Menu
Wish.com Customer Service Phone, Email, Contacts

Wish.com
reviews & complaints

www.wish.com
www.wish.com

Learn how the rating is calculated

1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Wish.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wish.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish.com reviews & complaints 4297

Sort by:

Newest Wish.com reviews & complaints

ComplaintsBoard
J
4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com horrible quality

This is the first time I've placed an order with Wish. I ordered a few pairs of sneakers along with some other items. I received the sneakers but they started tearing apart about an hour later. One pair of sneakers they sent was the wrong size. Also, a month later, two of the items I ordered have still not shown up. I just want the other items I ordered and then i'm done.

Read full review of Wish.com
Hide full review
ComplaintsBoard
J
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com unable to return a mobile that does not accept a sim card

The complaint relates to the return process

I have followed the instructions and have generated a return e mail, step1 say to download the attached return shipping address label
But there is no attachment.

I have spent the last 24 hours sending over 20 e mails to the [protected]@wish.com.

I have sent screen shots and clearly highlighted the issue
The e mails that I receive simply highlight the process, which I know, they have not addressed the issue.
I have requested the return shipping address so that I can create the label

still nothing

copy of an e mail withe the details they requested
Hi Mary
thanks for your reply

I have already described the issue when I first raised the issue and I have followed your instructions to generate the label, all of this has been updated in your system. (Your request ([protected]) has been updated)

So I am a little surprised that you are asking me to send the information again.

However as I want the issue solved I will start again

The reason I want to return the mobile is simply it does not work. It will not pick up my mobile network from the SIM card. The SIM card does work on my current mobile.

Order Details
Order Placed: May 10, 2018
Order #: 5af4a1a0a48de7c93f318531
Product : S9 5.99/6.1-inches 18: 9 Full Screen 4G-LTE Fingerprint Smartphone 4+64GB

I have also attached the screen shots from the process I followed to generate the return shipping label

As mentioned previously, your system e mail quotes to download the attached return shipping label, but I don't see any attachment to down load. This is the issue. Can you not send me the details so I return the faulty mobile

I have attached the screen shots that the wish site generates, the last one is the problems as there is no attachment to download to print the return shipping label!

Read full review of Wish.com
View 0 more photos
Update by jamesey
Jun 07, 2018 10:50 am EDT

see attached screen shot of list of e mails sent

View 0 more photos
Hide full review
ComplaintsBoard
E
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com solar lights pack of 4

I placed an order for pack of 4 solar lights in May a padded envelope arrived today 7.6.18 by Royal Mail with 1 damaged solar light this is totally unexceptable I will not be ordering from this website again unless this is resolved I paid £19 for the pack of 4 would definitely not ordered 1 solar light at that price . Would appreciate feed back ASAP

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
A
8:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com customer service

I'm complaining about the ridiculous loopholes im going through just to get my product from you guys. I purchased something online on March 20, 2018...it is now June 6, 2018 and still have received nothing from you guys I demand for one of your customer service representatives contact me anytime after 2:30pm. I Expect my product along with a full refund!

Read full review of Wish.com and 1 comment
Hide full review
1 comment
Add a comment
D
D
Debi Flowers
, US
Jun 06, 2018 11:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I need someone to contact me on a order i placed a few weeks ago. I lost my phone and can't remember what all i ordered or when it was supposed to be shipped. My bank acct was charged but have no idea whats going on with my order.

ComplaintsBoard
L
5:24 pm EDT

Wish.com promo code

mxfxskg this is the promo code I used on my order #:5b1851759b706154708bd66b, the total of my order was £8.00 and shipping 19.00 a total of £27.00 I put the promo code in and it brought the total to pay to £ 18.00, was happy with that, so continued to payments and payed via PayPal but received an email to say I had payed £27.00! I am not happy I had no warning that I would be paying the £27.00, if I had then I would not have continued as £19.00 for shipping is a lot, please refund the difference of £9.00 back to my PayPal account otherwise I will just cancel the order or send it all back

Read full review of Wish.com
Hide full review
ComplaintsBoard
A
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com tv for order/5afdeeaa03d4c740ffad78cc / my refund

On 5/24 I got my package and just the cord was in the box and the stand for the tv and a remote the actual tv was in there. Wish said they would issue my refund I jus had to send a pic of the tracking slip on the package and they still haven't processed my refund and stop responding to me a week ago and me and my kids still have no tv and no money. I have been sending them messages to support through the app
Now they stop responding since 5/30. Also they don't even give me a option to talk to anyone through the app anymore and when I send email they say go through the app but I can't cause they not responding. I want to sue

Read full review of Wish.com and 4 comments
View 0 more photos
Hide full review
4 comments
Add a comment
J
J
JeffGScism
, US
Oct 26, 2019 5:36 pm EDT

They offered a telephoto lens plus a T2 adapter for $4. I thought WOW, incredible deal! It was all I got was the T2 adapter.

View 0 more photos
L
L
Leopold2425
, US
May 15, 2019 3:12 pm EDT

5c8ac3e0139ea0437c2da569

wish won't refund my money. Time to contact the Better Business Bureau.

