
Thank you for your kind understanding.
Rafael
Wish Customer Service Team
www.wish.com/help
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Jul 3, 2017
Edward Flesch said:
Wrong answer Rafael give me my money or ship the item. My goodness quit trying to bully me. Again send this to someone to make it happen, dont be a party to this theft.
Jul 3, 2017
Wish Support said:
Hello Edward,
We're sorry to hear that you still haven't received your item until now.
I am more than happy to process your refund for not receiving the item. However, the option for refund is no longer available in our system. As Wish's refund policy is only valid 30 days after the expected delivery date.
I will make sure to pass this issue to our team and the Merchant, so they're aware of your experience.
For future order, I recommend you to please write back to us immediately if there's even a day of delay on the promised delivery date. So we can proceed with your refund right away.
It is our hope that this does not affect your trust and confidence towards our services - something that we always diligently value and take care of.
Glass
Wish Customer Service Team
www.wish.com/help
Did you find this helpful:
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No
Jul 3, 2017
Edward Flesch said:
Dear Glass, this does indeed reflect badly on your company and as you can see from the string of emails badly on the customer representation that is put forth. Again I want the product or my money dont be a party to the theft that apparently your company has no problem committing
Jul 5, 2017
Edward Flesch said:
Still waiting for my refund or my order, your choice but get it done.
Jul 5, 2017
Wish Support said:
Hello Edward,
We're really sorry for any confusion, however Wish operates under a 30-day Return Policy: https://www.wish.com/return_policy
Upon checking your order transaction, the latest expected delivery date was on Jan 7, 2017 which means that the last day you could've requested a refund for not receiving your package, was last Feb 7, 2017.
For future orders, kindly make sure to reach out to us within 30 days after the estimated delivery date to report missing order, damaged item, or other issues concerning your item.
Thank you for understanding and we appreciate your patience regarding this matter.
Clarence
Wish Customer Service Team
www.wish.com/help
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Jul 5, 2017
Edward Flesch said:
Charles no confusion you took my money now make good on your end of the sale or refund my money, dont be a party to your company theft. Stand up do the right thing you can be a person with ethical behavior.
Jul 6, 2017
Wish Support said:
Hello Edward,
I understand that you haven't received this item. Just to inform you that the Merchants and Wish have agreed that once the item is not delivered on the promised date, customers should be refunded. And this refund is available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to proceed with the refund. Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.
For future orders, should you have any concerns, kindly get back to us within 30 days from your latest delivery date. We will definitely assist you.
Thank you for choosing Wish. We truly appreciate your business and understanding.
Paige
Wish Customer Service Team
www.wish.com/help
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No
Jul 6, 2017
Edward Flesch said:
Paige do you really think there will be a future order if this is not taken care of, do the right thing refund or ship the item send this to sonebody who has the integrity tp do the right thig.
Jul 6, 2017
Edward Flesch said:
Item never received ship or refund my money
Jul 6, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.
Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.
Krystal
Wish Customer Service Team
www.wish.com/help
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-
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Jul 6, 2017
Edward Flesch said:
Krystal I dont need your sorrow what I need is my money or the item, quit stealling from me and hold up your end of the purchase that was made in good faith. Again I am requesting this be sent to a manager or supervisor who can make this happen. You know it is the right thing to do.
Jul 6, 2017
Wish Support said:
Hello Edward,
I apologize for the inconvenience this has caused you and understand that you have an issue with your order.
I will be more than happy to grant a refund so I carefully reviewed your purchase and scrutinize every detail on your order. Upon reviewing, it turns out that the product that you purchased is already beyond the time frame for our 30-day refund and exchange policy.
Please know that we do not mean any inconvenience on your part. We truly understand your situation and would want to help you as much as we could but we can only provide resolutions in accordance with our policy and we can only issue refund if the claim is still within 30 days, as this is the same guarantee that we have agreed upon with our merchants together with their promise of providing quality products and on time delivery.
Our full refund policy can be viewed here: https://www.wish.com/return_policy
Thank you for your understanding on this matter.
Krystal
Wish Customer Service Team
www.wish.com/help
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Jul 6, 2017
Edward Flesch said:
Check back further it was beyond 30 days when you asked if I still wanted it I said yes, I dont care about your magical 30 days you took (stole) my money now fulfill the order or return my money I will continue to demand satisfaction until this matter is settled by getting the product or a refund find someone perhaps your CFO or CEO who can authorize what I am entitled too.
Jul 7, 2017
Edward Flesch said:
Still waiting was the item shipped, because I have not got a refund yet.
