Wish
reviews and complaints

Regarding an order i received fro your associates in china " cheng fei" for shoes ...the shoes are about 3 sizes to small! How am I to return and get a refund?

Howard Metz- CANCEL ORDER & REFUND MY MONEY! What more be said! You shipped me wrong size. Iwear 10 here in U.S> or q 43 eur sizing. I want my money back. U keep the shoe! This is absurd to have to fulfill yyour word mnimumto get a refund!

I ordered from you a watch two months ago and it supposed to come this month- but it didnt' and also I took a look at my order history and its even not there!
but I already pay for it in my credit card. my card was charged at 21.5.2018 in a 119.0 ש"ח
I cant remember what is the name of the sale houner. It never happened to me' you are uasally very fast and honest. please help me! I want this watch !
my adress is Israel,
city: Zafet.
Yaffe nof 352/3
zip code 1340376

this watch it has a moon inside of its insted of the houres! I orded a white one
my email is : [protected]@mebi.org.il

Hi

I have been in touch with one world who gave me the above tracking code and said I needed to contact you to complain that my item has not been received.

Please could you send me my hot water dispenser as it appears to have been mislaid by the courier service. All I received was a bag with a code in it but still no product..

I ordered this weeks ago.so can you send out a replacement as I'm not happy to wait any longer.

Bev O'Connot

Below is summary of my correspondence with Wish following order placed in January this year - after I was informed the delivery would be late in February, I assumed the snowflakes would eventually arrive. I am a very busy teacher and mum. When I followed up about not receiving the snowflakes, Wish are telling me that as 6 months have just passed since the original order date, they will not send me the products I paid for or give me a refund.
I am not happy with their responses to my requests for the delivery of the products I paid for, but they have closed the question, so I am unable to respond to them directly.

Question Details
Closed
Store: Integrity Boutique
Asked: Feb 18, 2018
Question #: 5a89a9386f757b13a146c3b5
Topic: When will my order arrive?
Items
Order Placed: Jan 2, 2018
Order #: 5a4b6ddb62066adf6f579072
Details
Fancy Snowflakes High Amount Blocks Children's Kids Educational Toys Wisdom Gift Super Model
Integrity Boutique
Shipped
Delivery Estimate:
Jan 27, 2018 - Feb 11, 2018
Track Package
Messages

Feb 18, 2018
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful:
No

Feb 25, 2018
Jane Townsend said:
No, I haven't got the item. I would like to wait a bit longer.

Jul 5, 2018
Jane Townsend said:
I am still awaiting shipment of the fancy snowflakes I ordered a while back - in your last correspondence you indicated the order would arrive a little late - please organise shipment asap! Thank you!

Jul 5, 2018
Wish Support said:
Hello Jane,

Thanks for getting in touch with us. Jane, I'm sorry to hear that you haven't received your item yet.

Please know that Wish offers a 30-day policy on all purchases. I carefully reviewed your transaction and it appears you're beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

As a tip to avoid this from happening in the future, kindly contact us immediately if your items are even just a day late so we can make things right for you.

Looking forward to serving you better on your next purchase. Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

Ramir
Wish Customer Support
Did you find this helpful:
No

Jul 14, 2018
Jane Townsend said:
I never received this order - some time ago, I got an email from Wish saying that the delivery was delayed and asking if I still wanted the item. I replied yes I still want it, but as yet have not received the snowflakes.

Jul 14, 2018
Wish Support said:
Hello Jane,

Thanks for getting back to us.

I understand that you have not received your item until now and I know you have waited patiently for this to arrive until the latest delivery date given by the store. My sincere apology for any inconvenience this may have caused you.

Jane, it's hard for us to inform you about our policy as you have been our loyal customer. However, users are given 30 days from the latest delivery date to contact the Wish Support to request a refund or replacement. Rest assured that we'll take this as a note to the store and to our team so they'll know what happened.

For future orders, should you have any concerns, kindly get back to us immediately if there's even a day of delay on the promised delivery date so we can resolve this right away.

Should there be a need for further assistance, I want to let you know that our team will always be available to help you.

Thanks for understanding, Jane.