C
C
Coco6969
, US
Sep 03, 2019 9:36 am EDT

I feel real bad for you honey I know how hard it is with kids spend your hard-earned money and buy something for your family and then not get what you paid for

L
L
Leopold2425
, US
May 15, 2019 2:51 pm EDT

5c8ac3e0139ea0437c2da569

ComplaintsBoard
C
10:07 pm EDT

Wish.com returns

I had received three items that did not fit. I requested information on returning these items and received an email requesting a picture of the item I wanted to return. I took a picture and submitted the request. I in turn received an email requesting a picture again. I sent this 4 times and got a 5th email again requesting a picture again. as far as I am concerned they are a rip off company. they may have won the battle and are keeping my money but I will win the war because I will never order anything from them again. I also saved two friends from ordering from them this past week and will continue to advise anyone that will listen not to do business with Wish, beware they are not an honest company.

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com refunds

Wish orders have been placed on my card...all orders still pending decreasing available limit. Some orders are mine and some are not. Will not respond via to refund money says order in processing can't be cancelled or stopped or refunded. Very disgusted with this company missing merchandise ordered in 2017...never received and they will not contact seller and have it reshipped.

Read full review of Wish.com
Hide full review
ComplaintsBoard
D
8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com unable to print return shipping label

I have repeatedly requested a return shipping label or the address as to where to send my return because there was no attachment on the email sent to me when return was requested. I am constantly getting sent back to the order history page or to the support center only to be sent the same instructions over and over again. I am only requesting that the address be sent to me so I may return an item that was double ordered by mistake.

Read full review of Wish.com and 7 comments
Hide full review
7 comments
Add a comment
A
A
Abzuli99
, US
Jun 08, 2018 3:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Congratulations, por fin! You were dligent, persistent, and overly patient. But at the end you were victorious. Good for you. Maybe it took these type of posts fir them to react. Maybe these type of posts trigger their P.R. division to push for a positive outcome. Yeah!

J
J
jamesey
, ES
Jun 08, 2018 9:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good news finally Wish will be processing my refund request, this makes me more likely to shop with them again but I will be very careful to only buy goods that will not need to be returned

J
J
jamesey
, ES
Jun 07, 2018 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am based in Spain
I am trying to return a mobile and the same thing is happening to me, it is very frustrating. I explain very clearly that there is no attachment so I can't print the mystery return label. Have they resolved the issue for you ?

I must have sent nearly 20 e mils re the issue...I get the same automatic response high lighting the process but not solving the issue

not sure what to do next

A
A
Abzuli99
, US
Jun 07, 2018 8:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of jamesey

Yes, resolved. I usually don't complain but I don't like being given the run around. I, just like you, will voice my opinion loudly when it comes to fighting for consumer rights. Good luck to you, I hope everything gets resolved. Buena suerte!

J
J
jamesey
, ES
Jun 08, 2018 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Abzuli99

Hi good news that wish resolved the label printing issue for you, I would be interested how they did this for you, did they finally send you an e mail with a downloadable attachment ?

A
A
Abzuli99
, US
Jun 05, 2018 7:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Exact same thing is happening to me. It's a scam. They are making it difficult to return items to the point that the customer gives up. Doesn't e-commerce have consumer protection laws? Does someone have to make a complaint to the District Attorney's office to make sure the fraudulent activity stops immediately?

Y
Y
yamy.24
, US
Jun 08, 2018 1:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Abzuli99

HI !I Have the exact same problem with the return label, hey finally send you an e mail with a downloadable attachment ?

ComplaintsBoard
M
6:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com my order

date of the incident 16 April 2018
This Is My Order: Apr 16, 2018 and Order id : 5ad4837ce6a5f162e74d0efa it's ladies wallet

i am buy 1 ladies wallet but not delivered, and wish.com is answer me please wait please wait. but did not send me my order.
and not send me tracking details
please give me a answer what can i do? please suspend this web site

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
J
9:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com wig purchased by android phone in may, 2018

The Wig I purchased & received was not the same as pictured.
The Wig was described as "human hair" it is not.
The Wig is not the color I can wear.
I am requesting a refund & how to return it.
I cannot wear the wig out & about & feel attractive wearing it. The style sent is nothing I could & can wear!
I do not feel I should pay for return shipping charges as the wig was misleading in the description & picture.

Read full review of Wish.com
Hide full review
ComplaintsBoard
D
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com dress I purchased from want wei jie

I ordered this dress using the sizing guide as directed, measuring all to be sure I had the right size. When it came in the mail Couldn't wait to put it on. This dress was far to large for me. The fabric was said to be flowey and comfortable. This dress is not flowey, in fact it is stiff like canvas and my whole body is visible through the fabric. To me this dress not what was explained on the website very well. The disappointment is great, I loved the print and fact that this dress had pockets is huge to me. But is not soft, or flowey and it is very see through. I'm not trying to be hateful, however mabe a few of the descriptions need to be changed. I will not be writing a review as I am not a person to bash a company.
Thank you,
Deci Lang

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
C
10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com not receiving my packages and cancellation

Dear Wish

I would first like to cancel all orders placed on June 2, 2018 except for the necklace for Taylor, I would like to receive this only.

