Menu
Wish Customer Service Phone, Email, Contacts

Wish
reviews and complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.1 4437 Reviews 4310 Complaints
Verified
The authenticity of the customer service contact information for Wish has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish complaints 4310

ComplaintsBoard
T
2:37 pm EST

Wish I ordered two pair of pants 2 shirts and 3 pairs of socks.

I ordered two shirts both of them different Jack Daniels shirts I ordered a black pair of pants and a white pair of pants I also ordered three different pair of socks they took out the money from my bank account not once but twice then sent me a message saying that I was declined... how does that even work when you took the money out of my bank how am I being declined?!?!?

Read full review of Wish
Hide full review
ComplaintsBoard
T
10:57 am EST

Wish the wrong products arrive

I ordered an a plug in air freshener, the plug doesn't fit into any of my electric plugs, and I ordered a budda fresher, it doesn't look like any budda I have ever seen! And my other orders haven't come, like the green lounge pants. I so wanted the green lounge pants, my football team is in the superbowl, eagles, and the round air freshner came with the wrong type of plug. Help please

Read full review of Wish
Hide full review
ComplaintsBoard
R
10:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish not receiving my refund, request, #8596858, order#5a3df36487ac206ac69e3bf

I ordered a devillbess paint gun Jan 3 some reason they said they were having 0roblems with my card, but a few minutes I tried again and this time it went through, problem is it charged me for 2 spray guns I requested a refund on one of them being order #5a3df36487ac206ac69e3bf I was told that my refund had been processed and was eligible for the refund, and my refund would take 7-14 days will it's January 30 and still no refund, I also like to know where is my wheel I ordered for my mig weilder, it use to show up on the order history now it don't show and still no refund, no mig wheel for my weilder, could u please tell me what exactly I need to do to get my refund and my order. They removed the funds from my account so why can't they put it back. It been longer then 14days.

Read full review of Wish
Hide full review
ComplaintsBoard
D
12:50 pm EST

Wish computer I ordered and received

I received the ez book computer but it arrived without the ac adapter so i went to Best Buy and bought one. Hooked it up to the charger but computer wont come on Ive contactrd cs but hust get the run around i paid $225.00 and want to return it for a full refund but they wont give me an address to sen it to. I hope you can resolve this matter. Computer is packed and ready to go. I already sent pictures of tracing nmber and pic of computer as requested

Read full review of Wish
Hide full review
ComplaintsBoard
F
11:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish colourful eyeshadow palette

I received an eyeshadow palette I had purchased on Wish.com and the quality was disgraceful. It looked like someone had poked their fingers into some of the eyeshadows and a lot of powder had gone all over the palette. It was such a waste of money. I will not be able to use this palette due to the level of hygiene. I will NOT be purchasing eyeshadow from Wish.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
F
F
Fire and Fury
, US
Feb 02, 2018 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This might be a blessing in disguise. The makeup (especially lipsticks) that are sold through Wish and similar companies contain very, VERY high levels of lead (Pb). Prolonged use can lead to serious health issues. Did you get a hassle-free refund? Usually, by uploading a photo of the damaged item you will be refunded within a few days without returning the item. This is sort of a Wish-hack... order something that, when damaged or broken, is still useful. Then initiate the return and, provided the value is under $20, they usually refund the money without requiring a return. Bottom line is not to shop at Wish if you are looking for something you really, really want. Don't get things for infants or anything designed to touch your skin (including kitchenware of any kind). Most of the items are mass produced in China at a lower (if any) health and safety standard than in the USA. I "Wish" I had better news for you, but I have never found a way to cut corners on makeup or shoes without suffering in some way...

ComplaintsBoard
H
5:06 pm EST

Wish my order.

i have orderd a few things on wish well i only got like 3 of my orders and its ben a month now still havent got my other orders yet, im so angery cause thay took the money out of my account already, and my recent orders are not on my order page only my past orders and i cant even contact the sellers cause none of my recent orders are not there. im reqesting ny full refund for all my orders that i did not get.. bad place to order from is wiah.