Lyza Marinelle
Wish Customer Support
Did you find this helpful:
No

Jul 14, 2018
Jane Townsend said:
Thank you for your reply - I am a teacher and have been a loyal customer for some time and have recommended your business to my family and friends. As the message from the provider just said that my order will arrive late, I wasn't aware of a time-frame, hence my not following up, until now during my holidays. I am not asking for a refund, but I do expect the goods I paid for to be sent to me. Now that I am aware of your delivery time-frame of 30 days, I will ensure I follow up for any non-delivery within this timeframe, on my next orders. I will order again once I receive the outstanding order of the snowflakes. Thank you for your assistance.

Jul 14, 2018
Wish Support said:
Hello Jane,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

I hope you have a wonderful day!

Glenn Mark
Wish Customer Support
Did you find this helpful:
No

Jul 15, 2018
Jane Townsend said:
Your reply did not help as I still have not received an assurance of receiving the products I paid for. My customer experience has not been 'most delightful' as you say you strive to achieve for your customers. I expect you to organise delivery of the snowflakes that I have been charged for on my credit card. When these are received I will be happy to resume ordering through Wish and recommend you once again to my family / friends.

Jul 15, 2018
Wish Support said:
Hello Jane,

Thanks for getting back to us.

I understand that you still haven't received the item that you purchased and I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

John Perry
Wish Customer Support
Did you find this helpful:
No

Question details
Awaiting store response
Store: integrity boutique
Asked: feb 18, 2018
Question #: 5a89a9386f757b13a146c3b5
Topic: when will my order arrive?
Items
Order placed: jan 2, 2018
Order #: 5a4b6ddb62066adf6f579072
Details
Fancy snowflakes high amount blocks children's kids educational toys wisdom gift super model
Integrity boutique
Shipped
Delivery estimate:
Jan 27, 2018 - feb 11, 2018
Track package
Messages

Feb 18, 2018
Wish support said:
Thank you for using wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful:
Yes
-
No

Feb 25, 2018
Jane townsend said:
No, I haven't got the item. I would like to wait a bit longer.

Jul 5, 2018
Jane townsend said:
I am still awaiting shipment of the fancy snowflakes I ordered a while back - in your last correspondence you indicated the order would arrive a little late - please organise shipment asap! Thank you!

Jul 5, 2018
Wish support said:
Hello jane,

Thanks for getting in touch with us. Jane, i'm sorry to hear that you haven't received your item yet.

Please know that wish offers a 30-day policy on all purchases. I carefully reviewed your transaction and it appears you're beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

As a tip to avoid this from happening in the future, kindly contact us immediately if your items are even just a day late so we can make things right for you.

Looking forward to serving you better on your next purchase. Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

Ramir
Wish customer support
Did you find this helpful:
Yes
-
No

Jul 14, 2018
Jane townsend said:
I never received this order - some time ago, I got an email from wish saying that the delivery was delayed and asking if I still wanted the item. I replied yes I still want it, but as yet have not received the snowflakes.

Jul 14, 2018
Wish support said:
Hello jane,

Thanks for getting back to us.

I understand that you have not received your item until now and I know you have waited patiently for this to arrive until the latest delivery date given by the store. My sincere apology for any inconvenience this may have caused you.

Jane, it's hard for us to inform you about our policy as you have been our loyal customer. However, users are given 30 days from the latest delivery date to contact the wish support to request a refund or replacement. Rest assured that we'll take this as a note to the store and to our team so they'll know what happened.

For future orders, should you have any concerns, kindly get back to us immediately if there's even a day of delay on the promised delivery date so we can resolve this right away.

Should there be a need for further assistance, I want to let you know that our team will always be available to help you.

Thanks for understanding, jane.

Lyza marinelle
Wish customer support
Did you find this helpful:

No

Jul 14, 2018
Jane townsend said:
Thank you for your reply - I am a teacher and have been a loyal customer for some time and have recommended your business to my family and friends. As the message from the provider just said that my order will arrive late, I wasn't aware of a time-frame, hence my not following up, until now during my holidays. I am not asking for a refund, but I do expect the goods I paid for to be sent to me. Now that I am aware of your delivery time-frame of 30 days, I will ensure I follow up for any non-delivery within this timeframe, on my next orders. I will order again once I receive the outstanding order of the snowflakes. Thank you for your assistance.