Secondly, I would like to ask where is my precious order, of two blouses and caked decoration items. These items were ordered and place month or more ago and I still have not received the items as of yet.

Read full review of Wish.com
Hide full review
ComplaintsBoard
S
9:46 am EDT

Wish.com scam

It's been 2 months since I ordered 25 products from wish.com, I have only received 13. They took my money but did not deliver. It's been over 10 days I have been trying to contact wish regarding the same however I only get automated responses and no resolution. They expect me to write 12 different emails for 12 products. I can do that if they got back to me with a resolution however it's only useless automated response. They keep making decisions without my consent and closed the complaint without giving me a resolution.
Wish.com is a scam and they take your money and don't deliver the products. And you don't get any resolution trying to contact them. It's a useless company.

Read full review of Wish.com
Hide full review
ComplaintsBoard
H
7:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com did not receive any items ordered from wish

I ordered off the website (Wish) last year October (2017) and to date I have not received any of what I paid for.
I have submitted a complaint already and I was promised that I would receive my items by January 2018 - We are not in June 2018 and still I not received anything.
I think this website is a scam.
I would like to either receive my order or be fully refunded.
You can contact me on the following email address - [protected]@absamail.co.za
Regards
Heather

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
M
6:42 am EDT

Wish.com purchased android cellphone and later description was changed to usb charger

I have purchased a cellphone on wish.com and the stores name is "godjob". I read the full description about this item and they stated in the description that I would get 1x cellphone, 1x charger, 1x user manual etc.. I was surprised that I would receive that for $1 and $1 for shipping, but this is the first time that I have seen an cellphone on wish that is so cheap. I read everything about this item and everything stated that I will be getting a cellphone and extas. So that is why I clicked on buy! Thought I struck a deal. They took the money of my account and a day or 2 later I was browsing on wish.com again and saw that my order was changed from 1x android cellphone to 1x usb charger. What the hell! I never bought a usb charger, as I said I carefully read the details of my purchased item. So the store that I bought from lured me in and made me purchase from them and then changed the description of my purchased item. I cannot believe that wish.com will allow such unethical tactics so that people can just buy rubbish that we never ordered just to make a buck. Im sure a lot of customers are caught out the same way as I was and just take it as a loss and forget about it.. I ordered a android cellphone on the 29 march 2018 and received a usb charger today the 4 june 2018. I waited over 2 months to be let down... I feel that this is very wrong and hope that this comes to an end, because I have purchased other items from wish.com and this is the first time I was fooled into something that I did not even order

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
Y
9:04 pm EDT

Wish.com change of price on item

I tried to order men's sandals with someone at a discounted price of $12.60 plus $12 shipping but checkout doesn't reflect the price. It has a total of over $$36. Wish has no live person to speak to to explain this. The total should be $24.60. Even if I buy it at normally for $14 it still totals at over $40 at checkout. I've purchased many things through the years from wish and have always been satisfied. Please help.

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
L
5:02 pm EDT

Wish.com poor delivery service / did not get 1 item of 40 items ordered

Not happy! Didn't get one of my 40 items ordered from 'wish south africa ' order number : 5aa9f5fd4da3725d58ae138f please refund this full order, was supposed to get it the beginning of last month.

I don't think it is my duty to report each item one by one not delivered when u ask me everyday did I get my items I say no, you say sorry, you will chase it up, but still not 1 item. I am so disappointed I don't k ow what to even say.

I hope you can make up for the sad business you are running.

I gave you the order number, I didn't get one item! Please refund all of them and if you want to call me on +[protected]
E-mail address : [protected]@gmail.com

Read full review of Wish.com
Hide full review
ComplaintsBoard
A
12:12 pm EDT

Wish.com payment method

I have bought many things from wish, and some of them using apply pay. I made a $16.70 purchase and paid with apple pay, but then wish said the transaction with my card didn't work and to talk to my card provider (I have never had an issue like this before when using apple pay and I know for sure there's nothing wrong with my card!). The item is still in my cart is still there, but my account shows that there's a pending transaction! Even though the item hasn't left my cart and I got no notification of it being purchased on wish. How do I fix this? I had $102. 67 in my account and now I have $85.97 im being charged for something im not getting! Please help!

Read full review of Wish.com
View 0 more photos
Hide full review
ComplaintsBoard
D
10:16 am EDT

Wish.com customer service

I have been fighting for months to get my complaints about 6 missing items through i finally get emails saying that I'm SOL due to the 30 day policy. Not acceptable. Their team didn't contact me back within the 30 days and said that they have nothing from me till May. I have been ignored and belittled and something needs to be done about it. This is garbage. No one deserves to be treated this way.

Read full review of Wish.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wish.com customer service

Phone number

+1 (800) 266-0172

Website

www.wish.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wish.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wish.com Customer Service. Initial Wish.com complaints should be directed to their team directly. You can find contact details for Wish.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wish.com. Discuss the issues you have had with Wish.com and work with their customer service team to find a resolution.