Read full review of Wish
Hide full review
ComplaintsBoard
S
1:16 pm EST

Wish iphone 8 plus

I ordered the iPhone 8 for around $1, 000. They contacted me several times saying I had to change the color, storage capacity etc. This was very irritating already because I ordered the silver, 256 GB iPhone 8 Plus, but due to there complaints I was going to end up with a 64 GB space gray iPhone 8. This is a big change, but I decided it's better than nothing. But now I have not received this iPhone and they at first told me it would take a day extra, but this ‘day' has turned into a week.

Read full review of Wish
Hide full review
ComplaintsBoard
A
9:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish sports action camera

Thank God ive found someone to help
My name is Allison Kelly &at the beginning of December a bought a Sports ACTION CAM WITH WIFI REMOTE CONTROL &4K, a Purchased it, but when a got it it was in a Brown Box with missing parts, so after Xmas between 5th-6th of January &ordered a sports action cam with WiFi remote control &4K&that one came in a brown box with missing parts, but know WI-FI REMOTE CONTROL &4K&the parts we identical& what caught my attention was the tape was identical even the way they wrapped it in the Brown Box was identical, the only difference is the color, but my friend has one &she's got 3 different fronts in color
when a noticed the tape thats when a knew they were fake or Counterfeit &a BOUGHT THEM FROM DIFFERENT STORE MERCHANTS
Iam just praying ive got someone that can stand up for these big companies
Thanks again
Allison Kelly
Ps
A DIDNT WANT A REFUND A WANTED WHAT A PAID FOR, BUT THE MINUTE A SAID FAKE REFUND WITHIN MINUTES, IVE GOT ALL THE EVIDENCE &A COLLEAGUE FROM WICH SUPPORT TEAM SAID WE WILL SEND ME ANOTHER ONE& HE'LL BE THERE TO THE END, ALL HE WOULD &GIVE WAS HIS 1ST NAME "MARTIN"&THEN ANOTHER CAME ON&EVEN HE SAID IT WILL GET SORTED HIS NAME WAS MIGZ, A DONT THINK THERE'S MANY MIGZ WORKING IN WISH SUPPORT
THANKS AGAIN&IF YOU CANNOT HELP ME CAN YOU PLEASE POINT ME IN THE RIGJT DIRECTION
☮✌☯

Read full review of Wish
Hide full review
ComplaintsBoard
A
7:38 am EST

Wish charged the wrong amount and won't refund!

I ordered 4 items on the Wish app totaling $4.80. Shipping was $1 per item - for a grand total of $8.80. I paid with Apple Pay and agreed to the $8.80 total.
Later I get the receipt from Wish and it says I was charged $24.80 - they had upped the shipping to $19 WITHOUT telling me. I certainly did NOT authorize this.
They are now REFUSING to cancel my order or refund my money because my order was already processed.
TOTAL SCAM!

Read full review of Wish
Hide full review
ComplaintsBoard
B
9:30 am EST

Wish product I received/and a product that I haven't received yet

I made 2 orders on Wish.com 01/12/2018. One item was supposed to be an actual tablet but instead I received a writing tablet. the other order was a pair of shorts that I still have not received. The money was taken off my card. The shorts were $2.95 and the money was taken off my card on 01/12/2018 at 07:22:39 PM and I still have not received them. The actual tablet I was supposed to have received instead of a writing tablet was $22.00 and the money was taken off my card on 01/12/2018 at 07:37:21 PM. I either need a refund or I need the correct tablet and I need the shorts I paid for.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
C
9:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish an order

I ordered a silicone doll back in December and it has not been delivered As of today Jan. 25th.
When I email Customer support, your stupid response is in reference to a previous order, nothing about explaining where my doll order is.
#2- There is difficulty changing to m new debit card and new bank and automatically tries processing my new order to the old number good debit card.
#3- When I call the 800#, I only get a recording directing me to the website, which is my initial complaint area.
What the [censor] is going on?