Jul 9, 2017
Edward Flesch said:
Wasnt in todays mail, Im still waiting refund or ship my item
Jul 9, 2017
Edward Flesch said:
Still waiti g for my item as ordered or my refund, theft is a crime
Jul 9, 2017
Wish Support said:
Hello Edward,
I understand that you haven't received your item until now. I'm sorry to hear that. I can see here that it's been a long time since you placed this order.
Please know that the Merchants and Wish have agreed that once the item is not delivered on the promised date, customer should be refunded. And this refund is available until 30 days from the latest expected delivery date.
I did check all my resources to proceed with the refund. However, the request refund was made beyond the time frame and I know it is not your fault, maybe you are just busy.
Don't worry, I'll make sure that our team will see this experience so we can come up for an exemption for the item that hasn't received beyond 30 days.
For future orders, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date so we can proceed with your refund right away.
I owe you an apology for this still.
Eduardo
Wish Customer Service Team
www.wish.com/help
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No
Jul 10, 2017
Edward Flesch said:
Your pat answer is a sham ship the item or refund my money, dont be part of a theft have some ethics do the right thing.
Jul 10, 2017
Edward Flesch said:
No deposit in my account today does that mean the item shipped ?
Jul 11, 2017
Edward Flesch said:
Has my item shipped or you sending a refund ?
Jul 11, 2017
Wish Support said:
Hi Edward,
I understand that you still haven't received your item until now and I'm sorry to hear that.
Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded. This offer is available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.
Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.
For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can provide resolutions right away.
I owe you an apology for this still.
Thank you, Edward.
Alyssa
Wish Customer Service Team
www.wish.com/help
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Jul 11, 2017
Edward Flesch said:
Again I dont want your scripted reply; your company has committed a theft. Now I want the product or the refund again I am insisting this problem be sent to soneone who has the authority to solve it. Dont just keep passing these emails around do the right thing. Be a leader in the business world not just another crap company
Jul 12, 2017
Edward Flesch said:
No deposit today guess my item has been shipped?
I think you need to move on this.
Jul 13, 2017
Edward Flesch said:
Still waiting, I dont consider this closed and am demanding my refund or the item ordered.
Jul 13, 2017
Edward Flesch said:
Waited months and over 30 emails I want my money or the item I dont want excuses or Im sorry or some pat reply you took my money and didnt deliver, what kind of business are you running
Jul 15, 2017
Edward Flesch said:
Dont ignore this theft refund my money or ship my item
Jul 15, 2017
Edward Flesch said:
Never got item
Jul 15, 2017
Edward Flesch said:
Dont ignore me ship the item or give me my money back
Jul 16, 2017
Wish Support said:
Hello Edward,
I know that it's never good to not receive your orders. I would like to apologize because you never got your item. Please know that for undelivered orders, Wish provides our customers with the option for a refund as long as the claim is within 30 days from the latest expected delivery date.
As much as I'd like to process a refund, your request is already beyond the 30-day timeframe so the system no longer allows me to process a refund.
I know that's not the response you were hoping for and I really wish I could offer more help. If this ever happens again, please try to reach out within 30 days after the latest expected delivery date to report missing orders or any other issues so that we can assist you immediately.
Thanks for understanding. We look forward to serving you better on your next purchase.
Jalyn
Wish Customer Service Team
www.wish.com/help
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Jul 16, 2017
Edward Flesch said:
Thats a load of bull give me my money or ship the item
Jul 19, 2017
Edward Flesch said:
Still waiting refund my money or ship the package, just do it.
Jul 22, 2017
Edward Flesch said:
Whats going on Im still herr get my refund
Jul 22, 2017
Wish Support said:
Hello Edward,
I apologize for the inconvenience this has caused you.
We acknowledge that the shipping usually takes longer than usual and this could possibly be associated with the shipping courier that the merchant selected. We let merchants choose affordable couriers to keep the low prices of our products.
The Merchants and Wish have agreed that once the item is not delivered on the promised date, customer has the option to be refunded or ask the merchant to resend the order and this option is available until 30 days from the latest expected delivery date.
For items with quality issues, we can issue a refund or replacement if the claim is still within 30 days from receipt of the item, as this is the same guarantee that we have agreed upon with our merchants together with their promise of providing quality products and on time delivery.
For now, we can only recommend to write back to us immediately if there's even a day of delay on the promised delivery date or you have any concern with an item so that we can proceed with your refund or replacement right away.
Thank you for your patience and understanding. Please don't hesitate to let us know if there's anything else we can do for you.