Jul 14, 2018
Wish support said:
Hello jane,

I'm sorry to hear of your experience on wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

I hope you have a wonderful day!

Glenn mark
Wish customer support
Did you find this helpful:

No

Jul 15, 2018
Jane townsend said:
Your reply did not help as I still have not received an assurance of receiving the products I paid for. My customer experience has not been 'most delightful' as you say you strive to achieve for your customers. I expect you to organise delivery of the snowflakes that I have been charged for on my credit card. When these are received I will be happy to resume ordering through wish and recommend you once again to my family / friends.

I have order a women ring and a men's ring that has crosses on them I have no idea where my package is or anything the number that is connected to the account is [protected] the name is Katie mccullars on the account email address is [protected]@gmail.com plz get in touch with me so I'll know when my package will be delivered thank you
The screenshots below is the the orders I've ordered and the tracking number

I ordered a gold bag for a wedding I am going to, I even took pictures at the time so show a friend to see what they thought; all the images were gold, and the description was gold. After I received this it turns out to be black, so I mark it up on the website to find out what is wrong. I've since had the same standard text response despite my images, stating I must have selected black from a drop down box. Why, After putting in the search ‘gold clutch bag', then getting a friends opinion, would I pick Black? I have assured the staff there was no drop down and I think this was marked up incorrectly on the background of the website. To which I keep being insulted with the same standard text over and over saying it is my fault. I've never had such poor customer service, my plea and images have both been ignored and I am now expected to lose out on money to return and item I never ordered?!

I just really want my intax mini film not a refund ... I had an account but I tried to put my email and it said I never had one under that email. I thought "well maybe i I used another email" and that didn't work. I paid like 7 or 8 dollars maybe for them. Other then that I really love wish it takes a long time to ship but what do you expect? It's really good stuff for a good price. I don't know if this a complaint but this is the only place where I could actually get answers maybe.

wish has not delivered 5 items i have ordered. It has been over 10 weeks since the promise delivery date. This is very frustrating, i have received other low cost items but not the bigger cost items. I want the things i ordered, not a refund. Wish has communicated that some of the items on order are past the date for a refund, thus cheated me the money already paid.

I purchased a cat scratching pole for Tiawangg which was apparently delivered to the wrong address and although a refund was processed I wanted a replacement item. The customer support person said I could just go and buy another one. I told them that was fine but they are now $151.00. I again purchased another scratching pole from New Opportunities and on checking on the status of my item today have noticed that this has been refunded. Can not find out why this has been refunded as the delivery date was not until late August. Can not contact support as they just keep saying the refund has been processed. BUT why has a refund been given. Wanting a replacement not a refund. Will not be buying from wish again and will inform all the people I have put onto wish not to buy either.
A friend of mine also purchased 2 scratching poles which on the status says they have been delivered but they have not. Why is she told that she needs to wait until the end of the month for a refund. I have advised her to contact paypal and inform them of the dodge dealings with both wish and the individual sellers in question on your site.

I ordered three items back in March 2018. I figured these items were coming from China, which is why they are so cheap, so I knew that the items I ordered would take longer to get to me. I wanted 3 months and never received my items, so I contacted the company. Once I contacted the company, they told me I had waited too long and even though I never received my items, they were unable to give me a refund. So, here I sit, with no items and no refund... THIS COMPANY IS FRAUD! I had a bad feeling from the beginning, so I only ordered a few cheap items, but still, to leave your customer with nothing, not even a credit to order in the future, is complete BS! I will never be ordering from this company EVER again, and I will make sure that others are not scammed the way I was. SAVE YOUR MONEY AND ORDER FROM ELSEWHERE. WISH.COM IS A SCAM!

The items that are bought from wish, geek and cute are counterfeit. Sometime they send you what they want you to have. Every ring that i have bought has turned to copper. The facial products do not work, the finger nail polish comes in tiny bottles. Most of the items can be bought from the dollar tree, family dollar, and dollar general. When buying from there you and at least check out the product you are buying. Now they are making it hard to obtain a refund from them. I have a few more items coming in and that will be the last time i order from these sites. They are nothing but a rip off. I have filed several complaints with bbb. By doing this they have been reported to the public.