Read full review of Wish
Hide full review
ComplaintsBoard
R
9:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish laptop

i ordered a laptop from wish around the middle of december i am not sure when because i didnt feel that this process would be necessary the only item i received in the mail was a stylus which i did not order last week, i am a first time customer and may i add that i also paid for the shipping my bank and card info doesnt reflect any decline thank yoyu

Read full review of Wish
Update by robert richard 1965
Jan 22, 2018 8:18 pm EST

my name is robert richard 1930 lasalle ave apt 7 90018

Hide full review
ComplaintsBoard
S
9:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish order never received

On the 22 Feb 2017, I ordered a drone for $57.00, ca-USA [protected] is the only information on my CBA statement. I have never received this I placed the order early to ensure it would arrive for my sons 11 birthday 21 April 2017. I am very disappointed with this and have been very patient with still no contact or delivery. Once resolved I would appreciate some I and of complimentary compensation. I await your response.

Read full review of Wish
Hide full review
ComplaintsBoard
E
5:39 pm EST

Wish sweaters from fuzhou fastop network technology co., ltd,

I received six tops, different colors, in which I didn't order. I returned the items with your company reimbursing me for boots from another order, in which I didn't return. However. Your business somehow misconstrued the order by sending me the twenty dollars for the boots in which I am currently wearing (so, I know I didn't send them back by mistake). I need to be reimbursed for the LS [protected] CN package I received regarding the returned sweaters. Sincerely, Ellen Entrada. 475 Adobe Road, Penngrove, CA 94928 my phone number is: [protected]

Read full review of Wish
Hide full review
ComplaintsBoard
L
2:39 pm EST

Wish was charged for several purchases I didn't authorize

money was taken off my card for purchases i didnt allow. i did allow the order of men and womens silicon rings. after thinking i had only spent 10 dollars i was very upset to learn of this new amount. i do believe there was a purchase made on 1-23-18 as well in the amount of $37.00 that i as well did not allow nor approve that order as well. I do not wish to keep any orders with this company, being a first time customer that was so excited was HIGHLY disappointed in this error. being told i have to wait up to 7 days for the return of my money isnt acceptable either. If a purchase was cancelled nor authorized by card holder name, how can you hold my money. this matter needs to be resolved. I will make this a public matter if i have too. after reading in reviews seems alot of people have been ripped off by this company

Read full review of Wish and 2 comments
Hide full review
2 comments
Add a comment
M
M
Margaret Law
, US
Jan 26, 2018 1:43 pm EST

Had the same thing done to my Mom and we have NO WAY of finding out who the items were shipped to, so we could try and trace who got a hold of her card. I downloaded the app like the recording says but since I don't have an order AND there is NO WAY of letting them KNOW the info I do have we're stuck with filing a claim with the bank . I would LIKE for someone from this company to get in touch with me so we could resolve this WITHOUT getting FRAUD DEPT. involved

G
G
Garland Anderson
, US
Jan 23, 2018 7:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Someone used my credit card account. How they got it I do not know. The bank has opened up another account with a new card. I would like to start using my new card again

ComplaintsBoard
L
10:26 am EST

Wish communication about refunds

I have been trying to talke withh a real person about a refund for items which are way too small. I have complied with the procedures and still don't know if my info was received or when to expect a refund. Emails don't provide me any assistance. I have been working on this matter for over 4 weeks. When a company can't supply a real person to talk with it sends up a red flag message about your business operations! Call me 781.367.2559 - I want this matter resolved before I contact law enforcement.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary Louise Mosley
, US
Jan 25, 2018 10:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Trying to return a 32inch Viziio TV, in a box that is to big. I;m willing to put in in a smaller box (21.00 for box), and receiving a refund for postage paid to ship to Arkasaw, and my $ 149.00 refunded for the T.V.
Mary Louise Mosley, luminousmary@hotmail.com