Juliet
Wish Customer Service Team
www.wish.com/help
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Jul 22, 2017
Edward Flesch said:
Bull send my money
Jul 23, 2017
Edward Flesch said:
Still waitiing for the iten or refund only took minutes for you to debit my account refund my money
Jul 24, 2017
Edward Flesch said:
Still waiting no refund yet get on the job
Jul 25, 2017
Edward Flesch said:
An I going to get interest on my money still waiting
Jul 25, 2017
Edward Flesch said:
There is still time to deposit my refund today if you hurry it ll be done by noon
Jul 26, 2017
Edward Flesch said:
You can get that deposit in this morning
PAY UP
Jul 26, 2017
Edward Flesch said:
Hey I thought "Wish" had my back I know you got my money send it back
Jul 26, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.
If you have any other questions or inquiries, feel free to email us again and we'll gladly help you.
Thank you for choosing Wish. It was my privilege serving you today.
Olivia
Wish Customer Service Team
www.wish.com/help
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Jul 27, 2017
Edward Flesch said:
So send me my money and I ll be happy
Jul 27, 2017
Edward Flesch said:
So no refund today were you going to mail it, or did it get lost like the package. Honor your agreement refund or ship the item
Jul 27, 2017
Wish Support said:
Hello Edward,
I understand that you still haven't received your item until now and I'm sorry to hear that.
Just to inform you, the Merchants and Wish have agreed that once the item is not delivered on the promised date, the order should be refunded. This offer is available until 30 days from the latest expected delivery date.
When I got this email, I did check all my resources to fulfill your request. Unfortunately, the request for refund and replacement was made beyond the time frame and I know it is not your fault.
Don't worry, I'll make sure that Wish and the Merchant will see this experience. So, they can come up for an exemption for the item that hasn't received beyond 30 days policy.
For now, I recommend you to write back to us immediately if there's even a day of delay on the promised delivery date. So, we can provide resolutions right away.
I owe you an apology for this still.
Thank you, Edward.
Cristalina
Wish Customer Service Team
www.wish.com/help
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Jul 28, 2017
Edward Flesch said:
Well Cristilana since it was after 30 days when you told me it would be late your excuse is a moot point, so just send me my money don't hide a theft behind double talk
Jul 28, 2017
Wish Support said:
Hello Edward,
I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.
Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your order. Please let us know if there's anything else we can do to help.
Harold
Wish Customer Service Team
www.wish.com/help
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Jul 28, 2017
Edward Flesch said:
Well Harold thats bull dont need your sorry or you ll note my experience what I need is my money or my item get on it do the rigbt thing, dont be part of the criminal conspiracy. REFUND MY MONEY...
Jul 28, 2017
Edward Flesch said:
No deposit yet go ahead and refund my money
Jul 30, 2017
Edward Flesch said:
Hey still wanting either the product or a refund its been long enough issue my refund
Jul 31, 2017
Edward Flesch said:
Have you processed my refund yet still waiting
Aug 1, 2017
Edward Flesch said:
Well another day still no refund are you going to pay me interest! I'd prefer the item or my money, your service is lacking to aay the least
Aug 2, 2017
Edward Flesch said:
So now you wont even reply, what kind of company are you. Unable to refund less than ten dollars might not be much to you but I work hard gor my money and wznt my refund or the item
Aug 2, 2017
Edward Flesch said:
Where is my refund I have asked repeatedly
Aug 3, 2017
Edward Flesch said:
This is not closed you just can't take money from people than ignore them give me the item or a refund.
Aug 4, 2017
Edward Flesch said:
Hey Im still here send me my refund. Dont be a thief
Aug 5, 2017
Edward Flesch said:
Hey this is not closed you took my money now send the item or issue a REFUND
Aug 6, 2017
Edward Flesch said:
Hey Im still here waiti g for my refund this is not closed
Aug 7, 2017
Edward Flesch said:
Yea nice company wont even answer just take peoples money and dont deliver, what kind of sham are you running. Give me my refund
Aug 8, 2017
Edward Flesch said:
Hello still here still wanting my money back. Wishing for it to happen
Aug 9, 2017
Edward Flesch said:
Hey case not closed I havent gotten refund or item get on it
Aug 10, 2017
Edward Flesch said:
Still here case not closed on my end deliver or refund its that somple
Aug 12, 2017
Edward Flesch said:
So I keep getting emails wanting me to make a purchase but you haven't made good on the one I dod make refund my money or ship the item.