To whom it may concern,

I have several complaints about wish. It currently has this daily login special that gives you a percentage off your next purchase but it NEVER works! I can't even contact anyone about it. I was meant to get 20% off my order! The codes always say the you have 2 days to use them however, tried today and it said that it's expired which it wasn't.

I ordered 2 Hi Fonics 12" subwoofers for $59 . Did not touch my phone since I placed the order.
I am very displeased at how something like this can happen. I have been trying to go through my email to track order and I finally figured it out, only to see my order cancelled when there was more than sufficient funds available.
I was hoping to receive this order before July. 20th 2018 because I have a very good friend visiting from Colorado on the 20th. I'm very disappointed at this unless you can reinstate my order and have it here on or before July 20th 2018 ?
I have made orders before and hoped nothing would go wrong.
Please cancel that refund and send me my pair of speakers please ? I am going to be devastated bcuz we're gonna need music for the tour in Hawai'i. Gonna be seriously bummed out and very disappointed this does not be fixed like asap please ?
Order ID: 5B43F7473A954F3295AB163
2- HIFONICS HFXD4 12" 1600 WATT DUAL VOICE COIL SUBWOOFERS.
IF YOU GUYS CAN FIX AS I HAVE NOT CANCELLED THIS HONESTLY ? I'D BE VERY GREATFUL...? PLEASE FIX THIS AND I'LL FORGIVE AND FORGET ? ADD ANOTHER PAIR AND I'LL DEFINITELY BE A LIFETIME CUSTOMER ? I JUST NEED THAT SPEAKERS HERE BEFORE THE 20TH OR ON THE 10TH OF JULY 2018. PLEASE ?
THANK YOU VERY MUCH. ANY QUESTIONS PLEASE FEEL FREE TO EMAIL ME OR CALL ME VIA CELL PHONE [protected].
GOD BLESS...

I order 005793P43467048 Galaxy J7 phone cover that I think is broken and it don't fit my phone and on the picture it look like something else supposed to be with it but i didnt get it. I also order some small packet by air that I thought the thing you hook it to come with it and it don't so I don't have any use for them without the brain. The pictures show one thing but I got something else.

I was checking out with Wish on my mobile app and I was shown a the total charge would be $35.10 so upon checking out it charged me the $35 from my wish bucks and the $25 saved from the promo code. Here are screenshots to prove my claim. First photo clearly shows the promo code accepted and the second photo is what i was charged. Very unhappy, why let me apply a promo code to just take it back right when I check out. This promo code was not time sensitive.

purchased multiple items on wish. placed order and everything was fine. Then decided to purchase another item and I recieved an error. It said it had trouble and needed a copy of my bank statement. How can this be. I have purchased many items from you and have never had a problem. Also what is the point of giving a customer service number if no one ever answers the phone. I cancelled my account with geek due to this issue. We will cancel my account with wish if this continues. Amazon will gladly take my business/money. Please contact me at yvon.[protected]@gmail.com Thank you

I bought on line a blue bolero jacket. Payment was done R193. 10. I can not track where this item is because no order history. I have 100 reward points that you usually get when purchasing. I just get feedback... Wrong acount... You can be logged into thevwrong acount... I have tried logging in facebook... Gmail... Google. Every time I go back to the wush acount I have.

We really liked the website and heard of it from a relative, after hearing it was trustworthy we decided to buy one thing just to test it out. We mostly shop online and are really disappointed that one watch that we ordered took 2 months and still isn't here. The watch was only $2.00 but we were hoping it would be a trustworthy website we could buy from often. Really dissatisfied.

I ordered the exercise pants in march. I contacted customer service in april. The reply was wait. I waited. I actually forgot about the order. On july 10th 2018. I complained again. This time. The msg was you are outside your refund window. What the hell? So now I guess they think they are just going to keep m $30. Nope I gave them 48 hours. Then I will be reporting them to my bank for fraud. After this I will never order from wish again. I am sticking with amazon. Who is a reputable company. I wish I never gave them a chance.