View 0 more photos
ComplaintsBoard
M
2:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish phone

I purchased a mobile phone from wish .com when I received it the phone was damaged I contacted the company by email on their website and they asked for photos .I supplied photos and they said they would refund my monies if I returned the phone .I checked on the shipping costs and found them to be around £ 20.00 as I paid the shipping for the item in the first place I think I should not be responsible for the costs this time I emailed the company to this effect and have received no reply please can you help me in this matter yours faithfully Anthony Lawrence

Read full review of Wish
Hide full review
ComplaintsBoard
R
10:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish order history

So, I never got any of my items from my order history on wish and it's been dice a year and I still don't have my things I bought and I would like my orders or my money back Please and Thank You. This is ibam filling a complaint about you guys because I'm not gonna wait any longer for my stuff I ordered from you guys but they never came to me through the mail.

Read full review of Wish
Hide full review
ComplaintsBoard
D
3:55 pm EST

Wish sending products without permission

I ordered a shirt and men's sweat pants, which I have not received yet! But have received a bracelet and skirt which I did not order! Get out of my account! I will never order from you again, your a scam once you get in someone ‘s account you suck them dry! Not me . I'm sending these things back to you and want a check sent to me for reimbursements I have closed that account it no longer exists. If not I will take further action.

Read full review of Wish
Hide full review
ComplaintsBoard
A
8:27 am EST

Wish vangull brand trench coat for women

I never make complaints like this but I am extremely upset. As a frequent customer of Wish I never send anything back or request a resend not even a refund unless I receive anything other than what I ordered. On Dec. 1st I ordered a coat. Knowing that Wish orders usually take at least two weeks to arrive I left it alone. When January arrived I assumed something was up so I checked the status. It claimed it was delivered to my address--obviously was not or else this complaint wouldn't exist right now. So I contacted support and they said sometimes it gets prematurely scanned before delivery. So I contacted my local post office and nope they said it was delivered. I understand that it is not the fault of Wish that my coat is not here --it happens and this not what this complaint is about. I'm upset because I'm not a scammer I am just someone who genuinely wanted a peice of clothing that I PAID for and it wasn't something for $5 in that case I wouldn't care. However they are refusing me a resend or a refund. Thank you Wish because now I'm out on money and a coat. It's nice to see how you handle these situations. I get it you can't give refunds to everyone; it's a business. But I even stated I would be happy with another coat. If you check my order history with Wish you will see I am a faithful customer who rarely returns anything.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Jan 19, 2018 10:39 am EST

Why wouldn't you dispute the charge?

About Wish

Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.

Wish Customer Reviews Overview

Wish.com is an online marketplace that offers a wide range of products at affordable prices. The platform has gained popularity among consumers due to its extensive selection of products, competitive pricing, and user-friendly interface. Wish.com reviews indicate that the platform is a reliable and trustworthy source for online shopping.

One of the most significant advantages of Wish.com is the vast selection of products available. Customers can find everything from clothing and accessories to electronics and home goods. The platform also offers a variety of unique and hard-to-find items, making it an excellent choice for shoppers looking for something different.

Another positive aspect of Wish.com is the competitive pricing. The platform offers products at significantly lower prices than traditional retailers, making it an attractive option for budget-conscious shoppers. Additionally, Wish.com frequently offers discounts and promotions, further reducing the cost of products.

Wish.com reviews also highlight the platform's user-friendly interface. The website and mobile app are easy to navigate, and the search function makes it simple to find specific products. Customers can also filter their search results by price, rating, and other criteria, making it easier to find the perfect product.

Overall, Wish.com is a reliable and trustworthy online marketplace that offers a vast selection of products at competitive prices. The platform's user-friendly interface and frequent promotions make it an excellent choice for budget-conscious shoppers looking for unique and hard-to-find items.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.6
194627 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click up if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.