Aug 14, 2017
Edward Flesch said:
Hey hey still waiting for my refund
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My bank account was charged 78.00 and 77.15 on the same day July 5 and I have never had an order over 50.00 on this website. I do not have the order or transaction numbers. I am having trouble getting ahold of anyone, when I try to login, I can't it says I have a different e-mail, I don't and have e-mails from Wish in my box currently. When I try to reset the password I get the message an e-mail will be sent with instructions, I have done this like 10 times, no e-mail with instructions.
sent to the wrong state/address
My package was delivered to my ex's house in Indiana when I live in texas. I have ordered several items off wish before and was sent to this address. So I've already had change of address done on my account...and everything was right before I checked out and paid...which was switched out of no where. I have tried to contact someone to help me but I never get a reply. I've called the number for wish and it just says the same thing over and over, you don't get to speak to someone. I've tried to get my money back but it won't allow me to because it's already been shipped. I have another package on the way that's being sent there too and it won't let me stop it. I don't know what to do to get my packages or money. I'm very disappointed and upset with wish. I just hope that any of my info isn't on those packages because I really don't wanna deal with my crazy ex boyfriend at my door.
damaged qkz handsfree receive from wish
Hello sir
Order id "597c8807517a85f201be4094"
My name is sabir banva and username is
'[protected]@gmail.com'
I bought a product(QKZ DM8 earphone) on 29th july 2017
Today (11th august 2017 ) I've received this product but its damaged
I just try to process a refund and return my product. As per policy of wish they should respond me although
Wish team denied and block my account
I just wanted to request u please refund my amount then I'll not buy any product from wish
Further contact to me
[protected]@gmail.com
Sabir banva
refund
On the 10 /08/2017 there was two transaction went to my account . The amount was R605.08 and R521.08 and I immediately cancel the order . I requested my refund as my bankstatements show my money was out . Then I only received one refund of R605.08 and the remaining refund of R521.35 was not refund . Earlier, I received a message from your support services that the transaction didn't go through. So my Question is what was that R521.35 for cause it was munis from my account . What did I order for that money . As you were able to minus it on my account. And now to sent it back its difficult. Can you guys go throw your statement, as I went to my back it show minus by wish shopping online . I need that money . You were able to pay only that R605.08, and you were supposed to pay both of that amount. I received only R605, 08 immediately yesterday . Can you also refund that R521, 35 . I want to place my other order. Contact details Faith Mnisi. Email a dress [protected]@gmail.com . I'm not happy at all, with what has happened . You can see that two transactions, that happened and why were you able to correct one immediately .
my package did not arrive and nobody bothers to respond to my inquiries
I placed an order on wish.com in May 2017. The estimated time of arrival was set to be in 28 July. I waited and on that day the delivery was delayed and a new date of arrival was set at 4 August which was a week later.
I contacted support asking if this is normal. Nobody responded to me.
I continued to contact support about this and still no response.
On a previous occasion when I had contacted support about payment of the item I was promptly contacted yet now when I am inquiring about my item not arriving, I get ignored.
Anyway, I found out this morning that I have been refunded. All good and well but can someone have the decency to let me know why after waiting 3 months I have just been refunded when my package was supposedly on its way to me all this time.
I will never use this site again
fraud buyer refund
Hello everyone, I am Louis, a home accessories seller from China.Nearly two months, I sold 70 bug zappers on wish.com, all of them was order by British and Germany customers, we shipped those orders quickly and most of them was delivered in time.However, strange things happened, those customers began to request refund and said that they don't get the products when tracking info shows "item delivered" half or one month ago, 95% orders was refund by wish so far, and there's no doubt that remain orders will be refunded in the future.The refund rate is almost 100%!
I am glad to make a refund to customer when they don't like the item or package missing, this is my customer service policy.
But I just can't believe that I will be encountered a scam one day, why i would say that, because I found there's was something unusual in those transaction.
First, customer who apply for a refund is not the recipient, they used lots of different Wish accounts to order and request refund after item delivered ;
Secondly, the response to the contents of the ticket is basically a certain similarity, same reason even same words!The general content is an excuse to ask for a quick refund;
Such as:"Haven't received until now.its s joke!", "I did not receive the goods as replied", "Doesn't arrived, money back ps soon."etc.
Third, So far, there have been 60 refunds of totally 70 orders, refund rate is almost 100%, all same reason"item delivered but didn't get it" ;
Fourth, whether buyer it is British or German, they applied for a refund of the ticket reply language is English, by comparing the other tickets, this situation does not meet the normal logic.
Yes, I also want to ask help from Wish, but they just replied it's usual nothing wrong, I am quite disappointed, so I just come here and submit my complaint.
PS:first screenshot is order summary, you can see that most of 70 orders was refund and it made me lose 600 dollar(this is not important I just can earn them back ).
Other pics is the evidence of fraud transaction tickets details, you can see the reply content and order details.
Now I just wish I can get in touch one of those recipient and figure out whether they have purchased this product in our store or not, help!If this form was something wrong please note to me, thanks everyone!
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